Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#11548847October 7, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
The breaking lights, skid lights and another light associated with breaks came out and I lost the ABS abilities, the hv battery is not charging while breaking. These lights comes out randomly. Very risky especially while breaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548115October 3, 2023
SERVICE BRAKES
Due to insufficient corrosion protection, the rear brake line of my 2010 Prius burst as I pressed the brake pedal in my driveway. It dumped ALL of the brake fluid onto the ground within a couple of minutes. Imagine if I had been driving!! There could have been a serious crash!! This was sudden. There were no brakes! Pedal lost all pressure and went to the floor when pressed. Lots of warning lights and alarms screaming inside car. The vehicle has been inspected and repaired at the Toyota dealer as of 10/03/2023. I have pictures of the failed part when it was installed on the car. If the dealer is contacted quickly, they might still have the actual failed brake line (which I was charged disposal fees for.) This was very scary and numerous lives could be at risk due to the popularity of this car and its use in rideshare/taxi service. There were no warnings prior to this. Brakes worked normally. Car is well maintained with dealer service records. There is no excuse for not properly trading such a critical part for corrosion, just to save money. Peoples lives are at stake!! It's the BRAKES of the car!! Someone needs to investigate this! I have pictures and receipts I can provide.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546631September 26, 2023
SERVICE BRAKES
I was driving and all of the sudden lights came on, on the dashboard and when I started to slow down, I noticed the brakes were very "mushy" and barley worked. I then drove it directly to the dealership and on the way the lights went off, and brakes went back to normal. This is a very dangerous situation for anyone to be in and I don't know why NHTSA has not made this a mandatory recall for Toyota, I did find a recall # 13V235000 (which needs to be extended). The dealership said it would cost $3,000 to replace the Brake Booster Pump Assembly and Master Cylinder. This type of repair should be recalled, and NHTSA should get this resolved with Toyota ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542992September 6, 2023
SERVICE BRAKES
Affected by the recall number 10V036000, the 2010 toyota prius is manufactured with a defective brake booster and master cylinder system which causes defect of the brake system, and causes my vehicle to often lose power in abs and randomly lose abs power braking, making brakes hard, and makes for longer stopping distance. This is a problem for many and obvious reasons on the road regarding safety. All vehicles should have optimal braking systems for the road, and should otherwise be repaired at no cost if the car is manufactured with defect. This has caused no accident for me yet but the abs has failed on many occasions. I have read at least 100 cases of this given vehicle under this recall being caused an accident with faulty brakes, and sometimes complete failure to stop which is extremely worrying. This recall excludes vin numbers past a certain date, yet the recall in question is certainly still affecting many cars, as capistrano toyota has also called for petition of toyota to repair at no cost for all affected vehicles. Yet all dealerships have denied my request and toyota has no formal coverage regarding the rest of the faulty vehicles they manufactured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540333August 23, 2023
SERVICE BRAKES
Known problem for Prius with limited manufacturer liability. My breaks started failing, I am being quoted at $4000 in repairs and labor. My car is 3 years older than the recall parameters but within mileage. Manufacturer won’t cover anymore since it’s past due
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540200August 22, 2023
SERVICE BRAKES
Brake system failure. ABS light / Brake Light / Traction Control light. There is a recall but expired. Code C1391 need to replace Brake Booster and Brake pump. Recall should have included my car. 1,500.00 plus parts only. recall should be extended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540214August 22, 2023
SERVICE BRAKES
Hello on my 2010 Prius the ABS, Brake, Traction Control lights are all on lit up on my dashboard. Brakes are making loud noise when I stop the vehicle. I took the car into my local dealership service department. I’m being told that the brake booster and master cylinder needs to be repaired. This was a part that was put under an extended warranty with Toyota but now it’s no longer being covered by the warranty. So they want me to pay out of pocket to fix. I would like to report that they should honor the warranty agreement for my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539713August 21, 2023
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2010 Toyota Prius. The contact stated while driving 45 MPH, there was an abnormal sound coming from the front driver’s side of the vehicle. The contact stated that the traction control, brakes, the Pre-Collision System (PCS), and the ABS warning lights were illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the brake actuator and the brake booster to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with the TSB: POL1803, however the vehicle was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538051August 12, 2023
SERVICE BRAKES
To submit a claim to the NHTSA regarding my 2010 Toyota Prius (VIN [XXX] ), I wish to highlight a concerning issue with the brake booster, actuator, and brake booster pump assemblies. This malfunction has the potential to lead to brake failures, posing a significant risk of collisions with other vehicles. The presence of a diagnostic trouble code (C1391) and the illumination of ABS, traction control, and exclamation symbol lights, coupled with an audible whirring sound during braking, underscore the confirmed nature of this problem. This whirring sound initially emerged a year ago, accompanied by temporary dashboard light activation, which eventually subsided, while the whirring sound has persisted. Toyota has initiated an extended warranty program labeled (ZJB), encompassing a span of 10 years from the initial usage date or until 150,000 miles are reached, whichever comes first. Regrettably, my vehicle's mileage has exceeded 182,000 miles over the stipulated 150,000-mile threshold, and its age