smart Fortwo Complaints

407 consumer complaints on file.

#10777782September 25, 2015
POWER TRAIN, ENGINE
SEVERAL TIMES MY 2008 SMART WILL NOT GO INTO REVERSE GEAR.OR START SOMETIMES AS EXPLAINED IN MANY OTHER POST HERE. MB SAID THAT ITS MY CLUTCH ASSEMBY, MB REPORT SAYS (1) TRANSMISSION NEED TO BE REMOVED INSPECT CLUTCH DISK PRESSURE PLATES AND THOWOUT BEARING/ CLUTCH WILL NOT TEACH IN CAUSING ENGINE LAMP COST $1359.00 AND IF THAT DONT WORK (2) CLUTCH ASSEMBY REPLACEMENT OF CLUTCH THOWOUT BEARING PRESSURE PLATE IF NEEDED WHEN TRANSMISSION IS OUT PARTS ONLY $1031.20 THIS CAR ONLY HAS 38,326 MILES ON IT I AM THE 2ND OWNER PAD GOT THE CAR WITH 4,500 MILES ON IT. MB AND SMARTUSA HAVE BEEN NO HELP AT ALL IN THIS MATTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766514September 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 SMART FORTWO. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED A BURNING ODOR AND OBSERVED SMOKE. THE FIRE DEPARTMENT DETERMINED THAT THE BATTERY CASING MELTED. THE VEHICLE WAS NOT CHARGING AT THE TIME OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10764708September 17, 2015
WHEELS
AS I WAS DRIVING TO WORK ON A HIGHWAY AT 55 MPH, MY CAR'S RIGHT FRONT WHEEL GOT RIPPED APART AND MY CAR GOT UNSTABLE TO THE POINT I ALMOST KILLED MYSELF. MY CAR WAS TOWED AND I WAS TOLD THAT THE CAR'S TPMS STEM VALVE HOLDER BROKE OFF WHILE DRIVING. THIS IS NOT THE FIRST TIME IT HAPPENS. THE QUALITY OF THE STEM HOLDERS IS BAD AND BREAKS ALL THE TIME. SMART SHOULD RECALL THESE CARS AND CHANGE THE PIECES THAT COULD SAVE LIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760696September 1, 2015
POWER TRAIN
THIS CAR HAS PERIODICALLY FAILED TO GO INTO REVERSE AND DRIVE. LAST EVENT THAT I EXPERIENCED IS WHEN I ACTUALLY REALIZED IT TO BE AN SAFETY ISSUE. I GOT INTO MY CAR THAT WAS PARKED IN MY DRIVE WAY TO TAKE MY DAUGHTER TO SCHOOL. I STARTED THE CAR AS USUAL AND PROCEEDED TO PLACE IT IN REVERSE. IT WAS BACKING DOWN THE DRIVEWAY AS I BELIEVED IT SHOULD. A CAR WAS COMING DOWN THE ROAD WHICH WOULD NORMALLY NOT BE A PROBLEM BUT THIS TIME IT WAS DIFFERENT MY CAR WAS NOT TRULY ENGAGED INTO REVERSE AND WOULDN'T AND ALSO WOULDN'T GO INTO DRIVE. MY CAR ROLLED DOWN THE DRIVEWAY INTO THE ROAD INSTEAD. I HAVE A PROBLEM MANEUVERING OUT OF THE WAY AS THE OTHER DRIVER WAS EXPECTING ME TO BE ABLE. I HAD TO TURN THE CAR OFF AND RESTART IT. THE OTHER DRIVER THAT WAS HEADING MY WAY HAD TO SLAM THE BRAKES AND NEARLY HIT US. I BROUGHT THIS PROBLEM UP WITH MERCEDES AND SMART CAR. THEY HAVE BEEN AWARE THAT THIS PROBLEM EXISTS. WHEN I WAS AT THE SERVICE STATION FOR A TMPS PROBLEM THAT NO ONE ELSE COULD FIX, I TOLD THEM THEN. THEY TOLD ME THAT IT NEEDED A COMPUTER UPDATE. I TOLD THEM THAT THEY COULD FIX IT BUT I COULDN'T AFFORD TO PAY FOR IT. THEY