Suzuki Esteem Complaints

121 consumer complaints on file.

#11253298September 4, 2019
AIR BAGS, SEAT BELTS, EXTERIOR LIGHTING
AIR BAGS LIGHTS WENT ON YESTERDAY, I NEVER HAD ANY ACCIDENT. SEAT BET GETS STOCKS. SUZUKI ESTEEM 1998.[XXX] VIN # INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760295August 31, 2015
SUSPENSION
I WAS DRIVING ONTO AN EXIT AT 45 MILES PER HOUR AND I HEARD A VERY LOUD POPPING NOISE AND LOST CONTROL OF THE STEERING WHEEL PULLED OVER. THERE WAS NO MORE STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662579December 6, 2014
SUSPENSION
WAS DRIVING ON THE HIGHWAY , SLOWED DOWN TO TAKE A RIGHT TURN ONTO SIDE ROAD....THERE WAS A TERRIBLE GRINDING NOISE AND IMMEDIATE PULL OF CAR TO RIGHT...HAD TO FIGHT TO KEEP CONTROL OF CAR...WAS HARD TO STEER BUT DROVE HOME AT ABOUT 5 MILES PER HOUR...LUCKILY ONLY A QUARTER OF A MILE...PRETTY SURE IF IT HAD LET GO IF I'D HIT A BUMP OR SOMETHING DRIVING 55 ON THE HIGHWAY...THAT THE CAR WOULD HAVE FLIPPED...THAT'S HOW QUICKLY I LOST CONTROL...AFTER READING ALL OTHER REPORTS...TOO BAD THIS CAR HAD NOT BEEN RECALLED...I MIGHT NOT NOW BE WITHOUT A CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638725September 24, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2000 SUZUKI ESTEEM. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE MADE A LOUD GRINDING NOISE AND SMOKE APPEARED FROM THE FRONT PASSENGER SIDE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE FRONT CROSS MEMBER BAR FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594844May 29, 2014
SUSPENSION, STRUCTURE:BODY
HUSBAND WAS DRIVING VEHICLE WHEN THE FRONT TIRE GAVE WAY AND BENT IN FROM FRAME. TOOK TO THE REPAIR SHOP AND WAS INFORMED THAT THE ENTIRE FRAME WAS ROTTED OUT. THE VEHICLE COULD NOT BE REPAIRED AS THE PART IS NOT AVAILABLE. THE CAR ONLY HAD 129,000 MILES ON IT. THIS IS A COMMON PROBLEM WITH THE CAR AND IT SHOULD HAVE BEEN RECALLED. FORTUNATELY, NO ACCIDENT OCCURRED AND NO INJURIES WERE SUSTAINED. SHAME ON SUZUKI FOR PRODUCING INFERIOR CARS. THIS IS A SERIOUS SAFELY ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592781May 20, 2014
STRUCTURE:FRAME AND MEMBERS, WHEELS
TL* THE CONTACT OWNS A 2002 SUZUKI ESTEEM. THE CONTACT OCCASIONALLY HEARD A LOUD NOISE FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SHIELDING NEEDED TO BE REPLACED AROUND THE MUFFLER. THE VEHICLE WAS REPAIRED HOWEVER,THE FAILURE RECURRED. THE RIGHT AXLE SHAFT WAS BROKEN ON THE SUBFRAME WHICH WAS CORRODED WITH EXTENSIVE RUST IN ADDITION TO THE ENGINE CRADLE CROSS MEMBER. THE VEHICLE WAS INSPECTED, DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588723May 15, 2014
SUSPENSION
I WAS DRIVING THE CAR ON THE HIGHWAY AND TOOK THE EXIT AND THEN TURNING RIGHT FROM STOP SIGN ABOUT 5 MILES PER HOUR AND THEN HEARD A CLICK AND THEN TIRE WERE RUBBING AGAINST THE CAR BODY THE KFRAME GOT RUSTED AND TWISTED PUSHING THE TIRE BACK AND STEERING WHEEL OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500361February 22, 2013
