Volvo XC90 Complaints

1,540 consumer complaints on file.

#10386045March 1, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 VOLVO XC90. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT BEGAN TO HEAR A KNOCKING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE BEARING AND CAM SHAFTS WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 126,000 AND THE CURRENT MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383884February 21, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING ON THE HIGHWAY IN RAIN, THE HEADLIGHTS OF THE CAR BEGAN FLASHING ON AND OFF (SOMETIMES DRIVERS SIDE, SOMETIMES PASSENGER SIDE, SOMETIMES BOTH) INTERMITTENTLY. I PULLED OVER AND TURNED OFF AND RESTARTED CAR. THIS SOLVED THE PROBLEM FOR A FEW MILES, THEN IT DID IT AGAIN. NOW, THE RIGHT LIGHT IS OUT COMPLETELY, BUT AT LEAST THE LEFT SEEMS TO BE STAYING ON. THIS EXACT SAME THING HAPPENED ONE OTHER TIME. THE DEALERSHIP CLAIMED THEY COULD FIND NOTHING WRONG WITH THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383297February 18, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2005 VOLVO XC90 COUNTER BALANCE SHAFT BROKE AND SEIZED ENGINE. ONLY 68,000 MILES AND A WELL MAINTAINED VEHICLE! VOLVO REFUSES TO TAKE ANY RESPONSIBILITY FOR THIS POORLY DESIGNED SYSTEM. QUOTED $16,850 PLUS TAX FOR REMANUFACTURED UNIT. INCIDENTALLY, JUST THIS PAST SEPT ALSO HAD TO REPLACE OIL COOLER, THERMOSTAT AND EXPANSION TANK WHEN THE VEHICLE BROKE DOWN AS WERE DRIVING THROUGH VIRGINIA. THIS IS ANOTHER WELL DOCUMENTED ISSUE WITH THIS VEHICLE! *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382885February 16, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 VOLVO XC90. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE JERKED VIOLENTLY AND THE INSTRUMENT PANEL GAUGES FAILED. THE ENGINE WAS SHUT OFF AND THEN RESTARTED AFTER SEVERAL MINUTES. THE VEHICLE RESUMED NORMALLY FOR A SHORT PERIOD BEFORE THE FAILURE RECURRED. THE CONTACT STATED THE MALFUNCTION OCCURRED AFTER DRIVING FOR APPROXIMATELY FIVE HOURS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FAULTY CEM UNIT WAS REPLACED. THE FAILURE MILEAGE WAS 98,003. UPDATED 3/21/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382839February 15, 2011
ELECTRICAL SYSTEM
CAR LOST ALL POWER. ALL DASHBOARD WENT OFF AND POWER STEERING WENT OUT WHILE DRIVING AT OVER 40 MILES AN HOUR ON THE HIGHWAY. THIS HAPPENED ON 4 DIFFERENT OCCASIONS. MILEAGE 123,000 2004 VOLVO XC90 T6. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381022February 7, 2011
UNKNOWN OR OTHER
ALL DASHLIGHTS WENT COMPLETELY BLACK, AND THE POWER STEERING WENT OUT WITH IT WHILE DRIVING DOWN THE FREEWAY (AT NIGHT). THIS HAPPENED ON THREE DIFFERENT OCCASIONS. VOLVO DEALER CLAIMED THEY "RESET" IT THE FIRST TWO FIXES AND THEN THE THIRD TIME REPLACED THE CEM, WHICH WAS A COUPLE THOUSAND DOLLAR FIX FOR ME. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380872February 6, 2011
ELECTRICAL SYSTEM