ALLOWED ME TO LEAVE WITH THE CAR. I HAVE RESEARCHED AND FOUND THAT THIS IS SOMETHING THAT MANY SMART CARS LIKE MINE ARE EXPERIENCING. THERE IS A YOUTUBE VIDEO OUT. I FEEL THAT I COULD HAVE BEEN HURT BY THIS DEFECT. I FEEL THAT OTHERS COULD BE GETTING HURT BY THIS DEFECT. SMART CAR HAS NEVER NOTIFIED ME OF THIS DEFECT BEFORE. THEY ARE ONLY WILLING AT MY EXPENSE TO FIX IT. I TOLD THEM THAT THEY NEEDED TO NOTIFY OTHERS AND THEY TOLD ME THAT THAT WAS NOT SOMETHING THAT THEY ARE WILLING TO DO. PLEASE DO SOMETHING TO MAKE THIS COMPANY FIX THEIR PRODUCT AND SPARE THE LIVES OF INNOCENT VICTIMS. HERE IS AN EXAMPLE OF THE PROBLEM AND THIS IS NOT MY VIDEO. FOLLOW THIS LINK HTTPS://WWW.YOUTUBE.COM/WATCH?V=4IWBPVZKSZE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760011August 28, 2015
FUEL/PROPULSION SYSTEM
FUEL LEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760014August 28, 2015
SEAT BELTS
SEAT BELT LIGHT STAYS ON. CAME ON FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745791August 3, 2015
SUSPENSION
THE LEFT FRONT COIL SPRING BROKE WHILE THE VEHICLE WAS SITTING IN THE DRIVEWAY. THIS IS THE SECOND COIL SPRING TO BREAK WITHIN A ONE YEAR PERIOD. UPDATED 09/10/15*LJ..UPDATED 12/02/15 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743284July 24, 2015
ENGINE
ONE OF THE TWO V BELT FOR THE ALTERNATOR AND WATER PUMP SNAPPED WHILE DRIVING. LUCKILY I GET TO PULL OVER WHEN THIS HAPPENED. I HEARD THE BELT SNAP WHILE DRIVING AND IT A COMMON PROBLEM FOR SMART CAR. HTTP://WWW.EVILUTION.CO.UK/INFO/MHD_BELT_FAILURE.HTM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730979June 29, 2015
ENGINE
MY 2008 SMART HAS A LITTLE OVER 36,000 MILES ON IT. SINCE AROUND 06/16/2015, THE GEAR SHIFT WOULD GET STUCK AND NOT GO INTO REVERSE OR DRIVE. AFTER A FEW ATTEMPTS, IT WOULD EVENTUALLY GO INTO THE CORRECT GEAR. ON SUNDAY 06/28/2015, REGARDLESS OF NUMBERS OF ATTEMPT, IT ONLY GOES FROM P TO N AND WILL NOT SHIFT TO REVERSE OR DRIVE. I PURCHASED THIS CAR THE DAY IT CAME ON THE MARKET IN MAY 2008 AND PICKED IT UP FROM MB OF LAGUNA NIEGUEL. I EVEN PURCHASED AN EXTENDED WARRANTY ON IT (5YRS, 75,000 MILES) WHICH AT THE TIME OF PURCHASE, I WAS TOLD BEGINS AFTER THE INITIAL MANUFACTURE'S WARRENTY EXPIRES. I AM NOW TOLD THE EXTENDED WARRANTY IS ALREADY EXPIRED. HOW DOES A CAR WITH UNDER 36,000 START TO HAVE TRANSMISSION PROBLEMS WHEN ALL IT'S SERVICES WERE COMPLETED BY THE DEALERSHIP AT THE TIME IT WAS REQUIRED?! MB OF BEVERLY HILLS SERVICE ADVISOR (JOHN) TOLD ME THIS MORNIGN IT WOULD TAKE 2-3 WKS BE FORE I CAN TAKE THE CAR IN AND GET A LOANER CAR SO THEY CAN DIAGNOISE THE PROBLEM, WHEN THERE ARE HUNDREDS OF SMART OWNERS WHO HAVE COMPLAINED ABOUT THIS SAME EXACT PROBLEM ON THE WEB. A LEGO CAR WOULD PROBABLY LAST LONGER THAN THIS VEHICLE MADE BY MERCEDES BENZ!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724032June 8, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
