Tesla Model X Complaints (2023)

192 consumer complaints on file.

#11590698May 25, 2024
UNKNOWN OR OTHER
The steering wheel has a small button for the horn to honk instead of the actual big center . This is very dangerous , when coming close to an accident and need to alert the other driver , i simply cannot honk the horn as its instinct to press the center of a steering wheel. Instead they made it this little small button on the steering wheel which would be impossible to press in A stressful situation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589662May 20, 2024
STRUCTURE
The contact owns a 2023 Tesla Model X. The contact stated while driving at various speeds or attempting to start the vehicle, there was an abnormally strong foul odor coming from inside the vehicle. The contact stated the odor ceased after driving for 30 minutes. The vehicle was taken to a local dealer three times. The contact stated that the local dealer replaced the filters, and the contact was advised to turn off the air conditioner and turn it on while driving; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588313May 12, 2024
ELECTRICAL SYSTEM, STEERING
While driving on interstate, a semi trailer began merging into my lane. I attempted to hit the horn and no response was produced by the car. The stoke steering wheel does not have a push horn, and requires a button. The hand mash is supposed to work per Elon Musk on X. I was unable to perform potentially impactful sound response to other vehicles. The horn should not be allowed to be a button as emergency situations do not allow a refocus.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588205May 11, 2024
UNKNOWN OR OTHER
The Tesla Model X uses a small capacitive touch horn button which is impossible to locate and press in an emergency. I was driving and was about to be hit by a drifting vehicle and nowhere to move. I tried to honk the horn, but could not find it since it is not a normal center horn. Almost collided with the other vehicle. This design is extremely dangerous and should have never been allowed. It should be recalled before it causes injuries or deaths.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586847May 3, 2024
UNKNOWN OR OTHER
Car garage door activation software. My Tesla car activated the garage door, opening it while I was getting ready to back into the garage, as it was supposed to do. After I initiated backing into the garage, the Tesla, on its' own, activated the door to close as I was backing into the garage. The garage door came down onto the top of the spoiler on the rear of my Tesla Model X. I did not activate the door opener on the control panel. While backing up, I could not see the door in the process of closing. I have a video of the incident. I contacted Tesla and was told they would not cover the damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11585993April 29, 2024
STEERING
I have driven this model x a few months now and there are many time I wasn’t able to put on turn signal and honk the horn due to design . The turn signal is activated by turn buttons in a very small area right next to each other. When needed , the button would cause a lot of confusion , for instance , if I want to put on left blinker I would accidentally put on right, it is especially true when trying to put on signal when the steering wheel is already turned, the only way to avoid false input is to physically looking at the turn signal buttons before put on the blinker , but it is very dangerous for you driving because you are taking your view from the road. Also the horn activation is also very dangerous , I have encountered some situation when the horn is required to gain attention from other drivers or even pedestrians, but when needed , I am either missed the horn button completely or would activated the windshield wipers instead due to its design. Just like turn signal I would have to take my eyes off the road to make sure the correct button was pushed . I think it is very dangerous. I hope there’s some recall available to retrofit traditional horn button in the center of the steering and a physical turn stalk . Thank you for reading this and I hope it’s a valid complaint and would result in some positive outcomes to ensure the safety of drivers and pedestrians.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585656April 28, 2024
STEERING
The Model X steering wheel has a haptic horn button instead of the standard mechanical horn that every other car uses. This presents a huge safety issue because of the size and location of the haptic horn button and the fact that it's not a physical or mechanical button. On several occasions the horn has gone off unintentionally causing a road hazard and when an emergency situation arises, you must take your eyes off the road to look for the horn light. This puts my family and others drivers at extreme risk. Tesla appears to have acknowledged the problem because they have since switched back to a mechanical horn, however they refuse to replace our group of drivers horns under warranty. I am submitting this safety because I believe it is a danger to all drivers that the emergency horn is unable to be accessed when needed. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585572April 27, 2024
WHEELS, UNKNOWN OR OTHER
