2021 Audi e-tron Headlamp Misalignment Update 9403

Audi has issued an important communication, Update 9403 (NVLW), concerning the Digital Matrix LED headlamps in certain 2021 Audi e-tron Quattro and e-tron Sportback Quattro vehicles. This update addresses a potential misalignment that affects the vehicle's "coming home feature display." This communication, dated May 19, 2021, was sent to Audi Dealer Principals, Service Managers, and other dealership personnel.

Approximately 381 Audi vehicles in the U.S. are affected by this Update. Dealers are instructed to check their daily campaign open inventory report or OMD system for affected vehicles in their stock. Specifically, they can run the "New and CPO Inventory Open Campaign/Action Listing" report from the OMD Web system to identify vehicles requiring this update.

Issue Description

The primary symptom related to this update is that the "coming home feature display" from the Digital Matrix LED headlamps may be misaligned. This feature, which typically illuminates the path around the vehicle when approaching or leaving, may not project light correctly or as intended due to the misalignment. The document does not specify any associated fault codes (DTCs) or warning lights that an owner might observe.

Repair Procedure Summary

The repair procedure for the 2021 Audi e-tron headlamp misalignment is straightforward and involves adjusting both front headlights. This adjustment aims to precisely realign the Digital Matrix LED headlamps to ensure the "coming home feature display" functions as intended and is not misaligned. The update became visible in Audi's Elsa and ServiceNet systems on or about May 20, 2021, where technicians can find additional information and complete repair instructions.

No specific part numbers, special tools, or software updates are mentioned in the communication, indicating that the fix is a physical adjustment rather than a component replacement or software recalibration.

Important Warnings for Owners and Dealers

Audi has explicitly stated that it is not notifying consumers about this Update. This is an important distinction, as Updates differ from recalls and service actions, for which consumers typically receive written notification. Owners should be aware that they will not receive a letter regarding this specific issue.

Furthermore, a critical directive for dealers is that dealer stock vehicles cannot, however, be delivered to consumers until the Update is completed. This means that any new 2021 Audi e-tron or e-tron Sportback Quattro vehicles still on dealer lots must have Update 9403 applied before they can be sold or delivered to customers. Dealers are responsible for ensuring every affected vehicle receives the update prior to delivery.

What Owners Should Do

If you own a 2021 Audi e-tron or e-tron Sportback Quattro and are concerned about potential 2021 Audi e-tron headlamp misalignment, or simply wish to ensure your vehicle is up to date, you should contact your authorized Audi dealer. The update is designed to be completed when your vehicle is brought in for routine maintenance or any other service visit. Since Audi is not notifying consumers, proactive communication with your dealership is the best way to confirm if your vehicle requires this adjustment.

Source: NHTSA ID 10194383