Volvo XC90 Complaints

162 consumer complaints on file.

#11556579November 23, 2023
ELECTRICAL SYSTEM
The vehicle is equipped with wireless phone charger. I was charging my phone and could not lift it off the charger with my bare hand. According to the dealership test, their test started at 80 degrees Fahrenheit and tested after 10 minutes at 102 degrees Fahrenheit. The dealership stated that the charger is operating as designed. The phone was too hut to handle and could have caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556578November 23, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS
Front sensor not detecting objects when parking. First time the dealership checked it, they said it was operating as designed. The second time, while driving on the freeway, I got a blind spot sensor service required warring error on dashboard. The dealership said that there was a bug residue on the outside sensor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556577November 23, 2023
SERVICE BRAKES
During cold weather, and when backing up, the vehicle makes a loud knocking noise as if an accident has occurred. This is an intermittent problem. The vehicle is equipped with Auto-hold brakes. The dealership stated that this might be the issue where the auto-hold is engaging without warring. The dealership tested the brakes and stated that it was operating per manufacturing specs. This issue happened several times so far since 2022. It is a scary moment when feeling as if I had hit some one or some thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556573November 23, 2023
ELECTRICAL SYSTEM
The vehicle is equipped with Park Assist Camera. It automatically activated when reverse gear is engaged. The camera is angled is a way where display screen on front dash shows about half inch of the license plate. According to the dealership, the camera could not be adjusted and it is operation according to factory specs. This is safety issue as it distract the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553522November 4, 2023
SERVICE BRAKES
While parking my vehicle in the garage, I pressed the P (park) button on my center console and proceeded to exit my vehicle. As I was exiting, the car began to roll backwards. I was knocked to the ground by the open driver’s door, unable to reenter the vehicle. The vehicle began rolling causing me injury to my legs, elbow and feet because I was essentially trapped under the side of the vehicle as it was moving. The vehicle continued to roll. Hitting items on my garage, including my second vehicle parked in the driveway, before coming to a stop by hitting a neighboring chain link fence. The vehicle sustained damage to driver’s door, rear end, and front left panel. I’ve looked online and have seen several forums of similar issues with the Volvo P button not engaging, and vehicles rolling/lurching unexpectedly.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11549846October 13, 2023
BACK OVER PREVENTION
The contact owns a 2024 Volvo XC90. The contact stated that while reversing, the audible back over warning alarm did not active as designed. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who was unable to duplicate the failure. The contact stated that technicians from the dealer were sent to the home and witnessed the failure but stated that the vehicle had operated as designed. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548806October 7, 2023
STEERING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: ASSIST
My name is [XXX] . My wife [XXX] has been corresponding with Volvo Car Financial, as well as Volvo, regarding our Volvo XC90 lease. This Volvo has been the biggest disappointment of any car we've ever leased or purchased out of the new cars and trucks we have purchased every 2-3 years for the past 40 years. We have contacted Volvo several times about the issues we are having and taken it in three times to have the problem resolved. I live in a rural area with backroads, and they say the mapping system called City View does not work well on backroads, so they are not able to replicate the problem when it is taken in for them to look at. I have been in constant communications with our saleslady Sara, she is WONDERFUL and has been most helpful. She also has documentation of everything, and a few videos. She did see when I came to pick the car up three weeks ago, that it doesn’t understand a lot of our commands. The car jerks the steering wheel from me into oncoming traffic, off the road, then tells me it avoided a collision when it almost caused a collision. Hey Google, does not understand either of us, the slight chance it does, it does not do what we have requested. I do have a video showing different things that the car does. It seems to have a mind of its own, I do not feel safe driving this car any longer. It is going to cause us to have an accident. I Purchased the car because I thought Volvo was the safest vehicle there was to buy or lease. Now my feelings have changed I am afraid to even drive the car to the point I am having to borrow my mother’s older vehicle. The back hatch doesn’t always open, you must assist it with your hand. It came down and hit my head in food lion parking lot and two men came running over to check on me. I met a tractor last week and the steering just went crazy, it was all over the road, and I was having to really fight it. My husband says he feels as if he has driven a tractor trailer all day when INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547911October 3, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Driving on the highway, check engine light came on followed by turtle mode and subsequent engine failure. Stranding driver with three small children on the highway. This has occurred several times, again stranding driver and three small children in the middle of nowhere at night having to await a tow truck and find a ride to hotel. Currently in service center for the fourth time with no apparent solution found. Volvo is not helping remedy the solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547449September 30, 2023
