Volkswagen CC Complaints

983 consumer complaints on file.

#10913735October 4, 2016
ENGINE
TWO DAYS AFTER RETURNING FROM A TRIP WITH NO ISSUES. I WENT TO START MY CAR AND IT WOULD CRANK BUT NOT FIRE. I HAD IT TOWED TO A VW DEALER WHO WAS SUPPOSED TO DO A MULTIPOINT DIAGNOSTIC. I WAS CALLED AND TOLD THE ENGINE LOST COMPRESSION AND THE TIMING CHAIN STRETCHED CAUSING DAMAGE TO THE CYLINDER HEAD. THE ESTIMATE WAS OVER $7000. I CALLED AN INDEPENDENT MECHANIC WHO WAS SURPRISED TO HEAR OF THE TIMING CHAIN FAILURE WITH THAT LOW OF MILEAGE, 73,000. HE CALLED BACK A FEW MIN LATER AND TOLD ME OF A TSB ON THE TIMING CHAIN TENSIONER AND ALSO THAT THERE WERE LAWSUITS FOR THIS EXACT THING. UPON DOING RESEARCH I FOUND MULTIPLE LAWSUITS, A SETTLEMENT IN 2014 IN WHICH THEY PAID ALL REPAIR COSTS AND REIMBURSEMENTS. THE LAWSUIT INDICATED THAT VW HAS KNOWN ABOUT A DEFECTIVE TIMING CHAIN TENSIONER FOR YEARS AND HAVE NOT PUT OUT A RECALL, NOR EVEN LET THEIR CUSTOMERS KNOW OF THIS POTENTIAL. THEY DO HAVE A REPLACEMENT TENSIONER AVAILABLE WHICH DOES INDICATE THEY ARE AWARE OF THE PROBLEM. I ASKED THE DEALER TECH HOW HE DIAGNOSED THE PROBLEM AND SAID HE LISTENED WHEN HE WENT TO START AND PUT A SCOPE IN THE OIL DIP. WITH THAT SMALL AMOUNT OF TIME, HE CAME UP WITH A STRETCHED TIMING CHAIN AND DAMAGED HEAD CYLINDER, AND A MAJOR REPAIR COST. I SPOKE WITH THE SERVICE MANAGER AND ASKED ABOUT THE DEFECTIVE TENSIONER AND HE DENIED ANY KNOWLEDGE, WHICH I FIND HIGHLY UNLIKELY, DUE TO THE LENGTH OF TIME THIS HAS BEEN GOING ON. I HAVE A CALL INTO VW CUSTOMER CARE ASKING FOR THEM TO FIX IT AT NO COST DUE THE DEFECTIVE PART. THIS IS A VERY LARGE ISSUE THAT CAN RESULT IN NOT ONLY A HIGH COST, MAJOR DAMAGE TO THE ENGINE, BUT COULD ALSO RESULT IN ENGINE POWER, STEERING AND BRAKE CAPACITY WHICH IS A CATASTROPHIC SAFETY ISSUE. THIS IS AN ISSUE THAT NEEDS TO BE COMMUNICATED, AND SHOULD BE FIXED BY VW PRIOR TO ANY RESULTING DAMAGE, AND MORE IMPORTANTLY ANY INJURY OR LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913782October 4, 2016
ENGINE
2012 VW CC WITH 72K. ALWAYS MAINTAINED AT THE DEALERSHIP AND OIL CHANGE WAS DONE EVERY 5-6K ONLY AT VW DEALER. ISSUE STARED T TRAFFIC LIGHTS, CAR STOPPED AND WHEN STARTED IT WAS RUNNING VERY ROUGH. SOUNDED LIKE RUNNING ON 2-3 CYLINDERS. TOOK THE CAR TO THE DEANSHIP, FOUND 8 CODES, MOSTLY MISFIRES ON ALL 4 CYLINDER AND ALSO ISSUE WITH CAMSHAFT TIMING. DEALER TOLD THAT THEY NEED TO TAKE THE ENGINE APART TO DIAGNOSE THE ISSUE, COST $1200 JUST FOR DIAGNOSES. I CALLED VW AMERICA THEY SUGGESTED TO TAKE THE ENGINE APART AND BASED ON THE PROBLEM THEY WILL CONDITIONER IF THEY WILL AGREE TO HELP. DEALER PROCEED WITH DIAGNOSTICS AND FOUND THE ISSUE. BROKEN BRACKET