2021 Audi MMI Navigation Map Update Concerns TSB

Audi Technical Service Bulletin (TSB) 91 20 72 2037809/6, released on June 3, 2020, provides essential information regarding the MMI navigation map update process for various Audi models. This bulletin supersedes an earlier TSB (Group 91 number 19-23) and aims to clarify common customer concerns. If you're experiencing problems with your Audi MMI navigation update, this document outlines the typical issues and how they should be addressed.

This TSB is particularly relevant for owners who find their navigation maps outdated, encounter difficulties downloading updates, or experience slow MMI performance during the update process. It details the steps for both Over-the-Air (OTA) and SD card-based map updates, depending on the MMI system version.

Symptoms

Owners of affected 2021 Audi vehicles may experience one or more of the following issues related to their MMI navigation system:

• The navigation map does not display the latest roads or points of interest.
• Map downloads initiated from the myAudi website (www.audiusa.com/myAudi) cannot be completed.
• Difficulty obtaining map data or performing the update after downloading the necessary files.
• The MMI system becomes slow to respond or freezes during the map update process.
• Over-the-Air (OTA) map updates for MIB2 systems may not provide a full map update, showing greyed-out regions.
• Concerns that OTA map updates consume excessive data from the Audi connect subscription.

Fault codes / DTCs

This Technical Service Bulletin does not list any specific Diagnostic Trouble Codes (DTCs). The issues described are primarily functional concerns related to the Audi MMI navigation update process rather than electronic fault codes.

What the service bulletin says

The TSB explains that the new MIB navigation system allows customers to update their vehicle's maps. For most MIB2 systems, updates are available via Over-the-Air (OTA) methods. However, for 2015-2016 Audi A3 models with MIB1, only SD card updates are possible.

Audi notes that the myAudi website's map download service was temporarily unavailable before March 2020 and was expected to return with the myAudi 2.0 website in Q2 2021. During this period, full navigation map data could only be obtained through the service department by ordering a specific SD card. This process is also detailed in related TSB 2044694, which addresses