Volkswagen Golf Complaints (2013)

43 consumer complaints on file.

#11506679February 10, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
i was driving down the freeway on the way to work at 75 mph when all of a sudden my EPC went off in my 2013 volkswagon gti my entire car shut down (manual transmission) i lost all steering ability while on the freeway going 75 mph i couldn't get over to the shoulder due to loss of brakes due to entire car shutting down .i was almost smashed by a semi due to inability to steer my vehicle to total loss of power . i got the vehicle towed to a service shop they tell me that my timing chain had stretched and timing chain tensioner has failed, which caused significant damage to my engine . i bought the vehicle used and have taken meticulous car on it since i have owned it 3k oil changes ,proper oil ,proper, premium gas as notated milage based maintenance. the service center then notifies me that there was a class action lawsuit about failing timing chains and tensioners but when i called my local volkswagon dealership they told me it only covers up to125,000 miles but what i don't understand is that this issue almost cost me my life this is a known issue hence a class action lawsuit but to actually take care of the situation they refuse to do so i do enjoy the vehicle but i almost lost my life
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500133January 4, 2023
EXTERIOR LIGHTING
The low beam headlamp burned out. I replaced the bulb successfully, but then the headlamp needed adjustment to be aimed properly with the new bulb. I found instructions online to aim the headlamp. There are three adjustment points, covering both low and high beams, according to the online document. I will try to attach photo of this document. The three adjustments are labeled as: L1, L2H2, and L3. On my VW, there is no adjustment available for location shown as L3. I even drilled into the plastic headlamp housing looking for the hidden adjustment point, but there was none. As a consequence, I am unable to aim that headlamp properly: either the low beam is pointing too high or the high beam is pointing too low. I believe this presents a safety issue at night. To me, it is unbelievable that VW eliminated the L3 adjustment on this vehicle. As I said, the position of the L3 adjustment point was molded over at the factory, there was no opening for adjustment. That's why I drilled into the area, and still found no adjustment point. I have no idea how many other VW vehicles are impacted by this shortcoming, the owners will not find out until the headlamp burns out and there is no way to adjust the replacement lamp. This is a latent defect in design/manufacture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481068August 24, 2022
ELECTRICAL SYSTEM
The contact owns a 2013 Volkswagen Golf. The contact stated that the front passenger’s side seat overheated and burned the occupant. The burn injuries were minor and there was no medical attention sought. The contact mentioned that the front passenger side fan was failing as well. The vehicle was taken to the dealer but no failure was determined. The vehicle was taken to another dealer and the contact was informed that the rear passenger’s side door had mildew and mold and that there was a leak that caused electrical damage inside the vehicle. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was out of warranty. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11471720June 30, 2022
AIR BAGS