SEATS, SEAT BELTS
We took our Volvo to the dealer today to address another problem with the Volvo care system. We were told it was the back up battery. The car was left at Volvo for no more than 90 minutes. Prior to leaving it with Volvo, we had a convertible car seat installed in the second row, passenger side seat. We have a 26-month-old who rides in it every day. Later today, we picked up our son and ran several errands and returned home tonight around 9 PM. That’s when we discovered that the car seat had been completely disconnected from the vehicle. Apparently this is done to access some component of the car for the repair that was performed. Volvo technicians apparently uninstalled the car seat, performed the repair, and then returned the car seat, uninstalled, right back in the exact spot they had taken it from. The main connection is down behind the seat, at the base, so it was not obvious that the car seat had been uninstalled. Apparently Volvo is not providing instructions to their technicians to ask permission to uninstall a car seat, or to refrain from replacing the car seat without informing drivers that it is not installed. Hopefully Volvo improves this process before a child is hurt or killed because they are not secured to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544100September 12, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2023 Volvo XC90. The contact stated while driving 65 MPH, the low fuel warning light illuminated and the vehicle decelerated, lost motive power, and stalled. The contact attempted to restart the vehicle, but the vehicle would not restart. The vehicle was towed to the dealer. After several attempts to restart the vehicle, the dealer was able to restart the vehicle and stated that no failure was found. The manufacturer was not contacted. The failure mileage was 1,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543669September 10, 2023
WHEELS
After we purchased the vehicle, we discovered that it did not come with a spare tire. It came with inflator kit. This is a huge safety concern to us. The inflator kit is a quick repair, a temporary tire sealer. The disadvantages with this, as we read online, is that this kit can only be used if the puncture is on the tire’s tread and is not larger than 4 millimeters. It will not work if the puncture is on the tire sidewall. We spend most of our driving in remote areas where there is no cell phone coverage and repair shops are miles away. If we were to be stuck in a remote area without a spare tire, in a 110 degree weather or 20 degree weather it will be catastrophic. We cannot call for help and on a good day, usually we don’t see another person or vehicle for hours. Also, the vehicle does not have space for a spare tire. Dealership or the manufactory needs to provide a warning label that this vehicle does not come with a spare tire. If we had known this formation, we would not have purchased the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543428September 8, 2023
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The vehicle locking system malfunctioned, locking itself with the keys inside the vehicle. The vehicle was in park, the engine was off, I was only out of the vehicle for 30 seconds to 1 minute in time while filling my gas tank. My dog was inside the vehicle, in the back with no access to door locks or keys, it was 90* outside, he was locked in the car for 30minutes until the fire department arrived and broke the rear passenger a window. The vehicle will go in for diagnostic testing 9/12/23 at a Volvo dealership. Volvo USA refused to note the safety concern, they believe the vehicle operated as designed to self-lock if you forget. My vehicle has never self locked in the 1.5 years of owning it, rather it sends you an alert to your phone to inform you that it is unlocked- it does not lock itself. There have been no lights to alert of any possible concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543044September 6, 2023
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, VISIBILITY/WIPER
The rearview camera on the Volvo continually freezes, is delayed to start or blacks out. Since I have had the car for the last year there have been multiple times a week where reverse is selected and the rearview camera loads, then when I start backing the camera image freezes two to three times before jumping and resuming normal operation. I've also experienced where the camera image is displayed, then the screen temporarily blacks out for a second and then the image is displayed again. This happen most notably when the car is unlocked and then immediately shifted into reverse. I've brought this into show the repair shop but they state it is normal behavior or they can't replicate the issue (even though I've provided them a video of the issue happening). After a year it's getting very dangerous as backing into tight spaces, a delay or black out can cause me to hit something or someone thinking I'm further away then I really am. When the car is in a deep sleep (not driven for a few days), then the camera can take upwards of 15+ seconds to load after turning on the car and selecting reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541903August 31, 2023
ELECTRICAL SYSTEM
