Volkswagen Tiguan Complaints

584 consumer complaints on file.

#11570111February 5, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The car has a severe hesitation when accelerating from the stop. This hesitation is dangerous in regard that when you try to accelerate from a stop sign into traffic, the car can sluggishly bog down exposing you to oncoming traffic. The issue is more severe after cold start, but can happen anytime. Has caused me to pull out in front of traffic many times only to bog down and nearly be in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569492February 2, 2024
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING, LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving 30-35 MPH, the Lane Keep Assist was oversensing and attempted to steer the vehicle into traffic. The vehicle failed to recognize the lane markings and continued to steer over the highway lanes. While driving, the brake assist was engaged when a shadow was detected. The contact turned the features off. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a steering wheel replacement was needed. The vehicle was repaired. The contact stated that the GPS and digital dashboard crashed while driving at approximately 20 MPH and was reset independently. The vehicle was taken back to the same local dealer, where it was diagnosed that the multimedia unit needed to be replaced. The vehicle was repaired however, the GPS failure recurred. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 16,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568536January 29, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2021 Volkswagen Tiguan. The contact stated that while driving approximately 15 - 20 MPH the "Stop and Start Failure" message was displayed. The contact restarted the vehicle and the "Fault Electronic Brake" and "Driver Door Switch Failure" messages became displayed. The contact pulled to the side of the road and opened then closed the front driver’s side door and restarted the vehicle. The contact repeated the process three times however, the messages remained displayed. The contact continued to drive the vehicle at approximately 15 - 20 MPH and the parking brake suddenly activated. Once the parking brake had independently released the contact was able to get to the side of the road and turned off and restarted the vehicle several times. The failure had started occurring more frequently. The contact stated that several other unknown messages were displayed. The dealer had been informed of the failure however, the vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568061January 26, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
The vehicle’s infotainment system automatically displays the rear view backup camera, as expected, when placed in reverse. However, this can be overridden by selecting the X in the upper right of the screen or by selecting another function such as the APP button. The only way to get the backup camera to display again is to put the car in a different gear/park and then back into reverse. Not being able to see in reverse puts anyone behind my vehicle at risk. There should not be a way to defeat the camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566375January 18, 2024
SERVICE BRAKES
I purchased this vehicle brand new in 2023. At 12,000 miles, the brakes started squeaking very clearly and loudly and the right rotor would make noises as well. These noises from both the brakes, on both sides, and the rotor happen simultaneously, and instantly, and do so every time I brake or attempt to brake. I immediately took it to the dealership where I purchased it. They told me that the company is using different material for brake pads than they used to use. They also stated that the rotors are a much thinner type of rotors than these vehicles used to have. These statements were very alarming and also made sense completely. I had previously leased this same type of vehicle in 2020 (the same exact model). That previous vehicle had absolutely no issues with the brakes or rotors at all. In fact, that previous vehicle performed so well, that I purchased the same model again in 2023, which unfortunately turns out to be the vehicle I am now complaining about. This VW dealership was unsuccessful in finding a remedy for the noisy brakes. A second VW dealership service department was also unsuccessful in finding a remedy for the noisy brakes. Both service departments claim that these noisy brakes are normal and a normal part of the car. I know these statements are not true and am worried, as a best case scenario, that these brakes and rotors might get noisier as time passes and diminish their stopping power, and as a reasonable case scenario, I fear that these brakes could fail in the future. I have two kids that I constantly usher around in this current vehicle and find it prudent to file a complaint and bring this serious matter to your attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565948January 17, 2024
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Vehicle has hesitation during cold acceleration. If vehicle is started, pulled to end of short driveway, then go to accelerate onto road, vehicle hesitates and stumbles at times, not wanting to move properly and safely enter roadway. Tried accelerator pedal position reset and no change. This is a common VW Tiguan issue. No fix for it and dealer does not want to acknowledge that it exists. Simply looking on this site and a quick internet search will confirm it exists and is a common issue. And very well could be a significant safety issue when pulling into traffic. In addition, our tiguan also burns an excessive amount of engine oil with no repairs wanting to be made by VW and now has a p2402 code causing engine light to come on all the time. Numerous troubles that are adding up fast and no help or support from VW and its dealers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565944January 17, 2024
ENGINE
Vehicle has been using oil since it has approx 15k miles. Engine now has 35000 miles and uses all of its engine oil before its next sched maint. Have told dealer numerous times, oil consumption test revealed it uses .61 quarts per 1000 miles, but this is normal per VW. What !?!?. VW states to change oil every 10,000 miles, it will be gone and engine will have no oil remaining within the sched maint. Have also contacted VW directly. Also blows blue smoke at start up at times. Engine is junk. Vehicle will have cost over $1000 per mile to own. Dealer and VW keep telling us to just check oil, its normal. I also own a 2003 pontiac vibe with 220k miles, it doesn't do this! I used to be an ASE certified mechanic. This is NOT normal. Car also has the typical hesitation on cold acceleration that is common (look it up), I will file separate complaint. And now p2402 code for an emissions issue. Problems adding up fast and no help from VW or VW dealers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564393January 9, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2023 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the contact became aware that the front windshield had defects, creating a visibility hazard while driving. The contact stated that the front windshield appeared to have bubbles. The vehicle was taken to the dealer and the front windshield was replaced with an aftermarket windshield. The contact stated that the failure had reoccurred. The contact stated that while driving, the contact noticed white dots in the front windshield. The contact stated that the white dots affected visibility while driving. The vehicle was taken to the dealer, but the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562466December 28, 2023
