Volkswagen CC Complaints

983 consumer complaints on file.

#11120718August 17, 2018
ENGINE
MY CAR STOPPED RUNNING AND THEN I RECIEVED A LETTER SAYING IT HAD A RECALL ON THE FUEL PUMP CONTROL MODULE. WELL WE THOUGHT THAT IS WHAT WOULD FIX THE PROBLEM BUT AS IT TURNS OUT NOW I HAVE TO REPLACE THE FUEL PUMP ITSELF. AFTER THEY FIXED THE PART MY CAR STARTED TO SMELL LIKE GASOLINE AND WAS TOO SCARED TO DRIVE IT.THIS COULD HAVE BE AVOIDED IF THEY WOULD HAVE NOT HAD THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120128August 15, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE AND THE ELECTRONIC POWER CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO MICHAEL VOLKSWAGEN (6061 N BLACKSTONE AVE, FRESNO, CA 93710, (559) 431-7504) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE, FUEL PUMP, AND HIGH PRESSURE FUEL PUMP NEEDED REPLACEMENT. THE DEALER ALSO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE RECALL ONLY COVERED THE FUEL PUMP MODULE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119169August 15, 2018
AIR BAGS
2010 VOLKSWAGEN CC SPORT. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG INFLATOR. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119969August 14, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STARTED TO SHAKE WITH THE CHECK ENGINE AND EPC (ELECTRONIC POWER CONTROL) WARNING LIGHTS ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROAD POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. THE FAILURE REOCCURRED. THE VEHICLE WAS LATER TAKEN TO VOLKSWAGEN OF OAKLAND DEALER (2740 BROADWAY, OAKLAND, CA 94610, (866) 920-4215) WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118945August 10, 2018
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT TOOK THE VEHICLE TO WYOMING VALLEY AUDI (126 NARROWS RD, LARKSVILLE, PA 18651, 570-288-7411) TO BE SERVICED PER AN UNKNOWN RECALL. THE TECHNICIAN INFORMED THE CONTACT THAT THE CLOCK SPRING HAD FRACTURED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE CLOCK SPRING WAS PREVIOUSLY SERVICED PER AN UNKNOWN RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118433August 8, 2018
ENGINE
I WAS DRIVING MY VEHICLE UPHILL WHEN I HEARD A STRANGE NOISE COME FROM UNDER THE HOOD. I MANAGED TO PULL INTO THE DRIVEWAY AND PARK AND DIDN'T THINK MUCH ABOUT IT. A FEW HOURS LATER WHEN I TRIED TO START THE CAR, IT WOULD NOT TURN ON. THE ENGINE WOULD CRANK VERY LOUDLY BUT WOULD NEVER TURN OVER. I ASSUMED IT MIGHT BE THE OIL SO I CHANGED IT, FILLED IT WITH GAS SINCE IT WAS A BIT ON THE LOW SIDE, AND FINALLY HAD A NEIGHBOR CHARGE THE BATTERY WITH THEIRS IN CASE IT MIGHT BE THE BATTERY. FROM FEAR THAT I MIGHT FURTHER DAMAGE THE ENGINE I WAITED A WHILE BEFORE TRYING AGAIN. WHEN I DID NOTHING HAD CHANGED. I HAD NO CHOICE BUT TO CALL A MECHANIC AND AFTER HIM HAVING NOT A CLUE WHAT MIGHT BE THE PROBLEM I RESORTED TO HAVING THE CAR TOWED BACK TO THE DEALERSHIP 2 HOURS AWAY IN SANTA MONICA, CA. ONE DAY LATER, I RECEIVED A CALL FROM THE VW DEALERSHIP INFORMING ME THAT MY TIMING CHAIN HAD UNEXPECTEDLY BROKEN AND FURTHER DAMAGED A FEW VALVES/PISTONS/ETC. WHEN I ASKED HOW IT MIGHT'VE HAPPENED THEY DID NOT HAVE AN ANSWER FOR ME BUT INSTEAD TOLD ME IT WOULD COST ME UPWARDS OF $5,000 TO