Tesla Model X Complaints (2021)

40 consumer complaints on file.

#11577342March 14, 2024
POWER TRAIN, SUSPENSION
It is commonly known that the drive shafts on the Model X fail. This is not a wear component and should be a recall. The suspension is also part of this issue and there are after market solutions to fix the suspension that is causing the failure of the half shafts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563163January 2, 2024
SUSPENSION
On May 23, 2023the car went into the shop for an unrelated issue at that time the tires were checked and found to be needing replacement on front, nothing in notes about back tires. Tires we're filled with air at tesla service. Through out the day on message through app with service no one mentioned tl me the customer that tires needed changing and I was let to drive out on newly pumped up worn tires. 2 days while on the road with my children the tire blew put luckily no one was injured and car had to be towed. At this point they said ohh the back tires are also poor we need to replace both and both were replaced. Several weeks after this a rattle developed and the car went back in in July and the control arm had to be replaced. In november the car started making more noise and only 9k miles later the inner front tires wore worn to the steel belt and had to be changed again also at this time it was found that the half shafts were broken and needed to be replaced. The click on turning the wheel at slow speed continued so the car went back in 3 weeks later at this point they told me that the back tires were excessively worn which they failed to mention a month before and now had to be changed so somehow I avoided another tire blow out. Tesla at this visit also found that the front suspension links were broken and needed to be changed. The car is still clicking on turning to the left on the problem has not been fixed. I believe that the defective suspension has parts breaking because of a defect and this is causing unnecessary pressure on the tires and therefore causing early wear of the tires. This is a safety concern as the tires can blow out at any time if not checked monthly and still I can not rely on tesla workers to even communicate that these tires need to be changed. Also when the tires went bad after9 k miles tesla tried to blame it on me saying it's bc the tires were not rotated but this time they are stating they miss spoke bc these tires are not rotatable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536030August 2, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Compressor fails causing cooling of the battery to fail and AC in the car not to work. System sais AC reduced charging reduced. No Air at all. It seems to be a very common issue. This seems unsafe and is a major expense to fix. $2300+
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536029August 2, 2023
SUSPENSION
At 50K miles the control arms on model X seem to always fail. This is a serious safety issue. My last model X had the same issue. Also my friends who have Teslas have many control arm failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535984August 2, 2023
LANE DEPARTURE: WARNING, STEERING
AFTER AN UPDATE I WAS REVERSING MY CAR , CAR STOPPED IN MIDDLE OF ROAD AND STEERING WHEEL LOST CONTROL WITH SIGN OF STEERING ASSIST REDUCED AND LANE DEPARTURE ..... IT WAS A DEATH SCARE. I CONTACTED TESLA, 3 WEEKS AGO AND TODAY MY CAR HAS GONE FOR REPAIR. I HEAR THAT MODEL Y AND 3 ARE RECALLED. I CAN NOT TRUST DRIVING TESLA MODEL X CAR ANY MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470730June 23, 2022
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2021 Tesla Model X. The contact stated while driving approximately 45 MPH, the vehicle lost power steering functionality with the power steering assist warning light illuminated. The contact stated that the vehicle was difficult to steer while entering a parking lot. The contact stopped and restarted the vehicle before driving back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449474January 30, 2022
UNKNOWN OR OTHER
While driving, every few miles, an error will pop up on the instrument panel display that reads "Park Assist unavailable". This happens when driving normally, when not attempting to park, at any speed, with autopilot on or off. The error is accompanied by three, loud, beeps. They are of sufficient volume, and happen with sufficient frequency, that they are distracting from safe driving. They repeat every few miles, endlessly. I took the car in for service and was told the following: 1. The error is "normal". (Even though it refers to parking, and it happens when not parking.) 2. The problem cannot be fixed. 3. The sound accompanying the error cannot be muted. 4. This happens in all Tesla Model X cars. This is an ongoing issue, and occurs almost every drive. I'm supplying today's date as the "date incident occurred".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448149January 20, 2022
UNKNOWN OR OTHER
