Toyota RAV4 Complaints

921 consumer complaints on file.

#11561028December 20, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Problemas con el sistema de precolosion falla del sensor el carro es inseguro e tenido 2 incidentes donde el sistema no responde ni se activa antes del impacto problemas con el motor, estabilidad del carro, conteo de velocidad, frenos, llantas, cruze de carriles, puntos ciegos
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11561015December 19, 2023
UNKNOWN OR OTHER
1 - there is no hatch release button on the remote or inside the vehicle 2 - there is no tune knob on the radio. Dangerous when using the touch screen to change channels while driving 3 - the door handles are close to the door hinges. Extremely hard to carefully open and also have to pull very hard to close doors. There is no grip in the door armrests. 4 - gearshift should be on the left side of console, not the right 5 - no ability to customize what you want displayed on the touchscreen, ie mpg, direction, temperature, date, time, channel, etc. It’s all or nothing. 6 - trip info doesn’t display current mpg compared to trip mpg 7 - passenger seat has pocket on back, but driver’s seat does not
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558305December 4, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, UNKNOWN OR OTHER
Screen used for backup camera and radio was intermittently non-responsive. Issue has been seen/confirmed at the dealership. Safety concern is the failure/inaccessibility to the safety/visibility feature associated with the reverse camera. (Issue was intermittent upon ignition and remain non functional until vehicle would be powered off and back on again.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557776November 30, 2023
UNKNOWN OR OTHER
The drivers side mirror is distorted like if you have on a pair of glasses that are stronger than they actually are. It makes my eyes go cross-eyed everytime I look into that mirror & it's going to cause me to get into an accident if it's not addressed. I already went to the dealership & the service consultant said he could see what I was talking about but the service technician said he saw nothing wrong with it. I am also have an issue with the alignment. It was off when I brought it in for my inspection sticker & had them look at it & they said it was slightly off so they adjusted it but here it is 3 days later & my alignment is off once again. I contacted the person that sold me the car & a service manager is suppose to be getting in touch with me. That's also what they said last week when I first mentioned the issues to them but I never got a phone call. So we shall see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557587November 30, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Toyota Rav4. The contact stated that while her husband was driving approximately 75 MPH, there was an abnormally loud booming sound heard. After stopping to inspect the vehicle it was discovered that the glass sunroof had exploded. The contact stated that during the failure, there was no other vehicles or objects were nearby. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 50,000. Repairs were made but the contact paid out of pocket for them. Their claim for reimbursement from the manufacturer was denied due to there being no evidence of a factory defect or an outstanding recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557567November 30, 2023
UNKNOWN OR OTHER
The navigation system very frequently loses your location and begins jumping all over the place searching. I've been complaining to Toyota about since the day after I purchased my 2023 RAV4 Hybrid and at first they blamed my iPhone, then claimed they knew nothing about the problem, only after months of complaining do they now acknowledge that there is an issue and they are working to fix it. In addition to the navigation issues with the new head unit, it also no longer pauses or mutes music when reading text messages or dictating text messages. I previously had a 2019 RAV4 Hybrid and didn't have either of these issues. Now I am no longer able to handsfree listen to or respond to text messages and the navigation system is so faulty it is virtually useless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557504November 29, 2023
AIR BAGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On Nov 05, at approximately 11:10pm, I was driving my RAV4 on Alafaya Trail, Orange County, Orlando. While approaching the traffic signal which had turned red, despite multiple attempts to engage the brakes, the vehicle continued moving, ultimately leading to the collision with the traffic turning left at the signal (coming from her right). The impact of the collision resulted in significant damage to the RAV4, and unfortunately, the airbags did not deploy as they should have. As a result, I hit my face on the steering wheel, and then hit the head on the left window when a second vehicle hit my RAV4 on the passenger side. The complete failure of airbag deployment has raised serious safety concerns for me. As of 28th November, I have been informed by our insurance company that the vehicle cannot be repaired and has been totaled. Our insurance company GEICO has been requested to hold on to the vehicle for necessary investigations.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11556467November 22, 2023
VISIBILITY/WIPER
As I was driving, I heard a loud pop. I looked up and my sunroof was completely shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553531November 4, 2023
UNKNOWN OR OTHER
The Media system is used prevalently to navigate in cities like Dallas and can be considered a crucial part of the car. However in all Toyotas this is a defective part and often disconnects while driving making it difficult and often unsafe due to the sudden interruptions especially when you are traveling at on highways or city streets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552337October 27, 2023
SERVICE BRAKES
When I drive this vehicle i have to be very careful. The moment you take break pedal the vehicle doesn't stop, It started shuffling and showing a warning sign of slippery road. It takes extra couple space to fully complete stop. It is summer time there is not slippery road road around. I hope they will fix this issue before it gets bad or kill someone. This is a dangerous act when you can not control your break pedal. All break pads are new this is 2023 vehicle built in June.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552153October 27, 2023
UNKNOWN OR OTHER
The sunroof on my 2021 RAV4 hybrid exploded as I was driving to work today, October 26, 2023. I've already reported the incident to my insurance provider and started to file a claim. Hopefully it will get fixed soon. The explosion startled me because I was driving on the freeway at 65 mph. I stopped onto the emergency lane to check around my vehicle and to my surprised, I didn't see anything amissed. I thought it was my tire. I continued driving because I didn't want to be late for work. As I continue to drive, I heard noises above my head. When I arrived at work and parked, I check my roof to discover my sunroof was shattered. Is there a recall for the sunroof exploding?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551606October 24, 2023
