Subaru XV CrossTrek Complaints

278 consumer complaints on file.

#11400175March 10, 2021
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2014 SUBARU HYBRID. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THE CONTACT WAS DISTRACTED AND HIT THE REAR OF THE VEHICLE IN FRONT THE THEM. THE CONTACT STATED THE SEAT BELT DID NOT HOLD THE CONTACT IN PLACE CAUSING THE CONTACT TO HIT THEIR STERNUM INTO THE STEERING WHEEL CAUSING THE CONTACT INJURY TO A BROKEN STERNUM AND A FEW BROKEN RIBS AS WELL AS BRUISED KNEES. THE AIR BAG DID NOT DEPLOY. THE CONTACT WAS THE ONLY PERSON INJURED AT THE TIME OF ACCIDENT. THE CONTACT WENT TO THE HOSPITAL A COUPLE DAYS LATER TO BE TREATED FOR THEIR INJURIES. A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE VEHICLE TO THEIR RESIDENCE. THE CONTACT HAD THE VEHICLE TOWED TO INDEPENDENT MECHANIC TO REPAIRED THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11399299March 5, 2021
ENGINE, POWER TRAIN
DRIVING ON THE FREEWAY AT 135,961 MILES, JUST 5 MONTHS AFTER PULLING THE CAR OFF A USED LOT. ALL DASH LIGHTS ARE ILLUMINATED, VEHICLE ENCOUNTERS LOSS OF ACCELERATION AND I PULLED TO THE SHOULDER. I ATTEMPT TO RESTART VEHICLE, AND LIGHTS RETURN TO NORMAL, AND I ATTEMPT TO MAKE MY WAY HOME. LIGHTS ARE ILLUMINATED ONCE AGAIN, BUT I DO NOT HAVE LOSS OF ACCELERATION THIS TIME. TAKE IT TO BE SERVICED, LH FRONT AXLE FAILED, NEEDS REPLACED, ENGINE BLOCK HAS CONSIDERABLE OIL LEAK, VALVE BODY REPLACEMENT REQUIRED (COVERED UNDER WARRANTY THANK GOODNESS). 4 MONTHS LATER AFTER CAR SEEMS TO BE IN REPAIRED AND WORKING ORDER, THE SAME ISSUE AGAIN, THIS TIME THE RH FRONT AXLE IS REPLACED, ALTHOUGH NO ENGINE LEAK, THE SERVICE TECH IS NO LETTING ME KNOW THAT ON THEIR TEST DRIVE AFTER THEY REPLACED THE AXLE THE TRANSMISSION FAILED AND WILL NOW NEED TO BE REPLACED. I CAN NOT AFFORD THE CVT REPLACEMENT AT $8000 FIX. THE CAR HAS NOW BEEN SITTING IN MY DRIVEWAY AS I ATTEMPT TO FIND MONEY FOR THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398174February 27, 2021
STRUCTURE:BODY
WHILE DRIVING STRAIGHT AT APPROXIMATELY 35 MPH ON A 34 DEGREE DAY ON A CLEAR ROAD, WE HEARD A LOUD NOISE FROM THE ROOF. WE PULLED OVER AND SAW THAT THE SUN ROOF HAD SPONTANEOUSLY RUPTURED AND EXPLODED OUTWARD. LUCKILY THE SLIDING DOOR TO THE SUN ROOF WAS CLOSED. WHEN EXAMINING THE SUN ROOF, THERE WAS NO EVIDENCE OF ANYTHING HITTING THE CAR. IN FACT THE ROOF RACK BAR WAS RIGHT OVER THE NEW "HOLE" IN THE GLASS SUNROOF AND WOULD HAVE PROTETED THE GLASS FROM A FALLING OBJECT. THE SUNROOF WAS PUCKERED "OUT" AND GLASS WAS SCATTERED ON THE EXTERIOR OF THE CAR NOT WITHIN THE SUNROOF COMPARTMENT. IT APPEAR TO HAVE SPONTANEOUSLY EXPLODED WITHOUT EXTERNAL DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397033February 19, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION WHILE PARKING. APPLIED BRAKES BUT CAR KEPT ACCELERATING HITTING CARPORT COLUMN AT CANCER CENTER BRINGING ROOF DOWN ONTO CAR. CAR WAS TOTALED, NO INJURIES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11396151February 14, 2021
