Toyota Sienna Complaints (2000)

363 consumer complaints on file.

#785276February 17, 2001
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC., SEATS:MID/REAR ASSEMBLY
CD PLAYER FAILED, UNIT WAS CHANGED AND THE NEW UNIT DOES NOT ACCEPT NEW CD'S, THE CONTROLS ON THE FACE OF THE STEREO ARE ALSO INOPERABLE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880564February 14, 2001
SUSPENSION:FRONT
WHILE DRIVING VEHICLE WILL GO TO SIDE OF ROAD. DEALER NOR MANUFACTURER HAD FOUND CAUSE OF PROBLEM. ALIGNMENT HAD BEEN PERFORMED, BUT COULD NOT BE CORRECTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740649February 9, 2001
TIRES
P205/70R15 95S M+S. TIRE BLEW OUT ON BLACK WALL AREA WITHOUT CAUSE AT 40 MPH ON SIDE STREET, AT ABOUT 12000 MILES. TOYOTA WILL NOT REPLACE UNDER WARRANTY BECAUSE IT THEY COVER THEIR NEW TIMES ON NEW VEHICLES FOR ONLY 12 MONTHS.*AK (DOT NUMBER: ??? TIRESIZE: P205/70R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740591February 7, 2001
UNKNOWN OR OTHER
ESTANDO MI HIJA DETENIDA PARA DOBLAR A LA IZQUIERDA FUE IMPACTADA POR OTRO VEHMCULO POR LA PARTE POSTERIOR. ESTO PROVOCS QUE NUESTRO VEHMCULO IMPACTARA OTRO QUE SE MOVIA EN DIRECCISN CONTRARIO AL NUESTRO. LUEGO NUESTRA VAN SE AUTO-ACELERS DE FORMA ESPONTANEA SIN QUE MEDIARA ACCISN PARA TAL COMPORTAMIENTO . MI HIJA QUE MANEJABA PERDIO EL CONTROL SOBRE DICHO VEHICULO SIENDO IMPOSIBLE CONTROLARLA EN UN RECORRIDO DE UNOS 150 PIES DE DISTANCIA. ALLM SE DETUVO AL IMPACTAR UN ARBOL A ORILLAS DE LA CARRETERA. EL VEHICULO FUE DECLARADO PERDIDA TOTAL POR LA ASEGURADORA UNIVERSAL INSURANCE DE PUERTO RICO. ESTE ACCIDENTE OCURRIO EN EL MUNICIPIO DE SAN GERMAN. ESCRIBI UNA CARTA AL PRESIDENTE DE LA TOYOTA EN PUERTO RICO RELATANDOLE ESTO MISMO QUE AQUI LES NARRO. HE RECIBIDO UNA CARTA DE ELLOS DONDE ME INDICAN QUE VAN A INVESTIGAR. QUISIERA QUE SE INVESTIGARA MAS A FONDO LAS CAUSAS QUE PROVOCARON ESTA ACELERACISN SZBITA DE ESTE VEHMCULO. PUDIERAMOS ESTAR SALVANDO OTRAS VIDAS SI LO HACEN PRONTO. EL VEHMCULO FUE DECLARADO PERDIDA TOTAL. LA ASEGURADORA SE LLEVS ESTE Y DESCONOZCO EL LUGAR DONDE LO DEPOSITARON. POR TAL RAZSN NO PUEDO DARLE OTROS DATOS SOBRE EL MISMO. AUN DESPUES DE IMPACTAR EL ARBOL ESTE VEHICULO SE QUEDS ACELERADO Y LAS GOMAS SE PULVERIZARON POR LA ACCISN DE ESTAS CONTRA EL PAVIMENTO. OTRA PERSONA LUEGO ENTRO AL VEHICULO Y RETIRO LA LLAVE DEL ENCENDIDO TENGO FOTOS DEL ACCIDENTE Y TESTIGOS DEL MISMO. ESTE ACCIDENTE FUE REPORTADO A LA POLICMA. EL JUICIO SOBRE EL MISMO SE VERA EN EL MES DE MARZO DE 2001. ATENTAMENTE, FILIX RODRMGUEZ. SUMMARY WRITTEN IN SPANISH. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#558986January 16, 2001
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
CHECK ENGINE LIGHT ILLUMINTAED, DEALER STATED THE TORQUE CONVERTER NEEDED REPLACED, ON DECEMBER 25TH THE CHECK ENGINE LIGHT WAS ILLUMINATED AGAIN AND NOW THE TRANSMISSION NEEDS REPLACED, AXLE SHAFT WAS REPLACED DUE TO IT NOT BEING SEATED PROPERLY, HOWEVER THE DEALER PUT THE WRONG BOLTS IN CAUSING A METAL TO METAL SOUND TO HAPPEN WHILE TRAVELING OVER THE SLIGHTEST BUMPS. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739314January 13, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
