smart Fortwo Complaints

407 consumer complaints on file.

#11364499October 15, 2020
AIR BAGS
I WAS DRIVING ON THE HIGHWAY A SAFE DISTANCE BEHIND A LINCOLN NAVIGATOR WHEN THEY FOR NO REASON SLAMMED ON THE BRAKES AND STOPPED. I ENDED UP REAR ENDING THE NAVIGATOR. THE REAR OF THE CAR WENT UP INTO THE AIR CAME DOWN AND SPUN AROUND THREE TIMES BEFORE COMING TO A STOP. MY WIFE WAS INJURED. SHE SUSTAINED A BROKEN RIB CUTS AND SCRAPES AND CHEST PAINS. NO AIRBAGS NEVER DEPLOYED IN THE CAR AT ALL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11361517September 28, 2020
ENGINE
THIS CONCERNS NHTSA RECALL #18V273. I BOUGHT THIS CAR NEW AT A DEALER 30 MILES FROM MY HOME. SMART HAS LEFT THE US MARKET AND THEIR WEBSITE SHOWS THE CLOSEST DEALER IS 220 MILES AWAY (ONE DIRECTION). THEIR WEBSITE SAYS THAT AUTHORIZED MERCEDES-BENZ DEALERS CAN PERFORM THE RECALL WORK. I TRIED MY LOCAL MERCEDES-BENZ AND THEY REFERRED ME TO A DEALER THAT IS OVER 100 MILES AWAY (ONE WAY). DOESN'T THE MANUFACTURER HAVE A RESPONSIBILITY TO PERFORM THE RECALL IN A REASONABLE MANNER? I BOUGHT THE CAR FROM A LOCAL DEALER, NOW IT WILL TAKE ME DOING A 200 MILE TRIP TO GET THIS RECALL DONE. SHOULDN'T THE MANUFACTURER BE REQUIRED TO ARRANGE FOR A LOCAL SERVICE CENTER TO DO THIS RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354621September 12, 2020
POWER TRAIN, SEAT BELTS
DRIVER SEATBELT WILL NOT STAY IN TENSION RING. AT TIMES STUCK IN PARK & WHEN UNSTUCK WILL NOT ENGAGE ANY GEAR AND STOPPING AT RED LIGHT WHILE IN DRIVE SOON AFTER STARTING CAR IT WILL NOT MOVE WHEN ACCELERATOR IS ENGAGED. IN ALL CASES ENGINE MUST BE TURNED OFF THEN TURN TO POWER ON ONLY FOR 10 TO TWENTY MINUTES DURING WHICH EVENTUALLY CLICKING/CLUNKING SOUNDS ARE HEARD. AFTER HEARING THESE SOUNDS START AND SHIFT. REPEAT SOMETIMES TWICE BEFORE TRANSMISSION UNLOCKS. YOU MUST LEAVE ONE HOUR EARLY TO WORK OR APPOINTMENTS ANTICIPATING TRANSMISSION LOCKUP AND RESET PROCESS. USING THE YELLOW LEVER UNDER SHIFT CONSOLE WILL UNLOCK SHIFTER BUT WILL NOT AIDE WITH GEARS ENGAGING. USING GOOGLE SEARCH I FOUND OTHER OWNERS EXPERIENCE THE EXACT SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353926September 9, 2020
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, WHEELS
THE BRAKES ARE SLIPPING BAD. THEY HAVE BEEN SLIPPING SINCE I BOUGHT THE VEHICLE IN 2016. THE GAS TANK IS LEAKING AND HAS LEAKED INTO THE CAB OF THE CAR. THE GAS TANK HAS BEEN REPLACED 3 TIMES.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11339750July 16, 2020
ENGINE
WHILE DRIVING ON THE HIGHWAY AND WE NOTICED SUDDEN SMOKE WITHIN THE CAR. THE CAR GOT VERY HOT. WE STOPPED AND OPENED THE ENGINE COMPARTMENT IN THE TRUNK AND NOTICED THAT THE INSULATION MAT IN THE ENGINE COMPARTMENT WAS ON FIRE. WE DID NOT NOTICE ANY CAUSES THAT COULD HAVE LEAD TO THE BURN BESIDES THE MAT ITSELF.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11338873July 12, 2020
UNKNOWN OR OTHER
