Volkswagen Atlas Cross Sport Complaints

360 consumer complaints on file.

#11543181September 7, 2023
UNKNOWN OR OTHER
While driving on the freeway, the panoramic sunroof exploded. This time, the vehicle has not been repaired and is available for inspection. The explosion could have been caused by the excessive heat. The sunroof cover was closed at the time, but if it was open, the glass from the sunroof exploding could have injured my daughter who was sitting in the back seat. The glass could have flown and injured other drivers as well. The vehicle has not been expected, but when this issue was researched online, it appears that it has happened on other Volkswagen vehicles, and the dealership service center acknowledged that this has happened to others before. The vehicle is scheduled to be repaired at the Volkswagen dealership. No warning lights or prior messages appeared prior to the sunroof exploding.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541367August 29, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
THREE TIME WHILE IN REVERSE THE CAR SUDDENLY STOPS AND MAKES LOUD NOISE. I AM VERY CONCERNED BECAUSE THIS CAR WAS RECENTLY PURCHASED AND I AM AFRAID TO DRIVE ON THE HIGHWAY. I AM CONTACTING THE DEALERSHIP TODAY ABOUT THIS ISSUE TODAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538987August 16, 2023
UNKNOWN OR OTHER, ENGINE
The water pump on this vehicle required replacing, and the coolant light comes on for possible overheating. This vehicle has under 18,000 miles with this issue. The car has not been in any accidents. This is the second incident with the coolant system, but the first time its being reported to the dealer. This car purchased was brand new vehicle with 10 miles. The automatic start and stop system shuts off and on by itself and the warning light came on while driving the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538401August 14, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that while driving at an undisclosed speed, the brake warning light illuminated, and the vehicle unintendedly came to a stop. The contact stated that the failure had occurred twice. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,819.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538309August 14, 2023
AIR BAGS, VISIBILITY
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that while self-inspecting the vehicle, she noticed an excessive amount of water inside the vehicle. The contact stated that the water was coming from the HVAC system. Additionally, the contact stated that the display screen failed to operate as designed. The contact related the failure to NHTSA Campaign Number: 21V892000 (Visibility, Air Bags). The vehicle was taken to the dealer, who informed the contact that HVAC drain tube might be clogged. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535512July 31, 2023
SERVICE BRAKES
Car make noises while breaking at times, does not break at all if you dont push the pedal really hard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535318July 30, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving down the road with my 9year old and pregnant wife at 30MPH vehicle came to a complete stop and started flashing a picture of car with red all around, message went away immediately and car continued as if nothing had happened. we were NEARLY rear ended. Very hard stop This is my wife’s daily driver. She is 3 months pregnant and we dont feel comfortable driving this vehicle. I reached out to the dealership we bought it from and no answer. I will continue to call, manufacturer need to stand by there vehicles and get this issue resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530564July 6, 2023
ENGINE, UNKNOWN OR OTHER
Start/stop error occurred on dashboard and a day later the check engine came on. I took it in to get diagnosed & was told the software was recalled and needed updated. A few days later the start/stop error came back on, engine light came on, car was jerking and my engine would shut off as I am driving and would tell me to start my engine manually. I was then told the evap purge valve and evap canister needed replaced. These 2 items were the first 2 line items on the diagnosis they first ran & did not check.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527697June 19, 2023
VISIBILITY/WIPER
Second replacement for windshield in less than 12-months for small impact that spreads immediately to a large irreparable crack in the windshield. The windshield was replaced with a factory new replacement. It appears to the repair shop that there are issues with the integrity of the glass. This should not occur from such low impact, regardless of the foreign object (small rock).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527350June 16, 2023
SERVICE BRAKES
I own my car for a 18 months and my brakes make a grinding noise. I have taken in for service and they tell me that's its normal. How can it be normal I have own several new autos and never had I had this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526678June 12, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM
While driving 70mph down the highway, warning lights on the dash flashed but I’m not sure which ones, windows automatically rolled down and the emergency brake tried to engage. This could have absolutely caused an accident if traffic weren’t light. This same morning when getting ready to leave the exact same thing happened, prior to the highway incident. After googling this issue I see it has been reported prior yet nothing has been done to ensure safety of VW Atlas drivers. Thankfully the car is under warranty but if it were not how fair would it be for expenses to come out of my pocket because VW has not been forced to confront this reoccurring issue!? I contacted my dealership and they’re setting up an appointment to check things out but it is YOUR responsibility to ensure VW does something to protect its customers and drivers. They will not make a change unless ordered, greedy pigs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523728May 24, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving on the highway, when out of nowhere, the emergency brake assist was activated, causing the car to brake out of nowhere and almost causing a multi-vehicle collision. It was during rush hour, so luckily, due to traffic, I was only driving between 20-30mph. The car in front of me was at a safe distance and nothing passed in front that would have been a cause for the emergency brakes to be activated. This is extremely dangerous and could have resulted in a very bad multi-vehicle collision had the car behind me been just slightly closer. This is the second time that this has happened. The first time I was driving down a local street doing approximately 15mph, no rain, no debris in the road, and out of nowhere the emergency brake activated and brought me to a full stop. I’m very concerned now as I am often driving with my toddler in the car and this has now happened twice for no apparent reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523151May 22, 2023
ENGINE