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
When driving the car and stopping at a stop sign or stop light, the engine will shut off. The automatic restart occurs and with the headlights on the climate temp control display flickers While all the other dashlights remain bright. Many people are disabling the system. Since there is a switch you can press, defeating the system. Toyota sent a technical specialist who inspected the system. And since he couldn't find how to fix it, declared it normal. Apparently toyota designed the car to do this for some unknown reason. He stated That lights will dim when the car restarts. It is not dimming as if a current draw, it flickers every time. This of course, affects the fuel economy of the car, defeating the system, which many people do and creates a concern of why that one component flickers. Toyota installs a heavy 605A battery to operate this system Since there are so many restarts. Will this create a car fire at some point? I would imagine That it makes a difference in The cafe reporting since so many people Disable the system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551235October 22, 2023
AIR BAGS
I was traveling on a nearby road at approximately 40mph when another vehicle ran a stop sign causing me to t-bone his vehicle and spin around. There was no time for evasive measures so the vehicles collided at full speed. I hit my head on the left side as a result of the collision. The point of impact on my car was the entire front end. Neither my front nor side airbags deployed during the collision. They should have.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11551217October 22, 2023
ELECTRICAL SYSTEM
The vehicle was left parked for 7 days and battery was found to have discharged and would not start or provide any displays on the dash board. No map lights were were found to have been left on and no accessories were connected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551174October 21, 2023
UNKNOWN OR OTHER
I was coasting into a parking space (at 6.8 mph) and as I attempted to park, the car suddenly accelerated and went up and over the concrete rectangle park stop and smashed into a brick building (12.4 mph) and went back over the park stop before the engine in the vehicle finally died. During the acceleration, I was trying to brake the car, but the car wouldn’t stop. I was yelling to my husband that the car wouldn’t stop. The driver airbags deployed as well as the knee air bag. The passenger airbags did not deploy as there was not a passenger in the front seat. The car had 4258 miles and was totaled. My husband and I both sustained injuries. According to the Toyota app, the vehicle had a “0” rating for fast acceleration and a “1” rating for harsh braking during this particular trip. I contacted Toyota and an investigation was conducted using Bosch Crash Data Retrieval Tool 23.2.1. The data shows a 5 second timeframe with .50 second intervals. The vehicle speed at the 5 second mark was 6.8mph with 0% accelerator pedal. At 2 seconds, the speed was 5.0mph with 8.5% accelerator pedal. And, at the crash point the vehicle speed was 12.4mph with 100% accelerator pedal. Toyota product liability contacted me with their report stating that there was no brake pedal application prior to the impact and that pressure was applied to the accelerator pedal at wide open throttle seconds prior to the impact, and they found no obstructions or interference with the operation of the accelerator pedal. Further, they found the brakes to be operational However, the vehicle could not be test test driven as it would not turn on. In summary they did not find any evidence of an issue or defect with the vehicle based on inspection and electronic data.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11550585October 18, 2023
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Backed into a mailbox on the passenger side rear taillight. Car did not detect the mailbox and give any warning to the driver. Mckinnon Toyota in Clanton Alabama advised that this vehicle is not equipped to detect a stationary object behind the vehicle. Three individuals at Toyota customer service advised that it did. R/O Number for the visit is [XXX]. The reference number from Toyota customer service is [XXX]. Car was purchased on 6/2/23. Car was purchased with the expectation that it was equipped to detect rear stationary objects when in reverse. I consider this a safety issue if it will not detect a person behind the car in reverse. This is my daughter's car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11550553October 18, 2023
POWER TRAIN, ELECTRICAL SYSTEM
Lurching transmission when under mild acceleration at low speeds. Infotainment system does not work correctly and causes all infotainment controls to become unresponsive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549454October 11, 2023
FUEL/PROPULSION SYSTEM
I bought a 2023 Rav4 Hybrid XLE brand new. On my first refill of the gas tank, I noticed that the gas needle would only go a smidge over the 3/4 mark. The RAV4 hybrid is supposed to have 14.5 gallons and around 540 miles per tank but I estimate it to fill around 10.5 gallons and the car shows around 413 miles per tank. I've attached two images I took when I filled up the tank, the car showed around 36 miles left to empty and it only pumped 8.8 gals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548476October 5, 2023
TIRES
The contact owns a 2023 Toyota Rav4. The contact stated that while driving at 75 MPH, the vehicles front driver side tire had a blowout. Both sidewalls exploded outward. (Original Tires) No warning light was illuminated. The vehicle was taken to a dealer. The mechanic suggested that the contact had hit a pothole. The front driver-side tire was replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 895. The contact will update the complaint with the Tire information
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544876September 16, 2023
VISIBILITY/WIPER
The moonroof on this vehicle shattered without warning as I was driving on the freeway. It sounded like a loud boom and when i looked up the tempered glass was falling on me and inside my 2023 Rav4. This is a huge safety issue and im not only concerned about my safety but how much glass is in my car - I take my kids to school in this car. Im going to take it to the dealership today to have them repair it - this should br a warrantied item but I have read there are multiple issues in other Rav4's.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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