I AM WRITING TO YOU TO VOICE A COMPLAINT I HAVE WITH MERCEDES-BENDS USA, LLC'S RECALL OF THEIR SMART VEHICLES, RECALL CAMPAIGN # 2018060010. IT CALLS FOR REPLACEMENT OF THE REAR INSULATION MAT, THAT IF NOT REPLACE COULD POTENTIALLY CAUSE A FIRE IN THE ENGINE COMPARTMENT. I HAVE CALLED SEVERAL OF THE LOCAL MERCEDES-BENDS DEALERSHIPS AND HAVE FOUND THAT THE NEAREST DEALERSHIP THAT CAN REPLACE THE MAT IS EITHER IN SALT LAKE CITY, UTAH OR SEATTLE WASHINGTON. I RESIDE IN HELENA MONTANA WHICH IS 485 MILES FROM SALT LAKE AND 590 MILES FROM SEATTLE. THESE DISTANCES ARE TOTALLY IMPRACTICAL FOR ME TO DRIVE TO WITH THIS VEHICLE. PLEASE REQUIRE MERCEDES-BENDS TO ESTABLISH A SMART MAINTENANCE FACILITY IN CLOSER PROXIMITY TO HELENA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338562July 10, 2020
STEERING
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ SMART FORTWO. THE CONTACT STATED THAT WHILE DRIVING AND MAKING A TURN, THE VEHICLE LOSS POWER ASSIST WITHOUT WARNING. THE VEHICLE WAS TAKEN TO NEW COUNTRY MERCEDES-BENZ LOCATED AT 1 WESTON ST, HARTFORD, CT 06120, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330324June 23, 2020
STEERING
POWER STEERING FAILS WHILE DRIVING AND BECOMES LIKE STEERING A MAC TRUCK EXTREMELY DIFFICULT TO TURN THE WHEEL FORCING THE VEHICLE TO GO STRAIGHT INSTEAD OF TURNING CAUSING THE CAR TO COME INTO ONCOMING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11330375June 23, 2020
ENGINE
RECALL CAMPAIGN NUMBER 2018060010. I LIVE IN BOISE, IDAHO. THE CLOSEST DEALER THAT CAN DO THE RECALL WORK IS IN DRAPER UTAH. THE DEALER WANTS ME TO DRIVE THE CAR TO UTAH TO HAVE THE RECALL DONE. DOESN'T SEEM LIKE A SAFE IDEA FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328864June 15, 2020
ENGINE
I SENT AN EMAIL NOT TO LONG AGO REGARDING MY SMARTFORTWO. I WANTED TO CANCEL OR DELETE MY COMPLAINT. APPEARS THAT MY ISSUE HAS NOTHING TO DO WITH KEY REPROGRAMMING. MY ISSUE IS LIKELY CLUTCH / ACTUATOR ISSUE. PLEASE CANCEL, DELETE, IGNORE THE COMPLAINT THAT IS IN ERROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327242June 4, 2020
SEAT BELTS
THE DRIVER SIDE SEAT BELT MOUNT, WHICH IN THIS CASE IS A STEEL CABLE, HAS MOSTLY BROKEN AND FRAYED RENDERING IT UNSAFE TO DRIVE. IN THE EVENT OF AN ACCIDENT, IT WOULD CERTAINLY BREAK COMPLETELY. I ONLY NOTICED IT YESTERDAY WHILE CLEANING, THE BREAKAGE WOULD'VE HAPPENED WHILE DRIVING IT. I'VE CONTACTED SMART USA, AND GOTTEN NO RESPONSE. I'VE CONTACTED MERCEDES USA, AND THEY TELL ME THAT MY WARRANTY HAS RUN OUT, THEY CAN'T DO ANYTHING. EVEN THOUGH THIS IS A MANDATORY SAFETY FEATURE THAT HAS COMPLETELY FAILED FROM NORMAL USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326533May 29, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
APPEARS THAT MY 2009 SMART FORTWO PASSION AND OTHERS ON THE INTERNET ARE BEING CONFRONTED WITH MANY OF THE SAME EXACT PROBLEMS. VEHICLE WILL NOT GO INTO R (REVERSE) AT TIMES AND THE KEYFOB MAY NEED TO BE REPROGRAMMED FOR NOT WORKING IN THE VEHICLE AT ALL. DON'T KNOW IF IT IS THE ELECTRONIC CONTROL MODULE, TRANSPONDER, OR WHAT. I DO KNOW THAT MANY OWNERS ARE FACING THE SAME CHALLENGE. NO NEED FOR A KEY REMAKE, THE KEYS JUST DO NOT TURN THE CAR ON AT ALL. THE PROGRAMMING EQUIPMENT AND OR ALL THAT TROUBLESHOOTING YET MERCEDES TOP EXECUTIVES HAVE NOT AND WILL NOT ADDRESS OWNER CONCERNS. I CAN PULL INTO A PARKING LOT, HANDLE MY BUSINESS IN LETS SAY A SUPERMARKET. COME BACK OUT TO THE CAR AND PUT IN REVERSE AND ONLY N (NEUTRAL) APPEARS. I HAVE TO GO FROM NEUTRAL TO DRIVE THEN REVERSE FOR THE VEHICLE TO GO