2021-2022 Audi MIB3 Key User Pairing and myAudi Login Issues

Owners of 2021-2022 Audi vehicles equipped with the MIB3 MMI system may encounter difficulties with Key User pairing or completing their myAudi login. This technical service bulletin (TSB 91 22 71 2065817/1) outlines the conditions leading to these problems and provides detailed troubleshooting steps.

Symptoms

Owners may experience one or both of the following issues when attempting to set up a key user or log into myAudi:

• The key user cannot be set in the vehicle, displaying error messages such as "the vehicle code is incorrect" or "there was a connection error."
• The myAudi login cannot be performed, showing the error message: "the login could not be performed. Please try again later."

Additionally, for some MY22 Q5 vehicles, an error message "Vehicle code could not be verified" may appear. If a message of "Please wait" is shown indefinitely, it also indicates a problem.

Technical Background

The issues stem from specific conditions related to the MIB3 MMI system and Audi Connect services. For Model Year 2022 vehicles, the Key User pairing process has changed. It can only be completed by entering the vehicle code into the myAudi app and performing the myAudi login within 72 hours, or by having the dealer register the customer via the myAudi customer registration application and then performing the myAudi login within 72 hours.

For myAudi login specifically, a ConBox software error can prevent a successful login. This software issue can be intermittent or static, affecting various vehicles with the MIB3 MMI system.

Important Warnings for Owners

For Model Year 2022 vehicles, it is not possible to enter the vehicle code directly into the MMI system at this time. This is due to a new data provider for the Audi connect activation cards. A backend system change is planned for Q1/22 to enable this functionality. Owners must use the myAudi app or dealer registration for Key User pairing.

It is crucial to observe the 72-hour period when performing the myAudi login for Key User pairing. If the myAudi login is completed more than 72 hours before customer registration or before the vehicle code is added to the myAudi app, the user must log out of the MMI and log in again to complete the pairing.

Troubleshooting Key User Pairing

If you encounter errors when adding the vehicle code into the myAudi app:

• Ensure the vehicle code entered is the correct one for your vehicle.

For other Model Year 2022 vehicles, if an error occurs and the vehicle code is verified as correct:

• Have the dealer register you again in the myAudi customer registration application. This will set the preliminary key user in the Audi Connect backend.
• To complete the Key User pairing, perform the myAudi login in the MMI within 72 hours. If you are already logged in, log out and then log in again.

Troubleshooting myAudi Login via MMI

If you experience errors completing the myAudi login in the vehicle using the MMI:

• For Model Year 2022 vehicles sold after November 1, 2021: Check with your dealer for the open 91CQ campaign. If active, perform the ConBox software update and then attempt the myAudi login again. A ConBox software update is planned for other vehicles in Q2/22.
• Check your 4-Digit S-PIN: Ensure you have an S-PIN set in the myAudi app. Navigate to myAudi account profile icon (lower right) >> Account Settings >> PIN. If only