Toyota Highlander Complaints

958 consumer complaints on file.

#11635754January 13, 2025
EXTERIOR LIGHTING
All Toyota Highlanders with the LED projector headlights come from the factory with the lights aimed far too high.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635028January 9, 2025
AIR BAGS
The recall on the passenger airbags for Toyota cars has not been resolved for a few years now. We owned a 2013 Rav4 for a few years and that airbag was never fixed. Now we own a 2021 Toyota Highlander with the same problem. What's Toyota going to do about it? My husband drives the car so I'm the passenger and I don't feel like dying. ?"???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634807January 8, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My car has integrated CarPlay installed for mapping. When used wirelessly with all mapping services (Apple Maps, Waze, Goole Maps) my car will appear in fields, the wrong streets, in houses. I will be given directions to turn on streets that are not where I physically am. First I worked with Apple Customer Care for over 15 hours. They have determined it is not an Apple issue. They believe it is an issue with the GNSS module in the car. I took the car twice to the dealerships service departments. The first service department did not duplicate this issue. They told me I had to plug the phone in to not have the problem. My vehicle is bluetooth, it works wirelessly! The second dealership told me they didn't need to duplicate the issue because I was the second car in for service that day for the same problem. Their solution is for me to plug my phone in for correct mapping. This sometimes works, but only is I do it in a specific order after starting the car - start the car, let it boot up the radio/entertainment/integrated map, unplug the cable, replug the cable, then plug my phone it. This is all with a bluetooth enabled car. I have requested for the dealership to test the GNSS module or replace it and they have not. They have said they are waiting for the investigation. meanwhile, I drive around and my car is given directions through backyards and fields. It is a hazard! This all started when the car was three days old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634431January 6, 2025
AIR BAGS
Vehicle was hit all the way around and was totalled with 4,000 miles. None of the airbags deployed.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11633913January 3, 2025
AIR BAGS
The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633596January 2, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Drivers side mirror vibrates during car operation and limits visibility. This is extremely hazardous during lane changes on multiple lane roads. I have reached out to Toyota multiple times about a resolution but their continued response is that they are aware of the issue but do not seem to be concerned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633530January 1, 2025
TIRES
-Tire Sidewalls are cracked within 2 years of use and more than half of tread is unused -Cracking sidewalls leads to blowouts as complained about by prior consumers -Went to goodyear service center for inspection as requested for warranty claim -No warning lamps
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633423December 31, 2024
UNKNOWN OR OTHER
While pulling onto highway I heard a loud pop and scratching noise. Pulled off road and looked at vehicle from outside. When I looked on top I saw that the glass from sunroof had a hole and had shards like it had exploded from inside pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633017December 30, 2024
AIR BAGS, STEERING
Headed westbound on 285 in Georgia; hit on passenger side front door and vehicle swerved several lanes and hit a wall going 60 miles per hour. The airbags did not deploy. I was injured badly and the vehicle was totaled.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11632715December 27, 2024
AIR BAGS
The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632534December 26, 2024
POWER TRAIN
My transmission started to make whining noise took to the dealer to check they confirmed it was a transmission issue that it needed to be replaced. After doing some digging I came across a toyota service bulitin that claimed this issue only affected a batch of vehicles. ( T-SB-0008-21 ) I have searched on forums and found out that a lot of people are haveing the same issue and Toyota is not doing anything about it. PLEASE HELP !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632280December 24, 2024
UNKNOWN OR OTHER
Infotainment system, this system comes with talk to text abilities. However, the system will say it is not compatible with the device which isn’t true as this same device work from day one of owning this vechile. About a year after owning this vechile I began to start having issues with talk to text through Bluetooth. The only option now to respond to a text through the infotainment system is with a predefined group of messages. This is not the only case of this issue occurring as many models within the 2020-2021 Toyota have had the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632035December 22, 2024
SERVICE BRAKES
Sudden acceleration when applying the brakes. This has happened several times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631677December 19, 2024
