Tesla Model S Complaints (2021)

176 consumer complaints on file.

#11636646January 17, 2025
SUSPENSION
I purchased my Tesla in September 2021. At 12000 miles, I had to replace both rear tires due to severe inside wear. I replaced them and continued driving, but at 22000 miles, the same issue occurred. Each time, I performed service exclusively at Tesla, where they checked the alignment and assured me everything was fine. At 39,000 miles, the issue repeated. Tesla performed another alignment and TOE adjustment, assuring me it was resolved. However, after another 10,000 miles, the same problem occurred, with the inner tread worn down to the cords, while the rest of the tire had adequate tread. The car is currently at the dealership again, and I’ve been advised to do another alignment and replace the tires, with an estimated cost of $3,300. Despite repeated services and assurances, the underlying issue remains unresolved, and I’m unsure how to proceed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630460December 12, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
The contact owns a 2021 Tesla Model S. The contact stated while the vehicle was parked, the message “Climate Control System Service Required” was displayed. The contact stated that the vehicle was taken to the local Tesla Service Center however, the vehicle was not repaired due a lack of available Service Techs. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629856December 10, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On [XXX] at approximately [XXX] I was driving down a small back alley/street in Baltimore when my Tesla Model S Plaid sedan stopped operating. It would not restart, including with the emergency restart bar. Since I was unable to restart it, I left it there while I ran into an appointment. About maybe 20 minutes later it started up like nothing was wrong. I did not receive any warnings on the dash from the car that there was an issue, and I thought it must have been a computer glitch. Unfortunately, sometime between 10:30 and 11:30 am I was driving the Tesla on a major feeder multi lane feeder branch to a highway. I was on [XXX] merging onto [XXX] when the car just stopped with no warning. It is a miracle that I didn’t get hit, but it caused a truly dangerous situation with horns blaring, cars and trucks going around me. It was very unsafe. This time I was able to start the car with the emergency start bar Tesla has available. I was then able to drive the car to my office where the car was picked up and towed to the dealership. To make a long story short, apparently, they (service department) drove the car around the parking lot, trying to reproduce the problem but they said they were not able to. The only thing they were able to tell me about the car was that it had two high-voltage spikes and possibly that’s what caused the problem, but they didn’t know how to fix that problem. I did talk to the lead tech on my car, but at one point he said they were out of resources and would refer this to his general manager. The service manager told me that since they can’t reproduce the problem, that my car is drivable, I should pick it up and drive it. I refused. A car that stops dead with no notice in moving traffic is not a safe car. I was astounded that they would expect me to drive the Tesla. I told the manager that I would not drive it until it was fixed. It is still there. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629578December 9, 2024
UNKNOWN OR OTHER
I bought my car used last year! I have almost been involved in many accidents with this car! There is only 1 small button for the horn mixed in with other buttons on the right side of the steering wheel! When stress hits because somebody is heading right for you and you are frantically looking for a small button to lay in the horn it’s almost too late! It’s a MAJOR safety issue and they are offering a new steering wheel for almost 1900.00!!!! I already replaced the yoke wheel it came with! This is a total safety hazard and people are going to end up dead because of it if they don’t fix it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629404December 7, 2024
UNKNOWN OR OTHER, STEERING
The horn button on the yoke steering wheel is a safety hazard. In a situation that requires quick responsiveness immediate reaction is to press the center of the steering wheel. Tesla has come out with a retro fit and the new yoke has it in the center. I am paying $1,000 for the retro fit for my safety and the safety of others. I expect the NHS to also look at this concern and address to assist with the prevention of accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628853December 4, 2024
STEERING
I have the yoke steering wheel. To activate the horn, you press on the right side of the steering wheel. I was driving at freeway speeds and a car did not see me and started to move into my lane. Due to the placement of the horn on the side next to windshield wipers, the wipers went on but not the horn. You have to take your eyes off the road to look down for the horn. Tesla is aware of the dangers of the placement of the horn and has a new yoke steering wheel with the horn in the traditional position, center of wheel. Unfortunately, Tesla has not on its own recalled the older model yoke although they have taken remedial steps to improve the design. I believe a formal recall should be initiated on this steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625790November 17, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
