smart Fortwo Complaints

407 consumer complaints on file.

#11093459May 12, 2018
POWER TRAIN
RANDOMLY, AFTER STARTING THE CAR AND SELECTING REVERSE, THE DASH DISPLAY DOESN'T DISPLAY 'R' OR IT FLASHES 'N', AND THE TRANSMISSION DOESN'T ENGAGE REVERSE GEAR. MOVING GEAR SHIFTER BETWEEN PARK AND DRIVE SEVERAL TIMES OR RESTARTING VEHICLE HELPS SOMETIMES. THIS WOULD BE VERY DANGEROUS IF NEEDING TO REVERSE IN AN EMERGENCY SITUATION AND THE CAR DOESN'T MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091576May 3, 2018
ENGINE
TL* THE CONTACT OWNED A 2008 SMART FORTWO. THE CONTACT STATED THAT THE VEHICLE BURST INTO FLAMES AFTER IT WAS PARKED. THE CONTACT WAS UNAWARE OF HOW THE FIRE STARTED OR WHERE IT ORIGINATED, BUT IT WAS BELIEVED TO BE NEAR THE ENGINE COMPARTMENT. THE VEHICLE WAS DESTROYED AND TOWED TO AN INSURANCE AUTO AUCTION. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,400.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11091164May 1, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I WAS ON MY WAY TO SCHOOL, THE CAR BEGAN MAKING A GRINDING NOISE, AS I MOVED TO THE SHOULDER IT DIED AND THE STEERING WHEEL LOCKED UP, THE RADIO CUT OFF, THE HORN STAYED ON, ALL THE WIPERS WENT FULL FORCE AND THE DOORS LOCKED. WHEN I FINALLY KICKED THE DOOR OPEN I WENT TO THE FRONT OF THE VEHICLE AND OPENED THE GOOD. I BEGAN SO SMELL BURNING PLASTIC AND WENT TO THE DRIVER SIDE AGAIN. WHEN I GOT THERE, THERE WERE FLAMING DRIPS COMING FROM UNDER THE PANELS. I ATTEMPTED TO PUT THEM OUT BUT IT WAS FUTILE. I REMOVED MYSELF FROM THE SITUATION AND CALLED FIRE RESCUE. THE WHOLE THING TOOK 2 MINUTES BEFORE THE CAR WAS TOAST
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11083936April 9, 2018
UNKNOWN OR OTHER
SPONTANEOUSLY CAUGHT ON FIRE WHILE DRIVING
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11083277April 4, 2018
UNKNOWN OR OTHER
VEHICLE BURNED WHILE PARKED. HAVE PHOTOS & ESTIMATE OF TOTAL LOSS. THE LITTLETON GROUP IS A THIRD PARTY ADMINISTRATOR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11078574March 11, 2018
ENGINE, POWER TRAIN, STRUCTURE:BODY
I BOUGHT THE CAR AND LESS THAN TWO WEEKS THE TRANSMISSION WENT THERE WAS FLASHING AND BEEPING AND THE CAR WOULD NOT GO INTO GEAR. I BOUGHT A 2009 AND IN 2008 THERE WAS A RECALL ON THAT MODEL FOR THAT TRANSMISSION PROBLEM SOMETIMES THE CAR WON'T START SOMETIMES NOW AND THE HOOD LATCH IS BROKEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075948March 2, 2018
ENGINE
CAR CONTINUE TO THROW OUT P0302 CODE. THIS IS A KNOWN ISSUE BY MANUFACTURER AVOUT VALVE NOT SEATING PROPERLY BUT HAVE NOT ANYTHING ABOUT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075348February 27, 2018
UNKNOWN OR OTHER
FAILURE TO REVERSE TRANSMISSION SOFTWARE CAR IS IN PARK WILL NOT GO INTO GEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074117February 21, 2018
UNKNOWN OR OTHER
ON FRIDAY FEBRUARY 16TH WHEN TRYING TO START MY 2013 SMART FORTWO BRABUS, THE LIGHTS ON THE DASHBOARD STARTED FLICKING, SMOKE STARTED TO COME OUT FROM THE AC VENTS, THE CAR CAUGHT ON FIRE AND EXPLODED, FIRE DEPARTMENT DETERMINED TO BE AN ELECTRICAL ISSUE. THE CAR WAS STATIONARY ON A CITY STREET AT THE TIME. HERE IS A LINK TO AN ARTICLE IN THE LOCAL NEWSPAPER: HTTP://WWW.EMPORIAGAZETTE.COM/AREA_NEWS/ARTICLE_8D176B4C-1351-11E8-99E4-A352E891F430.HTML AND I'VE ATTACHED A PICTURE OF THE FIRE DEPT. REPORT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11073368February 17, 2018