POWER TRAIN
2015 CROSSTREK. WAS DRIVING ON I476 IN PA ON A 35 DEGREE SUNNY DAY ON 2/6/2021 FOR ABOUT 3-5 MILES AT STEADY SPEED OF 65 MPH WHEN SUDDENLY THE CAR BUMPED (ALTHOUGH NOTHING WAS IN THE ROAD/NO POTHOLE) WITH A LOUD NOISE (NOTHING FLEW OFF CAR) AND ABRUPTLY SLOWED TO A CRAWL EVEN WITH FOOT STILL ON THE GAS. LUCKILY WE WERE IN THE RIGHT HAND LANE WITH AN OPEN SHOULDER TO SWERVE INTO OTHERWISE THE PERSON BEHIND US LIKELY WOULD HAVE SLAMMED INTO US (SEEING AS NO BRAKE LIGHTS WOULD HAVE GONE ON SINCE FOOT WAS ON THE GAS). TIRES, UNDERBELLY AND UNDER HOOD LOOKED FINE. 76K MILES. NEVER HAD ANY ISSUES WITH THE CAR WHATSOEVER OTHER THAN REAR WHEEL BEARINGS REPLACED DUE TO AGE A FEW MONTHS PRIOR. OTHERWISE JUST MAINTENANCE PER THE MAINTENANCE AND WARRANTY MANUAL. NO ISSUES OR INDICATIONS OF ANY PROBLEM LEADING UP TO IT AND JUST HAD THE SERPENTINE BELT REPLACED JUST DUE TO AGE (PRECAUTIONARY) THE DAY PRIOR. HAD MECHANIC GENERALLY INSPECT CAR THE DAY BEFORE WHEN BELT WAS BEING CHANGED BECAUSE PLANNED TO DRIVE TO NC THE END OF THAT WEEK. CALLED AAA WHO (AFTER 2 HR WAIT) TOWED TO OUR MECHANIC. OUR MECHANIC SPOKE TO CONCORDVILLE SUBARU (MELISSA B.) AND WE HAD IT TOWED THERE. WERE TOLD BY CONCORDVILLE, 'TRANSMISSION NEEDS TO BE REBUILT. THE GEARS JAMMED IN THE TRANSMISSION AND SOME BROKE AND THERE WAS SOME COLLATERAL DAMAGE. THE WARRANTY IS EXTENDED SO IT SHOULD BE COVERED AND I'LL WORK WITH THE SUBARU INSPECTOR TO HAVE THE COLLATERAL DAMAGE COVERED.' THE NEXT DAY WHEN THEY WERE TOLD BY US THAT WE HAD THE DIFFERENTIAL FLUID CHANGED (PER SUBARU MAINTENANCE SCHEDULE) THEY SAID IT'S PROBABLY A DIFFERENTIAL ISSUE SO WON'T BE COVERED AND IF WE WANT TO SEE IF THERE IS A TRANSMISSION ISSUE IT IS $1000 ALL IN FOR DIAGNOSTICS AND $8K FOR A TRANSMISSION REBUILD IF IT'S NOT COVERED 'AND I DOUBT THE INSPECTOR WILL APPROVE MORE THAN 25% BEING COVERED.' (MELISSA B.) (VIA EMAIL)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396153February 14, 2021
POWER TRAIN
2015 CROSSTREK XR - CONCURRENT WITH COMPLAINT #11396151 AS A SUBARU OWNER WHO EXPERIENCED THE SAFETY ISSUE EXPRESSED IN THE ABOVE-REFERENCED COMPLAINT, I AM ALSO AN ATTORNEY WITH MASS TORT (DEFENSE) EXPERIENCE, AND WOULD LIKE TO KNOW: 1) WHY A SAFETY RECALL HAS NOT BEEN ISSUED WHEN MULTIPLE COMPLAINTS OF THE SAME FAILURE AND MANIFESTING RESULTS HAVE BEEN DOCUMENTED WITH THE NHTSA, AS THEY APPEAR TO MEET THE ELEMENTS FOR A RECALL