MY 2003 XC90 VOLVO INSTRUMENTAL PANEL IS FAILING. ONE DAY THE SRS AIRBAG LIGHT CAME ON SEVERAL WEEKS LATER THE INSTRUMENT PANEL BEGAN TO FAIL. IT WORKS FOR THE FIRST 10 MINUTES THEN ALL GAUGES FAIL, NEEDLES ARE AT ZERO AND THERE IS NO LIGHT. BASICALLY THE ENTIRE INSTRUMENT PANEL GOES BLANK (OFF) NO SPEED , NO RPM'S, NO GAS AND THE RADIO HAS STOPPED WORKING AS OF A RESULT OF THE INSTRUMENT PANEL FAILURE. AFTER RESEARCHING THIS ISSUE THERE ARE COUNTLESS XC90 VOLVO OWNERS HAVING BAD LUCK WITH THE INSTRUMENT PANEL FAILURE. COSTING OWNERS OVER $1000 TO REPAIR AND REPLACE AT VOLVO DEALERSHIPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380677February 3, 2011
ENGINE AND ENGINE COOLING
COUNTERBALANCE SHAFT BEARING FAILURE AT 113,000 MILES LUCKILY FAILURE HAPPENED ON THE WAY TO THE REPAIR SHOP. IF THIS WOULD HAVE TAKEN PLACE ON THE HIGHWAY MY WIFE AND KIDS COULD HAVE BEEN SERIOUSLY INJURED. VOLVO KNOWS THIS IS AN ISSUE OR WOULD NOT HAVE RELEASED A TECHNICAL SERVICE BULLETIN ON WAYS TO REMEDY THE PROBLEM BY DRILLING WEEP HOLES IN THE BLOCK TO SHED MOISTURE. THE TRAPPED MOISTURE CAUSES THE BEARING TO RUST AND FINALLY FAIL CAUSING CATASTROPHIC ENGINE FAILURE. VOLVO HAS OFFERED A MERE $3,000.00 TO CORRECT A $15,000.00 PROBLEM. I HAVE READ NUMEROUS TESTIMONIES FROM OTHER 2005 XC-90 OWNERS WITH ENGINE FAILURE ALWAYS FROM THE FAILED COUNTERBALANCE SHAFT BEARING. HOW DO WE FORCE VOLVO TO ISSUE A RECALL BEFORE SOMEONE GETS SERIOUSLY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380490January 31, 2011
ELECTRICAL SYSTEM
MY 2003 XC90 VOLVO INSTRUMENTAL PANEL IS FAILING. ONE DAY THE SRS AIRBAG LIGHT CAME ON SEVERAL WEEKS LATER THE INSTRUMENT PANEL BEGAN TO FAIL. IT WORKS FOR THE FIRST 10 MINUTES THEN ALL GAUGES FAIL, NEEDLES ARE AT ZERO AND THERE IS NO LIGHT. BASICALLY THE ENTIRE INSTRUMENT PANEL GOES BLANK (OFF) NO SPEED , NO RPM'S, NO GAS AND THE RADIO HAS STOPPED WORKING AS OF A RESULT OF THE INSTRUMENT PANEL FAILURE. AFTER RESEARCHING THIS ISSUE THERE ARE COUNTLESS XC90 VOLVO OWNERS HAVING BAD LUCK WITH THE INSTRUMENT PANEL FAILURE. COSTING OWNERS OVER $1000 TO REPAIR AND REPLACE AT VOLVO DEALERSHIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379781January 31, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, FUEL SYSTEM, OTHER
2005 XC90 V8-MANY PROBLEMS WITH CHECK ENGINE LIGHT COMING ON AND CAR LOSING POWER. LOST POWER ON INTERSTATE-CAR WOULD LOSE POWER AND SPEED-NEEDED TOW-HAPPENED TWICE. CURRENT ISSUE CHECK ENGINE LIGHT CAME ON FOLLOWED BY ALL LIGHTS COMING ON STATING BRAKE FAILURE, POWER OVERLOAD, LIMP MODE AND BRAKE FAILURE. DEALER REPLACED ALTERNATOR AT COST OF $1006. 10 DAYS LATER CHECK ENGINE LIGHT AND ANTI SKID LIGHT CAME ON FOLLOWED BY BRAKE FAILURE LIGHT. CAR LOST HEADLIGHTS AND WINDSHIELD WIPERS-9 PM AND SLEETING. DEALER NOW SAYS NEED TO REPLACE CEM AND BATTERY AT A COST OF $3,000 DUE TO WATER IN CEM. IT WAS RAINING OR SLEETING BOTH TIMES THE CHECK ENGINE LIGHT CAME ON. VOLVO REDESIGNED THE COVER TO PREVENT WATER INTRUSION BUT NEEDS TO ISSUE RECALL. VERY DANGEROUS- TICKING TIME BOMB. SOMEONE WILL HAVE AN ACCIDENT ON RAINY NIGHT ON INTERSTATE. PLEASE CONSIDER REQUIRING RECALL-OWNERS OF THIS VEHICLE ARE SPENDING THOUSANDS OF DOLLARS DUE TO VOLVO XC90 V8 DESIGN FLAWS. HOW CAN VOLVO BE ALLOWED TO SELL VEHICLES THAT SHOULD NOT BE DRIVEN OUTSIDE/OR IN THE RAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379579January 30, 2011