EVEN BEGIN REPARATIONS. AFTER A BIT OF MY OWN RESEARCH ONLINE I DISCOVERED THAT TIMING CHAINS SHOULD USUALLY LAST THE LIFE OF THE CAR AND NEVER BREAK THAT SOON. I ALSO READ THAT VW HAS BEEN SOMEWHAT KNOWN TO HAVE FAULTY TIMING CHAINS AND THAT MY BEST BET WAS TO FILE SOME SORT OF COMPLAINT. I WAS NEVER INFORMED OF HAVING TO GET THE TIMING CHAIN CHECKED NOR WAS I WAS THAT SUCH AN INCIDENT COULD OCCUR. AS A WAY OF HOPEFULLY NOT HAVING TO SPEND NEARLY WHAT THE CAR IS WORTH FOR A DAMAGE NOT INCURRED BY MYSELF I AM FILING THIS COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118211August 7, 2018
AIR BAGS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TAKATA RECALL ON NOVEMBER 11, 2017, I TOOK MY CAR TO TONY VOLKSWAGEN IN WAIPAHU, HAWAII TO REPLACE THE TAKATA AIR BAGS. IT TOOK ONE WHOLE YEAR FOR THEIR SERVICE DEPARTMENT TO GET THE PART AND GET BACK TO ME. TERRIBLE SERVICE. ON AUGUST 3RD, 2018, I RECEIVED A TAKATA RECALL AGAIN SAYING IT WAS NOT REPLACED. THE NAME OF THE SERVICE ADVISOR WAS 51448 AARON CHAN FROM TONY VOLKSWAGEN IN WAIPAHU HAWAII. THIS IS MY COMPLAINT. IT WAS NEVER REPLACED IN THE FIRST PLACE. UNETHICAL AND FRAUDULENT!!! I COULD HAVE GOTTEN INTO AN ACCIDENT ALL THIS TIME THINKING IT WAS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118256August 7, 2018
AIR BAGS
TAKATA RECALL INITIAL RECALL NOTICE APRIL 2016. 2 YEARS 4 MONTHS LATER - STILL NO RESOLUTION ! ARE WE WAITING FOR MORE PEOPLE TO DIE BEFORE SOMETHING IS DONE CORRECTLY ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118281August 7, 2018
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
FUEL PUMP MODULE AND TAKATA INFLATORS WHILE DRIVING ON THE FREEWAY ON THE WAY TO WORK MY CAR ENDED UP LOSING POWER AND COMPLETELY SHUTTING DOWN WHILE IN MOTION. THE SUDDEN LOSS OF POWER SHUT OFF ALL OF MY LIGHTS INSIDE AND OUT. AS SOON AS THIS HAPPENS I BEGIN TO PRESS ON MY BRAKES ONLY TO NOTICE THAT MY BRAKES FELT LIKE THEY WERE LACKING PRESSURE. THE LACK OF PRESSURE ON THE ROTARS MADE IT VERY DIFFICULT TO SLOW DOWN AND WITH THERE BEING NO POWER ALSO MADE IT DIFFICULT TO TURN THE WHEEL. I MERGED OVER TOWARD THE SHOULDER AND ENDING UP HITTING SOME TYPE OF WATER RUN OFF DIP THAT CAUSED MY CAR TO BOUNCE UP AND BLOW OUT MY RIGHT FRONT TIRE. THE BLOWOUT WAS WHAT HELPED ME SLOW MY CAR DOWN AND BRING IT TO A STOP. THAT CAUSED DAMAGE TO THE BODY OF MY CAR. AFTER STOPPING I TRIED CHECKING IF THE CAR WOULD TURN ON AND IT HAD NO RESPONSE. I THEN HAD IT TOWED AWAY. THAT WAS IN 2016 AND TO THIS DAY THE CAR HASN'T BEEN ABLE TO GET FIXED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11118032August 6, 2018
ELECTRICAL SYSTEM, ENGINE, WHEELS
MY LEFT TIRE BLEW OUT AND I HAD NO FLAT TIRE INDICATOR ON MY DASHBOARD WHILE TRAVELLING FULL SPEED ON THE FREEWAY. THE NEXT DAY MY ENGINE STALLED WITH NO WARNING OF LOW/NO OIL IN MY CAR. BOTH OF THE ISSUES COULD HAVE CAUSED A FATALITY OR MULTIPLE FATALITIES WHEN A 2012 VW CC LUXURY JUST STOPS WITH NO WARNING. I HAVE CALLED VW CORPORATE AND OF COURSE THEY STATED THEY CANNOT HELP ME SINCE THIS REPAIR IS NOT A RECALL ITEM: HOWEVER, I SEE TONS OF COMPLAINTS REGARDING THE 2.0 ENGINE IN MY CAR MANUFACTURED BY VW. THIS MATTER NEEDS TO BE RESOLVED IMMEDIATELY AND NOT