POWER TRAIN
ON FIVE OCCASIONS, SUDDENLY AND WITHOUT WARNING, MY SMART CAR SHIFTED IN TO NEUTRAL BY ITSELF WHILE DRIVING ON THE HIGHWAY. WHILE THE SHIFTER WAS IN DRIVE, THE INDICATOR BELOW THE SPEEDOMETER WAS BLANK, AND THE CAR WOULD NOT MOVE. THIS PROBLEM ALWAYS SEEMS TO OCCUR AFTER DRIVING AT HIGHER SPEEDS. I TOOK THE CAR INTO THE DEALERSHIP AND THEY CLAIMED TO HAVE REPAIRED THE PROBLEM WITH A COMPUTER REPROGRAM. AFTER THE "REPAIR" THE CAR HAD THE SAME PROBLEM. THIS IS A VERY SERIOUS SAFETY ISSUE BECAUSE THE CAR WITHOUT WARNING COMPLETELY LOSES POWER AND ON MORE THAN ONE OCCASION I HAVE ALMOST BEEN REAR ENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072673February 13, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 SMART FORTWO. THE CONTACT STATED THAT THE VEHICLE DID NOT FULLY CHARGE TO THE MANUFACTURER RECOMMENDED MILEAGE RANGE. IN ADDITION, IN COLD WEATHER CONDITIONS, THE MILEAGE OF THE VEHICLE DROPPED APPROXIMATELY 10 MPH ON THE INSTRUMENT PANEL. MERCEDES-BENZ OF BOSTON (259 MCGRATH HWY, SOMERVILLE, MA) AND THE MANUFACTURER WERE CONTACTED IN REGARDS TO DIAGNOSTIC TESTING. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE OPERATED AS INTENDED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072693February 13, 2018
SEAT BELTS
THE SEAT BELTS WILL NOT RETRACT, WHICH SHOWS THEY DO NOT WORK PROPERLY. CONCERNED THEY WILL FAIL IF I'M EVER IN A CRASH. :( THIS HAPPENS EVERY TIME A SEAT BELT IS UNFASTENED. THE ISSUE HAS BEEN HAPPENING FOR A FEW YEARS. CALLED A LOCAL MECHANIC TO ASK IF THEY COULD FIX IT, BUT APPARENTLY THIS IS CONSIDERED A SAFETY ISSUE, SO THEY WON'T TOUCH IT. SMART DOESN'T ADMIT IT'S AN ISSUE EVEN THOUGH MANY OTHER SMART OWNERS HAVE COMPLAINED OF THE SAME ISSUE. PLEASE ISSUE A RECALL SO WE DON'T HAVE TO WORRY ABOUT OUR SAFETY AS FAR AS THE SEAT BELTS ARE CONCERNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071857February 8, 2018
VISIBILITY/WIPER, UNKNOWN OR OTHER
WHILE DRIVING ON 2/7/2018 THE VEHICLES BLOWER MOTOR STOPPED WORKING. ON RETURNING HOME IT WAS DISCOVERED THAT MANY VEHICLE OWNERS ALSO HAVE HAD THE BLOWER MOTORS FAIL ON THEIR VEHICLES. ONE PERSON REPORTED 3 FAILURES. ANOTHER REPORTED THAT HIS DEALERSHIP ADVISED THAT SEVERAL "BAD" BLOWER MOTORS WERE SENT OUT. WAS FORCED TO DRIVE HOME ON -4 DEGREE WEATHER WITHOUT DEFROSTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042163November 1, 2017
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
I REPRESENT THE OWNERS OF THIS 2009 SMART FORTWO VEHICLE. MY CLIENT DROVE THE VEHICLE HOME AFTER WORK AND PARKED IN THE GARAGE. APPROXIMATELY 30 MINUTES AFTER PARKING THE VEHICLE IN THE GARAGE, MY CLIENT WAS AWOKEN BY HIS SON WHO SMELLED SMOKE. MY CLIENT FOLLOWED THE SMOKE TO THE GARAGE WHERE HE FOUND THE VEHICLE ON FIRE. IT APPEARED THE FIRE STARTED IN THE ENGINE COMPARTMENT. THE FIRE SPREAD QUICKLY THROUGHOUT THE GARAGE AND INTO THE HOUSE. THE PROPERTY DAMAGE IS EXTENSIVE, INCLUDING TOTALING BOTH VEHICLES IN THE GARAGE AND EXTENSIVE PROPERTY DAMAGE TO THE HOME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11035884October 23, 2017
