Toyota Corolla Cross Complaints

302 consumer complaints on file.

#11592721June 5, 2024
EXTERIOR LIGHTING
Night driving in this vehicle is impaired because of the dark spots and shaded areas coming from the headlights. It creates a distraction for the driver and is safety concern. I find it very difficult to drive at night. I have contacted Toyota directly and had vehicle inspected. Their response is that it is part of the design and is not repairable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592547June 5, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Car just shuts off while driving or at stop lights or stop signs. Car won’t start , takes 10-20 minutes to cut back on after putting car in park or stopping at stop sign or light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590490May 23, 2024
ENGINE, POWER TRAIN, STEERING
When driving in the rain and my start/stop function is turned on, my car will turn off and make a loud beep with a message stating “engine stopped steering power low”. The check engine light and the power steering light pop up on the dashboard and I have to restart the car. This happens in the middle of traffic and is scary to think that it can happen any time while I’m driving. My car has less than 15,000 miles on it. This has happened numerous times, but more and more frequently lately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590371May 23, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving down long hills, car jumps out of adaptive cruise control. Car just goes into coasting mode and never picks up again. Speed drops and car doesn't return to cruise. If you step on accelerator cruise doses return. This occurred many times descending Blue Mountain on route 309. Could be a problem if cars trail to close behind. Car also jumps out of cruise control when going over rough bumps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589557May 19, 2024
ELECTRICAL SYSTEM, ENGINE
My 2023 Corolla cross XLE, at least 5 times since ownership, has experienced a complete engine shut off at stop lights when driving in the rain with windshield wipers on. A message appears on the driver display saying that the engine shut off and the brake needs to be pressed hard and start button must be pushed to start the engine again. It seems to only occur in association with the engine stop/start capability that is engaged when the vehicle comes to a complete stop and the break pedal is pushed extra to engage the engine. This may sound like the normal start/stop function to save fuel, but it is not. Normally, the capability turns the engine back on upon release of the brake pedal. This issue is very different, in that the engine shut down is not normal, and requires in real time traffic, returning the vehicle to park and starting it up again before putting the gear in drive again. This is very dangerous in traffic and needs a recall fix as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588566May 13, 2024
STRUCTURE
The contact owns a 2022 Toyota Corolla Cross. The contact stated that while driving at an undisclosed speed, rainwater was entering the cabin of the vehicle. The contact stated that rainwater was dripping down into the lap of the contact. The vehicle was taken to the dealer. The contact stated that the vehicle was scheduled for a water test. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 31,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588356May 12, 2024
EXTERIOR LIGHTING
After dark, the vehicle was started and the dashboard touchscreen that displays backup camera and other information was moderately bright. The display setting was set to 'Automatic', expecting the screen to dim when ambient light is low. On shifting into forward gear, the screen actually brightens. In the dark. With the inside light too bright, it is difficult to see objects outside of the vehicle. I scraped a mailbox, which I couldn't see as I pulled to the side of the road to turn the display off. Vehicle cosmetic damage, no police report. Cost of repairs at this time is unknown - scratched paint & creased metal along passenger front fender, 2 doors and rear panel. I do not know if this issue has been reproduced; this occurred on a rental with less than 3500 miles on the odometer. It has been reported to the insurance company and will be reported to the rental agency during business hours. There would be no warning as the condition is obvious as one pulls out of a lighted area, which is what happened.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11588094May 10, 2024
ENGINE
The contact owns a 2023 Toyota Corolla Cross. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The failure became persistent. The vehicle was taken to the dealer; however, the failure had not been diagnosed. The contact stated that the vehicle had been taken to the dealer twice due to the failure. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588086May 10, 2024
POWER TRAIN
My brand new car will shut off when coming to a complete stop to save energy as designed. However, when I step on the gas to go, the car shuts completely off, forcing me to put my car in park and restart the engine. It will make a strange noise and all the dash lights will go on. I brought my car in and was told the problem was fixed. It was not. This is the 2nd time I have brought my car back for shutting off. It is very frighting for your car not to move when you are pressing on the gas pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587759May 8, 2024
EXTERIOR LIGHTING
There is an issue with the head lights. There are shadows in the lenses or covers that create a distraction while you are driving. I was told that Toyota did it not to have lights go into on coming cars but they make it hard for the driver to see also because it makes it look like something is in the road. I feel that they should change this cause it's a not to good of a design and it could cause a accident. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586904May 3, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
I have run into issues with the auto start/stop or brake hold being on while the windshield wipers are on. I get a "steering fluid low" message that comes up on the dashboard and the car becomes inoperable. I have to turn the car off and turn it back on in order to drive it again. This has been going on since I purchased the car in March 2023. I have not gone to a dealer around this issue as I've heard from other Toyota Corolla Cross owners have run into the same issue and that there is no remedy for the issue. There is no warning that this will happen, it happens unexpectedly and typically I'm sitting at stop signs or red lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584232April 20, 2024