SUSPENSION, STRUCTURE
2000 SUZUKI ESTEEM. CONSUMER WRITES IN REGARDS TO VEHICLE FRONT END PROBLEMS AND SEEKS REIMBURSEMENT FOR UNAUTHORIZED REPAIRS. *SMD THE CONSUMER STATED HE TOOK THE VEHICLE TO A REPAIR SHOP FOR FRONT END PROBLEMS. WHILE THERE, HE WAS INFORMED A RECALL HAD BEEN ISSUED FOR A FRAME PROBLEM. THE CONSUMER THEN CONTACTED THE DEALER, AND THEY CONFIRMED, THAT IN FACT, THE VEHICLE WAS COVERED. THE VEHICLE WAS THEN TOWED TO THE DEALER. THE NEXT DAY, THE CONSUMER RECEIVED A CALL FROM THE DEALER, STATING A MISTAKE HAD BEEN MADE, AND THE VEHICLE WAS NO LONGER COVERED UNDER THE RECALL. ACCORDING TO THE DEALER, THE VEHICLE WAS NOT COVERED BECAUSE IT WAS FIVE MONTHS OLDER THAN THE RECALLED COVERED. THE DEALER INFORMED THE CONSUMER THE COST FOR THE REPAIR WAS $603.26 AFTER DEDUCTING $300 FROM THE ORIGINAL BILL. THE CONSUMER STATED HE NEVER AUTHORIZED THEM TO PERFORM THE WORK, SINCE THE RECALL WAS NO LONGER VALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493024January 15, 2013
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
DRIVING ALONG BIG TIMBER STRAIGHT AT 40 MPH THEN ALL OF A SUDDEN CAR STARTED PULLING TO THE RIGHT AND STARTED TO SHAKE, I MANAGED TO STAY STRAIGHT UNTIL I TURNED LEFT TO MEADOWS RD. I MADE IT HOME OKAY IN THE COMPLEX BUT WAS UNABLE TO USE THE CAR AGAIN. NEXT DAY LOOKED AT THE UNDER CARRIAGE AND THEN NOTICED THE RUSTED OUT SUB FRAME (CRADLE) BY THE RIGHT (PASSENGER) CONTROL ARM.THIS CAR IS GARAGE KEPT IF THAT MEANS ANYTHING. WELL THIS CERTAINLY IS A BUMMER, I'LL HAVE TO FIGURE ON HOW TO FIX THIS PROBLEM AT A REASONABLE EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475269September 13, 2012
ENGINE AND ENGINE COOLING, SUSPENSION
VEHICLE BROKE DOWN AND RUMBLED UPON TURNING... APPARENTLY SUZUKI KNOWS OF THE RECALL BUT IS NOT WILLING TO REPAIR OUTSIDE MARCH 2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466498July 18, 2012
STEERING, SUSPENSION, POWER TRAIN
CAR EXHIBITED A TENDENCY TO PULL TO THE RIGHT AT FIRST. AFTER TURNING A CORNER THE CAR PULLED TO THE LEFT. GOING DOWN THE HIGHWAY THE FRONT OF THE CAR WANDERED FROM SIDE TO SIDE. AFTER I PARKED THE CAR AND RE STARTED THE ENGINE WHEN I PUT IT INTO GEAR A LOUD BANGING NOISE CAME FROM THE FRONT OF THE CAR AND IT DID NOT MOVE IN REVERSE OR DRIVE. BANGING STOPPED IN NEUTRAL AND PARK. I JACKED UP THE CAR AND THE FRONT SUB-FRAME WAS RUSTED THRU RIGHT NEXT TO WHERE THE LOWER SUSPENSION ARM ATTACHED TO IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458674May 16, 2012
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2001 SUZUKI ESTEEM. THE CONTACT STATED THAT THE FRONT SUB FRAME WAS COMPLETELY RUSTED OUT, CAUSING THE VEHICLE TO BE UNSTABLE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 199,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457516May 4, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2000 SUZUKI ESTEEM. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE INSPECTED, SHE WAS NOTIFIED THAT THE SUB FRAME WAS CORRODED. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE SUB FRAME NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457250May 3, 2012