I engaged Tesla's Autopark to park my car in my usual spot. The car kept going after reaching the back of the parking space, crashing into a pole located around one foot behind the parking spot. The time between when it should have braked and the post was of such short duration that I had no time to apply the brakes and prevent the accident. The car lacks both radar and lidar, either of which would have detected the post. Instead it relies on a single video camera. What made this parking different from previous safe parking attempt in the same space was that the car was perfectly lined up. That meant that the camera could not make use of parallax to enable the AI to notice that the post was moving against the background and must, therefore by close behind instead of 40 feet away. For Tesla Autopark to function safely, it needs to "know" how far back possible obstructions are. It could do so by never backing up with perfect alignment. Instead, the car should move enough from side to side to generate enough parallax effect for it to be able to determine if it is about the crash. The service manager who called to tell me that Tesla decided the accident was my fault absolutely refused to even hear my opinion on what Tesla could do to prevent such accidents in the future. He told me he had be instructed to deliver Tesla's disclaimer and to not listen to anything I might have to say. As an engineer who has patents in the area of both aviation and automotive safety, I have an opinion that might have been worthy of Tesla's hearing. I now suggest you folks warn people that Autopark should not be used to complete the parking procedure unless and until Tesla decides to address this problem. In the meantime, drivers should be cautioned to either not use the feature or to tap the brakes lightly to disengage the feature several feet before reaching the back of a parking space. The driver can then complete the maneuver manually.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11625612November 15, 2024
ELECTRICAL SYSTEM, SUSPENSION, STEERING
Vehicle constantly overheats and causes charger to overheat. This causes the charging rate to reduce constantly. Home infrastructure has been checked and confirmed to be wired properly by multiple electricians. The suspension makes lots of noises and is a rough ride despite being constantly checked by the service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622354October 28, 2024
TIRES
295 / 30ZR 21 - My tire failed well before the tread life expired. You can see in the attached images that the tire failed at the meeting point between the tread and the sidewall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621864October 25, 2024
STEERING
Due to the yoke not having a traditional horn button it is hard to remember to push the tiny capacative touch button... very dangerous. Also the yoke feels more dangerous than a normal wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620387October 17, 2024
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618371October 7, 2024
UNKNOWN OR OTHER
I received recall notice for 24V-554 on 9/22/2024. The recall notice informs that Tesla will resolve the recall safety defect by over-the-air update via the car's WIFI capabilities. I have informed Tesla that my car's WIFI capabilities are broken and I scheduled service for October 3rd. Tesla informed that parts for my vehicle are not yet ready and rescheduled my service for October 24th. I informed Tesla that I am missing a required safety recall update, and asked if they able to push the update to me via the car's internet or otherwise remedy the issue of my car not having capability to resolve the safety defect. Tesla responded "Due to contraints at the service center we unfortunately had to reschedule you" for October 24th. The Safety Recall notice informed that if the manufacter is unable to remedy the safety defect within a reasonable time, I may notify the NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615339September 19, 2024
SUSPENSION
There is a repeated issue with my vehicle and I looked it up online and it seems all Tesla Model S vehicles have this issue. This is the 2nd time I've had this same issue. As I go over any bumps, accelerate, or decelerate there's a clicking sound coming from the front wheels. While driving there's a whistling sound. Based on websites and videos I've seen all over the internet, it's the result of a loose nut and bolt. It apparently continually occurs because of the very high amount of torque these cars have and the quality of the parts used for this torque doesn't suffice. Tesla needs to fix this on all their Model S vehicles. Instead apparently all they do at service center is apply grease to the affected area to temporarily make the noise go away but that grease melts away annually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615154September 18, 2024