SCREEN OF PART NUMBER 06H-103-144-J BRACKET. THE MISSING SCREEN WAS NOT FOUND AT ALL AND THIS PART FAILURE CAUSED MORE DAMAGE SO I ALSO NEEDED REPLACEMENT OF THE CAMSHAFT PART #06-H109021K, VALVE AND MANY OTHER PARTS. PLEASE SEE ATTACHED PICTURES OF THE DAMAGED PARTS (INTERNAL ENGINE PARTS) AND INVOICE OF WHAT WAS REPLACED. I DID SOME RESEARCH AND FOUND THAT AUDI WITH SAME ENGINES USED EXACTLY THE SAME PART NUMBER THAT FAILED IN MY VEHICLE AND THEY HAD ISSUED RECALL CAMPAIGN 15D6. VW NOT WILLING TO HELP OR COVER THE COST WITH EXPLANATION THAT VEHICLE IS OUT OF WARRANTY EVEN AUDI USES SAME ENGINE AND THEY ARE SAME COMPANY. I DO HAVE THE OLD PARTS WITH ME AND I SEE THAT THE PART WHICH WAS ORIGINALLY INSTALLED IN MY VEHICLE IS 06H-103-166-G AND THE REPLACEMENT PART BASED ON THE INVOICE IS 06H-103-144-J, THE ONE THAT IS PART OF THE AUDI RECALL. I WAS LUCKY THAT THE ISSUE HAPPENED AT THE TRAFFIC LIGHTS. I WORKED WITH REGIONAL CASE MANAGER AND HER SUPERVISOR BUT THEY WERE NOT WILLING TO DO ANYTHING EVEN WHEN I MENTIONED THE AUDI RECALL. MY CASE NUMBER WITH VW AMERICA IS 160174354. TOTAL COST FOR THIS REPAIR AND RENTALS HAS COST ME $3100
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910719September 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910735September 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910584September 29, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910253September 28, 2016
AIR BAGS
IT'S BEEN MORE THEN 8 MONTHS SINCE THE FIRST RECALL WAS REPORTED ON MY 2013 VW CC AIRBAG. I'M DRIVING ABOUT 280 MILES PER WEEK WITH A VEHICLE THAT IS DEEMED UNSAFE TO DRIVE. I EVEN WENT TO MY LOCAL SUNSET VW DEALERSHIP TO TRADE IN MY VEHICLE FOR A USED LEXUS. I RECEIVED A VERY LOW OFFER FOR MY VEHICLE AND WAS TOLD THE DEALERSHIP WILL NOT SELL A VEHICLE WITH A RECALL ON IT WOULD GO DIRECTLY TO AUCTION. THAT'S THE REASON FOR THE LOW OFFER. THE VW MANUFACTURER SHOULD AT LEAST TAKE SOME OF THE BURDEN OF THE DECREASED VALUES OF THE VW VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910267September 28, 2016
POWER TRAIN
ON THE HIGHWAY I WAS CHANGING LANES TO GET OFF TO AN EXIT AND MY CAR LOSS POWER. IT WAS THE SCARIEST THING EVER AS I HAD NO CONTROL OVER THE CAR ANYMORE OTHER THAN STEERING. FORTUNATELY THERE WASN'T THAT HEAVY OF TRAFFIC SO I PULLED OVER AND TURNED THE CAR OFF THEN ON AND THE FLASHING D THAT WAS ON MY SCREEN HAD STEADIED AND I WAS ABLE TO DRIVE HOME. ONLY TO HAVE THE SAME THING HAPPEN AGAIN THE VERY NEXT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909964September 27, 2016
POWER TRAIN
