Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10446573February 3, 2012
STRUCTURE
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED NEAR THE AIR BAG AND THE CONTACT WAS CONCERNED THAT THE FAILURE WOULD RESULT IN THE AIR BAG NOT DEPLOYING IN THE EVENT OF A CRASH. THE DEALER ADVISED THE CONTACT TO REPLACE THE ENTIRE DASHBOARD. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 90,400 AND THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446183February 1, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED THAT THE DASHBOARD WAS CRACKED ALONG WHERE THE FRONT PASSENGER SIDE AIR BAG WAS LOCATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR A DIAGNOSTIC TEST AND THE TECHNICIAN STATED THAT THE DASHBOARD WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS CONCERNED THAT THE CRACK ON THE DASHBOARD MAY HAVE A NEGATIVE AFFECT ON THE DEPLOYMENT OF THE AIR BAG IF INVOLVED IN A CRASH. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 02/13/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445537January 27, 2012
STRUCTURE:BODY:DOOR
THE PASSENGER POWER SLIDING DOOR HAS FAILED TO OPERATE DUE TO A FRAYED CABLE. THE DOOR WILL NOT OPEN EVEN IN MANUAL MODE WITH THE CABLE IN PLACE. I SNIPPED THE CABLE TO FREE THE DOOR, AND IT WILL OPEN BUT WILL NOT LOCK IN THE OPEN POSITION (USEFUL WHEN OPENING THE DOOR AT A SLIGHT DECLINE). WHEN CLOSING THE DOOR MANUALLY, IT MAKES A LOUD "THUNK" AS THE DOOR EDGE AND FRAME OF THE CAR MAKE CONTACT. IT APPEARS AS THOUGH THE DOOR HAS SHIFTED ON ITS HINGES PREVENTING A PERFECT ALIGNMENT WITH THE LOCKING MECHANISM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445656January 27, 2012
STRUCTURE:BODY:DOOR
THE CABLE IN THE POWER SLIDING DOOR (PASSENGER SIDE) HAS CAUGHT. THE DOOR IS STUCK PARTWAY OPEN. I CANNOT OPEN IT FURTHER NOR CLOSE IT. THIS IS A COMMON PROBLEM AS EVIDENCED BY MANY OTHER CLAIMS. OF COURSE, TO OPERATE WITH THE DOOR PARTIALLY OPEN WOULD BE VERY DANGEROUS. HERE ARE TWO URL'S THAT INCLUDE SIMILAR ISSUES: HTTP://WWW.TUNDRASOLUTIONS.COM/FORUMS/SIENNA/103978-2004-SIENNA-POWER-SLIDING-DOOR-CABLE/ HTTP://WWW.FACEBOOK.COM/PAGES/TOYOTA-SIENNA-FAULTY-POWER-SLIDING-DOORS/233250320033754?SK=WALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445507January 26, 2012
STEERING
HARD TO STEER AND STEERING WILL NOT TURN BACK. VERY DANGEROUS WHEN TURNING AND NOT BEING ABLE TO GO BACK INTO THE LANE. NO RECALL NOTICE YET FOR STEERING SHAFT. SPOKE TO REP FROM TOYOTA SERVICE DEPT., SAID NO ONE HAS REPORTED SUCH PROBLEM YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445509January 26, 2012
STEERING
WHEN TURNING CORNERS, STEERING SUDDENLY SEIZES UP MAKING IT EXTREMELY DIFFICULT IF NOT IMPOSSIBLE TO TURN THE WHEEL AND PREVENTING THE VEHICLE FROM OPERATING SAFELY AT LOW TO MEDIUM SPEEDS. IT SEEMS AS IF THE STEERING PROBLEM HAPPENS MOST OFTEN WHEN IT IS COLD OR WET OUT. OFTEN WE ARE REQUIRED TO COME TO A COMPLETE STOP BEFORE THE STEERING LOOSENS UP AGAIN. THE DEALER HAS BEEN UNABLE TO RECREATE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444944January 23, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE AUTOMATIC REAR LIFT GATE WOULD NOT STAY OPEN WHEN USING THE AUTOMATIC SYSTEM OR WHEN OPENED MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE REAR DOOR STAY KIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444662January 20, 2012
