Volkswagen CC Complaints

983 consumer complaints on file.

#11254467September 10, 2019
ENGINE
CAR STUTTERED RIGHT BEFORE I PARKED IN A PARKING SPOT TURNED OFF CAR, WENT IN A STORE CAME BACK OUT AND CAR WOULD NOT START, JUST CRANKS BUT WONT TURN OVER. TIMING CHAIN TENSIONER FAILURE. LOSS OF 4 CYLINDER COMPRESSION. NEED COMPLETE ENGINE REPLACEMENT. A KNOWN PROBLEM WITH 2.0 TURBO ENGINE, DATING BACK TO 2008 I HAVE 86000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253720September 6, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE THE CONTACT WAS APPROACHING AN INTERSECTION TO MAKE A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE REAR PASSENGER DOOR OF HER VEHICLE AT A SPEED OF BETWEEN 55-70 MPH. THE CONTACT STATED THAT ONLY THE STEERING WHEEL AIR BAG DEPLOYED. NONE OF THE SIDE IMPACT AIR BAGS DEPLOYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE IMPACT OF THE CRASH CAUSED THE GEAR SHIFT, DASHBOARD, AND BATTERY COMPARTMENTS OF THE CONTACT'S VEHICLE TO CRUMBLE INWARD AND BREAK APART. AS A RESULT, THE CONTACT'S RIGHT LEG AND HIP WERE PINNED DOWN. THE CONTACT STRUCK THE WINDSHIELD AND SUFFERED A DISLOCATED KNEE CAP, PELVIS FRACTURES IN THREE PLACES, FOUR BROKEN RIBS, NINE STITCHES TO THE FOREHEAD, CUTS AND BRUISES ON BOTH ARMS, TWO SEIZURES, AND A BURN TO THE FACE DUE TO THE STEERING WHEEL AIR BAG. THE OTHER DRIVER SUFFERED HEAD INJURIES. THE CONTACT WAS HOSPITALIZED FOR FIVE DAYS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE CONTACT'S INSURANCE COMPANY TO THEIR LOCATION FOR INVESTIGATION. FINDLAY VOLKSWAGEN (983 AUTO SHOW DR, HENDERSON, NV 89014, (702) 558-6600) WAS INFORMED OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE VEHICLE WAS CURRENTLY IN THE PROCESS OF BEING APPRAISED TO DETERMINE IF IT WAS TOTALED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11252533August 31, 2019
AIR BAGS
DRIVING THE CAR (WHICH WAS PURCHASED 6 MONTHS AGO FROM OUR LOCAL HONDA DEALERSHIP) HONKED THE HORN ON THE CAR COMING HOME FROM PICKING UP THE KIDS FROM SCHOOL. DRIVING THROUGH LOCAL STREETS AND ALL OF A SUDDEN THE AIR BAG SIGN CAME ON. NOW WHEN I TURN CAR ON IT STATES AIRBAG DEFECT AND NONE OF THE CONTROLS WORK ON THE STEERING WHEEL. THE CAR IS MY WIFE'S CAR AND SHE DRIVE MY TWO LITTLE BOYS IN IT DAILY. THE AIRBAG DEFECT WARNING IS CONCERNING ESPECIALLY READING OTHER OWNER'S COMPLAINTS IN REGARDS TO THIS ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252052August 28, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT THE FUEL PUMP LEAKED AND SPLASHED FUEL AT ALL TIMES. THE CONTACT STATED THAT THE REAR PASSENGER SEAT WAS SOAKED WITH FUEL AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DREYER & REINBOLD VOLKSWAGEN (800-315-2288, LOCATED AT 1301 SOUTH US 31, STE 3, GREENWOOD, IN 46143) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS CRACKED IN MULTIPLE PLACES AND NEEDED TO BE REPLACED. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS UNSAFE TO DRIVE AND COULD CATCH FIRE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244853August 19, 2019
ENGINE
DRIVING A 2012 VW CC WITH 57,000 MILES. DRIVING ON HIGHWAY AT 70 MPH AND ATTEMPTED TO PASS A SLOW MOVING TRUCK. ACCELERATED QUICKLY AND MID PASS THE ENGINE LOST POWER AND IMMEDIATELY WENT INTO "LIMP MODE" WITH ECR LIGHT ACTIVATED ON THE DASH. PULLED OVER SAFELY AND TURNED OFF THE ENGINE. AFTER COLLECTING MYSELF, I STARTED ENGINE TO DRIVE OFF HIGHWAY. CAR WOULD NOT START. I SAT A FEW MOMENTS IN PANIC AND TRIED AGAIN. THE CAR STARTED AND I DROVE WITH ECR LIGHT ON TO NEXT EXIT. THE CAR WAS SLUGGISH WITH LITTLE ACCELERATION. PULLED TO GAS STATION AND TURNED OFF AGAIN. RESTARTED AND THE ENGINE RPMS RAN HIGHER IN IDLE SO I TURNED OFF THE CAR AGAIN. LET IT SIT AND RESTARTED AND DROVE TO AUTO ZONE WHERE THEY DID A CODE TESTER AND WAS TOLD P0229 UNDERBOOST TURBOCHARGER WAS ISSUE. AUTO ZONE EMPLOYEE SAID HE HAD SEEN IT MANY TIMES AND ITS A KNOWN ISSUE WITH 2.0 TURBO ENGINES IN VW AND AUDI. THE REPORT