DSG TRANSMISSION PROBLEMS, I HAD THE CAR FOR ABOUT 1 YEAR AND A HALF AND SUDDENLY AFTER A LONG DAY OF DRIVING THE CAR WHEN I WOULD GET HOME TO PARK THE CAR AND REVERSE IT INTO THE SPOT AND IT DIDN'T ENGAGE INSTEAD I JUST HEARD A THUMP AND THEN THE CHECK ENGINE LIGHT TURNED ON AND I HAD THE P,R,N,D,S FLASHING SO EVERYTIME I WOULD TRY TO ENGAGE DRIVE OR REVERSE IT FELT LIKE IT WAS I'M NEUTRAL, I TOOK THE CAR TO GET LOOKED AT BY A VW,PORSHE, MERCEDES SPECIALIST AND HE SAID IT WAS THE MECHATRONIC UNIT SO I GOT THAT CHANGED, IT SEEMED LIKE THAT HAD FIXED THE PROBLEM THEN IT STARTED TO DO THE SAME THING, EVERYTIME AFTER A LONG DRIVE WHEN I GO TO REVERSE IT DOESN'T ENGAGE AND DOES THE SAME THING MAKES EVERY GEAR FEEL LIKE IT'S IN NEUTRAL SO I HAVE TO TURN THE CAR OFF THEN ON AND IT WORKS AND ENGAGES REVERSE WITH NO PROBLEM, GOT ENGINE CODE P2711 WHICH SAID UNEXPECTED / IMPLAUSIBLE MECHANICAL GEAR DISENGAGEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909503September 25, 2016
AIR BAGS
TAKATA RECALL - STILL NO REMEDY FOR EFFECTED VEHICLE. NEED THIS FIXED!!!! NO CURRENT PROBLEM, BUT AIRBAG SHOULD ALWAYS BE AT READY TO PERFORM AT OPTIMAL EFFICIENCY!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909543September 25, 2016
AIR BAGS
TAKATA RECALL RECALL NOTICE RISK OF DEATH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909441September 24, 2016
AIR BAGS
HAVE BEEN NOTIFIED OF RECALL FOR OVER 6 MONTHS WITH NO RESOLUTION AND NO FURTHER CONTACT FROM VOLKSWAGEN GROUP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908855September 23, 2016
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908664September 22, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908707September 22, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2012 VOLKSWAGEN CC. WHILE MAKING A LEFT TURN AT A GREEN LIGHT, ANOTHER VEHICLE RAN A RED LIGHT AND CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT WAS NOT NOTIFIED OF NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 15V483000 (AIR BAGS). THE DRIVER SUSTAINED WHIPLASH, NECK LIGAMENT PAINS, AND SHOULDER AND WRIST PAINS ON THE LEFT SIDE. ONE PASSENGER SUSTAINED WHIPLASH, AND NECK AND BACK PAINS. ANOTHER PASSENGER SUSTAINED WHIPLASH AND ABDOMEN PAINS. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY CLAIMED THE VEHICLE AS A TOTAL LOSS AND IT WAS TOWED TO A REPAIR CENTER. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 65,789.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10908578September 21, 2016
AIR BAGS
TAKATA RECALL HAS BEEN ONGOING FOR OVER 8 MONTHS. THIS MATTER IS SERIOUS AND NEEDS TO BE RECTIFIED IN A MORE TIMELY MANNER BEFORE 1 YEAR SINCE ORIGINAL ANNOUNCEMENT. I AM NOT WAITING FOR GRAVE BODILY INJURY TO OCCUR BEFORE SUBMITTING A COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908598September 21, 2016
AIR BAGS