STEERING
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE BECAME DIFFICULT TO STEER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 83,000 AND THE CURRENT MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444496January 19, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA LE. THE CONTACT WAS DRIVING 30 MPH WHEN HE ABRUPTLY DROVE OVER A SPEED BUMP. ONCE THE CONTACT REACHED HIS DESTINATION, THE SHIFTER COULD NOT BE MOVED INTO PARK. THE CONTACT STATED THAT HE DID NOT DRIVE OVER THE SPEED BUMP HARD ENOUGH TO WHERE HE BELIEVED IT WOULD CAUSE THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120 AND THE CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444361January 18, 2012
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE LEFT POWER SLIDING DOOR ON MY SIENNA FAILED. WHILE OUT ON ERRAND WITH A FRIEND'S CHILD, I COULD NOT SHUT THE POWER SLIDING DOOR. HAD TO DRIVE TO MY HOME WITH THE CHILD STRAPPED INTO THEIR CARSEAT IN THE BACK AND THE DOOR OPEN. TOOK IT TO DEALERSHIP AND THEY SAID THE MOTOR FAILED AND IT WOULD COST $1900+ TO FIX THE POWER OR $300 TO TURN IN INTO MANUAL DOOR. HUSBAND LOOKED ON INTERNET, FOUND INSTRUCTIONS TO TAKE DOOR APART AND FIXED HIMSELF AS THIS WAS A VERY, VERY COMMON PROBLEM. SURE ENOUGH, THE PROBLEM WAS NOT THE MOTOR, YOU CAN HEAR IT RUN TO THIS DAY, AND IT WAS THE CABLE USED TO SLIDE THE DOOR - THERE WAS STRIPPED PLASTIC SHIELDING BUNCHED UP ON THE CABLE WHICH KEPT THE DOOR FROM RUNNING ON THE CABLE. THIS IS VERY DANGEROUS AS THE DOOR DID NOT RESPOND TO THE POWER BUTTON AND WOULD TRAP A CHILD IN IT. SECOND ISSUE IS THE WELD ON THE DRIVER'S SIDE DOOR MAKING POPPING SOUNDS. MY HUSBAND LOOKED AND THE WELD WAS COMING OFF AND THE METAL UNDERNEATH THE WELD HAD ACTUALLY TORN!! HE TOOK THE WELDED PIECE OFF SO THAT THE DOOR WOULD BE OPERATIONAL. ONCE AGAIN, THE DOOR CAN CLOSE UNEXPECTEDLY ON A SMALL CHILD WITHOUT WARNING WITHOUT DOOR BEING REPLACED. THIRD ISSUE IS THE SONAR WHICH COMES AND GOES WITHOUT WARNING. I TRY TO LEAVE MY SONAR ON ALL THE TIME, BUT IN PROCESS OF BACKING UP, WILL REALIZE THE SONAR HAS TURNED ITSELF OFF. IT COMES AND GOES-SOMETIMES WILL JUST BEEP ON AND OFF AND ON AND OFF WHILE DRIVING DOWN THE STREET WITHOUT ANYONE ELSE AROUND THE CAR. FOURTH ISSUE IS WHEN THE CAR IS COLD, THE BACK HATCH DOOR WILL RISE AND THEN IMMEDIATELY COME DOWN FORCEFULLY ON YOUR HEAD (IT RUNS WITH A MOTOR). ALL OF THESE ISSUES ARE LISTED ALL OVER THE INTERNET AS PROBLEMS WITH THIS CAR AND EVERYONE IS TOLD BY TOYOTA THAT IS YOU DON'T HAVE A CURRENT WARRANTY, THEY WILL NOT FIX IT FOR FREE. THESE ARE DESIGN FLAWS AND SAFETY ISSUES!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444471January 18, 2012