WE WISH TO PLACE THIS REPORT AS IT IS AN UNUSUAL FAILURE FOR THIS VEHICLE AND THE APPARENT BACK ORDER OF TRANSMISSIONS FROM TOYOTA SHOWS FAILURES MUST BE OVERWHELMING. IT IS A SUDDEN FAILURE AND PRESENTS A TREMENDOUS DANGER TO DRIVERS. OURS FAILED WHILE AT HIGH SPEED ON THE INTERSTATE. WE WERE NEARLY REAR ENDED AND THE CRASH WOULD HAVE BEEN DEVASTING. WE CERTAINLY ARE INTERESTED IN DISCOVERING HOW MANY OTHER SIENNA'S OR SIMILARLY EQUIPPED VEHICLES USING THE SAME TRANSMISSION HAVE FAILED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558980January 12, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
CHECK ENGINE LIGHT ILLUMINATED, DEALER STATED THE TORQUE CONVERTER NEEDED REPLACED, CONSUMER IS REQUESTING AN EXCHANGE FOR A COMPARABLE CAR WITHOUT DEFECTS, OR HIS MONEY BACK. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739144January 10, 2001
TIRES
DRIVING STRAIGHT AT 40 MPH ON DRY, LEVEL PAVEMENT. PASSENGER SIDE FRONT TIRE BLEW OUT, CAUSING VEHICLE TO HIT CURB. VEHICLE WAS SAFELY STOPPED. TIRE HAS LARGE HOLE IN SIDEWALL. *AK (DOT NUMBER: W2MOF6L279 TIRESIZE: P205/70R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738949January 7, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED WHILE DRIVING AT 70 MPH ON FLORIDA TURNPIKE. THE VAN HAD TO BE TOWED TO BEV SMITH TOYOTA IN FT. PIERCE WHERE IT REMAINS TODAY. WE WERE TOLD THAT THE TRANSMISSION ARE ON BACK ORDER IN CALIFORNIA WHICH MEANS THEY MUST COME FROM JAPAN. IN DOING SOME RESEARCH, I HAVE FOUND THAT SEVERAL HUNDRED SIENNA OWNERS HAVE EXPERIENCED THE SAME PROBLEM. I WAS TOLD THAT OUR REPLACEMENT TRANSMISSION WILL HAVE A "FIX" BUT NO ONE WILL TELL US WHAT THE PROBLEM WAS WITH THE ORIGINAL TRANSMISSION. IN THE MEANTIME, WE HAVE INCURRED NEARLY $2,000 ADDITIONAL EXPENSES TO DATE, WILL BE INCURRING ADDITIONAL EXPENSES FOR RENTING A VEHICLE, HAVE LOST FOUR DAYS OF WORK (THREE FAMILY MEMBERS), AND HAVE NO IDEA WHEN OUR VEHICLE WILL BE RETURNED TO US. IT APPEARS THAT TOYOTA MOTOR SALES IS AWARE OF PROBLEMS WITH THE 2000 SIENNA TRANSMISSIONS, BUT ISN'T TELLING OWNERS OR POTENTIAL BUYERS OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558743January 3, 2001
TIRES
WHILE TRAVELING AT 35 MPH, TWO TIRES HAD BLOWOUTS, (TIRES MANUFACTURED BY DUNLOP), WHICH CAUSED WHEEL DAMAGE TO THE VEHICLE. *CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738507December 30, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
TOYOTA WOULD NOT AUTHORIZE RENTAL OF ANOTHER MINIVAN DURING TWO WEEK REPAIR. I DROVE FOUR CHILDREN IN THE BACKSEAT OF A CAR. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738491December 29, 2000
WHEELS:LUGS/NUTS/BOLTS/STUDS