SUSPENSION, STEERING, SERVICE BRAKES
Front suspension has a popping and creaking sound when driving and turning steering wheel. Safety issue as sounds something is loose but Tesla says no issue it’s the body flexing which is even scarier to hear the panels rattling if this is in fact true. Tesla will not do anything about it. Additionally the brakes and rotors squeal when pressed at slow speeds coming to full hard stop. Both front and back. Both brakes and rotors have 90% life and according to Tesla shouldn’t need replacing until 90k miles due to the regen braking. The braking system does not engage as it should or how it is designed and car has 40k miles. Tesla uses the excuse that that they don’t cover this as it’s a wear and tear component. Which another issue because they don’t know the reason of why it’s doing this. They want customers to pay and replace the brakes and rotors. Many owners with same car experience this issue and is a design defect that can pose safety issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609154August 17, 2024
TIRES
Tires wear less than 1k miles. Deflate, side wall wear, separation, tread wear etc. Have purchased around 8 tires from January 2022 - Present FRONT - 265/35/ZR21 101Y Extra Load REAR - 295/30/ZR21 102Y Extra Load Michelin honored tire failure for side wall separation then denied all other claims. And this is the only tire Tesla has on hand since there is no spare.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605322July 30, 2024
SERVICE BRAKES
To avoid collision on the highway with a deer crossing in front of me, I braked very hard. The left rear brake caliper mount broke as a result. I did not lose brake fluid pressure, thankfully but this could’ve been a catastrophic failure. I contacted Tesla who seemed indifferent and blaming the incident on my driving and the mileage of the car ( 48,000 ). I have never in my life heard of a caliper mount breaking on any car with any number of miles. I’m sure it happens, but it should not happen on a car with 1000 hp.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597411June 28, 2024
TIRES
Michelin Pilot Sport 4S 295/30 ZR 21 102Y extra load Purchased Oct 2021, estimated 12,000 miles on vehicle and tire. Tire split along inside corner, nearly all the way around the tire. No warning, instant loss of pressure. No significant wear on the outside corner or the tread. Previously happened earlier in the year on the passenger side rear tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580942April 3, 2024
EXTERIOR LIGHTING
Passenger side headlight, daytime running light portion, is flickering, approximately 1-2 times a minute. I only noticed this as I parked in a dark garage with my lights on, seeing the light flickering against the wall. There is no warning from my car telling me this is happening. This is a safety issue because headlights are a safety feature. If my headlight is going on and off, it will affect my visibility, as well as the visibility of my car to other drivers/pedestrians on the road. I notified Tesla, they had mobile technician come to my house, he visually confirmed this issue, and he subsequently replaced the entire headlight. After the replacement, I noticed that this did not resolve the issue. I notified Tesla and they had me bring in my car to service center for inspection. Per tesla tech service summary: "identified customer concern as a known characteristic with no resolution available at this time. Please maintain regular WIFI connection to ensure timely downloads of future firmware updates. No repairs recommended at this time". I need this issue resolved, I do not feel safe driving my car. Tesla is not repairing the issue and has no clear timeframe as to when this issue will be fixed. I attached 2 photos from my video capture showing when the light is on and off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579075March 23, 2024
STRUCTURE:BODY
I recently encountered a problem with my Tesla where the drivers door opened on its own while operating the vehicle. Tesla reported it was a faulty door handle. I am concerned that the software interlocks related to the door operation have anomalies that create a safety hazard fo car occupants.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579072March 23, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Driving Southeast on [XXX] between Gallup, NM and Albuquerque, NM. I was traveling at 75 MPH on an open road, it was a sunny day. I had the adaptive cruise control engaged (ACC). Literally no traffic in front of me for as far as the eye can see. Nothing that would cause an alert or obstruction in front of the car. The Tesla was on ACC and suddenly braked, hard. I immediately disengaged the ACC and drove manually. It was a frightening incident. If there had been traffic behind me, it would have resulted in a crash, as I would have been rear ended. If the traffic had been a truck behind us, we would probably have sustained extreme injuries. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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