Hello, I wanted to alert you to Tesla's v11 software update for cars. This is the software we need to use for climate, lights, and most other functions has new and unsafe UI layout that I consider a safety issue. Icons have become tiny and difficult to see, they are also now nested in submenus, and the whole interface requires a driver to take their eyes off the road for a significantly longer amount of time to accomplish simple tasks like enabling or adjusting heating controls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444199December 17, 2021
VISIBILITY/WIPER
There is a windshield defect on MY vehicle but check the boards, it is a common problem. The windshield has a mottling defect which is not obvious in normal light BUT - drive into the sun and suddenly you are blinded. It must be a known situation as the boards report this on many different models. We have owned a prior Tesla X so it is not us getting used to the car, it is a defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439917November 9, 2021
POWER TRAIN
The front half shafts have failed 3 times already on this car, creating a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438228October 26, 2021
VEHICLE SPEED CONTROL, SUSPENSION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On 10-16-21 Saturday around 7:40 PM, I was going to my brother-in-law's house which is on the left side of the road I was driving. It is a single lane road in a busy residential area. I wanted to park outside of the house by the road. I took a left turn towards the gate, then slight reverse and put in drive to pull to park parallel to the road. My Tesla Model-x went into 'Sudden Unintended Acceleration' mode, went left to right to left in a violent way, picking up speed like a rocket. I applied the breaks repeatedly, but the car did not stop and continued to race on the road for about 0.3 mile where the road takes slight left turn. It went and crashed into a 40 ft tall big pine tree at probably more than 150 mph. It knocked off part of the compound wall of the owner, and passenger front tire blew away and landed in their front yard. I had the seat belt on. No other vehicle involved. I was the only occupant in the vehicle. No fire. I called 911 from my cell phone. I opened the driver side door manually and got out. Police took the report from me and took pictures. The report will be in another 3 days. Ambulance took me to hospital. Broke rt Ulna, Lumbar 2 vertebra, Pneumothorax lt lung with collapse of left lung, s/p chest tube. Also cervical muscle strain/ rupture. Discharge after 3 days. Still lot of back pain. Unable to go to work. Car is total loss. I have Tesla insurance. Reported the accident to Insurance. Adjuster still working on the claim. Requested to 'Preserve the car' for further investigation. 7-14-21: When I stop at a light, the front end of car goes up by about 4 inches. Took to Tesla service center and I was told it is adaptive suspension and it is normal. 8-10-21. When I apply break to stop at a red light, and when I turn on Left turn signal, power shuts off completely, everything blank in the middle of busy traffic, had to reset power. very scary. Happened twice. complained. Tesla remotely updated SD card. Happened again on 10-15-21.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11432740September 13, 2021
UNKNOWN OR OTHER
The touchscreen and instrument panel/dash screen went black and shut down on several occasions while driving the vehicle. I was not able to see how fast I was going and no indication of whether my turning signal or lights were working. But mostly, it was just scary. I have documentation of all the recent occurrences that this has happened, but it has been more than that (all times on Central Standard Time): 5/5/21 - 3:30pm 5/22/21 - 11:37am 5/25/21 - 11:20am 6/1/21 - 9:18am 6/12/21 - 8:00pm 8/23/21 - Car screens did not work, but did not black out 9/10/21 - 6:50pm
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431269August 31, 2021
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
My SD card failed and had to be replaced on my 2021 model X. The car's screens went completely blank during the 2021.24.3 software update. Car lost all power while park, failed to turn on after 3+ hours, had to be towed to service center. There was told the SD card failed and had to be replaced. This faulty SD card seems to be more than just a 2016-2018 issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423571July 6, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
Since delivery in December 2020 the computer MCU has shut down for two minutes while driving over a dozen times. The computer reboots after a couple of minutes but during this time it disables all instrumentation, turn signals and other driver information. I brought it in to the Tesla Service Center in Highland Park, Illinois with a list of dates and times that it shut down and they told me it was a known firmware issue and that there would be a solution sometime in the future. I don't believe a 2021 Tesla that cost nearly $100 K would force me to stick my arms out the window to make turn signals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422651June 28, 2021
UNKNOWN OR OTHER
