2021-2023 Audi e-tron Plug Part Inventory Update

What this notice is about

Audi has issued Special Notice SM 16-2025, an internal communication directed at parts managers and inventory personnel. This notice concerns a specific plug part, identified as N-912-815-01, which is used in 2021-2023 Audi e-tron models. The primary purpose of this circular is to manage dealer inventory by replacing the older part with a new, updated version.

This type of communication is common in the automotive industry. It ensures that dealerships are stocked with the most current and potentially improved components, maintaining quality standards for vehicle service and repairs.

Affected Part Numbers

This notice specifically identifies two key part numbers related to the "plug" component. The original part number that dealers are instructed to return is N-912-815-01 (Plug). Going forward, dealers are required to re-order and use the new part number, which is WHT-012-968 (Plug).

These updates typically signify a design improvement, a change in material, or a manufacturing process enhancement. Such changes aim to improve the part's performance, durability, or compatibility within the vehicle system.

Important Deadlines for Dealers

Audi has set a strict deadline for the return of the older N-912-815-01 (Plug) inventory. Dealers must return these materials to their facing Parts Distribution Center (PDC) no later than March 18, 2025. This deadline is crucial for dealers to receive credit for the returned parts and to ensure a smooth transition to the new part.

Important Warning: Items returned after the March 18, 2025, deadline WILL NOT be accepted on any type of return or buyback program. This emphasizes the importance for dealers to adhere to the specified timeline to avoid financial loss.

Dealer Return Process

To facilitate the return of the older Audi e-tron plug part inventory, Audi has outlined a specific claims procedure for dealers. This process ensures proper documentation and credit for the returned materials.

Dealers are required to:

1. File a separate "Claim with Return" by selecting "Dir Sup. Req. Return" under the item type. Dealer comments must reference the Special Notice Number (SM 16-2025) and Parts Circular number.
2. Review "Parts On Command" the following day for the Delivery List document. Any problems or delays should be communicated to their facing PDC.
3. Enter the 40000XXXXX delivery document number on a YELLOW DEPOT REQUEST RETURN label.
4. Adhere the YELLOW DEPOT REQUEST RETURN label to the package(s) containing the returned parts.
5. Include one copy of the Delivery Document with the returned part(s).

What this means for 2021-2023 Audi e-tron owners

This Special Notice SM 16-2025 is an internal dealer communication and does not require any immediate action from 2021-2023 Audi e-tron owners. It is not a recall campaign, nor does it indicate a widespread defect requiring proactive replacement.

Instead, this notice ensures that if your Audi e-tron ever requires a replacement of the specific Audi e-tron plug part (N-912-815-01) during a service appointment, the dealership will install the updated and current part, WHT-012-968. This process helps maintain the quality and reliability of your vehicle by ensuring that only the latest approved components are used for repairs.

NHTSA ID: 11016501