ENGINE
Car uses lots of oil between oil changes 1 1/2 quart in between suggested change intervals
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559820December 13, 2023
POWER TRAIN
My Tiguan has had a jerky transmission issues since I purchased it brand new. Dealer says operation is normal. I have read several forums and website where people have stated similar issues for this vehicle. Extremely hesitant in first and second gear. Jerks around especially during first minute or two of driving. Have tried to let car idle to normal temperature and it still happens. It’s as if it won’t go into gear and freezes up /hesitates for a few seconds, then finally switches gears. Extremely unsafe when pulling out onto road. Transmission shifts hard and will sometimes slip when changing gears. Beware! This has been happening since being brand new. Transmission reset did not resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559510December 11, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, with the cellphone device was in the wireless charging station, the contact attempted to pick up the cell phone and the cell phone was hot to the touch. The contact stated that the vehicle was scheduled for a service appointment, the contact addressed the failure with the service mechanic. The contact stated that during the failure, the electrical system in the vehicle was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559130December 8, 2023
POWER TRAIN, ENGINE
After a cold start, with the engine idling about 1100 rpm, the vehicle acceleration is spotty, lagging, hesitant, dangerous. There are no error codes that can be found and this condition is reported as normal. This condition is dangerous. If the engine is allowed to idle for 1-3 minutes until the rpm is reduced to 800-900 rpm, the vehicle accelerates as any other. The danger is that after starting the vehicle and driving, I have been in situations where, while leaving a parking lot or parking space, or my driveway, the vehicle hesitates while oncoming traffic is traveling normally and become irritated that they have to avoid a collision. Searching online, this appears to be a common issue with this family of vehicles. VW has an issue id or instance number 2072024/1 which suggests to check the ECM version and update as appropriate. Sadly, without either a diagnostic code in the computer(s) or a TSP associated with the VIN, I feel that I would waste my and a VW service dept's time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555950November 19, 2023
ENGINE
Engine bucks and nearly stalls when accelerating mostly after cold start or if it’s been sitting for awhile. Will nearly stall when accelerating into an intersection even after it’s been driven for a block or two. Requires several minutes of driving before it will stop. Thought it was normal after reading all of the internet complaints, but definitely a safety situation. Wife doesn’t even like driving it due to this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554319November 9, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
Vehicle keeps having all warning lights and warning messages come on whenever the car starts. Warning lights maintain on constantly and has audible beeping to indicate the warnings. Vehicle would also put itself into park randomly at, as well as disengage collision and lane sensors while driving. Vehicle has been taken to the dealership, and has been reproduced by them, stating "we have never seen this before and are not sure what to do, we need to reach out to Volkswagen directly" most recent update, they needed to replace the door harness and F5 module but are still unclear with the status of the repair. Dealership has indicated it's safe to drive if I wanted to pick it up while they figure out the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553351November 3, 2023
ENGINE
My car is a 2021 Tiguan. Car is burning oil and should not be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553071November 1, 2023
STRUCTURE:BODY, VISIBILITY/WIPER
Windshield provided cracks super easily
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550738October 19, 2023
UNKNOWN OR OTHER
Almost every day since we bought this brand new vehicle we have experienced a significant problem operating the vehicle. I’ll back out of my driveway and then once in the direction to move forward I push on the gas and the car won’t move. It basically jerks you forward a few times. Then maybe. Is fine sometimes it does this repeatedly. No warning lights or anything indicating their is a problem or what caused it. This is a very concerning problem. If I am pulling out to merge on to the Interstate and this happens I’ll most definitely end up with a collision. Took it to the dealership and they can’t recreate the issue so they report no problem with the Tiguan. Oddly if you simply Google this issue you’ll find many other Tiguan owners with the same problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550199October 16, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Reported to the dealer 2 times that the car will slam on brakes for no reason while driving down the road or highway. Last time the car behind almost ran into me. Dealer says it's not a problem even though many other models have recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549749October 13, 2023
ENGINE, UNKNOWN OR OTHER
Oil light went on in May, 2023, at approximately 15K miles, then again in August 2023, at approximately 17,500 miles. Both times the oil was down 1 quart. We have been seeing smoke come out of the exhaust, intermittently. VW service department did a oil consumption test which resulted in the car burning just under a quart of oil after 600 miles. They said the car is functioning normally, but if it burned over a 1/2 quart of oil, they would do something, but not sure what they would do. They have not addressed the "smoke coming out of the exhaust" issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549036October 9, 2023
UNKNOWN OR OTHER
While driving on the freeway, the overhead console fell down and hit my wife in the head, causing her to swerve. The console forcibly hit her but not cause any serious injury, however she was shaken up. Had she swerved and hit another vehicle or drove off the road is our concern, as this scenario may happen to others. When we spoke to the VW dealership where we purchased the vehicle, we were told that this type of incident has happened approximately 10-15 times to other vehicles. The service manager claimed that the affected vehicles were from the model year 2019 and 2020. When asked if there was a recall, we were told no, and that VW only replaces the affected console(s). The issue, as told to us by the sales manager is an “over torqued” screw(s), that when exposed to heat stress, cracks and causes the overhead console to fall. We were also advised to notify VW about the problem/incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Tiguan