ENGINE, AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When I was driving, I stopped at a light, and the engine turned off. Lights, alarms went on and my car would not start. The dashboard read that there was engine failure. The car didn’t respond to pressing the brake, or shifting gears. I had to turn the car off and restart it for it to start working again. Thankfully, I was not on a hill where the car would’ve started rolling forwards or backwards. This had previously happened at another stop light. When we brought the vehicle in for a recall related to the steering column, they mentioned our car is not affected. But there seems to be an issue, and I’m concerned that it will endanger me and my passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583841April 18, 2024
UNKNOWN OR OTHER
I have a 2022 Corolla Cross XLE. There have been multiple occurrences where I will be stopped waiting to cross traffic. As I go to accelerate forward quickly, the vehicle begins to move and then the vehicle stops like it has lost power but the vehicle is still turned on without any warning lights or anything. You attempt to floor the gas pedal to get the vehicle to move to avoid being hit by oncoming traffic and there is no response for about 5 or so seconds until finally the engine kicks back on. I have been almost hit multiple times from this happening. Toyota claims they can't get the issue to replicate and therefore there isn't anything they can do. There are multiple forums of people having this same issue. This is a potential fatal issue and something needs to be done to get these vehicles off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582326April 11, 2024
ELECTRICAL SYSTEM, ENGINE
Vehicle stalled while driving with both front and rear wind shield wipers on. It was raining when this occurred. We were in heavy traffic and vehicle would not move, putting us at risk. The dealer states that they are unaware of this failure occurring in the 2023 corolla cross model. The failure happened suddenly without any type of warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581131April 4, 2024
UNKNOWN OR OTHER
This concerns the media screen and has affected several models from 2023, incl my car. I use the screen for my GPS, for getting around and making timely turns and signals when in unfamiliar areas. The problem is that, starting a month after I acquired the car, this screen has pop-up ads that completely cover the screen that try to sell a service I do not want, called "drive-connect". (This is NOT part of the "free trial" services that are not invasive; there is a $15 charge for "drive-connect".) So I can find myself on a multi-lane highway needing advance warning for timely lane-changes etc, when suddenly my map is fully covered up. I then need to press a tiny button twice in order for it to clear, all at 65 mi/hour - for one example. The dealership is unable to remove it and employees have apparently been instructed to hush. Here is the link for more complaints about this issue, incl people wanting to sell their car and "never use Toyota again" because of it: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577985March 18, 2024
STRUCTURE:BODY
The absence of towing eyelets on the Toyota Corolla Cross, despite suggestions in the Owner's Manual to utilize them in emergencies, may pose a safety risk to drivers and the vehicle itself. Additionally, the presence of plastic covers on the bumpers falsely suggests the existence of towing eyelets, potentially misleading consumers. Please see attached PDF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577964March 18, 2024
FUEL/PROPULSION SYSTEM
Purchased car in March 2023. August 2023, rainy day. Engine shut off when at light and foot on brake. Warning signals of "engine stopped, press brake firmly to restart,’ and ‘low power steering’.” displayed. Had to put car in park to restart. Took to Toyota dealership where purchased, they couldn't recreate. Happened again later that evening. Took pics of dash and took into dealership next day. They had it for almost 3 months. Said it was the second starter. Drove fine for about 3 months and then happened again on 3/8. Took in again and they could not recreate. Not safe to drive as it happens in heavy traffic somethimes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577884March 17, 2024
STRUCTURE:BODY
Exploding Sunroof Issue: I was driving to work in my 2023 Toyota Cross on [XXX] at approximately [XXX] and I was traveling approximately 25 miles per hour when I heard what sounded like grinding glass and then wind noise quickly started coming in, although at the time I didn't know where it was coming from so I looked around to see if the windows were all rolled up. I slid the cover of the sunroof partially back and glass rained down and at that time I realized the sunroof exploded. I took photos and a video of the sun roof and it looked like it blew outward. Nothing struck the sunroof and it seemed to have just spontaneously blew up and outward. I had only 2,950 miles on my car and I assumed it was a defect in glass or installation so my husband took it to the Toyota dealership service center in Carlsbad Ca where we purchased the car and they informed him it was not covered under warranty. They gave him an 800 number to call to find out why the warranty was denied and when he called they told them they would get back to him and that they would not put the denial in any written form as he requested. As of today March 17th, no one has called back so now we start the difficult process of trying to get answers from Toyota. Since we needed the car back and couldn't wait from Toyota's response, we were forced to turn it in to the insurance company and pay the deductible. After doing some research, I'm finding out exploding sunroofs is a known issue on Toyotas. I believe this is an extreme safety hazard and am surprised the company was quick to deny it as a warranty issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576810March 12, 2024
EXTERIOR LIGHTING:HEADLIGHTS
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576002March 7, 2024
STRUCTURE:BODY
The rod holding up the hood appears to be an dangerous arrangement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Corolla Cross