IGNORED. VW NEEDS TO COVER MY ENGINE COST AT 100% THEY KNOW IT IS FAULTY AND TO COMPLETELY IGNORE ALL THE COMPLAINTS BEFORE MINE IS ASININE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118147August 6, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY CAR WAS ON A LARGE BLVD WITH OTHER CARS IN MOTION WHEN ALL OF A SUDEN WITH OUT NOTICE JUST COMPLETELY SHUT OFF. THIS WAS NOT THE FIRST TIME IT HAPPENED IT HAPPENED MANY TIMES BEFORE. I TAKE IT TO THE DEALERSHIP TO FIX THE PROBLEM AND NO RESULTS I STILL HAVE THE SAME PROBLEM. I FEAR FOR MY LIFE I FEEL LIKE MY CAR IS A DEATH TRAP AND ONE DAY A BIG TRAGEDY CAN OCCUR DEW TO THE FACT THAT THE DEALERSHIP FAILS TO PROVIDE THE RIGHT SERVICE. IT'S AN ONGOING SITUATION FOR MANY YEARS WITH NO RESULTS. I RECEIVED A RECALL ON JUNE 2018 FOR A FUEL PUMP CONTROL MODULE, DEALERSHIP ASSURED ME THAT WAS THE REASON WHY THE VEHICLE WAS SHUTTING OFF IN MOTION THEY INSTALLED THE FUEL PUMP CONTROL MODULE ON JULY 2018 AND PROBLEM STILL OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115682August 4, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
FUEL PUMP CONTROL MODULE REPLACED AND RELOCATED ON JULY 18TH, 2018. HOWEVER, ON AUGUST 3RD, 2018, WHILE DRIVING ALONE IN THE #4 LANE OF THE FREEWAY, MY CAR SUDDENLY STOPPED. NO WARNING. NO CHUGGING. THE ENGINE JUST STOPPED. FORTUNATELY, THERE WAS ENOUGH TRAFFIC FOR THE VEHICLES BEHIND ME TO SLOW DOWN TO AVOID ME. I IMMEDIATELY TURNED MY HAZARD LIGHTS ON WHILE DESPERATELY TRYING TO GET THE CAR TO TURN BACK ON. THANKFULLY IT DID WITHIN A MINUTE OR TWO GIVING ME JUST ENOUGH TIME TO CUT ACROSS THE HIGHWAY TO PULL OFF TO THE SIDE OF THE ROAD. I IMMEDIATELY CALLED THE SERVICE DEPARTMENT AT MY LOCAL DEALERSHIP TO INFORM THEM OF WHAT HAPPENED AND THEY WERE PERPLEXED AND TOLD ME TO TAKE IT TO THE NEAREST VW DEALERSHIP IF THE ENGINE LIGHT WASN'T FLASHING, WHICH AT THE TIME IT WASN'T. THAT DEALERSHIP TURNED ME AWAY AND TOLD ME I SHOULD BE ABLE TO MAKE IT TO MY REGULAR DEALERSHIP. I WAS ONLY ABLE TO DRIVE ABOUT 10 MORE MILES BEFORE MY CAR COMPLETELY SHUT OFF AND WOULD NOT START. I HAD MY CAR TOWED TO MY REGULAR DEALERSHIP WHERE THEY BELIEVE IT MAY BE THE FUEL PUMP. SINCE I HAD THE RECALL COMPLETED PRIOR, I AM VERY FEARFUL THAT I WON'T BE SO LUCKY NEXT TIME. HAD TRAFFIC BEEN GOING AT THE REGULAR SPEED, I BELIEVE I WOULD HAVE BEEN SERIOUSLY INJURED OR DEAD. I NEED TO BE REASSURED THAT THESE RECALLS ARE DONE RIGHT AND TESTED TO ENSURE THERE AREN'T FAULTY PARTS AND THAT SAFETY IS PARAMOUNT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115746August 4, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I RECEIVED A RECALL FOR MY FUEL PUMP. I WENT AND GOT THE FUEL PUMP REPLACED. NOW THAT THE FUEL PUMP HAS BEEN REPLACED, MY CAR IS NOT STARTING, SHAKING AT RED LIGHTS, TURNING OFF ON ITS OWN, WINDOWS COMING DOWN ON ITS OWN, AIR NOT WORKING AND COMING BACK ON. I WAS IN MOTION BACKING UP AND MY CAR JUST TURNED OFF ON ITS ON. I AM AT A STANDSTILL WITH WHAT AM I SUPPOSED TO DO IF THE VEHICLE HAD A RECALL- THAT WAS SUPPOSEDLY REPLACED BUT MADE THE CAR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115062August 1, 2018
FUEL/PROPULSION SYSTEM