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE PASSENGER POWER SLIDING DOOR BEGAN MAKING A TERRIBLE NOISE. WHEN WE LOOKED INTO THE MATTER, WE SAW THAT THE MECHANISM THAT CONTROLS THIS IS A CABLE THAT IS EXPOSED TO THE ELEMENTS. THE CABLE HAD RUSTED AND SNAPPED. THIS IS OBVIOUSLY A VERY POOR DESIGN AND SHOULD BE RECALLED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443938January 16, 2012
STRUCTURE:BODY
I WOULD LIKE TO FILE A COMPLAINT ABOUT TOYOTA FAILING TO TAKE FULL RESPONSIBILITY FOR A MANUFACTURING DEFECT IN THE FRONT DOORS OF THEIR SIENNA MINIVAN. LIKE THOUSANDS OF OTHER TOYOTA SIENNA OWNERS, THE WELDS ON MY DOOR HAVE FAILED AND NOW THE DOOR MUST BE COMPLETELY REPLACED AT A COST OF MORE THAN $2000. TOYOTA COVERED THIS FAILURE FOR JUST 5 YEARS AND DID NOT NOTIFY OWNERS DURING THE COVERAGE PERIOD THAT THEY SHOULD HAVE THIS MANUFACTURING DEFECT REPAIRED. I HAVE COMPLAINED TO TOYOTA, BUT THEY HAVE REFUSED TO COVER THE COST OF THIS DEFECT. THERE WAS NOTHING I COULD DO IN THE REPAIR AND MAINTENANCE OF MY VEHICLE THAT WOULD HAVE PREVENTED THESE WELDS FROM FAILING. THE FAULT LIES WITH TOYOTA MANUFACTURING PRACTICES AT THE TIME MY VAN WAS BUILT AND THE COST SHOULD LIE WITH THEM AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443518January 11, 2012
STRUCTURE
MY 2004 TOYOTA SIENNA XLE DRIVER DOOR WELD IS BROKEN. THE PASSENGER DOOR WINDOW ONLY OPENS HALF WAY AND SOMETIMES THE DOOR DOES NOT OPEN ALL THE WAY BECAUSE OF THE BROKEN WELD. AT FIRST IT WAS ONLY A POPPING SOUND COMING FROM THE WELD AND THEN THE PIECE BROKE. NOW THE DOOR GETS JAMMED OCCASIONALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442874January 9, 2012
ELECTRICAL SYSTEM
THE ELECTRICAL DOORS FAIL DUE TO CABLE ISSUES. THE REPAIR ESTIMATES EXCEED $1500. WE FIXED ONE DOOR ONLY TO HAVE THE SECOND DOOR FAIL AND JAM CLOSE COMPLETELY. NOW WE ONLY HAVE ONE SLIDING DOOR THAT CAN OPEN WHICH SEEMS VERY UNSAFE. AFTER LOOKING ON LINE TO SEE MORE THAN 900 COMPLAINTS FOR THIS ITEM, THOUGHT I WOULD REPORT. CUSTOMERS ARE FRUSTRATED WITH THE LACK OF HELP FROM DEALERS AND TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442760January 6, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
THE ELECTRIC DOOR (PASSENGER SIDE) INTERMITTENTLY WORKED FOR YEARS, SOMETIMES IT WORKED, SOMETIMES IT DID NOT. FINALLY IT QUIT WORKING. THE REAR FAN GOES ON AND OFF AT WILL. THERE IS AN ELECTRICAL SHORT. MY REAR TAIL LIGHT ON DRIVER'S SIDE IS ALWAYS OUT, EVEN AFTER REPLACING IT MULTIPLE TIMES. THE TRUNK DOOR LOST ALL ITS HYDRAULIC LIFT AND ACTUALLY HIT ME IN THE HEAD. IT HAS NO HYDRAULICS LEFT NOW AND IS VERY HARD TO LIFT. THE LIGHTED BUTTONS BY THE FRONT WINDSHIELD WHERE YOU OPERATE THE GARAGE DOOR, ELECTRIC DOOR - BURNT OUT AT PROBABLY 37,000 MILES AND WERE RIDICULOUS TO REPLACE. THE DOOR LOCKS ARE ALL SCREWED UP. HARD TO UNLOCK THE DRIVER'S DOOR MANUALLY WITH A KEY, HAVE TO UNLOCK FROM PASSENGER SIDE. THE DOOR CLICKER DOES NOT WORK. BATTERIES HAVE BEEN REPLACED MULTIPLE TIMES AND THE CLICKER QUIT WORKING SHORTLY AFTER, AGAIN AN ELECTRICAL SHORT OF SOME SORT??? SO NO CLICKER, NO ELECTRIC DOOR, NO TRUNK LIFT, NO DOME LIGHTING, NO TAIL LIGHT, NOT TO MENTION ALL THE RECALLS THAT VAN HAD (EXTRA TIRE, SEATBELTS, DOOR ISSUES). I HAD TO REPLACE MY RADIATOR?? CAUSE IT WAS LEAKING. VAN CURRENTLY HAS 126,000 MILES ON IT. IT IS BY FAR THE WORST QUALITY VEHICLE I HAVE EVER OWNED. I HAVE OWNED AN 80S TOYOTA COROLLA WHICH WAS FINE, SATURN, ACURA INTEGRA, FORD EXPLORER, ALSO MAZDAS, 2001 CHRYSLER 300M (HORRIBLE ALSO), THERE IS NO DOUBT THAT AFTER READING ALL THE POSTS ON THE EDMUNDS SITE ABOUT THIS 2004 SIENNA VAN, IT SHOULD BE RECALLED FOR ELECTRIC DOOR PROBLEMS AND ALL DOOR PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442061January 2, 2012