UPON STARTING CAR, ATTEMPT TO SHIFT INTO REVERSE. CAR SHOWS EITHER A BLANK WHERE THE GEAR (P, R, N, D) WOULD NORMALLY APPEAR, OR SHOWS 'N' WHEN SHIFTER IS IN THE 'R' POSITION. IF 'N' IS SHOWING, CAR BEGINS BEEPING AS IT WOULD IF SEATBELT WEREN'T FASTENED. SHIFTING INTO 'D' MAKES NO DIFFERENCE, CAR CAN ONLY HAVE 'N' OR 'P' SELECTED AT THIS POINT. CAR MUST BE SHIFTED INTO PARK AND THEN TURNED OFF AND BACK ON (SOMETIMES MULTIPLE TIMES) FOR THE PROBLEM TO RESOLVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723785June 6, 2015
SEAT BELTS
THE SHOULDER PORTION OF MY SEAT BELT RIDES ON MY NECK. WHAT IS THE REMEDY FOR THIS SAFETY PROBLEM? REF COMPLAINT #10722112 28MAY15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722518May 31, 2015
STRUCTURE:BODY
THERE IS A LEAK IN THE SEAL FOR THE GLASS ROOF AND THE BODY, RESULTING IN TWO PROBLEMS; 1- WATER HAS LEAKED INTO THE PASSENGER COMPARTMENT. 2- VERY NOTICEABLE "WIND NOISE" COMING FROM ROOF SEAL AREA. THIS SEAMS CONSISTENT WITH RECALL # 08V-390, HOWEVER, THIS VIN IS NOT INCLUDED IN THAT RECALL. I BELIEVE THE PROBLEM IS THE SAME, AND SHOULD BE INCLUDED WITH RECALL # 08V-390.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722112May 29, 2015
SEAT BELTS
MY SEAT BELT SHOULDER STRAP RIDES ON MY NECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721194May 24, 2015
EQUIPMENT ADAPTIVE/MOBILITY, UNKNOWN OR OTHER
SHIFT LEVER WILL NOT GO INTO PARK. IGNITION KEY CANNOT BE REMOVED. SUBSEQUENT FAILURES RESULTED IN NOT BEING ABLE TO SELECT REVERSE AND PARK WITH THE SHIFT LEVER, AND THEREFOR, UNABLE TO REMOVE IGNITION KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717770May 21, 2015
SEAT BELTS
MY WIFE WAS DEPARTING WITH THE CAR AND WHEN SHE TRIED TO INSERT THE SEAT BELT BUCKLE AND IT WOULD NOT INSERT. I CALLED THE MERCEDES DEALER AND THEY SAID IT WAS A COMMON FAILURE BUT THEY WANTED TO CHARGE ME FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714370May 4, 2015
ENGINE
2011 SMART FORTWO COUPE. RUNNING ROUGH AND SHOWING CHECK ENGINE LIGHT WITH OBD CODE P0302. MERCEDES-BENZ DEALERSHIP FOUND MISFIRE ON CYLINDER #2. FURTHER INVESTIGATION FOUND CYLINDER #2 LEAKING 75%. REMOVED AND REPLACED CYLINDER HEAD WITH A NEW CYLINDER HEAD AS A "GOODWILL REPAIR." THIS PARTICULAR MERCEDES-BENZ DEALER HAS DONE 14 OF THESE REPAIRS TO DATE. THIS APPEARS TO BE A PROBLEM WITH A NUMBER OF THE MITSUBISHI ENGINES USED IN THE CURRENT MODEL SMART FORTWO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706473April 19, 2015
STEERING, SEAT BELTS
CAR MAKES LOUD LOUD NOISES AND THEY TELLING ME IT WAS NORMAL NOTHING WRONG I DON'T THINK THAT'S TRUE CAN SOME ONE HELP ME IT'S BEEN LIKE THIS SENSE I N OUGHT IT AT ANNAPOLIS DEALERSHIP SEAT BELT STEERING WHEEL LOUD NOISES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705509April 14, 2015