We bought our tesla model x on or about June 6th 2023, on or about march 22nd our right rear tire developed a leak, we took it to les Schwab tires to have it checked our and they discovered it was a cracked wheel, they said it was a defective wheel and that we should take it to tesla to get replaced as they have seen 3 others in the last 2 weeks. We took it to tesla and they said they would not warranty any wheels as they have never warrantied any before. They said it was due to road impact but there is no sign of any impact visible other than the crack. Around that same time our passenger door window button fell inside the door panel so we scheduled an appointment to have it fixed and had been advised it would be covered. My wife took it to them on or about April 19th and one guy said it probably wouldn't be covered then the other service adviser stated that it would be warranty as we have not had the car for even a year but then the service manager refused to fix it and wanted us to pay over $1,000 to fix it. They said it was from abuse that it broke but not sure how you abuse a switch push down on it with your finger to activate switch. Now on Saturday April 27th we have developed another tire loosing air, now the left rear due to another cracked wheel. Now I did more research online and have found numerous people with the same problems and having 3-4 of their factory wheels breaking. This is also on top of the car wearing out the inside edge of the tire while the center and outer part of the tire has lots of life left in it meaning that the alignment is not properly set but tesla says that it is normal because it is a performance vehicle. Not sure that I would consider a 6 passenger sub a performance vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585112April 25, 2024
STEERING, UNKNOWN OR OTHER
The horn's position on the steering wheel is not fixed, leading to instances where it fails to alert other vehicles or passengers in potentially dangerous situations. For example, there was one occasion where a vehicle approached from the opposite direction, necessitating the use of the horn, but I struggled to locate it as the steering wheel was turned at a 90-degree angle. Additionally, the horn button itself is quite small. The turn signal indicators have caused issues in multiple scenarios due to difficulty in locating the switch. This often occurs when needing to signal a quick left-right or right-left maneuver, especially when the steering wheel is already turned in the opposite direction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585100April 24, 2024
STEERING
The horn on the Model X is a tiny button on the steering wheel. This is a safety issue and not instinctual in the event of an emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584222April 20, 2024
UNKNOWN OR OTHER
The horn button is a hazard to use when in an emergency and wheel is turned. Such as a u-turn and someone makes an illegal right and i have no time to find the horn button when wheel is upside down on a u-turn. This is unsafe and should be replaced with a horn that is in the center of the steering wheel like most cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583454April 17, 2024
UNKNOWN OR OTHER, STEERING
Hello, Thank you for taking the time to address this issue. As you may already be aware, the honk button is not centrally located on the steering wheels of Model X or S vehicles. This has led to several instances where cars backing up in parking lots have nearly collided with my vehicle because I instinctively honk to alert them. Tesla has recently redesigned the honk button, moving it to the center instead of the touch thumb button on the right side. I strongly urge Tesla to consider replacing the steering wheel to place the honk button at the center for improved safety. Thank you for your attention to this matter. Your consideration is greatly appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583221April 16, 2024
UNKNOWN OR OTHER
The steering wheel only has a flat tiny horn button that is impossible to use in an urgent situation effectively rendering the car with no horn in higher velocity scenarios. Finding the horn button (which not only is not raised but actually not a button) while driving to honk the horn is a near impossible task. I’ve had several close calls where I couldn’t get to the horn in time. Fortunately I was able to avoid an accident. The steering wheel needs to be replaced with a horn pad or button that is immediately accessible in an urgent situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583075April 15, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL, STEERING
Issue is with Tesla Full Self Driving subscription for $199/month and is available for inspection. No warnings or symptoms were indicated. The vehicle recommended I re-enable the service every time the vehicle restarted after it was shut off. Tesla's phone support stated the following is normal expected behavior, so an inspection isn't needed: 1. Automatically changed lanes on interstate into the space occupied by another vehicle multiple times. Thankfully, crashes were avoided by attentive drivers of involved vehicles. 2. Confused "40 MPH Minimum Speed" signs for speed limit, resulting in over 30 instances were speed was drastically and suddenly reduced, without warning, every time the sign appeared. 3. Automatically changed lanes on interstate from rightmost lane to center lane despite no traffic present. This seems to be a default behavior that cannot be adjusted. 4. Disabled cruise control and lane keeping assist when driver overrode automated systems (accelerated, braked, manually adjusted steering) to avoid a crash. Kept these systems disabled as a punishment until driver parked car and restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582117April 10, 2024