STRUCTURE:BODY
THE SPOT WELDS FOR THE "CHECK STRAP" ON THE DRIVER'S SIDE, FRONT DOOR OF MY SIENNA HAVE FAILED. TOYOTA HEADQUARTERS ADVISED ME THAT THEY RECOGNIZE THAT THERE IS A PROBLEM AND THEY HAVE EXPANDED THEIR WARRANTY TO 5 YEARS/100,000 MILES TO COVER IT. UNFORTUNATELY, MY 2004 SIENNA IS BEYOND THE LIMITS OF THE EXPANDED WARRANTY. I DO NOT UNDERSTAND WHY THIS IS NOT A "SAFETY RECALL" ISSUE COVERING EVERY IMPACTED TOYOTA SIENNA. CLEARLY THIS PROBLEM HAS SERIOUS SAFETY IMPLICATIONS. WITHOUT THIS "CHECK STRAP" IN PLACE, THE DOOR CAN UNEXPECTEDLY SWING SHUT ON A PERSON CAUSING SERIOUS INJURY, PARTICULARLY IF IT SLAMS INTO A CHILD. ALSO, THERE ARE ADDITIONAL SAFETY ISSUES ASSOCIATED WITH A CAR DOOR THAT CAN SWING OPEN FREELY. HOW CAN THE NHTSA POSSIBLY ALLOW TOYOTA TO GET AWAY WITH CORRECTING THIS SAFETY ISSUE ON SOME BUT NOT ALL OF THE DEFECTIVE SIENNA MODELS INVOLVED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441988December 31, 2011
STRUCTURE:BODY:DOOR
THE PASSENGER SIDE POWER SLIDING DOOR BECAME STUCK IN THE OPEN POSITION AND WOULD NOT CLOSE. THE MANUAL OVERRIDE DOES NOT WORK; IT SIMPLY WOULD NOT CLOSE. USING A GREAT DEAL OF FORCE, WE FINALLY GOT IT CLOSED AFTER ARRIVING HOME, BUT NOW WE CANNOT OPEN IT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441617December 29, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED. THE CONTACT STATED THAT THE DEALER COULD NOT CONFIRM THAT IN THE EVENT OF A CRASH, THE AIR BAGS WOULD OPERATE AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440827December 21, 2011
SEAT BELTS
THE DRIVER'S SEAT BELT CONTINUOUSLY BINDS UP IN THE RE-TRACTOR BEZEL. BECAUSE OF THIS THE RE-TRACTOR UNIT DOES NOT FUNCTION PROPERLY. SOME TIMES IF YOU DO GET IT TO COME OUT, YOU CAN GET IT LATCHED BUT THE BELT FAILS TO TIGHTEN. IN OTHER CASES IT BINDS SO BADLY THAT THE SIDE WALL MUST BE TAKEN APART TO FREE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440832December 21, 2011
STRUCTURE:BODY:DOOR
BOTH OF THE SLIDING DOORS ON MY 2004 TOYOTA SIENNA HAVE STOPPED WORKING. FIRST, THE CABLE SNAPPED ON THE PASSENGER SIDE, THEN THE DRIVER SIDE GOT LOCKED IN AN OPEN POSITION. AFTER MUCH STRUGGLE, EACH TIME WE WERE ABLE TO CLOSE THE BROKEN DOOR IN ORDER TO SAFELY DRIVE TO THE DEALERSHIP TO GET IT FIXED. BOTH TIMES, WE WERE TOLD WE NEEDED TO REPLACE THE DOOR FOR $2000. THE DEALER TOLD US THAT THEY ARE SEEING ALOT OF PEOPLE WITH THE SAME ISSUES. SEEMS LIKE TOYOTA SHOULD BE PROVIDING A MANUAL SOLUTION OR A RECALL IF IT'S REALLY AS WIDESPREAD AS THE DEALER INDICATED - ESSENTIALLY, THE VAN IS UNSAFE TO DRIVE WITH DOORS STUCK IN AN OPEN POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna