2023-2024 Audi Virtual Cockpit Incorrect Image TSB

Audi has issued Technical Service Bulletin (TSB) 2077116/1, released on March 6, 2025, to address a display anomaly in the virtual cockpit of certain 2023-2024 Audi Q7, Q8, and e-tron models. This TSB specifically targets instances where the Audi virtual cockpit incorrect image is displayed, affecting the vehicle's presentation within the instrument cluster.

Symptoms

Owners may notice that the vehicle presentation in their Audi virtual cockpit shows an incorrect image. This issue is most clearly identified by the depiction of the radiator grille: instead of the correct honeycomb grille, the display shows a grille with straight lines. This visual discrepancy indicates the Audi virtual cockpit incorrect image problem.

Technical Background

The root cause of this display issue is a software problem within the Audi virtual cockpit system. Optimized software has been introduced in production models starting with model year 2025 to prevent this issue in newer vehicles.

Important Warnings

When performing the software update, specific precautions must be taken for vehicles equipped with high-voltage components:

• "To prevent the high-voltage battery from charging during the software update, the high-voltage charging cable on vehicles with high-voltage components must be unplugged BEFORE the SVM code is entered."
• "Please note that charging the high-voltage battery during a software update can cause damage to the high-voltage components."

Repair Procedure Summary

The resolution for the Audi virtual cockpit incorrect image involves updating the software of the instrument cluster (diagnostic address 0017). The procedure varies slightly depending on the current software version:

• For vehicles with software versions 0209, 0210, or 0211: Update the Audi virtual cockpit to software version 0213 using SVM code 17A050.
• For vehicles with software versions 0260, 0261, 0262, 0264, or 0265: Update the Audi virtual cockpit to software version 0266 using SVM code 17A050.

The update process requires a workshop tester. Technicians will select "flash" and enter the specified SVM code. During the update, a message like "... please insert update medium with the following part number..." will appear, prompting the technician to insert a USB stick into a suitable USB port in the vehicle. If the message "... Hold the vehicle key to the transponder..." is shown, the vehicle key must be placed in full surface contact with the marking in the center console until the update begins and remain there until completion.

Required Tools or Parts

To perform the software update, technicians will need a USB stick containing the appropriate software. This can be ordered in advance or downloaded using the SD Creator tool. The required USB stick part numbers are:

• 8W6 906 961 AA
• 8W6 906 961 AB

Warranty Information

For vehicles outside of warranty, this Technical Service Bulletin is for informational purposes only. For eligible vehicles, warranty claims should be submitted as follows:

• Service Number: 9025
• Damage Code: 0039
• Labor Operations:
  • 0151 0010: Software update (See SRT with associated operations)
  • 0151 0060: Software update (Time stated on the diagnostic protocol)
• Claim Comment: As per TSB 2077116/1

All warranty claims must comply with the Audi Warranty Policies and Procedures Manual.

Additional Information

This TSB closes PSS 2075754, which also concerned incorrect vehicle images in the Audi virtual cockpit. For guidance on setting up and using the SD Creator to obtain vehicle software updates via the MirrorServer, refer to TSB 2047812 00 SD Creator.

NHTSA ID: 11016546