Volkswagen CC Complaints

983 consumer complaints on file.

#11500563January 7, 2023
STRUCTURE:BODY, POWER TRAIN
When I put my car in drive (to move forward) from a cold start, the vehicle hesitates, does not respond to the accelerator pedal, and does not move. During this time, the transmission does not engage, and the vehicle shakes and produces a loud clunking sound from underneath. After that faulty start, the vehicle operates normally, until the next cold start (vehicle is at rest for 30 or more minutes). Here is an example that shows the danger of this situation. When I back out onto my street, and I put the car in drive, a driver behind me expects me to move. That driver is not expecting a stationary car (stalled, in park, or anything else like the situation I am describing). That creates a safety issue because the driver behind me may not slow down. That driver could then collide with my stationary vehiclle. That could result in injuries or loss of life, to me, or to the driver or passengers in the car that hit me. I spoke to a VW dealer about this, Cherry Hill Volkswagen. They looked up information, and then replied to me "that's normal for that vehicle". The problem is this. That's not normal for any vehicle. That's a bad answer. I have been driving for 50 years, and I have never had any vehicle that performed this way, and I don't know anyone who has. That means it's not normal. If the dealer said "many drivers who own the same vehicle as you do have reported the same problem", that makes it a frequently occurring problem. It does NOT make it normal. Because the dealer did not acknowledge a problem, there has been no effort to correct it. - If every driver who purchased a 2016 VW CC encountered this problem, then every one of those vehicles should have been recalled so that Volkswagen could repair the problem. - If some of the vehicles that were purchased had the problem and others did not, that proves that it is a correctable problem. If NHTSA is aware of this problem and has not directed Volkswagen to correct it, then you are not doing your job.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496005December 5, 2022
ENGINE, VISIBILITY/WIPER, EXTERIOR LIGHTING
unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494787November 24, 2022
ENGINE
I'm part of a class action lawsuit where I was denied after sending all of the pertinent information the attorney's requested. I have all documentation of the correspondence which was requested with contact information to the Volkswagen company and other recipients. The class action is "Engine Water Pump Settlement". The water pump was faulty in this vehicle and many others of this model. It was deemed a safety concern by the federal government of the United States. This has been in progress since 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491637October 31, 2022
ENGINE
Error code P2015 was generated which is the air intake manifold. Volkswagen mechanic said we shouldn't drive very much due to it could get worse. Replacement would cost $1812.50, local shop charged $893.00. Volkswagen has since issued a extended warranty which my vehicle falls under but I'm getting push back on being reimbursed. What are my options?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488206October 6, 2022
AIR BAGS
Clock spring broke, now NO airbag and nothing on the steering panel works including the horn and airbag. First I was told by the dealship that it was a California car so they would fix it, today I was told they would not. So we are driving a car with NO airbag. They want $700 to replace this part with a long waiting period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481759August 29, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The clock spring on this vehicle is defective. Airbag light is on, all steering wheel buttons/controls no longer work and the horn no longer works. Online research shows this to be a known issue for this model year and beyond. Additionally, there was a recall for this exact problem for the previous model year. Further research found the following NHTSA document https://static.nhtsa.gov/odi/tsbs/2018/MC-10149942-9999.pdf as a limited warranty extension that includes this model year. However, dealer service and Volkswagen customer service have no knowledge of this limited warranty update and or that this vehicle VIN is not included. This has now made this vehicle UNSAFE to drive without working air bags.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475774July 25, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2011 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed with clockspring failure. The dealer informed the contact that the clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475324July 22, 2022
AIR BAGS, ELECTRICAL SYSTEM:HORN
The contact owns a 2013 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to an independent mechanic who informed the contact that no fault codes were retrieved. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,652.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472467July 6, 2022
AIR BAGS
The clock spring in the steering wheel broke causing the airbag light to come on, the audio controls on the steering wheel to stop working and a noise coming out of the wheel when I turn it. The failure has been confirmed by a mechanic. There were no symptoms of the issue prior to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470332June 21, 2022
AIR BAGS
Airbag non deployment after 2 service recalls. I don’t feel safe driving my children around in a car that is not equipped for safety. Fuel pump control module is not working probably even after service recall. Engine malfunctioning.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11462892April 30, 2022
AIR BAGS, ELECTRICAL SYSTEM, STEERING
The airbag light went off in the instrument cluster. I hear what sounds like a disconnected cable rubbing against the steering wheel whenever I try to make a turn. All buttons in the steering wheel are non functional after the incident. Really concerned if the airbag won’t deploy and cause fatal or deadly injuries in case of crash. I don’t feel safe driving it in this condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461680April 21, 2022
STEERING
The contact owns a 2014 Volkswagen CC. The contact stated while driving at an undisclosed speed, the steering became inoperable. The vehicle was taken to the local dealer where it was diagnosed that the rack and pinon needed to be replaced. The vehicle was repaired but there was an abnormal rattling noise detected. The contact stated that while driving, the vehicle shifted hard. The steering wheel was loose. The air bag warning light was illuminated. The vehicle was taken to the same dealer where it was diagnosed that the motor mount bolt had detached from the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but no further assistance was provided. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457678March 21, 2022
AIR BAGS, STEERING, UNKNOWN OR OTHER
Clock spring went out so airbag and horn do not work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452754February 18, 2022
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
The contact owns a 2014 Volkswagen CC. The contact stated that recently the trunk lid started failing to open as needed. The contact stated there was no warning light illuminated. The contact stated that there was a clicking sound coming from the trunk release switch located on the driver’s side. The vehicle was not taken to be diagnosed or repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445694December 31, 2021
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Rearview Video Systems does not work. More commonly known as backup cameras, this technology helps the driver see behind the vehicle to avoid backing over people when moving in reverse. from long running forums it seem to be a long running problem. Customer take there cars in only to find the dealers can't fix them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445695December 31, 2021
STRUCTURE:BODY
Interior head liner cloth fell down and separated from the roof causing visibility problems. first car I ever had that did this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445458December 29, 2021
AIR BAGS
My airbag light is on once again and I have only had the recall replaced once never had the second so some shop has scammed that they replaced it. I need it fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443766December 14, 2021
AIR BAGS
The contact owns a 2010 Volkswagen CC. The contact stated while driving approximately 40 MPH, the air bag warning light illuminated, and all the buttons on the steering wheel became inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer. The failure mileage was approximately 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439051November 2, 2021
AIR BAGS, ELECTRICAL SYSTEM
My 2016 VW CC (VIN: [XXX]) has a clock spring failure. I brought my car in to Riverhead Bay Motors on 2/12/2019, with the hope of diagnosing and fixing the part. They had to order the part, so only diagnosis was done. Diagnosis confirmed that the clock spring (in VW’s own words from the bill): “Upon further diag found clock spring defective”). I was told in conversations prior to bringing the car in, with corporate, if they identified a torn clock spring as the cause, a case manager would look into and consider if my car perhaps had a faulty part and the fix could be covered by Volkswagen. After many days spent waiting for the opportunity to speak to a supervisor, I finally was able to on 2/15/2019. Volkswagen is refusing to acknowledge that my clock spring issue is the same as what prompted: both a recall, and an extended warranty, and is peer to of an active investigation—escalated to an engineering analysis--by the NHTSA (EA18-003). They are insisting I pay out of my own pocket to replace their defective product. Since the supervisor was unwilling to give any info on who made the part and whether the relation was causal, I spent some time this weekend using the NHTSA as a transparent resource. What I have found is that the faulty part in my car is the same one that was involved in a previous recall, and the same one involved in a voluntary extended warranty—although my VIN is not part of either action. Much of my own research has involved the review of the many piecemeal responses to NHTSA Inquiry EA18-003. The component which failed is Part number: 5K0-953-569 AS. The part is supplied by Valeo (otherwise referred to as Valeo Robust), and appearing to be in the class CW50/2012---for the VW CC model years 2012-2016 (see below, Table one: Clock spring part identifier). According to confirmation with Michelle Stokes at Riverhead Bay Motors on 2/18/2019—part 5K0-953-569 AS is THE ONLY clock spring that is available to my car INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439071November 2, 2021
SUSPENSION, STRUCTURE:BODY
Vehicle has factory installed splash guards, the car bottoms out when hitting the slightest bump. Nina at VW corporate has been totally useless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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