SET FORTH IN NHTSA PUBLICATIONS.; 2) IF THE NHTSA GAVE SUBARU A 'PASS' BY NOT ISSUING A RECALL BECAUSE PERHAPS (?) SUBARU COUNTERED WITH BUT FOR THE GOV'S MODEL FEDERAL FUEL EFFICIENCY STANDARDS HAVING GONE INTO EFFECT IN 2012 IT WOULD NOT HAVE BEGUN EQUIPPING ITS VEHICLES WITH CVTS TO MEET THOSE FUEL EFFICIENCY STANDARDS. I.E., DID SUBARU CLAIM OR DID THE NHTSA BELIEVE THAT THE USE OF CVTS WAS URGED BY THE NHTSA, AND APPROVED BY THE NHTSA, AND THEREFORE THE NHTSA IS PARTLY RESPONSIBLE/LIABLE FOR ANY SAFETY ISSUES AND OCCURRENCES, AND PERHAPS CHOSE TO OVERLOOK THE SAFETY CONCERNS? (NOT SAYING THIS IS THE CASE- I'M ASKING IF IT IS THE CASE.) 3) WERE THERE ACCIDENTS THAT OCCURRED BECAUSE OF THIS ISSUE, AND DID ANY OF THOSE CAUSE INJURIES OR DEATHS HAVE RESULTED FROM SUCH ISSUES THAT WERE NOT REPORTED TO THE NHTSA. (CONSIDERING THE POSSIBILITY THAT WHEN ONE SEES A MANGLED VEHICLE THEY USUALLY DO NOT THINK, 'LET'S TAKE APART THE TRANSMISSION TO SEE IF IT FAILED' AS WELL AS CONSIDERING THAT THE LETTER OWNERS RECEIVED FROM SUBARU SAID THE WARRANTY WAS BEING EXTENDED FOR 'CUSTOMER SATISFACTION' AND THAT THERE WERE 'NO SAFETY CONCERNS' LEADING PEOPLE TO BELIEVE THERE WERE, IN FACT, NO SAFETY CONCERNS (DESPITE COMPLAINTS SHOWING ON THIS NTHSA COMPLAINT SITE?) 4) TO WHAT EXTENT HAS NTHSA INVESTIGATED THESE INCIDENTS? (OF TRANSMISSION FAILURES ABRUPTLY STOPPING VEHICLES IN THE MIDDLE OF EXPRESSWAYS AT 60-80 MPH? THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395711February 11, 2021
ENGINE
THERE IS A PROBLEM WITH 2014-2016 WITH AC COMPRESSOR AND CLUTCH. ITS AN EXPENSIVE FIX AND THEY WILL ONLY FIX IF YOU HAVE AN EXTENDED WARRANTY. THEY UPDATED THE PART BUT NO ONE CAN AFFORD IT. MINE IS STARTING TO GO, IT GETS EXTREMELY LOUD. IT IS STATIONARY AND WHILE DRIVING. HERE IS THE LINK HTTPS://SUBARU.OEMDTC.COM/360/NEW-AC-COMPRESSOR-CLUTCH-ASSEMBLY-2014-2016-SUBARU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387829January 13, 2021
POWER TRAIN
I HAVE MAINTAINED MY VEHICLE SINCE PURCHASE, ALWAYS COMPLETE ROUTINE MAINTNENCE AND AS I WAS ON A TRIP, ALL OF MY LIGHTS CAME ON. I FLUSHED TRANSMISSION AND THEY CAME BACK ON. I HAVE RESEARCHED MY ISSUE AND IT IS COMMON WITH THIS YEAR. SUBARU EVEN EXTENDED WARRANTY WITH THESE YEARS, YET HAS RECALLED ANY OF THE PARTS RELATED TO THE CVT TRANSMISSION. I HAD NO ISSUES, NO WARNING, WAS JUST DRIVING AND EVERYTHING CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385658December 30, 2020
AIR BAGS
AIR BAG LIGHT STAYED ON AFTER TURNING THE CAR ON AND STAYED LITE WHILE I CONTINUED TO DRIVE HOME. NO COLLISION OR INJURY TO VEHICLE OCCURRED BETWEEN THE TIME THE CAR WAS TURNED ON AND THEN TURNED OFF AT HOME. ALSO NO ACCIDENT HAS HAPPENED IN MY TIME OWNING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383589December 15, 2020