3 OUT OF 5 LUGS ON ONE WHEEL SHEARED OFF WHEN REPLACING TIRE. MECHANIC CLAIMS TO HAVE USED TORQUE WRENCH SET WELL BELOW FACTORY SPECS. NOT CLEAR WHETHER LUGS ARE DEFECTIVE OR MECHANIC OVER-TORQUED. LUG NUTS ARE DESIGNED FOR MAG WHEELS BUT SPARE IS NOT A MAG. APPEARS POSSIBLE THAT USING THESE NUTS ON A STANDARD WHEEL RESULTS IN NUTS BEING SWAGED ONTO THE LUGS SUCH THAT THEY SUBSEQUENTLY FAIL. MEACHANIC REPORTS THAT THIS HAPPENS ABOUT ONCE A MONTH ON THIS VEHICLE AND MUCH MORE FREQUENTLY ON SIMILARLY DESIGNED ISUZU LUG NUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738039December 20, 2000
SEAT BELTS:FRONT:ANCHORAGE
DRIVER'S SEAT BELT ANCHOR BOLT ON DOOR PILLAR UNSCREWED AND FELL TO THE FLOOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#874095October 30, 2000
VEHICLE SPEED CONTROL
WHEN DRIVING AT HIGHWAY SPEED AND UPON ACCLERATION VEHICLE LOSES ALL POWER MAKING IT VERY DIFFICULT TO OPERATE VEHICLE, ALSO, VEHICLE HAS CUT OFF IN THE MIDDLE OF ONCOMING TRAFFIC. CONSUMER HAS CONTACTED THE DEALER. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#735363October 28, 2000
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION:FRONT:MACPHERSON STRUT, ELECTRICAL SYSTEM:IGNITION
ON THE MORNING OF OCT. 27, MY WIFE DROVE THE CAR TO MID TOWN, MANHATTON. SHE DROVE THE CAR FROM A CAR PARK AT 43 STREET. SUDDENLY SHE HEARD A SLIGHT SOUND AND THE CAR LOST GEAR AND SLIDED TO THE MIDDLE OF THE STREET AND DEAD OFF. SHE PRESSED THE GAS PEDAL, NO REACTION. SHE USED BRA AND STEERING SUDDENLY STOPPED WORKING. THAT IS A BUSY STREET, A CAR ALMOST HIT HER. SHE PUT THE CAR BACK TO PARKING AND RESTARTED THE CAR AND DROVE AWAY. SHE THOUGHT THAT HAPPENED BECAUSE SHE FORGOT TO START. ( SHE FORGOT SHE DROVE 10 FEET FROM THE CAR PARK). THAT WAS A BUSY DAY, SHE FORGOT TELLING ME. ON THE AFTERNOON OF THE SAME DAY. I DROVE THE CAR TO BOSTON TO SEE AN CUSTOMER. ON THE WAY BACK, I FOUND THERE WAS A STRANGE SOUND WHENEVER I PRESSED THE GAS PEDAL IT SOUNDS LIKE AN OLD SHABBY CAR DRIVEN OVER 10 YEARS. I STOPPED ON THE SHOUDER AND CHECKED THE TIRES AND I COULD NOT FOUND ANYTHING. I DROVE BACK TO THE HIGH WAY I-91 SOUTH AGAIN, SUDDENLY, I HEARD AND STRANGE SOUND, THE CAR LOST GEAR AGAIN, IT BECAME SLOWLY AND SLOWLY. I PRESSED THE GAS PEDDLE HARDLY AND THAT WAS NO USE. I PRESSED THE EMMERGENCY LIGHTS AND CHANGE TO THE SLOW LANE. A TRUCK BEHIND ME REACHED ME FAST. MY CAR FORCED HIS TRUCK PASSED ME OVER THE SHOULDER BECAUSE THERE HAPPENED TO BE A CAR IN THE MIDDLE LANE. I WAS SHOCKED TO DEATH. WITHOUT THE TRUCK DRIVER'S ALERT AND SKILLFUL CHANGING LANE, I WOULD DEFINATELY A DEAD MAN. I STOPPED ON THE SHOULDER AND TRIED ALL DEARS, NONE OF THEM WAS WORKING. I RESTARTED THE ENGINEAND NO USE. I CALLED THE AAA TOW TRUCK AND I WAS TOWED BACK TO FORT LEE NEW JERSEY AT 2:30 IN THE MORNING. BEFORE THIS INCIDENCE, THE LEFT REAR STRUT WAS LEAKING, THEY CHANGED THE LEFT REAR SHOCK AND WE DID A TUNE UP AND ROTATE AND BALANCE 10/01/2000. BOTH ME AND MY WIFE RISKED OUR LIVES FOR TOYOTA'S DEFFECTS CARS. I WOULD NOT WANT TO RISK MY FAMILY LIVES TO THIS CAR AGAIN. I STRONGLY REQUIRE TOYOTA RECALLS THIS CAR. I WOULD RATHER BUY AN AMERICAN CAR. IF THEY DO NOT ALLOW US TO RETURN, CHANGE A NEW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734861October 21, 2000