surpasses 13 years, rendering it ineligible for inclusion in this program. The actions of Toyota appear to prioritize financial gains over the well-being and security of countless drivers and passengers who are potentially endangered by these defective brakes. Their stance is exemplified by the reluctance to offer a comprehensive solution. I find myself compelled to bear the burden of approximately $3,000 in brake-related expenses at dealerships—an unjust imposition on consumers, given Toyota's distribution of flawed components that jeopardize safety and lives. Toyota's response has been inadequate, limited to extending warranties and performing repairs solely on vehicles that have already experienced brake failures. This approach neglects the prevention of potential injuries or fatalities that could be averted through proactive measures, such as issuing a full-scale recall. In light of these circumstances, I am seeking redress through the app INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535741August 1, 2023
SERVICE BRAKES
My brakes are not working effectively. They are not engaging as they are meant to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530789July 7, 2023
SERVICE BRAKES
Brake booster failed while driving. Warning light ABS, traction control and brake light lights up. Lost power brake. Car is hard to stop with the manual brake in the fail safe mode. with C1391 code logged. Toyota had an ZJB warranty extension but my car is not covered because the warning light did not show during the 10 year window. The brake booster fail appear common and should be cover by a recall instead of a warranty extension.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529866July 1, 2023
SERVICE BRAKES
Brakes take longer to apply with weird noise. There is a weird sound. Brakes are fine not worn. Mechanic says bad abs actuators which should not have failed since should last life of car. There was a recall on this but my car not in the vin search not sure why. All problems described in that recall is what I am experiencing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529923July 1, 2023
SERVICE BRAKES
Brake system failure. ABS light / Brake Light / Traction Control light. Low mileage car. Likely the last Hybrid I would buy. $4000 to fix. Almost what I paid for the vehicle. There is a recall but expired. Should be by mileage not time!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529616June 29, 2023
SERVICE BRAKES
There's existing problem right now in my vehicle that braking is less responsive and also the ABS, EMG brake lamps and Traction control lights are on the whole time on my dashboard. I took it to the mechanic and he found out that Theres a problem with the Brake Booster Pump Assembly which developed a crack inside the accumulator housing. As result nitrogen gas could leak into the brake fluid and gradually cause a loss of power assist. Under certain circumstances, this could affect stopping distance and increase the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529335June 28, 2023
SERVICE BRAKES
Even though a related recall has already been performed 4 years ago, my vehicle is exhibiting the same brake safety symptoms: - 3 dashboard lights all illuminated: BRAKE, ABS, and traction control (anti-slip) - brake accumulator pump noise occurring at 5 second intervals - regenerative braking and ABS are non-functioning - error code C1391 appears via OBDII The above symptoms appeared two weeks ago (6/14/2023), and on 6/16 an independent service center that specializes in foreign vehicles (including Toyota) confirmed the symptoms and error code, and said that the vehicle is unsafe to drive due to impending brake system failure. Toyota dealer indicated newer brake system parts are available to address the issue, but would need to be installed at my cost. The symptoms appeared while driving the vehicle at freeway speeds commuting to/from work. The vehicle is available to be inspected, however, I have already scheduled a repair (at my cost) because we use it daily for work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528769June 25, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The break booster started making a noise and my car should have fallen into the range of the previous recall for the exact part. I cant afford to change it so I continue to drive it and all of sudden the breaks are so hard to push and a constant buzz is going off! Autozone confirmed it was the break booster ans abs then a private shop did also
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528687June 24, 2023
SERVICE BRAKES
ABS pump booster failed. Hard to stop the vehicle. Almost had an incident. Trouble code C1391.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528416June 22, 2023
SERVICE BRAKES
My ABS, break and anti-skid lights came on while my vehicle was parked. The ABS system shouldn't fail on a car. Many other 2010 Prius owners have reported the same problem. Toyota had break system recalls back in 2010 and 2013. I believe my car may should have been part of the recall, but was overlooked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527583June 18, 2023
SERVICE BRAKES
I took my vehicle to my mechanic at my independent service center because I experienced shaking/significant vibrating at 60 mph. I had also experienced a loud noise that only lasted about 2 miles. He found that the right rear brake unit, specifically the caliper, had seized. I contacted Toyota of America because there was no brake warning light to alert us of this situation. I received a call back from David from Sloane Toyota in Glenside, PA, who confirmed that the caliper seizing would not cause the brake warning light to appear. He also indicated that the caliper is not something that is routinely checked as part of state inspection, or the regular maintenance schedule. I am deeply concerned that this mechanical failure of the brake unit could have resulted in death(s). I request that Toyota vehicle owners and mechanics be alerted to this, specifically the fact that the brake warning light does not alert a driver of this brake part failure. Further, I request that an inspection of the calipers be included in the routine maintenance schedule and annual state inspection. Thank you for the work that you do to keep us safe!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527133June 15, 2023
SERVICE BRAKES
ABS brake booster failure. Vehicle with approximately 140,000 miles. Previous safety notice expired that covered 10 years or 150,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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