POWER TRAIN
TRANSMISSION VALVE BODY FAILED, SOLENOID 2 FAIL, AFFECTS TRACTION CONTROL, STABILITY CONTROL, ABS, AND HILL START CONTROL. CAUSES TRANSMISSION TEMPTS TO OVERHEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382857December 10, 2020
SERVICE BRAKES
THERE IS A LITTLE SPACE BETWEEN THE BRAKE LAMP SWITCH AND BRAKE THAT HAS MY BRAKE LIGHTS CONSTANTLY ON. WHILE I AM DRIVING IF I DON'T KEEP MY LEFT FOOT UNDER THE BRAKE PEDAL AND PUSHING IT UP THEN THE BRAKE LIGHTS WILL CONSTANTLY BE ON. IF I DON'T KEEP MY FOOT THERE THEN SOMETIMES WHEN I AM GOING UP A HILL OR DRIVING THE CAR WILL DROP RPMS AND THEN I HAVE TO PUT MY FOOT UNDER THE BRAKE AND PUSH IT UP AGAIN. ALSO, WHEN DRIVING THE HILL ASSIST LIGHT, ON THE DASHBOARD WILL TURN ON AND THE CAR WILL ROLL DOWN THE HILL ANY DIRECTION WHEN IN REVERSE OR DRIVE BECAUSE OF THE SWITCH. I HAD GONE TO SUBARU TO DO THE RECALL FOR THE BRAKE LAMP SWITCH AND THEN A FEW WEEKS AFTER THIS ISSUE BEGAN TO OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374925November 16, 2020
POWER TRAIN
I AM HAVING AN ISSUE WITH MY KEY NOT BEING RELEASED FROM THE IGNITION ONCE THE VEHICLE IS PUT INTO PARK AND TURNED OFF. I HAVE RESEARCHED THIS AND IT IS A KNOWN ISSUE CAUSED BY THE SHIFTER PLATE GUIDE NOT BEING INSTALLED CORRECTLY AT THE FACTORY ON MY VEHICLE MODEL AND CAN COST ANYWHERE FROM $350-$450 TO REPAIR AT A DEALER. AS THIS IS A KNOWN FACTORY ISSUE I BELIEVE THIS SHOULD BE COVERED UNDER A RECALL BY SUBARU. IT IS NOT ANYTHING THAT I AS AN OWNER COULD PREVENT THROUGH REGULAR MAINTENANCE. THIS COULD LEAD TO SAFETY ISSUES AS THE SHIFTER PLATE CONTINUES TO WEAR DUE TO INCORRECT INSTALLATION. THE ISSUE BEGAN IN JUNE 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374394November 12, 2020
SERVICE BRAKES, EXTERIOR LIGHTING
BREAK LIGHTS TURN ON BY THEMSELVES WHEN CAR IS OFF. ALSO HAS IT DONE IT TWICE WERE I TOOK A SECOND TO RESPOND TO THE GAS PEDAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372655November 2, 2020
ELECTRICAL SYSTEM
ON TWO OCCASIONS WHILE TRAVELING OVER 70 MPH ON I-26 OUTSIDE OF COLUMBIA, SC THE VEHICLE'S ELECTRIC SYSTEM APPEARED TO MALFUNCTION AND VEHICLE DIED IMMEDIATELY. THE CLOCK, FUEL ECONOMY READINGS, AND RADIO SHUT OFF. THE VEHICLE STALLED AND HAD TO BE MANEUVERED TO THE SHOULDER OF THE INTERSTATE WITH NO ACCELERATION CAPABILITY OR POWER STEERING. THE VEHICLE WAS CAPABLE OF BEING RESTARTED. ON THE FIRST OCCASION, I RESTARTED THE VEHICLE AND THERE WERE NO FAULTS, ERRORS OR ANYTHING NOTED SO I CONTINUED TO DRIVE, ASSUMING IT WAS A ONE TIME EVENT. THE SECOND TIME, THE SAME PROBLEM HAPPENED AND THEN A CHECK ENGINE LIGHT APPEARED. FOLLOWING THE SECOND