UNKNOWN OR OTHER
NO SUMMARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734518October 17, 2000
STRUCTURE:BODY:DOOR
THE POWER SLIDING DOOR DOES NOT STOP CLOSING UNLESS IT HIT AN OBJECT OR STANDING AT A SPECIFIC ANGLE. TOYOTA CUSTOMER SUPPORT IS UNABLE TO PROVIDE ANY INFORMATION ABOUT THE FORCE AT WHICH DOOR CLOSES TO ENSURE SAFETY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555755October 11, 2000
TIRES:SIDEWALL
FIRESTONE TIRE P205 70 R15 EXPERIENCED A HOLE IN THE SIDE OF THE TIRE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733966October 10, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WITH LESS THAN 15,000 MILES ON MY VAN, THICK GREY SMOKE BEGAN POURING OUT OF THE BACK AT STARTUP. I TOOK IT IN TO HAVE THE OIL CHANGED (NOT THE DEALER). IT WAS SUGGESTED THAT I TAKE THE CAR TO THE DEALER, ESPECIALLY IF IT LOST OIL (WHICH IT DID). THE DEALER FOUND EXCESSIVE SLUDGE BUILD UP. THEY SAID THEY HAD TO CLEAN SLUDGE FROM THE CYLINDER HEADS AND CAMSHAFTS, AND REPLACE THE VALVE COVERS, STEM SEALS AND RELATED GASKETS AND THE R&R ENGINE OIL PAN. THEY ALSO SAID THEY CLEANED THE SLUDGE FROM THE PAN OIL PUMP AND PICK UP SCREEN, AND THE CAM CAPS WERE SCORED DUE TO LACK OF OIL LUBRICATION. THE ONSITE SERVICE MANAGER (WHO SUPPOSEDLY SPOKE TO THE REGIONAL SERVICE MANAGER) SAID THE SLUDGE BUILD UP WAS OUR FAULT AND REFUSED TO HONOR THE WARRANTY. WE PAID $2670.82 FOR THE REPAIRS. I'VE HAD THE CAR BACK LESS THAN A WEEK, BUT SO FAR NO MORE PROBLEMS. I FEEL THAT A CAR WITH LESS THAN 15,000 MILES ON IT SHOULD NOT HAVE HAD THIS KIND OF PROBLEM, AND SHOULD HAVE BEEN COVERED BY THE WARRANTY. I'VE TALKED TO SEVERAL OTHER OWNERS OF TOYOTAS WHO HAVE HAD SIMILAR PROBLEMS. EVEN THE TOYOTA PEOPLE IMPLIED THEY'VE SEEN THIS TYPE OF PROBLEM OFTEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732767September 28, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
BOTH PROBLEMS/INCIDENTS OF THE AUTOMATIC TRANSMISSION AND TORQUE CONVERTER ARE TIED TOGETHER. THE TOYOTA SIENNA WAS LESS THAN A YEAR OLD AND HAD 9,900 MILES ON IT. CRUISING AT 70MPH THE TRANSMISSION DISENGAGED AND THE ENGINE RACED TO 7,000RPMS. PULLING THE SIENNA OVER TO THE SIDE OF THE ROAD, THE TRANSMISSION WOULD NOT ENGAGE IN ANY OF THE FORWARD OR REVERSE GEARS. THE SIENNA HAD TO BE TOWED TO DUBLIN TOYOTA FOR WARRANTY REPAIR ABOUT 65 MILES AWAY. DEALER CANNOT TELL ME WHAT FAILED, THEY WERE INSTRUCTED TO SEND PARTS INTACT BACK TO THE FACTORY FOR POST MORTEM DIAGNOSIS. I HAVE OPENED A REPORT WITH THE TOYOTA CUSTOMER ASSISTANCE CENTER ON 8/31, #20000-8311289. ALSO HAVE BEEN SPEAKING TO THE DUBLIN TOYOTA CUSTOMER RELATIONS MANAGER, JANET FRASER ABOUT FINDING THE CAUSE OF THE PROBLEM AND EXTENDING THE WARRANTY TO THESE DRIVE TRAIN COMPONENTS. IT HAS BEEN TWO WEEKS WITH NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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