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
2000 SUZUKI ESTEEM SEDAN. THE SUBFRAME AND FRONT PASSENGER SIDE AXEL RUSTED THROUGH AND COLLAPSED WHILE TURNING CORNER. LOUD GRINDING OF TIRES. THIS CAUSED THE FRONT PASSENGER SIDE WHEEL TO BE PUSHED BACK INTO THE WHEEL WELL. REPAIRED COST OF $1200. FORTUNATELY NO ONE WAS HURT AS THE VEHICLE WAS SLOWING DOWN, BUT IF THESE PARTS HAD FAILED AT HIGHWAY SPEEDS, IT IS QUITE LIKELY A FATAL ACCIDENT WOULD HAVE OCCURRED. I HAVE SEARCHED ON LINE AND FOUND THAT OTHER SUZUKI OWNERS HAVE REPORTED THIS SAME PROBLEM. I WROTE TO CORPORATE RELATIONS AT SUZUKI IN BREA CALIFORNIA, THEY CONTACTED ME AND LEFT A MESSAGE THAT THEY WERE NOT GOING TO REIMBURSE ME FOR THE COST OF REPAIR AND THAT THE WARRANTY FOR THIS KNOWN PROBLEM WAS NO LONGER IN EFFECT AS OF DEC 21, 2011. HOWEVER, THE WARRANTY THEY SENT TO OWNERS SAID THIS REPAIR WOULD BE FOR 12 YEARS FROM THE DATE THE CAR WAS ORIGINALLY PUT IN SERVICE OR 180,000. MY CAR MET THE CONDITIONS BUT THEY REFUSE TO HONOR THE COVERAGE EXTENSION WARRANTY. I HOPE THIS VEHICLE IS RECALLED OR AT LEAST OWNERS SHOULD BE NOTIFIED OF THIS DEFECT BEFORE A FATAL ACCIDENT OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448231February 16, 2012
SUSPENSION, STRUCTURE:BODY
I WAS DRIVING ON FLAT PAVED ROAD AT APPROXIMATELY 30 MILES PER HOUR WHEN THE SUBFRAME SNAPPED ON THE RIGHT FRONT PASSENGER SIDE OF THE VEHICLE CAUSING THE VEHICLE TO IMMEDIATELY JERK RIGHT WITH SUBSTANTIAL FORCE. I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE WITH THE STEERING WHEEL DUE TO DRIVING AT A LOW SPEED BUT THE CAR WAS PULLING VERY HARD TO THE RIGHT AND THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO STEER. I DROVE APPROXIMATELY ONE HALF MILE TO A SPOT WHERE I WAS ABLE TO PULL OVER SAFELY, I NOTICED THE SUBFRAME WHICH CONNECTS THE FRONT RIGHT PASSENGER WHEEL TO THE BODY HAD RUSTED SEVERELY AND BROKE APART, IT WAS SO BAD THE MATERIAL WAS CRUMBLING. IF THE CAR WAS TRAVELING AT A HIGH RATE OF SPEED A TERRIBLE ACCIDENT WOULD HAVE ALMOST CERTAINLY OCCURRED. A SEARCH ON THE INTERNET CITES HUNDREDS OF SIMILAR INCIDENTS FOR THIS EXACT SAME PROBLEM RECALLS WERE MADE ON SUBSEQUENT YEARS BUT NOT ON THIS MODEL YEAR DESPITE THE EXACT SAME PROBLEM WITH THE SUBFRAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446634February 4, 2012
STEERING, SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