INTO REVERSE. I BOUGHT THIS VEHICLE WITH 5 MILES ON IT AND HAVE OVER 100K. ONE DAY ON THE WAY TO WORK IT SHOOK BAD. I PULLED OVER. HAD TO BE TOWED BECAUSE THE KEY WOULD NOT TURN THE ENGINE ON AT ALL. GAVE IT SOME TIME, THE BATTERY, WINDOWS, RADIO AND DASH LIGHT UP, BUT THE IGNITION ABSOLUTELY NOTHING. AGAIN, I HAVE NOTICED ON SEVERAL SITES MANY OWNERS OF THE SAME VEHICLE ARE HAVING THE SAME ISSUES. THIS IS NOT AN ISOLATED ELECTRICAL PROBLEM. THE KEYS STOPPED WORKING MAY 20, 2020. THE REVERSE ISSUE HAS BEEN GOING ON FOR YEARS, DO NOT HAVE A TIME FRAME OF WHEN I FIRST NOTICED IT. THANKING YOU IN ADVANCE FOR THE OPPORTUNITY TO SHARE MY EXPERIENCE.*DT CONSUMER STATED SHE WOULD LIKE TO DISMISS COMPLAINT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324687May 15, 2020
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 SMART FORTWO CABRIO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323846May 8, 2020
FUEL/PROPULSION SYSTEM
I RECEIVED A LETTER FROM MERCEDES BENZ ON MONDAY 5/4/2020 LETTING ME KNOW THAT THERE WAS A RECALL ON MY CAR, A REAR INSULATION MAT IN THE ENGINE COMPARTMENT NEEDS TO BE CHANGED OUT TO AVOID A POSSIBLE ENGINE FIRE. I CALLED THE MB DEALERSHIP IN ANCHORAGE AND WAS TOLD THEY DO NOT WORK ON SMART VEHICLES. I CALLED THE PHONE NUMBER FOR MBUSA TO FIND A DEALERSHIP OR AN APPROVED TECH TO MAKE THE REPAIR. I LEFT A MESSAGE AND WAS CALLED BACK YESTERDAY 5/7/2020 BY [XXX]. HE TOLD ME THAT THERE WERE NO DEALERSHIP OR APPROVED REPAIR CENTERS IN ALASKA AND THAT SINCE I CHOSE TO LIVE REMOTE THAT 'UNFORTUNATELY' IT'S MY PROBLEM. I WROTE A LETTER TO THE COMPANY OFFERING THE SAME POSSIBLE OPTIONS TO GET IT FIXED THAT I HAD SUGGESTED TO HIM; 1) SEND THE PART AND I'LL FIX IT MYSELF; 2) SEND THE PART TO AN INDEPENDENT SHOP OF MY CHOICE AND PAY THEM TO FIX IT OR 3) SEND A TECHNICIAN TO THE MERCEDES BENZ DEALERSHIP IN ANCHORAGE TO PERFORM THE SAFETY RECALL REPAIR. THE LETTER WAS SENT BACK TO HIM AND HE CALLED ME TODAY TO REINTERATE THAT 'UNFORTUNATELY' MBUSA WAS NOT GOING TO DO ANY OF THESE THINGS AND THAT AS A SECOND OWNER OF THE CAR THEY HAVE FULFILLED THEIR OBLIGATION TO ME. IT'S MY PROBLEM TO GET IT TO A DEALERSHIP OF MY CHOOSING. ALL DEALERSHIPS ARE IN THE CONTIGUOUS 48 STATES. I ASKED HIM IF A LAW SUIT RESULTING FROM A FIREY DEATH WAS A CONCERN TO MBUSA OR IF THEY INFORM PEOPLE WHO PURCHASE THE VEHICLES THAT IF THEY CHOSE TO TAKE THEIR CAR WITHIN THE UNITED STATES TO AN AREA WITHOUT A DEALERSHIP THAT THEY WERE ON THEIR OWN. HIS RESPONSE WAS HE HAD NO IDEA WHAT DEALERSHIPS TELL PEOPLE AND AGAIN, WHILE THEY WOULDN'T LIKE TO HAVE MY CAR CATCH FIRE IT IS REALLY MY ISSUE. SEE ATTACHED CORRESPONDENCE. SO I AM IN A SPOT TO EITHER PARK IT OR DRIVE IT KNOWING I COULD HAVE A PROBLEM. I CAN'T EVEN SELL IT WITHOUT IT BEING FIXED. THIS IS NOW A FINANCIAL ISSUE & A SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323852May 8, 2020
ENGINE
