Suzuki Grand Vitara Complaints

639 consumer complaints on file.

#899629November 29, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
WHEN TEMPERATURE IS COLD FUEL CAN FREEZE, RESULTING IN FAILURE OF FUEL HOSE. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING. THERE WAS A MANUFACTURER'S RECALL , BUT THEY DID NOT HAVE THE PARTS FOR REPAIRS. AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755009November 28, 2001
TIRES:TREAD/BELT
THE VEHICLE WAS PURCHASED FROM FARRISH AUTOMOTIVE. HOWEVER, CUSTOMER SERVICE IN SERVICE DEPT. WAS SO POOR THAT I STARTED TAKING IT TO WOODBRIDGE-SUZUKI. NOT LONG AFTER PURCHASING VEHICLE, I NOTICED THAT TIRES DID NOT HAVE MUCH TREAD.I'VE HAD ALL REQUIRED SERVICES SINCE OWNING VEHICLE: TIRES ROTATED, OIL CHANGE, RECOMMENDED MAINTENANCE AT DEALER. DURING EARLIER VISITS, I EXPRESSED CONCERNS TO DEALER BECAUSE THE TIRES DIDN'T HAVE MUCH TREAD, AND THEY SAID THE TIRES WERE FINE. THE DEALER WHICH I PURCHASED VEHICLE FROM SAID THE VEHICLE WAS A DEMO, IT HAD 7,000 MI. ON IT WHEN I PURCHASED. I'VE ONLY PUT 16,000 MILES ON IT. THE DEALER SAID THE TIRES ARE NOT COVERED UNDER WARRANTY. HOWEVER, SERVICE MANAGER AT DEALERSHIP SAID HE WOULD TAKE IT TO TIRE COMPANY TO SEE IF THEY WOULD PRORATE. HE TOOK VEHICLE TO NTB, I DON'T UNDERSTAND WHY HE DIDN'T TAKE IT TO FIRESTONE. HE CLAIMS FIRESTONE HAS NOTHING TO DO WITH BRIDGESTONE. I'M BASICALLY GETTING THE RUN AROUND. I NEED DIRECTION ON WHAT STEPS TO TAKE NEXT. I THOUGHT THAT NTSA WOULD BE A GOOD STARTING POINT. IT'S NOT RIGHT THAT I HAVE TO PAY OUT OF MY POCKET FOR A PROBLEM THAT'S NOT MY FAULT. THANKS FOR YOUR TIME IN ADVANCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755048November 28, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
COMPLETE BRAKE FAILURE ON 5 SEPARATE OCCASIONS BEGINNING AT ABOUT 400 MILES ON THE VEHICLE AND CONTINUING TO PRESENT DATE. FAILURE HAS RESULTED IN BEING UNABLE TO STOP UNTIL ROLLING THRU INTERSECTIONS...SO FAR NO ACCIDENT. VEHICLE HAS BEEN BACK TO DEALER FOR PROBLEM 4 TIMES, MOST RECENTLY DURING NOVEMBER. DEALER AND MANUFACTURER SEEM INCLINED TO IGNORE THE PROBLEM DESPITE THE POTENTIAL FOR DISASTER FOR MY FAMILY. PROBLEM SEEMS TO BE IN THE ANTI-LOCK BRAKING SYSTEM--DRIVER CAN FEEL ABS SHUTTLE VALVES CHATTERING (OPENING & CLOSING) AS IF THE SYSTEM SENSES A SKID ON BOTH SIDES, RESULTING IN BOTH SIDE BRAKES RELEASING SIMULTANEOUSLY. CONSEQUENTLY, VEHICLE BRAKING IS NEAR NIL, ONLY MEANS TO STOP THE VEHICLE IS TO MANUALLY OVERRIDE THE HYDRAULICS. OVERRIDE REQUIRES FULL STRENGTH FROM DRIVER WITH FOOT ON BRAKE PEDAL, AND STILL NEARLY IMPOSSIBLE TO STOP THE CAR. EACH INCIDENT HAS, THUS FAR, TAKEN PLACE AT SLOW SPEEDS AND HAS OCCURRED WITHIN 15 MINUTES OF FIRST ENGINE START OF THE DAY. IF THIS PROBLEM HAPPENED AT HIGH SPEED OR AT A CRITICAL STOP INCIDENT IT WOULD ALMOST CERTAINLY CAUSE AN ACCIDENT. THIS VEHICLE IS SCARY, AND SUZUKI [KATHY AT (800) 934 0934 ] PROMISED BACK ON NOVEMBER 21, 2001 TO INTERCEDE WITH DEALER TO GET THE PROBLEM CORRECTED. THUS FAR NEITHER DEALER NOR SUZUKI MOTOR COMPANY HAS BOTHERED TO CONTACT US. FOUR ATTEMPTS TO FIX THIS PROBLEM ARE 3 TIMES TOO MANY. THIS CAR IS DANGEROUS, BUT