2021-2022 Audi e-tron AC Sensor Campaign 87H9 Update

Audi has issued a revised communication regarding Service Action 87H9, which pertains to the pressure and temperature sensors within the air conditioning system of certain 2021-2022 Audi e-tron and e-tron Sportback vehicles. This update, dated April 12, 2024, specifically provides revised claiming instructions for dealerships. This ensures that service centers can accurately process warranty claims related to the repair or replacement of the affected pressure and temperature sensors under Service Action 87H9.

This service action helps ensure that any issues with the Audi e-tron AC sensors are addressed efficiently by authorized service centers. Owners experiencing problems with their air conditioning system should be aware of this campaign.

Why This Matters: Air Conditioning System Functionality

The core issue addressed by Service Action 87H9 involves the pressure and temperature sensors in the vehicle's air conditioning system. These sensors are crucial for the proper operation and regulation of the AC system. If these sensors fail, the air conditioning system will no longer function. This can lead to a complete loss of cooling or heating capabilities, significantly impacting passenger comfort and potentially hindering defrosting and defogging performance.

For 2021-2022 Audi e-tron owners, a non-functional AC system can be a significant inconvenience, especially in extreme weather conditions. The campaign aims to ensure that any necessary repairs related to these sensors are carried out correctly under the updated guidelines.

Service Action 87H9 Revision Details

This communication, identified by the revision number 87H9_REV20240412, is a revision to an existing campaign circular. The primary purpose of this update is to inform all Audi dealer personnel that the claiming instructions for Service Action 87H9 have been revised. This means that the specific procedures and codes dealers use to submit warranty claims for work performed under this service action have been modified. Adhering to these updated instructions is essential for proper reimbursement and efficient service delivery.

Important Information for Dealers

Audi strongly emphasizes the importance for all dealer personnel to use the most current information for all campaign-related responsibilities. The communication explicitly instructs: "Please discard any paper copies you may have printed and ensure they are replaced with the most current version." This directive is crucial to ensure that every technician and service advisor is following the precise, up-to-date guidelines for Service Action 87H9 when diagnosing and repairing issues related to the Audi e-tron AC sensors. Furthermore, all staff with campaign-related duties are urged to thoroughly review the revised circular available in ELSA and Service References in Elsa2Go.

What Owners Should Do

If you own a 2021-2022 Audi e-tron or e-tron Sportback and are experiencing issues with your air conditioning system, such as it not functioning correctly, you should contact your authorized Audi dealership. Inform them about the problem and mention Service Action 87H9. Your dealer will be able to determine if your vehicle is affected and arrange for the necessary inspection and repairs according to the updated claiming instructions. The communication also advises dealer personnel to contact Audi Warranty for additional assistance and to direct press inquiries to Audi Public Relations, ensuring a consistent message regarding this service action.

Source: NHTSA ID: 10253990