Toyota Sienna Complaints (2000)

363 consumer complaints on file.

#727504August 10, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
CHECK ENGINE LIGHT CAME ON 7/29/00 VAN WAS TAKEN IN 7/31/00 AM WAS CALLED SAME DAY PM TOLD TORQUE CONVERTER NEEDED TO BE REPLACED WAS GIVEN A RENTAL CAR SINCE MY AUTO WOULD NOT BE AVAILABLE UNTIL 8/1. WAS INFORMED TOYOTA IS UNABLE TO RECEIVE PART DUE TO BACK ORDER DUE TO SAME PROBLEMS AND TOYOTA ONLY RELEASING A COUPLE A DAY. YESTERDAY I WAS CALLED AND TOLD THEY DID NOT KNOW WHEN THEY WOULD BE ABLE TO RECEIVE PART BUT AUTO IS DRIVEABLE. I CALLED TOYOTA CUSTOMER SVC AND REPORTED INCIDENT. TODAY I RECEIVE PHONE CALL FROM HAMER STATING I NEED TO RETURN AUTO DUE TO MEMO RELEASED MY AUTO IS DRIVEABLE BUT PART WOULD NOT BE AVAILABLE UNTIL 8/16/00. WHY QUESTION WOULD BE WHY WAS NOT MY AUTO DRIVEABLE LAST WEEK BUT IS TODAY. I HAVE REFUSED TO PICK UP MY PURCHANSE AND HAVE RETURNED RENTAL. PLEASE LOOK INTO THIS SINCE I HAVE BEEN TOLD THEY ARE REALLY HAVING ALOT OF PROBLEMS BY THE DEALER , TOYOTA CUSTOMER SVC AND ALSO FROM THE CUSTOMER SVC REPS AT ENTERPRISE CAR RENTAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727371August 9, 2000
POWER TRAIN:MANUAL TRANSMISSION
SUBSEQUENTLY INFORMED BY DEALER THAT METAL FRAGMENTS HAD CONTAMINATED THE TRANSMISSION FLUID AND THAT THE VEHICLE SHOULD NOT BE DRIVEN BECAUSE OF POSSIBLE UNCOMMANDED DOWN-SHIFTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867114August 8, 2000
TIRES
PE00-020, TIRE SIZE 20570R15 ORIGINAL EQUIPMENT ON 2000 TOYOTA SIENNA, WITH 800 MILES ON THE VEHICLE, DRIVER'S REAR TIRE WIRE BROKE IN THE TIRE, CAUSING TIRE TO HAVE A BLOWOUT AND SHRED APART. FIRESTONE REPLACED TIRES WITH THE SAMETYPE OF TIRES. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866985August 7, 2000
SUSPENSION:FRONT
WHILE TRAVELING STEERING WHEEL PULLS TO LEFT AT ALL TIMES. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. *AK THE CONSUMER REQUESTED TO REPURCHASE BASED ON LEMON LAW OF THE STATE, BUT WAS DENIED BY THE MANUFACTURER STATING THAT THE VEHICLE WAS NOT DEFECTIVE BASED ON EXPERT INSPECTION. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553337August 1, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
THE CHECK ENGINE LIGHT CAME ON BECAUSE METAL CHIPS ARE PRESENT IN TRANSMISSION VALVE BODY WHICH CAUSED TRANSMISSION TO LOCK-UP. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866310July 31, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
ENGINE CHECK LIGHT CAME ON DUE TO A DEFECTIVE TORQUE CONVERTER WHICH IS ON BACK ORDER. THIS SEEMS TO BE A WIDE SPREAD PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726259July 30, 2000
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I TOOK MY NEW VAN 6 TIMES TO 2 DEALERS TO GET THE PROBLEM FIXED BUT THEY COULD NOT. I FILED A CASE WITH TOYOTA'S ARBITRATION PROGRAM NCDS (CASE#1200092) DECLARING MY VEHICLE AS A LEMON AND ASKING TOYOTA TO REPURCHASE THE VEHICLE. NCDS DENIED MY REQUEST ON ABSURD GROUNDS. TOYOTA CLAIMED IN DEFENSE THAT THE VEHICLE IS SAFE TO DRIVE CONTRADICTING THE OWNER'S MANNUAL ITSELF. THE MANUAL WARNS OWNER NOT TO DRIVE THE VEHICLE UNDER THE CONDITIONS MY VEHICLE WAS IN TO PREVENT PERSONAL INJURY AND DAMAGE TO THE VEHICLE. AFTER GETTING FRUSTRATED WITH NCDS AND MY NEW $30,000 VAN OUT OF SERVICE FOR MORE THAN 3 MONTHS, I FINALLY HAD A THIRD DEALER FIX THE PROBLEM. AMERICAN CONSUMERS DO NOT HAVE TO COMPROMISE SAFETY AND UNDERGO SUCH A PAIN FOR MANUFACTURER'S OR DEALERS' MISTAKES. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#725791July 21, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION, STRUCTURE:BODY:DOOR
MANUAL SLIDING DOOR - ON THE DRIVER SIDE, THE MANUAL SLIDING DOOR RATTLES WHEN THE CAR IS IN MOTION. TRANSMISSION - WHEN THE CAR IS IN REVERSE, THE CAR MAKES A LOAD THUMPING NOISE, WHILE IT IS IN MOTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#725498July 15, 2000
UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
MALFUNCTION INDICATOR LAMP (CHECK ENGINE LIGHT) CAME ON AT 64 MILES AND REMAINS ON. GAS TANK NOT EMPTY AND GAS CAP IS ON SECURELY. DEALER SERVICE CENTER ADVISED THAT THIS IS DUE TO AN INACCURATE TRANSMISSION CODE BEING THROWN, AND I SHOULD CONTINUE DRIVING THE VEHICLE WHILE THEY WAIT FOR A TSB FROM TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#725308July 12, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
