Volkswagen Atlas Cross Sport Complaints

360 consumer complaints on file.

#11624105November 7, 2024
ENGINE, ELECTRICAL SYSTEM
I am writing to inquire about the carbon canister in my 2021 Volkswagen Atlas Cross Sport which was purchased from Schumacher VW 3720 Northlake Blv, Lake Park FL 33403. I understand that Volkswagen has a known issue with the carbon canisters in certain models, and I am seeking clarification on whether my vehicle qualifies for this coverage. My vehicle has experienced recurring issues, including stalling in traffic and when coming to a stop, which raises significant safety concerns. These stalling events pose potential hazards not only for myself but also for other motorists, particularly in high-traffic conditions. I believe these issues may be related to the carbon canister or another component of the emissions system. It is worth mentioning that other recalls have supposedly been corrected on my vehicle by Schumacher VW, yet these stalling issues persist. Given these circumstances, I am requesting information on the warranty status and any available options for addressing these concerns. Please provide details regarding the warranty coverage, eligibility criteria, and any steps I need to take to initiate this process. Your attention to this matter and assistance in ensuring the safety and reliability of my vehicle would be greatly appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624076November 7, 2024
AIR BAGS
I have not been able to use my front seat for over 6 months now due to a recall that has no remedy. I am a family of 5 that is not able to take the complete family ina car ride due to airbag recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623744November 6, 2024
AIR BAGS
My car was purchased on Sept 5th, only to be told there was a recall and could not legally be released to me. Its been months and still no answers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623462November 4, 2024
AIR BAGS
The contact owns a 2021 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000(Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623293November 2, 2024
UNKNOWN OR OTHER
Front window glass is of defective quality. My car has 3600 miles on it and my window has cracked for the second time. Both times a small pebble hit and the glass immediately spread 8” from passenger towards the middle. Overnight the crack spreads almost a foot. I’ve had 7 cars in my 20+ years of driving and have never experienced a window this fragile.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621799October 24, 2024
AIR BAGS
The recall has been an ongoing issue; since I am from a smaller valley, Imperial Valley, my dealership has not been able to provide the parts for the repair, this is a major recall seeing as the passenger seat airbag may not deploy. I see no urgency to repair and no customer care. I personally have had to call the dealership asking for updates multiple times and no one is able to assist with the repair due to not having parts. I use my vehicle to rent on the TURO app and this has held up part of my income due to not being able to list the vehicle due to the safety concern. A prompt response or repair would greatly be appreciated from the dealer if they truly car about the safety of their customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620983October 21, 2024
POWER TRAIN, PARKING BRAKE
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that after pressing the engine Start/Stop button to start the vehicle in the driveway, she exited the vehicle and sat in the front passenger's seat. After 4-5 minutes, the vehicle inadvertently rolled backward while the transmission was in park (P). No warning light was illuminated. The vehicle rolled over her daughter's left knee before stopping at the end of the driveway. Additionally, the "Error: Drive System. Please Service Vehicle" message was previously displayed while driving, and the parking brake was inoperable. The police arrived on the scene and filed a report. The contact's daughter received medical treatment at the hospital for knee pain and tire scratches on her right knee and feet. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 21,350.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11620039October 16, 2024
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
When pushing the gas car will not accelerate then they’ll be like a big “clunk” like it’s not into gear and then the car will slow slowly accelerate then it’ll shoot off. Also my screen goes crazy like something electrical is happening .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618737October 8, 2024
ENGINE
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the crankcase ventilation valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,346.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618433October 7, 2024
POWER TRAIN, UNKNOWN OR OTHER
To the best of my knowledge, the transmission failed to function appropriately causing danger. After pulling onto a major highway, the car stopped in front of oncoming traffic and the rpm’s shot up. After letting off the gas and pressing again, the car then shifted and was able to drive. This happened after several instances of delayed shifting noted but this is the first time it has stalled out while driving. Stalling on a major highway puts me and others at risk of crashing if I am unable to move my vehicle suddenly. No warning lamps were present then or now. According to my owners manual, I am to alert the NHTSA and Volkswagen. My next step is to reach out to Volkswagen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617392October 1, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616176September 24, 2024
AIR BAGS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that the TPMS warning light illuminated and turned on and off. The contact inflated the tires. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614892September 16, 2024
AIR BAGS
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614839September 16, 2024
ENGINE, FUEL/PROPULSION SYSTEM
This vehicle is burning excessive engine oil. My vehicle required two quarts of oil before my oil change. This occurred at the 20,000-mile interval and again at 30,000 miles. This vehicle also had two coolant repairs before 30,000 miles. The car has not been in any accidents. The vehicle had no oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614287September 12, 2024
AIR BAGS
There is a recall on my airbags in my vehicle. Volkswagen dealership states they do not have the remedy to this issue currently and do not know when it will be available. They also would not offer a rental car for the safety risk. This is putting my life and any other passengers at a high safety risk!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613290September 8, 2024
ENGINE
-Engine and yes. -Safety put at risk due to car not on when the street light turn green and I'm not aware that the car had turned off. -No -Message appeared on the dashboard stating Engine will shut off automatically to conserve battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612596September 4, 2024
AIR BAGS
Passenger airbag system error light has been on for at least 14 months and avoided repair in June of 2023 at Orem, UT dealership. Air bag may not deploy in the event of accident. My pregnant wife is primary passenger. It’s a known issue that has a recall but no fix. The recall numbers are 24V464 (nhtsa) and 69PZ (Volkswagen). This recall was issued June 2024. Dealership instructed me to wait for fix and not allow anyone to sit in passenger seat. This instruction is impractical.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612408September 3, 2024
AIR BAGS
We have been told by our dealership and manufacturer that there is no timeline on when this part is going to be available to be fixed. We have to operate our business in compliance with the NHTSA, and not having a timeline or any compensation for this recall is a big hindrance to our business.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612275September 3, 2024
VISIBILITY/WIPER
Automatic wipers with rain sensors are not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610983August 26, 2024
AIR BAGS
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Atlas Cross Sport