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, STRUCTURE
LIQUID (PROBABLY WATER) INSIDE THE FRAME OF VOLVO XC90 CAUSING ELECTRICAL ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379327January 27, 2011
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED THAT FUEL WAS LEAKING FROM THE FUEL TANK WHEN HE WAS DRIVING 25 MPH. THE CONTACT REFERENCED RECALL 09V483000 (FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP) BUT WAS INFORMED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378346January 23, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:OTHER:LABELS
I HAVE A 2004 VOLVO XC90. AT APPROXIMATELY 52K MILES, THE XC90 1ST GENERATION TRANSMISSION WENT BAD AND HAD TO BE REPLACED. CARLSEN VOLVO (PALO ALTO, CA) AGREED TO COVER THE COST OF THE TRANSMISSION REPLACEMENT. I WAS VERY PLEASED WITH THE SERVICE AND WENT ON MY WAY. IN DECEMBER 2010 AT ~107,000K MILES, THE TRANSMISSION STARTED TO HESITATE & FUNCTION ERRATICALLY WHILE DRIVING. WITHIN AFEW DAYS, THE CAR WAS PARKED AT MY HOME, AND WAS UNABLE TO ENGAGE IN FORWARD OR REVERSE. I TOWED THE CAR IN; IT WAS DIAGNOSED W/ INTERNAL TRANSMISSION PROBLEM. THE SERVICE REP SAID THAT SHE WOULD TALK TO THE FACTORY REP REGARDING COMPENSATION. THE DEALER REP CALLED VOLVO N.A. REP, WYATT, WHO OFFERED TO PAY FOR THE PARTS (~$3,500) BUT I WOULD HAVE TO PAY FOR THE LABOR(~$1,500). MY HUSBAND COUNTERED THAT WE WOULD LIKE THE WHOLE THING PAID FOR SINCE IT WAS WELL KNOWN FACTORY DEFECT. WHEN WYATT HEARD OF OUR COUNTER OFFER, HE NOT ONLY DENIED THIS, BUT SIMPLY STATED THAT THE DEAL WAS OFF THE TABLE, PERIOD. THE NEXT DAY, I RECONSIDERED AND ASKED THE SERVICE REP TO CALL WYATT AGAIN WITH OUR ACCEPTANCE OF THE INITIAL DEAL. WYATT REFUSED TO PUT THE DEAL BACK ON THE TABLE AND SAID WE SHOULD PAY FOR THE REPAIRS OURSELVES. THEN CALLED VOLVO CUSTOMER CARE WHO DOCUMENTED THE COMPLETE STORY,CONTACTED WYATT VIA EMAIL TO AGAIN. HOWEVER, WYATT REFUSED. APPARENTLY BECAUSE I HAVE CHOSEN IN THE PAST TO HAVE A PERSONAL MECHANIC SERVICE MY CAR, CHANGE THE OIL AND TIRES, ETC. I AM CONSIDERED TO BE A "DISLOYAL VOLVO CUSTOMER" AND THIS WAS A CONSIDERATION IN WYATT'S DECISION NOT TO PAY FOR MY TRANSMISSION, EVEN THOUGH IT IS A DEFECTIVE PART. AT THIS POINT, I HAD TO HAVE MY CAR BACK, AND TOLD CARLSEN TO REPLACE THE TRANSMISSION. CARLSEN OFFERED A 10% DISCOUNT OFF THE TOTAL PRICE. A VERY KIND GESTURE, HOWEVER, I HAD TO PAY $4,600 OUT OF POCKET FOR ANOTHER NEW TRANSMISSION FOR THIS CAR. IT'S WELL DOCUMENTED THAT THE 1ST AND 2ND GENERATION TRANSMISSIONS FOR THIS MODEL HAVE BEEN DEFECTIVE. I AM DISGUSTED. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378055January 20, 2011
WHEELS