WE HAVE NO ALTERNATIVE BUT TO DRIVE IT UNTIL A LOANER VEHICLE IS PROVIDED BY THE DEALER/MFGR WHILE THIS ONE IS REPAIRED OR REPLACED. TOOK THE DEALER 4 ATTEMPTS TO GET THE FRONT END ALIGNED, AND IT STILL PULLS TO THE RIGHT, JUST THE SAME AS IT DID WHEN WE PICKED IT UP NEW. THUS, NOT MUCH CONFIDENCE ON THAT SERVICE DEPARTMENT BEING ABLE TO FIX THIS SERIOUS PROBLEM. THUS FAR, FAILED ON 4 TRIES. PROMISED SUZUKI REGIONAL REP WOULD CONTACT ME THE DAY AFTER I TURNED THE CAR IN EARLIER THIS MONTH--HE DIDN'T--P/U10 DAYS LATER BRAKES FAILED AGAIN IN 2 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899277November 19, 2001
AIR BAGS:FRONTAL, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
CONSUMER WAS TRAVELING ABOUT 60MPH ON HIGHWAY AND REAR END LOCKED UP. VEHICLE STARTED TO SPINNING AND ENDED UP IN THE GRASS AREA. THEN, VEHICLE STARTED ROLLING DOWN HIGHWAY FOUR TIMES, AND CONSUMER'S HUSBAND WAS EJECTED FROM VEHICLE BECAUSE SEAT BELT DIDN'T HOLD. ALSO, AIRBAGS DIDN'T DEPLOY. DEALERSHIP WILL BE NOTIFIED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#899143November 15, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
CONSUMER RECEIVED NOTIFICATION THAT HIS VEHICLE WAS AFFECTED BY RECALL 01V146000, DEALERSHIP HAS BEEN UNABLE TO OBTAIN COMPONENTS TO CORRECT THE DEFECT FROM MANUFACTURER. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899100November 14, 2001
FUEL SYSTEM, GASOLINE:DELIVERY
CONSUMER RECEIVED NOTIFICATION THAT VEHICLE WAS AFFECTED BY RECALL 01V146000. HOWEVER, DEALERSHIP HAS BEEN UNABLE TO OBTAIN COMPONENTS FROM MANUFACTURER TO CORRECT THE DEFECT. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899038November 13, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
CONSUMER RECEIVED RECALL NOTICE 01V146000 IN JUNE. CONTACTED DEALERSHIP. WAS INFORMED BY SERVICE MANAGER THAT NO PARTS WERE DELIVERED, NOR WERE THEY AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754306November 9, 2001
INTERIOR LIGHTING, UNKNOWN OR OTHER
MY 9 YEAR OLD WAS SITTING IN THE BACK RIGHT SEAT WHEN THE DOOR CAME OPEN WHILE I WAS DRIVING. I HAD NO WARNING THAT SHE HAD NOT CLOSED THE DOOR PROPERLY. WHAT I LEARNED IS THAT THE THE DOME LIGHT WILL STAY ON IF THE DOOR IS NOT SHUT ALL THE WAY. HOWEVER THIS IS NOT AN EFFECTIVE MEANS DURING THE DAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898855November 7, 2001
AIR BAGS
AIR BAG LIGHT STAYS ILLUMINATED WHILE DRIVING. DEALER HAS BEEN NOTIFIED, AND HAS INFORMED CONSUMER THAT PARTS WERE ON BACK ORDER, PARTS HAVE BEEN BACK ORDERED FOR THREE MONTHS. PLEASE PROVIDE ADDITIONAL INOFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898834November 6, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
RECALL 01 F 011 000/FUEL PIPE: DEALER , WEST VALLEY CITY SUZUKI MOTORS; WEST VALLEY CITY, UT; PHONE# 801/967-9696 UNABLE TO HONOR RECALL BECAUSE PARTS WERE UNAVAILABLE. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNING THIS MATTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898708November 2, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