MY 99 ESTEEM STARED PULLING TO ONE SIDE WHILE DRIVING. AS I ATTEMPTED TO GET IT HOME THE WHEEL WOULD RUB ON THE INNER FENDER WELL WHEN TURNING. UPON INSPECTION WHEN I GOT HOME I FOUND THE DRIVER SIDE SUBFRAME RUSTED THROUGH ON TOP AND OUTER SIDES WITH ONLY THE INSIDE PORTION INTACT. THIS PART HAD BENT ALLOWING MY WHEEL TO CHANGE POSITION. THE REST OF THE UNDERCARRIAGE SEEMS TO BE IN GOOD SHAPE WHILE THIS SECTION HAS RUSTED AWAY. THANKFULLY, THIS DID NOT HAPPEN AT HIGHWAY SPEED OR THAT I DID NOT HIT A POTHOLE WHILE DRIVING. THIS COULD HAVE BROKEN AND CAUSED TOTAL LOSS OF CONTROL, ENDING IN INJURIES AND/OR FATALITIES NOT ONLY TO THE OCCUPANTS OF MY VEHICLE BUT TO OTHER CARS IN MY VICINITY. I UNDERSTAND THAT THIS IS NOT UNCOMMON ON THIS VEHICLE AN SINCERELY BELIEVE THAT THIS IS AN ISSUE THAT MERITS IMMEDIATE ATTENTION BEFORE PEOPLE ARE KILLED. *TR *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432914October 26, 2011
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
BOUGHT A 2001 SUZUKI ESTEEM IN APRIL OF 2011 CAR LOT TOLD ME THAT THERE WAS A SMALL BRACKET THAT NEEDED TO BE REPLACED BY MOTOR AND NEED TO BE REPLACE ASAP HERE TO FIND OUT THAT IT WAS THE WHOLE SUBFRAME THAT HOLDS UP THE MOTOR AND TRASMISSION FOUND THAT THERE WAS A SUZUKI RECALL ON THAT PART. TOOK THE CAR TO SUZUKI DEALER THE SERVICE GUY CALLED ME AND STATED THAT THERE WAS A MODIFICATION DONE TO THE SUBFRAME IT SELF AND THAT IT WAS WELDED TO THE FRAME TO HELP SUPPORT IT WHILE WAITING FOR A RECALL SUZUKI DEALER CALLED ME AND SAID SUZUKI CANNOT DO RECALL DUE TO THE MODIFICATION THAT WAS MADE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419916August 17, 2011
STRUCTURE:FRAME AND MEMBERS
SUB FRAME OF 1999 SUZUKI ESTEEM HAD RUSTED THRU .I WAS DRIVING AT 70 MILES PER HOUR WHEN THE SUB FRAME CRACKED AND PUSHED THE PASSENGER FRONT TIRE BACK AGAINST THE FENDER CAUSED THE FRONT TIRE TO LOCK UP WHICH CAUSED ME TO WRECK. I SPOKE WITH SUZUKI AND GAVE THEM MY VIN NUMBER AND WAS TOLD THAT PART WAS ON RECALL AND TO HAVE MY CAR TOWED IN AND THEY WOULD FIX THAT PART. TWO DAYS LATER I WAS CALLED AND TOLD THAT THE RECALL HAD EXPIRED 3 MONTHS EARLIER. I WAS NEVER NOTIFIED AND WAS ALSO WONDERING HOW A RECALL ON A SAFETY ISSUE COULD EXPIRE. I HAVE SEEN HUNDREDS OF COMPLAINTS ON FORUMS ABOUT THE SAME ISSUE AND IT IS ALWAYS THE PASSENGER SIDE. *KB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10418281August 9, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2000 SUZUKI ESTEEM. THE CONTACT WAS DRIVING 40 MPH WHEN A DEER CRASHED INTO THE FRONT PASSENGER SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHO DIAGNOSED THAT AS A RESULT OF THE CRASH, THE FRONT AXLE, CV JOINT, HOOD, RADIATOR, HEADLIGHTS AND THE FRONT PASSENGER SIDE FENDER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 125,931.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10400665May 12, 2011
STRUCTURE:FRAME AND MEMBERS
CROSS MEMBER RECALL WHY DO I HAVE TO PAY FOR THE ROTTED OUT CONTROL ARMS THAT WERE A DIRECT RESULT OF THE ROTTED OUT CROSS MEMBER? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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