Toyota Sienna Complaints (2000)

363 consumer complaints on file.

#755469December 10, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I BELIEVE ENGINE SLUDGE COMPLAINTS ARE FICTICIOUS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754712November 19, 2001
ENGINE AND ENGINE COOLING:ENGINE
WHITE SMOKE COMES OUT OF THE TAILPIPE WHEN THE ENGINE IS STARTED. TOYOTA DEALER SAYS THAT THE RINGS ARE BAD DUE TO SLUDGE IN THE ENGINE. THEY, AND TOYOTA CORPORATE OFFICE, SAY THAT THE SLUDGE IS DUE TO NEGLIGENT MAINTENANCE. HOWEVER, OIL CHANGES WERE MADE AT THE PROPER INTERVALS ACCORDING TO THE OWNER'S MANUAL. THE DEALER SAYS THAT REPAIRS WILL COST BETWEEN $2300 AND $5700 AND THAT THE WARRANTY IS VOIDED BY THE PRESENCE OF SLUDGE. I TRIED, UNSUCCESSFULLY, TO CONVINCE THEM THAT THIS LEVEL OF SLUDGE BUILD-UP WAS NOT REASONABLE FOR AN ENGINE OF THIS AGE. I'M AT A LOSS AS TO WHAT TO DO TO GET TOYOTA TO HONOR THEIR WARRANTY. THIS SEEMS LIKE FRAUD TO ME. IS THERE ANYTHING THAT NHTSA CAN DO? GIVEN THE NUMBER OF COMPLAINT THAT I'VE SEEN ON THIS SITE REGARDING THIS PROBLEM, I THINK SOME GOVERNMENTAL PRESSURE WOULD HELP TO GET TOYOTA TO DO THE RIGHT THING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899133November 14, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER WAS PULLING UP IN DRIVEWAY AND NOTICED THAT THERE WAS WHITE SMOKE COMING FROM UNDERNEATH OF VEHICLE. SHE TOOK IT TO GAS STATION, AND MECHANIC TOLD HER THAT OIL WAS LESS THAN THREE QUARTS LOW. DEALERSHIP WAS AWARE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754473November 13, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, UNKNOWN OR OTHER
NOTICED WHITE SMOKE UPON STARTING CAR FOR A COUPLE OF DAYS. THE FOLLOWING SUNDAY, THE OIL PRESSURE LIGHT CAME ON WHILE TRAVELING-STOPPED AND PUT IN 1 QUART OF OIL, LIGHT WENT OUT. THE FOLLOWING MONDAY, THE ENGINE CHECK LIGHT CAME ON. THE NEXT MORNING, TUESDAY I TOOK THE CAR TO THE NEAREST TOYOTA DEALER AND WAS TOLD THAT OUR ENGINE WAS FULL OF SLUDGE DUE TO IMPROPER OR LACK OF MAINTENANCE. THE REPAIRS WERE NOT COVERED UNDER THE WARRANTY. WAS GIVEN AN ESTIMATE OF $9K TO REPLACE THE ENGINE OR $5500 TO REBUILD THE ENGINE. WE THEN TOOK THE CAR BACK TO THE DEALER WHERE WE PURCHASED THE CAR, AND WAS TOLD THE SAME THING, ONLY THIS ESTIMATE WAS $2K TO "CLEAN" THE ENGINE. THE SERVICE MANAGER CALLED THE TOYOTA REP ON OUR BEHALF AND WAS DENIED ANY HELP THROUGH THE WARRANTY. IN FILING A REPORT WITH TOYOTA WAS TOLD MY NEXT STEP WAS ARBITRATION - "THE PAPERWORK IS IN YOUR WARRANTY BOOK". I HAD TO HAVE THE ENGINE CLEANED AT MY OWN EXPENSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898273October 25, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THERE WAS WHITE SMOKE COMING FROM EXHAUST AT START UP, VEHICLE WAS USING 6-7 QUARTS OF OIL IN A 10 WEEK PERIOD. DEALER DETERMINED THERE WAS SLUDGE BUILD UP IN ENGINE, AND ENGINE NEEDED TO BE REPLACED.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563587October 1, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE VEHICLE CRANKS BUT DOES NOT START, THE VEHICLE CONSUMES EXCESSIVE OIL DUE TO TO THE ENGINE BEING SLUDGED AND THE RINGS WERE BAD, THE DEALER INFORMED CONSUMER THAT A SHORT BLOCK ASSEMBLY NEEDED TO BE INSTALLED, AND WOULD COULD $6000 BECAUSE THE WARRANTY WAS CONSIDERED TO BE INVALID DUE TO IMPROPER MAINTENANCE.*YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896892September 26, 2001
SUSPENSION
WHILE DRIVING VEHICLE WOULD DRIFT TO THE LEFT. WHEN THE BRAKES WERE APPLIED WOULD PULL HARDER TO LEFT. PROBLEM WAS NOT ALIGNMENT OR TIRES. WAS INFORMED BY MECHANIC COULD NOT DO REPAIRS UNDER WARRANTY. MANUFACTURER BUYING VEHICLE BACK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896067September 10, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHILE DRIVING PASSENGER'S SIDE DOOR WILL JUST OPEN. CONSUMER HAS TAKEN VEHICLE TO DEALER 3 TIMES. DEALER COULDN'T FIND CAUSE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751600September 3, 2001
WHEELS:LUGS/NUTS/BOLTS/STUDS