SEAT BELTS
DRIVER'S SIDE SEATBELT WILL NOT LATCH, I'M USING THE PASSENGER SIDE SEATBELT FOR NOW. I CAN'T HAVE A PASSENGER IN MY CAR BECAUSE OF THAT BROKEN SEATBELT. THIS HAPPENED ALREADY BEFORE, MAYBE A YEAR AGO AND MERCEDES BENZ OF GEORGETOWN WANTED ME TO PAY FOR IT AFTER BEING FIXED BUT I INSISTED THAT IT'S A SAFETY ISSUE AND I SHOULDN'T BE DRIVING FROM THEIR SHOP WITHOUT HAVING IT FIXED. SO FRUSTRATING SAFETY ISSUES THAT NO ONE WANTS TO TAKE CARE OF IT UNTIL SOMEBODY'S DEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033202October 13, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 SMART FOR TWO. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. IN ADDITION, THE CONTACT NOTICED WHITE SMOKE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS ALSO TOWED TO MERCEDES-BENZ OF SAN FRANSICO DEALER LOCATED AT 500 8TH ST, SAN FRANCISCO, CAWHERE IT WAS DIAGNOSED THAT THE COOLANT DAMAGED THE ENGINE COMPARTMENT AND THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. THE DEALER REFUSED TO DO THE REPAIR DUE TO NEGLIGENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A TEN PERCENT DISCOUNT. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000. *LN UPDATED 9/7/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11032875October 11, 2017
STEERING
TL* THE CONTACT OWNS A 2017 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V447000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SOUTH BAY (3311 PACIFIC COAST HWY, TORRENCE, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032168October 7, 2017
SEAT BELTS
PASSENGER SEAT BELT STOP SECURING THE BUCKLE NO APPARENT REASON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023751September 16, 2017
FUEL/PROPULSION SYSTEM
DURING ROUTINE DRIVING, GRADUALLY SMELLED STRONGER GASOLINE ODORS. ODOR REMAINED WITH CAR WHILE PARKED & UNUSED FOR SEVERAL DAYS. SMELLED STRONG GASOLINE ODOR WHEN ENGINE RUNNING WHILE PARKED IN DRIVEWAY. OBSERVED GASOLINE IS SLOWLY DRIPPING UNDER CAR, FORWARD OF THE REAR-MOUNTED ENGINE COMPARTMENT, FROM HOLE LOCATED IN PLASTIC UNDERCAR SHIELD. HAVE READ THIS IS A COMMON PROBLEM LIKELY WITH FUEL TANKS THAT SMARTUSA OR MERCEDES REQUIRED TO BE MODIFIED BY G&K FOR AN EMISSIONS SYSTEM UPDATE PRIOR TO RETAIL SALE, MANY OWNERS REPORT GAS TANK CRACKS WHERE MODIFICATION HOSE FITTING ADDED, OR LEAKS AT THE MODIFIED FITTING DUE TO ADHESIVE OR SEALANT FAILURE. WORST-CASE, RAW GASOLINE OR GASOLINE VAPORS DRIFTING REARWARD ONTO HOT ENGINE COMPONENTS LIKE EXHAUST MANIFOLD REPRESENT A SERIOUS FIRE HAZARD. I DON'T YET KNOW THE EXACT SOURCE OF GASOLINE LEAK. THERE ARE MANY REPORTS OF THE SMART FORTWO CATCHING FIRE DURING OPERATION. PRAY THIS DEFECT WILL RECEIVE ATTENTION PRIOR TO FATALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023607September 15, 2017
ENGINE
WENT TO START CAR IN GARAGEWHEN IT MAKE AN ODD SOUND AND SMELLED OF SMOKE. TOKKO CAR IN TO DEALER AND THEY SAID TOP OF ENGINE AROUND VALVES WAS BLOWN. 46,000 MILES ON IT...BEEN HOLDING ON TO IT WAITING FOR A RECALL. CAR IS STILL IN MY SHED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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