Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#11527000June 14, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Toyota Prius. The contact stated that while driving at an undisclosed speed, the ABS warning light and two other unknown warning lights illuminated. The contact stated that the brake pedal went to the floorboard while depressed. Additionally, the contact stated that while self-inspecting the vehicle, he became aware that there was no brake fluid in the brake fluid reservoir. The contact stated that when the vehicle was self-inspected for a second time that same day, the brake fluid was full. The vehicle was taken to an independent mechanic, who informed the contact of an unknown recall for the brake booster. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525831June 7, 2023
SERVICE BRAKES
There was some kickback or resistance when engaging the brake to start the car. When the car turned on, the brake light, ABS light, and traction control light lit up. I took the car to Toyota service, they stated that the brake booster pump was defective and needs replacement. I see that there is not an open recall for this vehicle, however there was a recall #13V235000 that was sent out in 2013 with the exact same issue for 2010 Toyota Prius. We bought the car as a certified Pre Own in 2015, so we did not get this notification. I am trying to figure out why this car does not fall under the recall category? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525898June 7, 2023
SERVICE BRAKES
The braking system developed a leak in the accumulator causing the whole braking system to fail and turn the abs light on in the car as it leaked brake fluid into the brake booster from the master cylinder
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525105June 2, 2023
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
Hybrid system shut down while driving. Cleared at deal ship twice. happened two more time. Dealership claims they were unable to recreate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523111May 21, 2023
UNKNOWN OR OTHER
Took my car to Toyota dealership to get remedy J0V NHSTA recall ID NO. 18V684 Fixed. Dealership has refused to work on recall and has told me I need to pay out of pocket for repair because my car does not fall into certain codes yet it’s a specific recall that needs to be done on my vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523119May 21, 2023
SERVICE BRAKES
Almost caused a major accident. Brakes failed with no warning!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520320May 3, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My Prius 2010 has thrown the ABS, Traction, and Brake HUD lights all together. I took it to an Autozone and scanned the code to get the C1391: Abnormal Leak of ACC PRESS error. Many Prius 2010 have this issue, I'm sure I'll need to replace the actuator and/or accumulator and I know that will cost a good bit, i hope Toyota could help us fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519418April 28, 2023
STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
2010 TOYOTA PRIUS. CONSUMER WRITES IN REGARD TO PAINT ISSUES ON VEHICLE. THE CONSUMER STATED BECAUSE OF THE ORIGINAL PAINT PROBLEMS, "A CUSTOMER SUPPORT PROGRAM IS PROVIDED BY TOYOTA FOR VEHICLES WITH THE ORIGINAL FACTORY BLIZZARD PEARL PAINT. IF THE CONDITION IS VERIFIED THE SPECIFIC PANEL AFFECTED WILL BE REPAIRED."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516748April 12, 2023
SERVICE BRAKES
I was driving and all of the sudden lights came on, on the dashboard and when I started to slow down I noticed the brakes were very "mushy" and barley worked. I then drove it directly to the dealership and on the way the lights went off, and brakes went back to normal. This is a very dangerous situation for anyone to be in and I don't know why NHTSA has not made this a mandatory recall for Toyota, I know why Toyota does not recall $$. They are now making $$ on parts and their dealers are making $$ on this service. I did not find a specific recall on the NHTSA website but I did find a recall # that I will be looking into in more depth. That recall number is 13V235000. The dealership said it would cost $3,000 to replace the Brake Booster Pump Assembly and Master Cylinder. If I were someone with very little funds to get this repaired then I would drive the car as my only source of transportation. This type of repair should be recalled and NHTSA should get this resolved with Toyota ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514893April 1, 2023
POWER TRAIN, ELECTRICAL SYSTEM
Purchased new a 2010 Toyota Prius third generation level 4 in July of 2009. Hybrid battery pack failed just after 150,000 warranty lapsed at 155,000 miles. January 2023 floods in Merced, CA damaged one of blocks in Hybrid battery pack driving through waters at 191000 miles on odometer. This threw DTC POA 080 'Check Hybrid System' message. The following month February 2023 at 191500 miles I notice loud cooling fan for hybrid battery operating for the first time ever! Fan is located in rear seat behind front passenger. Air vent is clearly visible. I believe defective fan led to overheating of hybrid battery premature failure at 155,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512678March 19, 2023
FUEL/PROPULSION SYSTEM, SERVICE BRAKES
I was driving in my neighboorhood and as I went up the wall bridge my acceleration stalled and my ABS light, Check engine light, and check hybrid system light came on simultaneously and started beeping. At the same time, I lost my braking ability completely. I had to swerve off to the grass in the hopes of not hitting turning traffic at the stop sign. Luckily, it stopped before doing any major damage to anything. Thankfully, I was close to home and was able to put it in my driveway safely. The check engine light then cut itself off, but my brakes remained completely nonfunctional. If this had happened on the highway or a busy road I'm sure it would’ve been much worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512163March 16, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Nothing wrong with it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512170March 16, 2023