1 WHEEL BOLT SEVERED WHILE TRYING TO REMOVE LUGS: NUTS. 1 WHEEL BOLT SEVERED WHILE TIGHTENING LUG NUT. BOTH BOLTS FAILED ON THE SAME DAY AND WERE BEING WORKED ON BY DIFFERENT PEOPLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751148August 26, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE ENGINE PRODUCE CLOUDS OF GREY/WHITE SMOKE FOR 5 TO 10 SECONDS AFTER A COLD START UP. UPON CHECKING, FOUND THE ENGINE OIL 1.5 TO 2 QUARTS LOW. ADDED OIL AND DROVE VEHICLE FOR A FEW DAYS WITH SIMILAR SYMPTOMS - SMOKE AFTER COLD START OF AFTER BEING PARKED FOR MORE THAN 2 HOURS. ON 7/3/01 BROUGHT THE CAR IN TO DEALER FOR DIAGNOSIS. THE DEALER LOOKED UNDER ONLY ONE CAMSHAFT COVER, FOUND EVIDENCE OF SLUDGE AND - EVEN THOUGH I HAD RECEIPTS AND PROOF OF THREE PRIR OIL & FILTER CHANGES AT 5800, 11000, AND 16595 MILES - DECLARED MY ENGINE WARRANTY NULL & VOID AND MADE NO OTHER ATTEMPT TO DIAGNOSE THE PROBLEM. I AM CURRENTLY TRYING TO GET TOYOATA TO HONOR MY WARRANTY AND TO HAVE ANOTHER DEALER OR MECHANIC DIAGNOSE THE PROBLEM. HOWEVER, RESEARCH ON THE WEB INDICATES THAT TOYOTA IS STONEWALLING MANY CUSTOMER LIKE MYSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895050August 23, 2001
AIR BAGS:FRONTAL
WHILE DRIVING CONSUMER WAS INVOLVED IN A 35 MPH RIGHT FRONTAL COLLISION, TOTALLY DAMAGING FRONT END. ALSO, UPON IMPACT, DRIVER'S SIDE AND PASSENGER'S SIDE AIR BAGS FAILED TO DEPLOY. CAUSE HAS YET TO BE DETERMINED. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#894648August 17, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE TRAVELING AT 50 MPH AND WHEN DEPRESSING ACCLERATOR VEHICLE WOULD NOT GAIN SPEED OR SHIFT INTO REVERSE. DEALER WAS CONTACTED. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750272August 12, 2001
TIRES
VEHICLE HAS EXPERIENCED SEVERE PULLING TO THE RIGHT SINCE NEW. BOTH FRONT TIRES REPLACED AT 12000 MILES. DEALER DENIES THE EXISTENCE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893231August 1, 2001
AIR BAGS:FRONTAL
WHILE DRIVING 55MPH AIR BAGS DIDNOT DEPLOY WHEN ANOTHER VEHICLE PULLED IN PATH AND CONSUMER REARENDED THE VEHICLE.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#562193July 23, 2001
POWER TRAIN:MANUAL TRANSMISSION
WHILE DRIVING ON THE HIGHWAY, VEHICLE SUDDENLY LOST POWER AND STARTED SLOWING DOWN VERY QUICKLY FORM THE HIGH SPEED THAT CONSUMER WAS DRIVING, VEHICLE WAS TOWED AND CONSUMER WAS INFORMED THAT THE TRANSMISSION HAD GIVEN, CONSUMER HAS HAD TRANSMISSION REPLACED TWICE, ALSO THE TORQUE CONVERTER REPLACED.*YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748944July 23, 2001
TIRES
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK (TIRESIZE: P215/65R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747944July 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
WHILE DRIVING IN INTERSTATE 15 AT 70 MPH,I SUDDENLY LOST SPEED AND TACHOMETER WENT UP.THE ENGINE RUNNING BUT SPEED GOING DOWN.I JUST USE INERTIA TO PULL INTO THE MEDIAN. DEALER SAID THEY HAVE TO REPLACE TRANSMISSION.THIS IS A SERIOUS SAFETY PROBLEM,PLEASE ACT ASAP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747945July 6, 2001
SUSPENSION:FRONT
LOUD POPPING IN FRONT WHEEL AREA. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891665June 29, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
UPON STARTING UP AND NORMAL OPERATION OF VEHICLE, SMOKE WILL COME FROM EXHAUST. DEALERSHIP EXAMINED VEHICLE, AND DETERMINED THERE WAS OIL ALL OVER AND THROUGHOUT ENGINE, CAUSING SMOKE. FACTORY REPRESENTATIVE VOIDED WARRANTY, AND INFORMED CONSUMER THAT REPAIRS WERE AT HER EXPENSE, APPROXIMATELY $5000.00. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747360June 25, 2001
TIRES, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION
TOLD BY TOYOTA THAT SLUDGE IN THE ENGINE IS OUR FAULT DESPITE REGULAR OIL CHANGES. WE DON'T HAVE ALL OUR RECEPTS BUT CHANGED THE OIL AT LEAST 4 TIMES SINCE WE OWNED THE CAR. IMPOSSIBLE TO BELIEVE THAT WE WERE NEGLECTFUL, ESPECIALLY WHEN I AM SEEING SO MANY OTHER CASES WITH THE SAME THING HAPPENING. THERE NEEDS TO BE AN INVESTIGATION HERE SOON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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