FUEL/PROPULSION SYSTEM, WHEELS, POWER TRAIN, TIRES
WHERE DO I BEGIN? AFTER ABOUT A YEAR OF OWNING MY SMART CAR, I WAS DRIVING ON THE HIGHWAY DOING ABOUT 70 MPH WHEN SUDDENLY I FEEL MY CAR PULL TO THE RIGHT AND START SHAKING. I PULL SAFELY TO THE SHOULDER TO FIND THE VALVE STEM FOR MY TIRE HAD DETACHED AND MY TIRE WAS NOW FLAT. NOT HAVING A SPARE, I HAD TO CALL A TOW TRUCK. THE SAME ISSUE HAPPENED TO THE REMAINING 3 TIRES IN THE FOLLOWING MONTHS TO A YEAR. WHILE DRIVING THE VALVE STEM WOULD DETACH AND ALL AIR DEPLETING FROM THE TIRES. I CALLED THE SMART DEALER TO BE TOLD THIS WAS IMPOSSIBLE BECAUSE THE VALVE STEMS WERE BOLTED TO THE RIM, WELL CLEARLY NOT SINCE IT HAD HAPPENED TO EVERY TIRE.I HAVE HAD MULTIPLE CYLINDER MISFIRES WITH THIS CAR. I HAVE HAD TO REPLACE THE FUEL PUMP. I HAVE HAD TO REPLACE THE ALKALOID TIMING SENSOR. I HAVE HAD TO REPLACE THE BLOWER MOTOR FOR MY HEAT AND A/C. MY HEADLIGHTS GO OUT EVERY OTHER MONTH. CAR HAS STOPPED BECAUSE A WIRE CAME LOOSE IN THE BATTERY. WHEN I TURN RIGHT OR GO ON AN ONRAMP, I HEAR THIS AWFUL CLUNKING SOUND AS IF SOMETHING IS HITTING A TIN. WHEN I GO OVER BUMPS MY CAR MAKES A SQUEAKING SOUND. WHEN GOING FROM PARK INTO REVERSE...CAR WILL NOT GO INTO GEAR. MY CAR WILL READ P AND N. I HAVE TO TURN MY CAR OFF/ON MULTIPLE TIMES AS WELL AS MESS WITH MY SHIFTER FOR ABOUT 5 MINUTES BEFORE I CAN GO ANYWHERE. THE CHERRY ON TOP HAPPENED TODAY ON MY WAY HOME TO AKRON FROM COLUMBUS. AS I AM DRIVING ON THE HIGHWAY WITH A SEMI TRUCK BEHIND ME MY CAR STARTED LOSING SPEED, EVEN WHEN PUSHING THE GAS. I ALMOST WAS STRUCK BY THE SEMI DUE TO THE SUDDEN DECREASE OF SPEED BUT THANKFULLY WAS ABLE TO PULL OFF THE HIGHWAY. ONCE STOPPED, ALL LIGHTS CAME ON AND CAR SHUT OFF. PUT MY CAR IN PARK TO TRY TO START MY CAR AGAIN, NOTHING. MY ENGINE WILL REV BUT THE ENGINE WILL NOT TURN OVER. WILL FIND OUT WHAT THAT IS TOMORROW HOPEFULLY. CAR WAS BRAND NEW WHEN PURCHASED AND BOUGHT THE CAR 5YRS AND 1 MONTH AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705574April 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. ALSO, WHILE ATTEMPTING TO REVERSE, THE GEAR SHIFTER FAILED TO REMAIN IN THE CORRECT GEAR. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THERE WAS AN ELECTRICAL FAILURE. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694916March 17, 2015
ENGINE
WAS DRIVING ON THE HIGHWAY WHEN SUDDENLY OVER HEAT AND CHECK ENGINE LIGHT CAME ON, AND ABOUT 20 SECONDS LATER THE CAR LOSS ALL POWER. I ALMOST GOT HIT MY THE CAR BEHIND ME, BUT WAS ABLE TO SAFELY PULL OVER TO THE SIDE OF THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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