TL* THE CONTACT OWNED A 2008 SMART FORTWO. THE CONTACT STATED WHILE HER SON WAS DRIVING THE VEHICLE AT 45-55 MPH HE UNEXPECTEDLY SMELLED BURNING PLASTIC IN THE VEHICLE. THE CONTACT'S SON CONTINUED TO DRIVE THE VEHICLE WHEN HE DISCOVERED THE VEHICLE EMITTED SMOKE FROM THE REAR. SHORTLY AFTER COMING TO A COMPLETE STOP THE CONTACT'S SON OPENED THE REAR HATCH AND NOTICED FIRE. THE FIRE WAS EXTINGUISHED WITH A WATER HOSE AND THE FIRE DEPARTMENT WAS NOT CALLED. THERE WERE NO INJURIES. THE VEHICLE WAS TOTALED. THE DEALER WAS NOT NOTIFIED OF THE FIRE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000 THE CONTACT STATED RECEIVED NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING) AFTER THE FAILURE OCCURRED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11323882May 8, 2020
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). FRANK FLETCHER IMPORTS (3111 E 32ND ST, JOPLIN, MO 64804, (417) 297-0821) WAS CONTACTED AND IT WAS STATED THAT THE DEALER WAS UNABLE TO PROVIDE THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE JACKIE COOPER IMPORTS (9393 S MEMORIAL DR, TULSA, OK 74133, (918) 615-2185) A TWO AND A HALF HOUR DRIVE AWAY. THE CONTACT WAS INFORMED THAT A THE VEHICLE WAS ELIGIBLE FOR PICKUP AND THAT A REPRESENTATIVE WOULD CALL TO MAKE THE ARRANGEMENTS WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323251May 4, 2020
ENGINE
TODAY I RECEIVED A THIRD (3RD) RECALL NOTIFICATION FOR MY 2009 SMART FOUR TWO COUPE REAR ENGINE INSULATION MAT. THE NOTICE STATES THE CURRENT MAT COULD INCREASE THE RISK OF FIRE. EACH TIME I HAVE CONTACTED THE DEALER (55 MILES DISTANT) THEY HAVE INFORMED THEY ARE OUT OF STOCK OF THIS ITEM. I'VE ASKED THEM TO NOTIFY ME WHEN THE ITEM IS IN STOCK. I HAVE NEVER BEEN NOTIFIED. COULD YOU PLEASE LOOK INTO THIS APPARENT FIRE HAZARD. THIS HAS BEEN GOING ON FOR ALMOST 2 YEARS. I WOULD BE HAPPY TO INSTALL THIS EASY FIX IF THEY WOULD SEND ME THE INSULATION PAD ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315586March 2, 2020
ENGINE, POWER TRAIN
THIS CAR IS AN EV. WATER IN THE BRAKE LIGHT SWITCH, WILL NOT LET THE CAR RECHARGE. WATER AND MUD IN THE 12V POWER CABLE ON THE DRIVERS SIDE OF THE BATTERY PACK HAS CAUSED A 12V POWER CABLE FITTING TO CRACK. BOTH OF THESE PROBLEMS ARE ON THE BOTTOM SIDE OF THE CAR. THESE PROBLEMS WILL NOT LET THE CAR RECHARGE! THIS IS NOT A FLOOD CAR! IT HAS 76,087 MILE ON IT!!!!! MY DEALER IS A JOKE! I HAVE NOT BEEN ABLE TO DRIVE MY FOR 8 MONTHS. ALSO THE KEY FOB IS BROKEN. THIS ALSO WILL NOT LET ME DRIVE MY CAR. I AM STILL PAYING FOR THIS PIECE OF JUNK! (XXXXXX) OWNER. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310011February 19, 2020
POWER TRAIN
CAR DOESN'T SHIFT FROM PARK TO REVERSE OR IT GOES INTO NEUTRAL THIS IS A SAFETY ISSUE .IM NOT THE ONLY PERSON WITH THIS ISSUE AND APPARENTLY SMART KNOWS OF THIS PROBLEM.THIS PROBLEM IS PUTTING PEOPLE INTO NEUTRAL WHEN THEY START AND LEAVING YOU IN THE ROAD..THEY NEED TO BE HELD RESPONSIBLE AND KNOWINGLY PUTTING PEOPLE AT RISK. I WAS SITTING IN A PARKING LOT WHEN I COULDN'T SHIFT INTO REVERSE . I'VE READ AND HEARD FROM OTHERS SMART IS SAYING A SOFTWARE ERROR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307328February 5, 2020
ENGINE
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ SMART FOR TWO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA RECALL NUMBER: 18V273000 (ENGINE AND ENGINE COOLING), AND STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MERCEDES BENZ OF PALM BEACH, 4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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