TL*THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT TOOK THE VEHICLE TO HAVE THE TIRES REPLACED. THE FRONT RIGHT TIRE WAS REPLACED AND AIR CAME OUT OF THE TIRE. THE TECHNICIAN STATED THAT THERE WAS A CRACK IN THE RIM WHICH CAUSED THE TIRE TO LOSE AIR. THE DEALER STATED THAT THE RIM WAS NO LONGER UNDER WARRANTY. THE CURRENT AND FAILURE MILEAGES WERE 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376565January 13, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT THE VEHICLE SHUT OFF AND BACK ON CAUSING A PAINFUL JERKING MOTION TO THE OCCUPANTS OF THE VEHICLE. THE CONTACT HURT HIS NECK AND SHOULDERS FROM THE DRASTIC JOLT THAT THE VEHICLE MADE. THE LIGHTS AND ALL POWER SHUT OFF AND THEN THEY IMMEDIATELY COME BACK ON. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER SEVERAL TIMES AND WAS TOLD THAT THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE CONTACT ALSO STATED THAT THE FAILURE SEEMED TO HAPPEN EVERY 500 MILES AND WAS NOW HAPPENING MORE FREQUENTLY. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 80,000 AND THE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10376263January 11, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASE A USED VOLVO XC90 ON 12/17/2010 FOR MY SON WITH A REGISTERED 104,555 MILES. ON 12/29/2010 THE TRANSMISSION WENT OUT. I GOT A COUPLE DIFFERENT ESTIMATES FROM $5,000 TO $7,000 TO REPAIR OR REPLACE. AFTER DISCUSSING WITH THE AUTOMOTIVE TECHNICIAN, I FOUND OUT THAT VOLVO HAS HAD A SLEW OF PROBLEMS RELATING TO THE 03,04 & 05 XC90 ESPECIALLY WITH TRANSMISSION PROBLEMS. I WAS TOTALLY DISAPPOINTED BECAUSE I PURCHASE THIS VEHICLE BASED ON VOLVO REPUTATION AND THE CAR RELIABILITY AND DUE TO THE FACT THAT I HAVE A 2000 VOLVO S80 AND HAVE HAD IT SINCE 2000 AND HAVE HAD FEW PROBLEMS. ALTHOUGH, MY SON WANTED TO PURCHASE ANOTHER VEHICLE, I STEERED HIM TOWARDS THE VOLVO. THINKING THAT SINCE A VEHICLE (ESPECIALLY A VOLVO) SHOULDN'T EXPERIENCE THIS TYPE OF TRANSMISSION PROBLEM WITH RELATIVELY LOW MILEAGE, I CONTACTED VOLVO NORTH AMERICA AND TOLD THEM OF MY PLIGHT AND REQUESTED THAT THEY PAY FOR THE REPAIR OR AT LEAST PAY FOR A PORTION OF THE REPAIR AND THEY FLATLY DENIED MY REQUEST. I AM TOTALLY DISAPPOINTED IN VOLVO FOR NOT HONORING AND STANDING BEHIND THEIR PRODUCT, REMEMBER I BOUGHT THIS VEHICLE BASED ON THEIR REPUTATION FOR BUILDING A SOUND REPUTABLE VEHICLE, ALTHOUGH MY SON WANTED TO PURCHASE ANOTHER VEHICLE. MY CONFIDENCE IN THIS COMPANY HAS BEEN TOTALLY SHATTERED. AND TO THINK THAT I WAS PLANNING ON REPLACING MY 2000 S80 WITH ANOTHER VOLVO THIS SUMMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375029January 6, 2011
ENGINE AND ENGINE COOLING:ENGINE