IS ATTACHED. AUTO ZONE RESET THE ECR LIGHT AND THE CAR WAS DRIVEN TO FINAL DESTINATION INTO ARIZONA WITH NO ADDITIONAL ISSUES YET. RESEARCHING I FOUND THE FOLLOWING LINK HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T23523_DS493841. THIS LINK EXPRESSES THE OPINIONS OF MANY DRIVERS OVER THE YEARS EXPERIENCING THIS ISSUE AND HOW UNSAFE AND DIFFICULT TO IS TO RESOLVE WITH MANY FOLKS EXPERIENCING THOUSANDS OF DOLLARS IN REPAIRS AND NEVER FINDING A REMEDY. I AM WORRIED AND SHOCKED THAT THE CAR ENGINE CAN BE TURNED OFF BY A COMPUTER WITH NO BYPASS FOR THE DRIVER. EXTREMELY DANGEROUS WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242356August 7, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS). THE CONTACT CALLED HERITAGE VOLKSWAGEN OF SOUTH ATLANTA AT 678-263-3711 (LOCATED AT 305 JONESBORO RD, UNION CITY, GA 30291) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234982July 26, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
DRIVING ON A RAINY DAY THE ABS BRAKES SKID SLIGHTLY AND AND THEN THE ABS LIGHT THE TRACTION CONTROL LIGHT THE PARKING BRAKE THE AIRBAG LIGHT IT ALSO SAYS (FAULT/ ABS STABALIZATION CONTROL (ESC) AND NEXT MESSAGE IS AIR BAG FAULT ALL TURN ON THEN TURN OFF A FEW DAYS LATER THEY ARE ALL SOLID AND STAYING ON MECHANIC SAYS IT'S A BAD SPEED SENSOR LET'S SEE IT'S NOT REPAIRED YET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235025July 26, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN CC. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF AND WAS ABLE TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PRESSURE SENSOR WAS FAULTY. THE SENSOR WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO FLOW VOLKSWAGEN (5601 ROANNE WAY, GREENSBORO, NC 21409) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FUSE WAS FAULTY. THE FUSE WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234060July 23, 2019
ELECTRICAL SYSTEM
REGARDING THE ONGOING INVESTIAGTION FOR FAILED REPLACEMENT OF THE CLOCK SPRING RECALL. (NHTSA ACTION NUMBER: EA18003). TWO WEEKS AGO, WHILE TURNING INTO A PARKING SPOT MY STEERING WHEEL MADE A DISCERNING CLICKING SOUND. AFTER RETURNING TO MY CAR I NOTICED AN AIRBAG ERROR AS WELL AS ALL CONTROLS ON THE STEERING WHEEL NOT FUNCTIONING INCLUDING THE HORN. SINCE THEN THESE PROBLEMS HAVE REMAINED. I HAVE CHECKING MY VIN TO SEE IF THE PREVIOUS OWNER HAD THE CLOCK SPRING REPLACED FOR THE RECALL BUT THERE ARE NONE. I PRESUME THAT THE REPLACEMENT CLOCK SPRING IS FAULTY JUST LIKE THE ONE THAT WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232364July 16, 2019
ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING IN RUSH HOUR TRAFFIC AT 43 TO 50 MPH, VEHICLE SUDDENLY LOSS ABILITY TO MOVE WHILE ENGINE WAS STILL RUNNING, (LIKE IT HAD BEEN SWITCHED TO NEUTRAL). THE ENGINE JUST REVVED AS THE CAR CAME TO A STOP ON THE HIGHWAY WITHOUT WARNING. THE PARK BRAKE LIGHT CAME ON AND THE DRIVE INDICATOR LIGHT STARTED FLASHING. THIS WAS A VERY UNSAFE CONDITION WHILE OTHER DRIVERS WERE BLOWING AND YELLING AT ME FOR BLOCKING TRAFFIC. AFTER SITTING FOR ABOUT 7 TO 10 MINUTES THE VEHICLE WAS RESTARTED AND DROVE NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232178July 16, 2019
ENGINE
THE TIMING CHAIN BROKE TWICE, ,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231083July 11, 2019
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE HORN WAS NOT WORKING BECAUSE THE CLOCKSPRING WAS MALFUNCTIONING. THE VEHICLE WAS TAKEN TO CHARLES MAUND VOLKSWAGEN (6900 BURNET RD, AUSTIN, TX 78757, (512) 458-1111) TO BE REPAIRED PER AN UNKNOWN RECALL PERTAINING TO THE CLOCKSPRING. AFTER THE REPAIR, THE FAILURE RECURRED WITHIN A FEW DAYS. WHEN THE CONTACT CALLED THE DEALER, THEY WANTED TO CHARGE $1,000 TO REPAIR THE VEHICLE AGAIN. THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED TO GO BACK TO THE DEALER TO HAVE THE CLOCKSPRING RESET. THE DEALER INFORMED THE CONTACT THAT THE CLOCKSPRINGS WERE DESIGNED FAULTY, BUT THEY AND THE