TIME, CHECK ENGINE ILLUMINATED, AS WELL AS THE TRACTION CONTROL LIGHT, AND THE CRUISE CONTROL IMAGE WAS BLINKING. PRIOR TO ALL OF THESE PROBLEMS, I WAS HAVING MAY ISSUES ENGAGING THE CRUISE CONTROL AND TRIED MULTIPLE BUTTON SEQUENCES TO MAKE CRUISE CONTROL WORK. I WAS ABLE TO GET VEHICLE TO AUTOPARTS STORE WHERE CODE READ P0021. TO GET SAFELY HOME, THE AUTOPARTS STORE RECOMMENDED THAT I DO A RESET BY DISCONNECTING BATTERY AND TURNING OFF ALL ELECTRONICS. THIS WORKED AND I HAVE DRIVEN SINCE WITHOUT THE SAME EVENT. THIS COULD EASILY HAVE BEEN FATAL AND MUST BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364532October 15, 2020
AIR BAGS
THE PASSENGER SIDE AIR BAG SHUTS OFF AFTER DRIVING IN THE VEHICLE FOR 45 MINS OR MORE. THE VEHICLE IS STILL IN MOTION WHEN THE AIR BAG SYMBOLS ON THE DASHBOARD SIGNALS IT IS NOW SHUT OFF. THE PASSENGER IS STILL SEATED IN THE SEAT. THE VEHICLE MAY BE ON CITY STREET OR HIGHWAY, IT MAKES NO DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362891October 5, 2020
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
WHEN I GO TO PARK AND TURN OFF THE KEY IT LOCKS HALF WAY AND WON'T COME OUT. HAVE TO REVERSE AND PULL FORWARD SOMETIMES SEVERAL TIMES BEFORE IT WILL TURN COMPLETELY OFF. SUBARU HAS A TECHNICAL SERVICE DATE: 03/15/18 16-112-18R REVISED BULLETIN ABOUT AN ISSUE WITH THE "SHIFT SELECTER MECHANISM." SUBARU IS AWARE OF THE PERSISTENT PROBLEM, BUT HAS NOT ISSUED A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362038September 30, 2020
ELECTRICAL SYSTEM
KEY KEPT GETTING STUCK IN THE IGNITION WHEN THE CAR WAS PARKED (AND THE SHIFTER IN THE PARK POSITION). THERE IS A SERVICE BULLETIN FROM SUBARU FOR FIVE OF THEIR MODELS. APPARENTLY THE CAUSE IS CONTAMINATION OF THE PARK-RANGE SWITCH INTERNAL COMPONENTS. THEY DID THE REPAIR WORK AND IT WORKS FINE NOW. I SENSE A LOT OF PEOPLE ARE HAVING THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354846September 14, 2020
ENGINE, SUSPENSION, UNKNOWN OR OTHER
TVEHICLE BOUNCES EVEN WHEN GOING OVER SMOOTH ROADS. ENGINE SEEM TRY TO STALL WHILE IDLED IN DRIVE MODE. ROUGH STARTING OF VEHICLE MAKES NOISES UNTIL WARMS. VEHICLE HAS LESS THAN 55,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354510September 11, 2020
VISIBILITY/WIPER
VEHICLE WAS IN MOTION ON A STRAIGHT PORTION OF THE INTERSTATE. SPEED WAS APROX. 70 MPH AND AMBIENT TEMP. APROX. 70 F. FRONT PASSENGER SIDE MAIN WINDOW SHATTERED. NO OBJECT WAS OBSERVED TO HAVE HIT WINDOW PRIOR TO IT SHATTERING.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11350094August 18, 2020
ENGINE
EXCESSIVE OIL CONSUMPTION. OIL LIGHTS COMES ON EVERY 1000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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