ON 25 JULY 2018, CURRAN VOLKSWAGEN, INC CHANGED THE FUEL PUMP MODULE THAT NOW CAUSES AN INTERRUPTION IN POWER TO THE FUEL PUMP CONTROL MODULE MAKING THE VEHICLE TO STALL WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115099August 1, 2018
UNKNOWN OR OTHER
BACK UP CAMERA DOES NOT DEPLOY (INTERMITTENT) AFTER USE, THE BACK UP CAMERA WILL OCCASIONALLY DISPLAY "PARK PILOT IS CURRENTLY NOT AVAILABLE". MY VEHICLE IS NOT EQUIPPED WITH THE PARK PILOT OPTION.THIS DISABLES THE BACK UP CAMERA UNTIL THE VEHICLE IS TURNED OFF COMPLETELY AND THE SYSTEM IS RESET. I BELIEVE THIS CREATES A SAFETY HAZARD, AS THE FUNCTIONALITY OF THE CAMERA MAY NOT BE AVAILABLE DURING A STREET MANEUVER, SUCH AS PARALLEL PARKING WHEN THE SYSTEM IS UNUSABLE THE FAULT IS INTERMITTENT AND DOES NOT APPEAR TO FOLLOW ANY PATTERN. OTHER THAN OCCURRING AFTER USING THE CAMERA TO REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114984July 31, 2018
UNKNOWN OR OTHER
MECHATRONIC UNIT VEHICLE IN MOTION ON CITY STREET DRIVING APPROXIMATELY 40 MPH SEEMED AS THOUGH CAR DROPPED GEAR, AUTOMATICALLY DROPPED TO 10MPH, TRIED TO ACCELERATE, BUT ENGINE REVVED AND WOULDN'T INCREASE SPEED. CHECK ENGINE LIGHT APPEARED AND D (FOR DRIVE) BEGAN FLASHING ON SCREEN, PULLED OVER, SHUT CAR OFF AND WAITED. WAS ABLE TO RESTART AND DRIVE 2BLICKS TO DEALERSHIP WITH D LIGHT STILL FLASHING. DEALERSHIP RECREATED ISSUE AND DIAGNOSED THE MECHATRONIC UNIT WHICH HAD PREVIOUSLY BEEN RECALLED ON OTHER DSG TRANSMISSIONS IN THE PAST. (2007-2009) WAS TOLD MY CAR WAS MANUFACTURED JUNE OF 2009, BUT THAT MODEL HADN'T BEEN RECALLED. THIS COULD HAVE KILLED ME IF I WAS ON THE INTERSTATE DRIVING FASTER. I AM CONCERNED FOR OTHERS SAFETY IF THE CAR CAN JUST STALL OUT WHILE IN MOTION. CAR HAS 112,000 MILES, BUT THE TRANSMISSION ONLY HAS 80K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114612July 30, 2018
FUEL/PROPULSION SYSTEM
DEALER HAS NOT COMPLETED RECALL IN TIMELY MANNER. KEEPS STATING THAT THEY CAN'T COMPLETE IT. NHTSA RECALL NUMBER 17V509 MANUFACTURER RECALL NUMBER 20AE SUMMARY ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER FROM THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. RECALL STATUS RECALL INCOMPLETE REMEDY REPLACE THE FUEL PUMP CONTROL MODULE AND RELOCATE IT WITHIN THE VEHICLE. SAFETY RISK DESCRPITION A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114204July 27, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND WAS TOWED TO NEFTIN VOLKSWAGEN (3550 AUTO MALL DR, WESTLAKE VILLAGE, CA 91362, (805) 497-9404) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 181095815. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113816July 26, 2018
AIR BAGS, STEERING
AIR BAG LIGHT IS ON AFTER 6 MONTHS OF TAKING THE CAR TO THE DEALER TO REPAIR THE ISSUE AFTER THE RECALL. WENT BACK TO DEALER AND THEY WANT TO CHARGE ME TO FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113028July 23, 2018
ENGINE
VEHICLE HAS 47500 MILES AND ALL SERVICES ARE DONE AT SCHEDULED INTERVALS. WAS INFORMED THAT THE LOWER TIMING COVER & TENSIONER NEED REPLACEMENT ALONG WITH UPPER TIMING COVER & CAM GIRDLE. COST IS OVER $2000. THIS SHOULD NOT BE DEFECTIVE WITH THIS MANY MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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