TAKATA RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908221September 20, 2016
AIR BAGS
TAKATA AIR BAG RECALL. I LIVE IN FLORIDA AND IT HAS BEEN REPORTED THAT STATES WITH HIGH HUMIDLY AND HOTTER TEMPERATURES CAN CAUSE THE AIR BAGS TO IMPLODE. BASED ON THE AFOREMENTIONED AS WELL AS THE ACTUAL RECALL I WOULD LIKE TO KNOW WHEN THIS WILL BE RECTIFIED. MANY OF MY FRIENDS HAVE HAD THEIR VEHICLES RECALL FOR AIRBAGS REPAIRED OR AT LEAST PROVIDED A RENTAL CAR UNTIL A FIX IS AVAILABLE. VW HAS OFFERED ME NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908287September 20, 2016
AIR BAGS, STEERING
TAKATA RECALL. I LEFT MY CAR AT VW OPEN ROAD IN MANHATTAN 09/19/2016 AROUND 11:20AM FOR A RECALL FIX, THEY SAID IT WILL BE AVAILABLE 4PM , THEY CALLED ME 5:42PM TELLING ME THERE IS A PROBLEM, YOU HAVE A LOT OF THING THAT NEED TO BE FIXED LIKE ENGINE , FRONT TIRES.. AND THE LIST IS LONG.. THEY ASKED ME TO PAY $199 FEES IN ORDER TO JUST CHECK EVERYTHING AND THEN LET ME KNOW HOW MUCH I HAVE TO PAY.., INSTEAD OF THEM FIX THE 2 RECALLS I HAVE IN THAT CAR AND APOLOGIZE TO ME, THEY TRYING TO THROW THE BALL BACK TO SO IT SOUND LIKE MY PROBLEM AND I HAVE TO PAY, IT'S NOT THEIRS !!! THEY ASKED ME TO GET A NEW CAR AND OF COURSE I HAVE TO PAY FOR THE NEW CAR THEY SAID, I DIDN'T EVEN FINISH PAYING FOR MY AFFECTED ONE YET... I'M REALLY DISAPPOINTED, ANGRY, ESPECIALLY THAT I NEED THIS CAR FOR MY WORK ... I STILL LEFT THE CAR THERE IN ORDER FOR THEM CHECK WHAT NEEDS TO BE FIXED AND OF COURSE THEY SAID I HAVE TO PAY FOR IT... WHAT CUSTOMER SERVICE IS THIS ????!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907543September 19, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907591September 19, 2016
AIR BAGS
TAKATA RECALL. VOLKSWAGEN HAS NO INFORMATION ON WHEN THIS RECALL WILL BE FIXED. I WAS NOTIFIED IN APRIL 2016 THAT THE AIRBAG IN MY CAR WAS ONE OF THE ONES THAT NEEDED TO BE REPLACED AND WAS POTENTIALLY A LIFE THREATENING SITUATION. I HAVE BEEN VERY PATIENT IN WAITING FOR THIS RECALL TO BE ADDRESSED AND IT HAS NOT. IN SPEAKING WITH A VOLKSWAGEN REPRESENTATIVE THIS MORNING AT THEIR HEADQUARTERS I WAS ADVISED THAT THEY HAVE NO IDEA WHEN THIS WILL BE DONE. I FIND THAT A LITTLE CONCERNING. I LEASED THIS VEHICLE IN GOOD FAITH AND HAVE NOT BEEN GIVEN ANY INFORMATION AS TO WHEN THIS WILL BE TAKEN CARE OF OR ANY ALTERNATIVES I HAVE SINCE THIS IS A LEASE AND IT IS NOT SOMETHING I CAN JUST GO TRADE-IN FOR ANOTHER VEHICLE. I WOULD REALLY LIKE TO KNOW THAT VOLKSWAGEN IS DOING EVERYTHING THEY CAN TO TAKE CARE OF THEIR CUSTOMERS. I AM GETTING THE IMPRESSION THAT THIS IS NOT THE CASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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