01 F 011 000/FUEL PIPE: UNABLE TO GET A PROPER SCHEDULE FROM DEALER; FEDERAL HIGHWAY SUZUKI; DENVER, CO; PHONE# 303/404-6500, SO THEY COULD HONOR RECALL. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897938October 18, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
CONSUMER CONTACTED DEALER FOR RECALL 01V146000 CONCERNING FUEL REGULATOR. BUT, WAS UNABLE TO DO REPAIRS DUE TO LACK OF PARTS. *AK *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897807October 16, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS WERE WARPED DUE TO OVERHEATING. HAD TO RESURFACE ROTORS EVERY FEW THOUSAND MILES, DEALERSHIP WAS AWARE OF THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897693October 12, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
RECALL 01 F 011 000/FUEL PIPE: DEALER ; BILL FRANK AUTOMOTORS,INC; SOUTH BEND, IN; PHONE# 219/277-5800 WAS UNABLE TO HONOR RECALL BECAUSE OF NO PARTS AVAILABLE WHEN CONTACTED. SEEKING HELP NHTSA IN THIS MATTER. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION ON THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897617October 11, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
DURING OPERATION OF VEHICLE IN WET/RAINY CONDITIONS AND WHILE MAKING A LEFT OR RIGHT TURN, TRANSMISSION WILL JUMP OUT OF 4-WHEEL DRIVE INTO 2-WHEEL DRIVE UNEXPECTEDLY. DEALERSHIP INFORMED CONSUMER THIS WAS NORMAL. CONSUMER FEELS VEHICLE IS UNSAFE IN HEAVY WEATHER CONDITIONS DUE TO THE WEIGHT DISTRIBUTION AND LACK OF STABILITY WHEN VEHICLE IS IN 4-WHEEL DRIVE. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897549October 10, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
CONSUMER RECEIVED NHTSA RECALL NOTICE 01V146000/MANUFACTURER'S RECALL X4 IN JUNE AND HAS CALLED DEALER WEEKLY ABOUT PARTS. DEALER STATED NO PARTS HAVE COME IN. DEALER ADVISED CONSUMER TO CALL TWICE WEEKLY ABOUT PARTS. DIDN'T KNOW WHEN PARTS WILL BE IN. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897484October 9, 2001
SUSPENSION:FRONT
FRONT END OF VEHICLE VIOLENTLY SHAKES WHEN VEHICLE IS DRIVEN OVER 45 MPH. DEALER HAS BEEN CONTACTED FOR THIS PROBLEM, BUT REFUSES TO REPAIR VEHICLE. PLEASE PROVIDE FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753037October 9, 2001
TIRES
ALL 4 TIRES ARE CUPPED, TIRES HAVE BEEN ROTATED SEVERAL TIMES PRIOR TO MY PURCHASE AS PER BRIDGESTONE DEALER, SUSUKI DEALER SAYS THIS IS NORMAL FOR THE VEHICLE AND THEY (BRIDGESTONE AND SUSUKI KNOW OF IT). SEVERAL NEIGHBORS HAVE THE SAME VEHICLE, DIFFERENT YEAR ,1999 AND 2001 AND DONOT HAVE THIS PROBLEM. (TIRESIZE: 235/60R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897173October 2, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
CONSUMER RECEIVED RECALL 01V146000 NOTICE. HOWEVER, DEALERSHIP HAS INFORMED CONSUMER THAT PARTS WERE NOT AVAILABLE FROM MANUFACTURER TO CORRECT DEFECT. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897083September 28, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
CONSUMER RECEIVED NOTIFICATION FOR RECALL 01V146000/ FUEL PIPE: FUEL HOSE. HOWEVER, DEALERSHIP HAS INFORMED CONSUMER THAT COMPONENT NEEDED TO CORRECT DEFECT WAS NOT AVAILABLE FROM MANUFACTURER. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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