A LOUD CLUNKING NOISE COMES FROM REAR BRAKES WHILE BACKING AND STEPPING ON BRAKE PEDAL. SOUNDS LIKE HITTING ANOTHER VEHICLE. TWO VISITS TO DEALER CAN FIND NOTHING WRONG MECHANICALLY. POTENTIAL SAFETY ISSUE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#865103July 10, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
VEHICLE STALLED ,AND LEFT CONSUMER AND PASSENGER STRANDED ON HIGHWAY DUE TO FAILURE OF TRANSMISSION. DEALER PULLED OUT TRANSMISSION, AND SENT IT BACK TO FACTORY TO GET INVESTAGATED. A NEW TRANSMISSION WAS PUT ON, AND ABOUT 1000 MILES AFTERWARD WHEEL BEARING FAILED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#724428June 23, 2000
STRUCTURE:BODY:DOOR
THE DOORS ON MY 2000 SIENNA RATTLE SO LOUDLY THAT THE SOUND CAN BE HEARD OVER THE RADIO. IT SOUNDS AS IF THE DOORS ARE NOT COMPLETELY CLOSED. TOYOTA CONTENDS THE VAN IS OPERATING AS DESIGNED AND THE SOUND IS "BODY FLEX". THE NOISE IS VERY DISTRACTING TO A DRIVER AND COULD CONTRIBUTE TO CAUSING AN ACCIDENT..*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#723241May 26, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE TRANSMISSION WAS IN PARK, THE ENGINE WAS NOT RUNNING, THE KEY WAS IN THE IGNITION, THE PARKING BRAKE WAS NOT SET, AND NOBODY WAS IN/NEAR THE VEHICLE. THE VEHICLE WAS PARKED ON A VERY MILD DECLINE ON CEMENT/ASPHALT SURFACE. VEHICLE ROLLED BACKWARDS, DROPPED OFF AN 18" LEDGE AND CAME TO REST AGAINST A STORAGE SHED, WHICH THE VEHICLE PUSHED BACK ABOUT 5'. VEHCILE WAS TAKEN TO DEALER WHERE 2 MEN TRIED TO PHYSICALLY PUSH THE VEHICLE WITH NO LUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861944May 16, 2000
STRUCTURE:BODY:BUMPERS
REAR BUMPER IS NOT ALIGNED CORRECTLY, ONE SIDE OF THE BUMPER IS AWAY FROM THE FRAME OF THE VEHICLE. DEALER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861277May 2, 2000
VISIBILITY:GLASS, SIDE/REAR
VEHICLE 3RD ROW/RIGHT REAR PASSENGER WINDOW HAS EXPLODED OUTWARD AFTER DRIVER'S DOOR WAS CLOSED FROM THE INSIDE. WINDOW WAS NOT STRUCK BY ANYTHING. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#720948April 3, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
AT 70 MPH ON A MAJOR FREEWAY, THE TRANSMISSION COMPLETELY GAVE OUT. NO GEAR WORKED, THE TACHOMETER RACED. A TRUCK ALMOST HIT ME IN THE REAR END. WITH INCREDIBLE LUCK I MANAGED TO GET THE CAR TO THE SIDE OF THE ROAD. SEVERAL MORE SUCH FAILURES OVER THE NEXT SEVERAL MILES CAUSED ME TO GET OFF THE FREEWAY AND HAVE THE VEHICHLE TOWED TO THE NEAREST TOYOTA DEALER. WITH A GREAT DEAL OF LUCK, I AM ALIVE TO FILE THIS REPORT. IT WAS VERY, VERY DANGEROUS AND SCARY AND MUST BE INVESTIGATED. SERVICE MANGAGER REPORTED THAT OTHERS HAVE HAD SIMILAR PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717089January 8, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
LOCATION-PARKING LOT, RAINING, TIRES LOST TRACTION AND ACCELERATOR STUCK ON FULL, BRAKES WOULD NOT FUNCTION. THE VEHICLE PROPELLED FORWARD GLANCING OFF THE BACK OF A FULL SIZED PICKUP AND DEFLECTED INTO A SUBURBAN WHERE IT FINALLY STOPPED. NO ONE WAS HURT BUT THIS SITUATION COULD HAVE BEEN VERY SERIOUS IF ANYONE HAD BEEN NEAR BECAUSE I HAD VERY LITTLE CONTROL(STEERING ONLY). *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#715269November 26, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
WHEN VEHICLE IS BACKING UP AND THE WHEELS ARE TURNED TO THE RIGHT OR LEFT, A LOUD CLICKING SOUND IS HEARD FROM THE BRAKE AREA WHILE THE DRIVER IS PUMPING (STEPPING & COMPLETELY RELEASING) THE BRAKE PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#852145October 28, 1999
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHENEVER THE AIR CONDITIONER IS TURNED ON VEHICLE WOULD STALL OUT. TOOK VEHICLE TO DEALER & INFORMED BY MECHANIC TO NOT USE AIR CONDITIONER. THE COMPRESSOR WENT OUT & NEEDED REPLACING. THIS WAS WHAT PROBABLY CAUSED THE VEHICLE TO STALL OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#713075October 10, 1999
VISIBILITY:WINDSHIELD
DEPENDING ON TIME OF DAY (LOCATION OF SUN) VISIBILITY IS HINDERED TO THE POINT WHERE AN ACCIDENT IS EASILY POSSIBLE. DASH/ WINDSHIELD REFLECTION MUST BE ELIMINATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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