The steering wheel clock spring was replaced on my vehicle as part of a recall in May 2016 by a local VW dealer. Within the last month I've received an "Error: Airbag" notification on my dash. My mechanic scanned the Air Bag Control Module for codes and there was 1 in memory: B1000 Igniter for Driver's Air Bag, Resistance Too Large". I understand that the defective Air bag clock spring replacement part is unavailable as it has been nationally on back order for the past year, and 7,000 vehicles are waiting for the part. This issue has affected everything controlled through the steering wheel, including my horn, making the otherwise perfectly good car unsafe and perhaps illegal to drive. Both the dealership and VW of American Customer Care have been unable to offer me an interim solution (at least offering a horn).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450468February 4, 2022
ENGINE
Car shut off while driving on the freeway at a high rate of speed. EPS and Check Engine light came on. Luckily was able to pull over without hurting anyone. Local repair shop said it is the timing chain system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447672January 16, 2022
ENGINE
Misfiring after cold starts. After driving the car in freezing temperatures, problem sometimes happens when the car is allowed to sit and water in the intercooler melts. It may start fine, but then starts misfiring when pulling into traffic and creates dangerous merges. Misfire goes away in the first 30 seconds to 2 minutes or so of starting the vehicle. Several dealer complaints but they have so far refused to install their own TSB repair under warranty. The most recent dealer visit had them replace the anti-shudder valve. The problem reoccurred two days later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400370March 11, 2021
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN GOLF. THE CONTACT STATED WHILE DRIVING 40 MPH, HE SHIFTED INTO THIRD GEAR AND THE VEHICLE SPUTTERED AND SHUT-OFF WITH THE BATTERY WARNING LIGHT ILLUMINATED. THE VEHICLE FAILED TO RESTART. THE CONTACT STATED A TOW TRUCK TRIED TO BOOST THE BATTERY AND IT FAILED. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO HIS RESIDENCE. THE CONTACT REPAIRED THE BATTERY HOWEVER, THE FAILURE PERSISTED. THE VEHICLE STILL FAILED TO RESTART. THE LOCAL DEALER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348926August 12, 2020
SUSPENSION
FRONT DRIVER SIDE COIL SPRING BROKE. BACKING OUT OF DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329634June 18, 2020
SUSPENSION
BACKING OUT OF DRIVEWAY REAR PASSENGER COIL SPRING BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321438April 17, 2020
SERVICE BRAKES
MY VW WAS RETROFITTED AS REQUIRED TO MEET FEDERAL EMISSION AND CALIFORNIA STANDARDS FOLLOWING THE VW EMISSIONS SCANDAL RELATED TO VW DIESEL VEHICLES. MY CAR'S ENGINE LIGHT IS ON AND THE DEALER REPORTS IT NEEDS A DIESEL PARTICULATE FILTER. HOWEVER, THE PARTS ARE UNAVAILABLE NATIONWIDE. THE EMISSIONS ARE NOW OUT OF COMPLIANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257350September 23, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN GOLF. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT NOTIFIED THE MANUFACTURER AND WAS INFORMED TO TAKE THE VEHICLE TO A LOCAL VOLKSWAGEN DEALER FOR SERVICE. THE CONTACT SPOKE WITH SUNNYVALE VOLKSWAGEN (1025 E EL CAMINO REAL, SUNNYVALE, CA 94087, 408-739-7321) AND WAS INFORMED THAT DIAGNOSTIC TESTING WAS NEEDED. THE CONTACT REFUSED TO PAY FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124287September 4, 2018
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098409May 29, 2018
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE GTI STARTED MAKING CLACKING SOUNDS, AND SHAKING WHILE ON BUT STOPPED. THEN THE EPC AND CHECK ENGINE LIGHTS STARTED FLASHING. AFTERWARDS, THE CAR WOULD NOT ACCELERATE AT ALL AND WOULD SHAKE A LOT MORE. WHEN TAKEN TO AUTOZONE FOR DIAGNOSTICS OF THE CHECK ENGINE LIGHT, THE REPORT READ: "PERFORM ENGINE DE-CARBON PROCEDURE." THE COIL PACKS WERE FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097079May 21, 2018
ENGINE, FUEL/PROPULSION SYSTEM
THE PROBLEM STARTED ABOUT THREE MONTHS AGO WHEN MY CAR HAD 50K MI. RIGHT AFTER IT HAD BEEN SERVICED BY THE DEALER. INITIALLY, THE YELLOW ENGINE LIGHT WOULD COME ON OCCASIONALLY (E.G. ON IN THE MORNING AND THEN OFF IN THE AFTERNOON). NOW THE YELLOW ENGINE LIGHT IS STEADY ON AND THE ENGINE MAKES SOME WEIRD NOISE WHEN STARTING. THE FAULT CODE P2015 (FROM OBD-II DIAGNOSTIC SET) INDICATES THAT THERE IS AN INTAKE MANIFOLD FAILURE. THE INTAKE MANIFOLD IS MAKING AN UNUSUAL RATTLING NOISE WHEN THE ENGINE IS RUNNING IDLE AND FUEL PERFORMANCE HAS BEEN AFFECTED. THE CAR USED TO RUN 27.5 MPG AND NOW IT IS RUNNING ABOUT 24 MPG ON AVERAGE. SOME OF THE FORUMS AND INTERNET SITES THAT I VISITED SAID THAT THIS PROBLEM OCCURS SO FREQUENTLY ON THE 2.0T TSI ENGINE USED ON VW GTI AND AUDI A3 BETWEEN 2009 AND 2015 THAT VW EXTENDED THE WARRANTY FOR THIS PART TO 120K MI. OR 5 YRS. (WHICHEVER COMES FIRST). HOWEVER, WHEN I TOOK MY CAR TO THE LOCAL DEALER THE MECHANIC SAID THAT, AFTER CHECKING THE VIN, THIS RECALL/WARRANTY DOES NOT APPLY TO MY CAR. PEOPLE ON THE INTERNET SAYS OTHERWISE AND TOLD ME TO TRY ANOTHER DEALER. UNFORTUNATELY, THERE IS NO OTHER DEALER NEARBY. THE LOCAL DEALER WANTS $ 1,400.00 TO REPLACE THE MANIFOLD AND CLEAN THE INJECTION VALVE. MY CAR HAS BEEN SERVICED ONLY BY THIS DEALER. I HAVE THE SERVICE RECORDS OF ALL SCHEDULED MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085185April 16, 2018
AIR BAGS
TAKATA RECALL. INSIGNIFICANT UNUSUAL SOUND WHEN TURNING THE STEERING WHEEL. IT SOUNDS LIKE CLICKS. THIS OCCURS WHEN THE CAR IS STATIONARY OR WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032304October 9, 2017
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP FAILURE - CAR STALLED OUT IN THE MIDDLE OF NORMAL OPERATION, DRIVING DOWN THE STREET, NO SIGNS OR WARNING PRIOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025069September 22, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
ON TWO OCCASIONS, ABOUT TWO WEEKS APART, THE POWER CUT OFF WHILE DRIVING. THE CAR BECAME VERY DIFFICULT TO STEER. THE ALTERNATOR LIGHT CAME ON. AFTER TURNING THE IGNITION OFF AND ON AGAIN ONCE OR TWICE, THE CAR STARTED AGAIN, AND THE LIGHT WAS NO LONGER ON. ON THE FIRST OF THESE OCCASIONS, THE CAR WAS BEING DRIVEN ON A CITY STREET. IT WAS A MINUTE OR TWO AFTER FIRST STARTING THE CAR THAT DAY. THE SECOND WAS ALSO ON A CITY STREET. THIS ALSO OCCURRED JUST AFTER STARTING, WHILE TURNING A CORNER. ON A THIRD OCCASION, ABOUT ONE WEEK BEFORE THE ABOVE-MENTIONED TWO INCIDENTS, THE EPC LIGHT CAME ON AND POWER WAS DIMINISHED, BUT THE ENGINE DID NOT CUT OUT TOTALLY. THIS OCCURRED ON AN EXPRESSWAY, AFTER THE CAR HAD BEEN DRIVEN FOR SOME TIME. AFTER DROPPING IN SPEED, THE ENGINE RETURNED TO NORMAL BEFORE THE CAR STOPPED. BOTH PROBLEMS WOULD APPEAR TO BE ELECTRICAL PROBLEMS. VW CUSTOMER SERVICE TOLD ME THAT AS THERE WAS NO LIGHT ON THE DASHBOARD, THEY COULD NOT DIAGNOSE THE PROBLEM. NEEDLESS TO SAY, THIS IS A VERY DANGEROUS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005491July 15, 2017
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
THE EPC STARTED COMING ON, IT LOSES POWER AND SOMETIMES CUTS OFF WHILE I AM DRIVING. MY SPEED SLOWS DOWN TO 3 MILES AN HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956189February 21, 2017
ENGINE
TIMING CHAIN TENSIONER FAILURE AT HIGHWAY SPEEDS. LOSS OF ENGINE POWER, BRAKING AND STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954954February 15, 2017
AIR BAGS
TAKATA RECALL ONE YEAR HAS PASSED SINCE THE RECALL WAS INITIATED FOR THE DRIVERS AIRBAG FOR MY VW VEHICLE AND TO DATE MY I HAVE NOT BEEN CONTACTED BY VW AND THERE WEBSITE STATES NHTSA RECALL NUMBER 16V078 HAS QUOTE "REPAIR NOT YET AVAILABLE." THIS IS BOTH DISAPPOINTING AND WORRYING SINCE NOT A SINGLE VW AFFECTED VEHICLE APPEARS ON YOUR PUBLISHED PRIORITY GROUPS LIST OR THE "COMPLETED SO FAR" LIST. DESPITE THE FACT THAT I LIVE IN TEXAS WHICH IS DEEMED A PRIORITY ZONE A ! I REALIZE THIS IS A BIG PROBLEM TO TACKLE BUT LACK OF INFORMATION AND UPDATES ONLY MAKES PEOPLE WORRY AN INCIDENT COULD OCCUR RATHER THAN INSTILL CONFIDENCE THAT A SOLUTION IS FORTH COMING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Golf