2024 BMW iX Wheel Insert Return Bulletin TEC767

BMW AG has issued Parts Bulletin TEC767, titled "WHEEL INSERT RETURN," which mandates the return of specific wheel insert components. This bulletin, identified as C32-0625-0634, is a critical quality control measure affecting parts for the 2024 BMW iX. The primary goal of this action is to ensure that only compliant and high-quality parts are used in BMW vehicles.

This particular bulletin focuses on the 2024 BMW iX wheel insert return process for dealers. It outlines the necessary steps for identifying, claiming, and physically returning the affected parts to the Regional Distribution Center (RDC). Adherence to these procedures is crucial for maintaining BMW's quality standards and preventing the use of potentially non-conforming components.

Important Warnings

This bulletin includes a critical directive for dealers regarding affected parts. To ensure quality and prevent any potential issues, BMW has explicitly stated:

• "Affected available inventory must not be sold."
• "Concerned are all parts delivered and shipped so far."
• "All parts must be returned to your facing RDC no later than July 04, 2025."

These warnings underscore the importance of this 2024 BMW iX wheel insert return action and the need for immediate compliance by all BMW dealerships.

Affected Parts

The BMW Parts Bulletin TEC767 specifically targets two part numbers for return. These are wheel inserts that have been identified as requiring return to the manufacturer. The affected part numbers are:

• 36 13 5 A3D E22
• 36 13 5 A3D E23

These part numbers represent the specific wheel inserts that are subject to this return action. Dealers are instructed to identify and gather all inventory and previously delivered units of these parts.

Return Procedure Summary

BMW dealers are required to return all affected part numbers to their respective Regional Distribution Center (RDC). The process for initiating this return involves several key steps to ensure proper tracking and credit:

1. Submit a YR26 Damage Claim: Dealers must submit a damage claim using the YR26 claim type.
2. Specify Order Reason BM2: The claim must include the order reason code BM2.
3. Enter Valid Delivery Information: A valid BMW delivery and delivery item number must be accurately entered into the claim.
4. Include TEC767 in Claim Text: It is mandatory for the bulletin number TEC767 to appear in the text of the TEC claim.
5. Assistance for Missing Delivery Numbers: If a delivery number cannot be located, dealers should submit an IDS ticket to "Parts Logistics>Returns>Claims>Quality>Claims" for assistance.

This detailed process ensures that all returns related to the 2024 BMW iX wheel insert return are correctly processed and accounted for.

Deadlines for Return

There are strict deadlines associated with BMW Parts Bulletin TEC767 to ensure timely compliance. The bulletin is valid for a specific period, and all claims and returns must adhere to these dates:

• Validity Period: TEC767 is valid from June 06, 2025, through June 20, 2025.
• Claim Filing Deadline: The deadline for filing a claim under TEC767 is June 20, 2025.
• Parts Return Deadline: All affected parts must be returned to the facing RDC no later than July 04, 2025.

Dealers are also advised to refer to the Electronic Parts Catalog (EPC) for current part numbers if reordering is necessary after the return of the affected components.

Source

NHTSA ID: 11020073