MANUFACTURER DID NOT WANT TO PAY FOR A NEW PART. THE VEHICLE HAD NOT BEEN REPAIRED FOR APPROXIMATELY NINE MONTHS. THE CONTACT CALLED THE DEALER AGAIN LAST WEEK, BUT HAD NOT RECEIVED A CALL BACK. THE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231084July 11, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT THERE WAS A PROGRESSING INTERMITTENT ELECTRICAL AND FUEL SYSTEM FAILURE WITH THE VEHICLE. THE BATTERY WAS REPLACED MORE THAN FOUR TIMES. THE CONTACT STATED THAT THERE WAS REDUCED POWER TO THE POINT THAT THE VEHICLE COULD SHUT DOWN AT ANY MOMENT, CREATING THE RISK FOR A POTENTIAL CRASH. THE VEHICLE WAS DRIVEN TO CITY CHEVROLET OF SAN DIEGO (2111 MORENA BLVD, SAN DIEGO, CA 92110, (619) 597-1636). THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE, BUT INDICATED THAT IT MAY BE RELATED TO NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 4,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222948June 27, 2019
ENGINE, SUSPENSION
VW IS AWARE THAT THERE ARE ISSUES WITH MANY OF THEIR CARS FOR VW/AUDI/PORSCHE WHERE THE TIMING CHAIN GIVES PREMATURELY AND NO RECALL HAS BEEN DONE ON THESE VEHICLES. THERE IS A CIVIL LAWSUIT THAT HAS BEEN SETTLED BUT THE PAYOUTS HAVE NOT BEEN DISSEMINATED SINCE IT WAS SETTLED IN 2018. THIS IS A MAJOR CONCERN DUE TO THERE BEING A VAST NUMBER OF MAKES AND MODELS WITH THIS MANUFACTURER YET THEY HAVE YET TO TAKE FULL RESPONSIBILITY FOR THE DEFECTS IN THEIR CALLS. I HAVE A 2009 VW CC THAT I HAVE YET TO RECEIVE ANY REIMBURSEMENT ON COSTS TO REPAIR THIS ISSUE. WHEN I WROTE INTO VW TO ADVISE THEM OF MY PROBLEM AND TO ONLY ASK THAT I BE REIMBURSED FOR THE COSTS OF REPAIR, THEY RESPONDED WITH "SORRY, YOUR WARRANTY HAS EXPIRED." MY CAR WAS IN MOTION MANY TIMES WHILE I WAS ON LONG DISTANCE TRAVEL OR IN THE CITY AND IT STALLED ON ME TWO TIMES WHILE IN MOTION. BOTH TIMES I HAD TO HAVE MY CAR TOWED IN BEFORE I FOUND OUT THE EXACT ISSUE WITH IT. THE LAST TIME I WAS GOING OVER A BRIDGE AND MY CAR WOULD NOT ACCELERATE WHILE IN TRAFFIC GOING AT LEAST 50 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222607June 25, 2019
EXTERIOR LIGHTING
LOW BEAM LIGHTS STOP WORKING. TURN LIGHTS OFF AND THEN BACK ON, LIGHTS WOULD WORK FOR 3 MINUTES. MUST REPEAT TO KEEP LIGHTS ON. THIS IS BOTH IN MOTION AND STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220613June 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT WHEN THE GEARS WERE SHIFTED, AN ABNORMAL GRINDING SOUND WAS HEARD. THE CONTACT ALSO STATED THAT THE VEHICLE IDLED BEFORE ACCELERATING AND THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A MEGATRONIC MODULE NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO BRING THE VEHICLE TO A DEALER TO BE REPAIRED AT HER EXPENSE SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218458June 7, 2019
ELECTRICAL SYSTEM
VARIOUS ALERTS FOR DIFFERENT LIGHTS, LEFT FRONT SIDE LIGHT, RIGHT REAR SIDE LIGHT, GAS CAP, DRIVERS WINDOW WON'T ROLL ALL THE WAY UP, CLOCK RESETS BY ITSELF TO WRONG TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218347June 6, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING 70 MPH, THE VEHICLE DOWNSHIFTED INTO NEUTRAL ON ITS OWN AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BOZZANI VOLKSWAGEN (LOCATED AT 528 S CITRUS AVE, COVINA, CA 91723, (626) 921-5160) WHERE IT WAS DIAGNOSED THAT THE MECHATRONIC UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 140,798.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218147June 5, 2019
AIR BAGS, STEERING
THE CAR HAD AN AIR BAG RECALL FIXED AND A FEW WEEKS LATER THE AIR BAG LIGHT CAME ON AND THE HORN WON'T WORK. NOW THE DEALERSHIP WANTS THE CUSTOMER TO PAY FOR REPAIRS STATING THAT IT IS THE CLOCK SPRING THAT IS BROKEN. THIS PROBLEM IS A DIRECT RESULT OF THE AIR BAG REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210746May 29, 2019
UNKNOWN OR OTHER
KNOCK SENSOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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