UNKNOWN OR OTHER
The Tesla yoke steering wheel - the placement of the horn button being a haptic button on the right side of the steering wheel poses a great safety issues when trying the horn and unable to locate it. Whether the steering is in the straight position or turning it, it is almost impossible to honk the horn in an emergency. In the past month, I almost ran over a pedestrian that did not look going into the crosswalk and I was unable to honk, and a car that made a lane change on the freeway and I couldn't locate the horn. This is a GREAT safety issue which the NHTSA should make a recall for Tesla to change the yoke to the updated design at no charge since the updated design has the horn in the midde. There is a reason Tesla did this and they should go back and retro fit the yoke with the horn button to the newer design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581756April 8, 2024
UNKNOWN OR OTHER
The car allows you to set favorite channels and change them from the left scroll wheel on the steering yoke/wheel. It works for FM radio, but stopped working last November for XM radio. After 9 contacts with Tesla, they have not corrected the defect. In order to change the favorited channels, it requires 3 or 4 taps on the screen - which requires removing your eyes from the road for 4-6 seconds. When it works properly, tapping the scroll wheel left or right changed the channel to next or previous favorited channel. I neatry went off the road last week trying to change the XM radio to the next favorite. This did work on both my previous model Tesla sedans from 2013 until 2023. It worked on this car for several months, but stopped working in November 2023. Nine requests to Tesla for repair have have not been successful in any action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581732April 8, 2024
STEERING
The yoke steering wheel had multiple issues ranging from cosmetic to skipping sometimes while turning. To the best of my knowledge, based on talking to Tesla Service professionals, Tesla is aware of this problem and has internally created a document to change these yokes, but it is not doing as regularly as it should. The service staff refuses to clarify the conditions of warranty repair for this faulty part, and I suspect a major incident can happen with these Yokes failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581599April 7, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS
Subject: Urgent ADAS Issue: UI_a114 Error in Teslas with EAP/FSD in East Oahu I'm reporting a critical, location-specific safety concern affecting Teslas with Enhanced Autopilot or Full Self-Driving in East Oahu, particularly when heading westbound. This widespread issue, known as error UI_a114, disables all Advanced Driver Assistance Systems (ADAS) without warning. It impacts essential safety features, such as Adaptive Cruise Control, Lane Keeping, and Emergency Braking, presenting significant risks. Tesla Support in Honolulu acknowledges this as a multi-year issue among East Oahu Tesla owners with EAP/FSD, regardless of activation status. This suggests a software-related problem or environmental interaction unique to this region, necessitating urgent investigation and resolution to ensure driver and public safety. Further details are provided in the attached PDF. Your attention and action on this matter are crucial.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581090April 4, 2024
UNKNOWN OR OTHER
This wasn't just one incident, but many incidents since I got the car on [XXX]. The horn is not in the center of the steering wheel where it is on every other car. It is a tiny button on the steering wheel that is impossible to find if you are turning the wheel and even harder to find when someone is going into your lane and is about to hit you or when they are backing out of a space and you have no time to look for the tiny button. I've come close to getting in many accidents because of this. Tesla has since changed the steering wheel/Yoke so the horn is where it should be (in the center of the steering wheel) but they are not replacing the old dangerous ones. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580861April 3, 2024
SEAT BELTS
Seat belts in rear seats are not installed correctly. The tongue of the seatbelt does not fit into the buckle properly/ correctly. The service center was notified of this issue. A service apportionment was set up. The service technician identified that they see the problem. The car was left to be serviced and the problem to be corrected. However when we were notified that the service of complete and the car was ready to picked up, upon picking up the car there was no change. The seatbelts are the exact same way as when we dropped it off. We were told that seatbelts function as expected. Our children carseats are in those seats and we are concerned for their safety. These factors, coupled with the volume of recall notices we’ve received on the vehicle so far, give us significant pause and raise major concerns about the composition, fidelity, and safety of this Tesla Model X.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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