SERVICE BRAKES
My brakes seem to have an issue at times and I am happy to provide it for inspection if needed. When traveling downhill with a slight curve to a stop at slower speeds, the car lunges forward for a second just after the brakes have been engaged. It does not happen all the time, but when it does happen it feels like you could crash into a car in front of you. This issue happens 2-4 times a month and has been happening since I purchased the vehicle. I recently found a Toyota forum with many people stating they have the same problem. Toyota does not seem to be aware of the issue when I have asked them. There have not been any warning lights etc. at any time during this issue nor any recalls with the issue. I am requesting it to be looked at by the manufacturer at the next scheduled service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631247December 17, 2024
UNKNOWN OR OTHER
The navigation has failed to perform properly since the car was new. I have complained about it/taking it in on more than one occasion. Now the car is three years old and has 23,000 miles on it. I am told I must pay to repair the navigation system which never worked properly in the first place. It directs me to roads that are closed;, finds the store I wish to go to, but then says I can’t navigate there;, sends me to a residential neighborhood when I have put in the address of a school;, changes the address I input while I am enroute. It is supposed to navigate to addresses in my contact list, but when I select a contact it then asks me to choose from a similar name in a different state than I have entered in my contacts. I am very curious to know if there have been other complaints or technical service bulletins.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631174December 17, 2024
POWER TRAIN
I purchased my new 2021 Highlander in Sept. of 2021. At about 88K miles, my car started making a whining or buzzing noise when accelerating. I am scheduled to take my highlander to the dealership to be looked at, but in the meantime, research on multiple forums and NHTSA -this is found to be a common issue with the 2021 toyota highlander transmission. Upon further research, I discovered that prior to buying the car, Toyota was already aware of this problem as they issued a Technical Service Bulletin T-SB-0008-21 in February of 2021 yet they did not inform me or hold the cars for sale to correct what could cause accidents when the transmission fails. Upon further investigation, there are numerous people with this problem in their 2021 Highlanders. This needs to be addressed immediately and deserves a recall, as most owners discover this issue after the 60K power train warranty has ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630582December 13, 2024
POWER TRAIN
The Highlander only have 62000, miles and still has a new car smell ,but it need a transmission was told by service advisor that it could stop in the middle of the of traffic with no warning no engine light on dash nothing upon further research a lot of customers are having the same problem Please help Toyota has been my brand since 1996 and I’m sad that the don’t stand behind the brand for such a major issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630075December 11, 2024
Chest Clip, Buckle, Harness
My daughter is 20 months old and I thought it was a fluke but not she 100% know how to unbuckle the chest clip. We will be driving down the road and she will undo the chest clip and wiggle out of her seat. I have reached out to Evenflo and got no help. Yesterday alone we were in the car for 2 hours and she continuously would unbuckle and try climbing out while driving. She isn't old enough to understand not to do that or comprehend why
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629979December 10, 2024
POWER TRAIN
I purchased my new 2021 Highlander in Sept. of 2021. At about 70K miles, my car started making a whining or buzzing noise when accelerating. I took it to the Toyota dealership in Fort Collins, CO. They told me my transmission is failing. They stated I needed completely replaced for just a few dollars under $8000. They stated that the Highlander transmissions are on backorder for replacement. They said it could go completely in a year or a month, they didn't know but I couldn't get it fixed for months because of the backordered transmissions. There is no warning light or alert. This is very concerning since I commute at night alone long distances, or if the transmission goes while I'm on an interstate, etc...I did some research and found that prior to buying the car, Toyota was already aware of this problem as they issued a Technical Service Bulletin T-SB-0008-21 in February of 2021 yet they did not inform me or hold the cars for sale to correct what could cause accidents when the transmission fails. Upon further investigation, there are numerous people with this problem in their 2021 Highlanders. This needs to be addressed immediately and deserves a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629923December 10, 2024
POWER TRAIN
Transmission went out at 94,000 mils. Loud whinning noise and vechicle very loud sounds like a disel truck once cranked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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