2024 BMW Navigation Does Not Start HU-H5 TSB

Symptoms

Owners of certain 2024 BMW models may experience an issue where the navigation app fails to function correctly. When the navigation app is opened, the navigation map is not displayed. Instead, the screen shows a constant loading loop with the message "Navigation starts" displayed, preventing access to navigation features.

Cause of the Navigation Issue

The root cause of this problem is identified as unfavorable software within the vehicle's head unit, specifically the HU-H5 module. This software anomaly prevents the navigation system from initializing properly.

Repair Procedure Summary

To resolve the issue where the BMW navigation does not start, technicians must first determine the vehicle's current I-Level using BMW's AIR or AWP (Aftersales Workplace) applications. If the vehicle's I-Level is already at ...24-07-510 or a more recent version, no programming is required, and technicians should proceed with standard diagnostic procedures.

For vehicles with an I-Level lower than ...24-07-510, the head unit (HU-H5) requires programming to I-Level ...24-07-510 or higher. This update is performed using ISTA 4.48.1x (released June 25, 2024) or a newer version of the ISTA software. The programming process involves connecting a BMW-approved battery charger and the ISTA 4 programming system to the vehicle. Technicians will then determine and execute a measures plan to program, encode, and enable all necessary control units. Following the programming, a rework list must be followed, a vehicle test performed, and any fault memory deleted if needed. Finally, the functionality of the navigation system must be thoroughly checked to ensure the BMW navigation does not start problem is resolved.

Important Warnings for Owners and Technicians

• Do not program the vehicle if its current I-Level is already ...24-07-510 or a more recent version. In such cases, technicians should proceed with standard diagnostic procedures.
• BMW's ISTA system will automatically reprogram and code all programmable control modules that do not have the latest software during this procedure.
• Always ensure a BMW-approved battery charger/power supply (specifically SI B04 23 10) is connected during the programming process to maintain stable voltage and prevent interruptions.

Claim Information and Labor Operations

The repair code for this specific issue is 6512580200, which is described as a "Headunit High HU-H Software error / internal device fault." Dealerships will use specific labor operation codes for warranty claims related to this service bulletin. These include, but are not limited to:

• 00 00 006: Carrying out vehicle test (Main work)
• 00 00 556: Carrying out vehicle test (Plusposition work)
• 61 21 528: Supporting voltage of the vehicle electrical system / recharging vehicle battery
• 61 00 006*: Carrying out vehicle diagnosis, ABL (Work time)
• 00 58 500*: Diagnosis Worktime Flat Rate
• 61 00 730: Program/encode control unit(s), includes deleting the fault memory

What Owners Should Do

If your 2024 BMW navigation app is stuck on "Navigation starts" or the map is not displaying, contact your authorized BMW dealership. Reference Technical Service Bulletin SIB 65 21 24 when discussing the issue with your service advisor. This repair involves a software update to the head unit (HU-H5) and should be performed by a qualified BMW technician. This will ensure your BMW navigation does not start issue is correctly addressed.

Source: NHTSA ID: 11008120