Since my delivery date of 12/4/2020 I have had four different times where both of the screens on my Tesla Model X have gone blank. On two of the occasions the vehicle was parked but on two other occasions the vehicle was being operated at highway speeds on the highway. I have also experienced partial software downloads from Tesla twice. It is very discomforting to be traveling an interstate highway at 75 mph and have all the screens that display information necessary to operate your vehicle go blank. I have had one mobile technician look at the incomplete software download issue on 2/11/2021 state that maybe a new CPU/MCU needs to be installed. There are other posts at : https://hiride.com/tesla-fix-black-touchscreen/ that show similar touchscreen issues. With my latest Service trip on 6/22 - 6/24/2021 the San Antonio, TX Service Center was "unable" to recreate the problem and their diagnostics didn't show any issues. However just 3 days after I picked up the vehicle had the blank screens issue showed back up. Since Tesla service is exclusive to Tesla I cannot get a "second opinion" on the issue. And Tesla seems to believe this is a non-issue and a minor inconvenience that "just happens from time to time." "Nothing to worry about." I on the other hand consider this a safety issue. Please help by looking in to this problem and helping other Tesla owners to get this resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408658April 18, 2021
ELECTRICAL SYSTEM
WHILE DRIVING THE CAR LOST POWER TO ALL SCREENS AND FUNCTIONS SUCH AS SIGNALS AND SPEEDOMETER ALL STOPPED WORKING. THE COMPUTER SYSTEM REBOOTED IN 10 SECONDS. THIS HAS HAPPENED 4 TIMES IN MATER OF 3 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406053April 2, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I PURCHASED A TESLA MODEL X ON 14 NOV 2020 AND HAD BEEN DRIVING JUST AROUND 2 MONTHS. AT AROUND 11:10PM OR SO AS WE WERE CRUISING ON THE I-580, AND WERE 2 EXITS NORTH OF THE 680 HIGHWAY, THE ENTIRE INSTRUMENT CLUSTER IN THE CAR WHICH INCLUDED THE LARGE SCREEN AND THE DRIVER'S INSTRUMENT PANEL WENT COMPLETELY DARK. WE WERE BAFFLED AS THIS WAS SOMETHING WE NEVER ENCOUNTERED BEFORE. WE BEGAN PULLING OVER TO THE SIDE WHEN AFTER ABOUT A COUPLE OF MINS THE LIGHTS CAME ON AND THE PANEL SHOWED THAT WE HAD JUST AROUND 30 MILES OF RANGE LEFT. WE THEN PROCEEDED TO THE NEAREST CHARGING STATION WHICH HAPPENED TO BE THE TESLA FACTORY AT 45500 FREMONT BLVD, FREMONT, CA, 94538. AS WE REACHED THE CHARGING STATION WE SLOWED DOWN THE CAR BY TAKING FOOT OFF THE PEDAL AND WAS ABOUT TO CHANGE GEARS TO REVERSE WHEN THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND ENDED UP HITTING ONE OF THE CHARGING STATIONS. THE CAR FINALLY CAME TO A HALT AFTER STRIKING AND MOUNTING OVER THE CHARGING STATION. THE CAR STRUCK THE CHARGING STATION HEAD ON FROM THE FRONT AND AROUND THE MID LEFT PART OF THE FRONT BUMPER. WE WERE ALL SHOCKED TO SEE THAT NONE OF THE AIRBAGS WERE DEPLOYED, EVEN THOUGH THE COLLISION WAS PRETTY NASTY. WHILE THREE OF US MANAGED TO GET AWAY BADLY SHAKEN AND WITH STRAINED BACKS, ONE OF THE OCCUPANTS WAS SITTING IN THE REAR AND WAS IN THE PROCESS OF TAKING OFF HER SEAT BELT AS THE CAR WAS SLOWING DOWN. SHE WAS THROWN OFF HER SEAT AND SUFFERED INJURIES TO HER FACE. TESLA REFUSES TO ACK ANY VEHICLE ISSUE AND HAS NOT SHARED ANY ACCIDENT INVESTIGATION REPORT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11403993March 20, 2021
SUSPENSION
HERE IS A 2021 MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39434989?TENANT=US&ROWNUMBER=19 THE BACK WHEEL AND SUSPENSION HAS SNAPPED OFF. THIS IS NOT THE RESULT OF A CRASH IT IS THE RESULT OF A MANUFACTURING DEFECT. THE LOWER CONTROL ARM HAS CRACKED IN HALF ALLOWING THE WHEEL TO GO WHOMPABOUT. JUST LOOK AT THE PHOTOGRAPHS. THESE LOWER LINKS HAVE SNAPPED MANY TIMES ALREADY AND HAVE CAUSED FATAL CRASHES. PLEASE PUT A STOP TO THIS TESLA MADNESS. THANK YOU. KEEF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397694February 24, 2021
POWER TRAIN
UNDER MEDIUM/HEAVY ACCELERATION, THERE IS A RATTLING/GRINDING SOUND LIKE SOMETHING IS COMING LOOSE. TESLA SAYS ITS NORMAL. ITS AN ONGOING ISSUE AND TESLA REFUSES TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395757February 11, 2021
ELECTRICAL SYSTEM
WE GOT A 2021 TESLA X FOR JUST ONE MONTH. BUT THE COMPUTER HAS DEAD THREE TIMES WHEN I WAS DRIVING IN HIGH WAY AND HAVE MY TWO KIDS IN THE BACK SEATS. TWO OUT OF THE THREE TIMES I HAD TO PULL OVER MY CAR TO TURN OFF THE ENGINE AND TURN IT ON AGAIN. ONE OF THE TIMES THE COMPUTER CAME BACK AGAIN BY IT SELF AFTER BEING DEAD FOR COUPLE OF MINUTES. LUCKILY I DID NOT USE SELF DRIVE MODE THOSE DRIVES. OTHERWISE WHO KNOWS WHAT THE CONSEQUENCES WILL BE. I SPOKED WITH A CUSTOMER SERVICE AND BEEN TOLD IT'S A VERY COMMON OCCURRENCE FOR THEIR CAR. HOWEVER THIS IS NOT COMMON FOR US. THIS REALLY AFFECTS OUR SAFETY SINCE THE MONITOR CONTROL EVERYTHING. I HAVE TWO SCHOOL AGE KIDS AND I HAVE DRIVE THEM TO SCHOOL AND AFTER SCHOOL'S ACTIVITIES. SO THE SAFETY IS NUMBER ONE PRIORITY CONCERN FOR US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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