AIR BAGS
Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510441March 6, 2023
SERVICE BRAKES
ABS system and traction control lost. ABS booster pump and master brake cylinder broke down. They should be life long parts. Brakes lost its function on highway and was pretty dangerous. ABS light, traction control light and brake light on. Dealer refused to change on their own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510157March 4, 2023
AIR BAGS, SERVICE BRAKES, SEAT BELTS
ABS system displayed airbag symbol displayed brake symbol displayed seat belts light flashing airbag system showing off. Toyota dealership is aware of the problem with the ABS system along with the items mentioned. accident could have been avoided contact if the ABS system was working. Airbags did not deploy. Advise Toyota corporation on 27 February 2023 file number 230-227-00 2210 in regards to the ABS they were also advised of the airbag symbol displayed in the seat belt fasten flashing on driver side when an individual is seated in the car and buckled in. Vehicle has not been inspected yet however on Monday 6th of March it will be inspected by copart, by the direction of the USAA insurance company.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11509442February 28, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, TRACTION CONTROL SYSTEM
The contact owns a 2010 Toyota Prius. The contact stated that while driving at various speeds, the vehicle started to hesitate. The ABS and traction control warning lights were illuminated. The contact stated that there was brake message displayed. During the failure the brake pedal had to be depressed twice before the vehicle responded. The vehicle was taken to the local Service Center who diagnosed that power brake booster and master cylinder needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle did not qualify for the Extended Warranty related to the failure. The local dealer was not yet contacted. The failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508191February 20, 2023
SERVICE BRAKES
I noticed that my brakes felt mushy when applied. The ABS light came on in my car. I took it to 2 different Toyota dealers and both said that my break boosters were failing and would need replacing. I had 125,000 miles on my car. The brakes were working adequately at that time, but I was aware that they could fail at any time and put me in danger. I was charged $3637 for diagnosis and repair on 12/6/22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507450February 15, 2023
SERVICE BRAKES
The contact owns a 2010 Toyota Prius. The contact stated while his wife was driving 40 MPH, the traction control, ABS, brake warning light, and other unknown warning lights were illuminated. The contact's wife was able to drive to her residence. The contact stated that he was an independent mechanic and he had diagnosed that the failure was related to NHTSA Campaign Number: 13V235000 (Service Brakes) however, the VIN was not included. The vehicle was towed to the dealer but was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 192,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506132February 7, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
The ABS, VSC/traction control, and brake system warning lights all came on at the same time in my 2010 Toyota Prius. I almost lost control of my car's braking ability. Afterwards, the hybrid system does not perform its regenerative braking/recharging any longer. And the cruise control mode doesn't work also. The DTC from the OBD2 port is C1391 - abnormal leak in the brake fluid accumulator. I found out that this issue is widespread among Gen 3 Priuses, but Toyota has not made this officially a recall campaign, but classifies it as a "customer support bulletin." But the issue is dangerous enough that it should be a recall item. I moved homes in fall of 2018, and Toyota says it mailed out a letter about this brake issue and resulting campaign, but I never received the letter. I was totally unaware that this was a safety issue, that Toyota acknowledged it, and that this safety issue with an ongoing "recall" campaign with an expiration date. Toyota denies that this is a recall issue, and will not provide this service. I would like for NHTSA to reopen and investigate this issue, and make Toyota issue a general recall campaign to resolve this dangerous safety problem with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505598February 4, 2023
SERVICE BRAKES
My 2010 Toyota Prius (JTDKN3DU3A1307523) had the ABS/brake warning/traction control (VSC) lights come on at the same time and I lost a significant portion of my braking ability, while driving. I was able to pull into a shop. The mechanic connected a code reader to the OBD II port and found the code DTC C1391. It is a failure with the ABS booster pump assembly and accumulator. I called Toyota corporate line and they said there was an expired Customer Support Bulletin, which I did not receive mail alert for, and that it is not a recall, and that the customer is on the hook for replacement of the failed component. They repeatedly told me it was not under recall, even though internet forums all mention it as a recall campaign. I called auto shops in my area (specializing in Toyota and Japanese makes) and they all did not want to perform the repair as they found it too complicated to do, and told me Toyota has a recall campaign and advised I call Toyota corporate to get serviced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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