The contact owns a 2021 Volkswagen Atlas Cross Sport. The electronic power control (ECP) and check engine warning light was illuminated after driving approximately 20 to 30 minutes at 55 MPH or higher, the vehicle suddenly powered off inadvertently. The contact would restart the vehicle immediately. The vehicle was taken to the dealer who replaced the O2 sensor and the pressure pump. The failure persisted; however, the cause of the failure was not found when the vehicle was returned to the dealer to be diagnosed. The failure persisted and recurred almost every 4 days. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520322May 3, 2023
ENGINE, UNKNOWN OR OTHER
We have had this Atlas Cross Sport R-line for 2 years. Over these two years, the car will intermittently stall when I come to a stop sign or stop light. Many times it has nearly caused an accident. I consistently turn the auto on-off OFF as it is not a feature I like, the problem happens with that feature disabled. Since I am the main driver, and my husband rarely is in the car, I thought that it was a normal feature. In the past several weeks it has continued to stop and nearly killed me at a major intersection in my area. I took the atlas into one dealership two weeks ago and they said nothing was wrong and they couldn't replicate it or provide a code. I have it in another dealership now and they are saying that they have no clue what to do about this and they cannot replicate it either. It is very dangerous and Volkswagen is doing nothing to assist us in fixing the matter. The most frustrating part is I love the car! It never happens at a convenient time to take pictures or videos, it is always in a traffic situation. The other electrical items still work when the engine turns off. I justwant VW to fix it so we can continue to enjoy the car but they "have never had this happen" (according to BOTH dealerships)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520283May 3, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2021 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, there was an abnormal burning odor detected. There were no warning lights illuminated. The vehicle was taken to the local dealer four times, who stated that it was normal. The manager informed her the cabin wall was thin. A pressure test was performed but there was no indication of a leak or burning odor. The manufacturer was contacted but provided no additional assistance. The contact stated that the vehicle was causing her breathing problems and medical attention was provided. The failure mileage was approximately 0.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11519976May 2, 2023
AIR BAGS
Airbag Error keeps going off and flashing on the dashboard. Airbag sensor keeps chiming like a person is sitting in the front seat without using seatbelt when there is no one in the front seat and without anything on the seat that may weigh enough to set the sensor off. No active recalls are shown for the 2022 Atlas Cross Sport but there appears to be a similar recall with the 2018-2021 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519318April 27, 2023
ENGINE
I was coming to a red light and my 2022 vehicle shut off. A message popped up on the screen and said “please restart car”. This is very dangerous as I had to put my car in park and restart the vehicle in moving traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518484April 23, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
I purchased my car in July 2022 and started having issues with it within 3 months. I’ve have my car at the dealer 4 times for them to look at… 1 - the brakes (grinding, scraping noise, squeaking that can be fetl in the pedal). I was told each time that the rotors and brake pads aren’t compatible. VW knows about the problem but doesn’t have a fix for it. They say they clean the pads and that the car is safe to drive (really?). 2 - the infotainment system. On several occasions I cannot switch from one media system (Sirius XM, FM, AM, blue tooth, etc…), when I turn my car on, the screen shows “initializing” but nothing happens. It just sits there. Today was a first; the whole system shut off and the screen was blank. No radio, no phone, nothing. I’ve made several videos to show the dealer what the system is doing and they tell me it just needs an update, yet I still have the problem. 3 - the front assist light comes on but doesn’t engage or when I am stopping it will engage so hard that it nearly stops my car on a dime (if I wasn’t wearing my seatbelt, I would have been on the floorboard). 4 - the remote start doesn’t work, from my fob or the app on my phone. The dealer was able to make it work once and said it was fixed. Hasn’t worked since. I only have 7,900 miles on my car and I just want it permanently fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516779April 12, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Electric problem / water likings inside the passenger floor. This has affected the rear cámara and touch screen of my vehicle. It suddenly stoped working when backing out. I almost ran over someone. Screen when black. I notice water in passenger side floor and Momentum Volkswagen on Richmond here in houston wants to change me too much money just to inspect the car when they clearly know these cars have that problem. They refused to fix the problem. Now the water on the floor caused my rear cámara and touch screen not to work. Having electrical problem. Electricity and water could cause tones of problems. Please help we all need a recall on water leaking inside the Atlas cross sport 2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514836March 31, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Multiple issues since purchasing the vehicle in 01/2023. - First evening in the driveway all of the windows went down. The vehicle was not running. This has happened two other times. - I went out to me vehicle one day and the back tailgate had opened on its own. - One day I went out to the vehicle to put something in the back. Opened the hatch and the vehicle started "bucking" and would not stop. This lasted approximately 5 minutes. - Multiple times the vehicle will make a loud POP sound (sounds like a gunshot) and then I lose all media volume. Sometimes it will come back on if I park the car and restart it, but not always. - There was an incident when the car sounded like someone was changing radio stations. It was very loud and continued even when I turned the radio off. The dealership was able to duplicate this and found an electrical connection that was not secure. - There was another incident when all of the dash lights began to flicker and it sounded as if there was a jackhammer in the car. This continued after I parked the car, turned it off, exited and locked the vehicle (I was able to capture this on video). - Navigation will get lost / stuck. It doesn't matter if I'm using vehicle navigation or an app (GoogleMaps, Apple Maps). Once it is stuck, no system will triangulate, so I'm driving blind. - Even though the vehicle has been at the dealership twice (last time for a month) the issue with the POP and no volume and the Navigation getting lost have been recurrent. - Sometimes Apple Car Play will not connect to the car at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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