The contact's father owns a 2022 Volvo XC90. The contact stated that upon entering the garage where the vehicle was parked, he became aware that the vehicle was idling and had turned on remotely. The contact stated that a message displayed on the instrument panel stated that the vehicle was remotely started by an unknown app. An undisclosed dealer was notified of the failure and an appointment was scheduled. The contact was concerned for his family’s safety. The manufacturer was notified of the failure and informed the contact that the app had been deactivated and advised to take the vehicle to the dealer for assistance. The failure mileage was approximately 11,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536823August 7, 2023
FUEL/PROPULSION SYSTEM
This afternoon for no reason, the car flashed a non-stop message “Drive to workshop. Propulsion system Service urgent.” I drove about 3 minutes at 15 mph to get the car somewhere safe, all the while the engine not turning correctly and could not accelerate safely. This appears to be a VERY common and dangerous issue for Volvo hybrids and there was a recall last year. It clearly did not fix the issue though.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536197August 3, 2023
FUEL/PROPULSION SYSTEM, STEERING, ELECTRICAL SYSTEM
On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removing and opening the battery to replace a part inside the battery." Due to a backlog and waiting for parts, they stated it would be 6 weeks before they could repair. On July 28, 2023, The Volvo dealership repair stated, "the first spare part (for the defective battery) that was delivered was unfortunately defective and had to be sent it back." They will keep us up-to-date. The dealership is aware of the R10198 Recall for the Electronic Control Module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532602July 16, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, SERVICE BRAKES
The infotainment system has locked up and has shut completely off while driving. When it shuts down (screen goes black) or glitches, the car actually loses power. Luckily it powered right back on but it was scary and could happen again and be much worse. The screen/ infotainment system has had this issue for awhile. We’ve even told Volvo of Tulsa about it when it was in for service but they said they couldn’t do anything about it because they couldn’t reproduce the issue. We have also had the brakes and rotors replaced twice at the dealership because they seem to be lemons or faulty. We are currently dealing with vibration once again (conveniently now the warranty is out).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528023June 20, 2023
FUEL/PROPULSION SYSTEM
On 6/12/23, I was driving on a highway in New York State when I heard a bump under my car and I thought it was a rock. Nothing flashed on my dash to warn me that something serious had happened. Another driver pulled next to me and shouted out of the window, "YOUR CAR IS SPILLING GAS OUT OF THE BOTTOM OF YOUR CAR, PULL OVER OR YOUR CAR MAY CATCH FIRE." As I was near an exit, I got off the highway, and there was a service station right there. When I got out of the car, with the ignition off, I saw gas coming from the bottom of my car like a faucet (Tank was 1/2 full). The service people told me to get away from the car and they tried to catch the gas as it was going all over the road and parking lot. My car was towed by Volvo to a dealer and they found that there was a 4 inch gash in my gas tank, likely caused by a piece of metal that fell from a truck. It took a week to fix my car, replace the gas tank, fuel pump and everything associated with the fuel system. It cost me $3,800 to fix. My car had less than 9,000 miles on it. When I approached VOLVO USA headquarters and asked that they try to reimburse me they replied it was an ACT OF GOD, and they would not cover any of it. My insurance would not cover it as it was not an accident. My complaint is that this car had no warning system within the high tech dashboard to alert me that my car was in trouble. Had it not been for the stranger on the road, I would not have known, as my A/C was on and my windows were closed. I did not smell the gas until I left the car. It is a flaw of this car that there was no warning system in place to let me know that my gas tank was breached. My dash flashes signals when my windshield wiper fluid is low. I am appealing to the National Highway Safety Commission to report this to Volvo, and not only try to get me paid back some of the money I spent, but to upgrade their safety alert system so someone does not get killed in a freak incident like this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526543June 12, 2023
UNKNOWN OR OTHER
1. When putting vehicle in reverse the backup camera has a slight delay which can cause serious accidents. I've never driven a vehicle with such delays. Needs to be checked out. 2. When putting vehicle in reverse, the backup camera comes up, ut if you press any button on the main screen the backup camera screen will go away. For example I press the AC button, the backup camera will disappear and the AC settings will come up. This causes a very dangerous situation. There isn't even a way to get back the camera view once you press anything on the screen. This happens because Volvo cars don't have much physical buttons left, so everything is controlled on the screen. In my opinion, when reversing, the backup camera should always be the dominant thing on the screen, no other functions should be able to overwrite that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520629May 5, 2023
Chest Clip, Buckle, Harness
The harness can be loosened by lightly pulling on it without use of the harness release button. The harness is not holding the child in place and the car seat is therefore unsafe for use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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