BALANCE SHAFT FAILURE ON 2005 VOLVO XC90 V8 WITH 115K MILES. UNBELIEVABLE THAT VOLVO WILL NOT ISSUE A RECALL FOR THIS. BALANCE SHAFT FAILED TODAY AT JUST UNDER 115K MILES... UNBELIEVABLE... AND I THOUGHT IT WAS JUST AN INTERNET RUMOR. IF YOU HAVE A 2005 XC90, SELL IT NOW! SERIOUSLY, THIS IS UNACCEPTABLE FOR A $50,000 VEHICLE, AND EVEN MORE UNACCEPTABLE FOR VOLVO NOT TO ISSUE A RECALL. NEEDLESS TO SAY, I SERIOUSLY DOUBT WE WILL EVER BUY ANOTHER VOLVO AGAIN SIMPLY BECAUSE THEY SHOULD HAVE ISSUED A RECALL FOR THIS PROBLEM. SHOULD HAVE STUCK WITH THE GERMANS (AUDI OR BMW), OR DARE I SAY IT THE JAPANESE, OR EVEN THE AMERICANS! I CAN REPLACE A LOT OF WHEEL BEARINGS ON A YUKON FOR WHAT THIS BALANCE SHAFT IS GOING TO COST ME. VOLVO NEEDS TO MAKE IT RIGHT WITH EVERY OWNER OF A 2005 XC90. VOLVO KNOWS OF THIS PROBLEM AND THAT IS WHY THEY ISSUED A TSB TO DRILL A DRAIN HOLE IN THE BLOCK, BUT THEY NEED TO STEP UP AND ISSUE A RECALL OR, AT THE VERY LEAST IF AN OWNER COMES INTO THE DEALERSHIP WITH THIS PROBLEM, THEY NEED TO FIX IT AT NO CHARGE. IT WAS THEIR MISTAKE, OWN UP TO IT AND FIX IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373930January 3, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, AIR BAGS
INSTRUMENT CLUSTER GOES BLACK IF TURN CAR OFF COMES BACK ON. MESSAGE CENTER SAY SRS AIR BAG FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373782January 2, 2011
AIR BAGS:FRONTAL
MY HUSBAND HAD A 55MPH CRASH IN MY 2004 VOLVO XC90 ON THE FREEWAY. HE REAR ENDED ANOTHER DRIVER AT TOP SPEED, WAS SPUN AROUND SEVERAL TIMES ON THE FREEWAY AND ENDED UP FACING TRAFFIC. THE PASSENGER SIDE AIRBAG DEPLOYED, BUT THE DRIVER'S SIDE DID NOT. THE INSPECTOR FROM MY INSURANCE COMPANY SAID THERE WAS NOT REASON THE DRIVER'S SIDE AIRBAG DID NOT DEPLOY AT THAT SPEED, OTHER THAN A DEFECT, AS FAR AS HE WAS CONCERNED. I CONTACTED VOLVO AND WAS BASICALLY GIVEN THE RUN AROUND ABOUT HOW THE AIRBAG SHOULD NOT HAVE DEPLOYED AND THAT THIS WAS PERFECTLY OKAY. I WOULD LIKE AN INVESTIGATION ESPECIALLY SINCE MY CEM SYSTEM WAS NOT OPERATING PROPERLY PRIOR TO THE ACCIDENT. I HAD AIRBAG WARNING, BRAKE FAILURE, ETC., AND THE DEALER TOLD ME A YEAR AGO THE CEM SYSTEM WAS NOT WORKING PROPERLY AND NEEDED TO BE REPAIRED AT $1300, WHICH I WAS NOT WILLING TO PAY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10372343December 24, 2010
ELECTRICAL SYSTEM
DURING LONG DURATIONS(>4HRS) OF DRIVING MY 2004 VOLVO XC90, IT SEEMS TO HAVE ELECTRICAL PROBLEMS THAT HAVE CAUSED ME AND THE PASSENGERS TO BE PUT INTO DANGEROUS SITUATIONS. FOR EXAMPLE, DRIVING ON A LONG TRIP WITH THE CRUISE CONTROL ENABLED AND TRYING TO ACCELERATE UP A HILL AND SUDDENLY THE CAR WILL GO INTO AN ENGINE PROTECTION MODE AND REDUCE POWER TO THE EXTENT THAT I CAN'T ACCELERATE AND HAVE TO PULL OVER ON THE SIDE OF THE ROAD--(BOOST CONTROL MODULE HAS BEEN REPLACED AND THE ENGINE CONTROL MODULE HAS BEEN REPLACED.) AS LONG AS I DON'T USE THE CRUISE CONTROL THIS WILL NOT OCCUR. ALSO, THERE WAS A SOFTWARE UPDATE IN 2009. NEXT, AFTER TRYING TO ACCELERATE UP A HILL, THERE SEEMS TO BE INTERMITTENT REDUCTION IN ENGINE POWER, NOT ALLOWING THE CAR TO ACCELERATE. AFTER TRYING TO ACCELERATE THE "CHECK ENGINE" LIGHT HAS APPEARED AND WILL NOT GO OFF (WAITING TO HAVE THIS PROBLEM DIAGNOSED)... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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