Saturn Vue Complaints

2,395 consumer complaints on file.

#10576405April 1, 2014
ENGINE
I WENT OUTSIDE ON A COLD MORNING AND ATTEMPTED TO CRANK MY 2007 SATURN VUE. THE ENGINE WOULD NOT START. I HAD IT TOWED INTO A SHOP AND WAS TOLD THAT THE TIMING CHAIN SNAPPED WHICH CAUSED ENGINE FAILURE. I TOOK IT TO ANOTHER SHOP FOR A SECOND OPINION AND THEY SAID THE SAME THING AND THAT IT WOULD COST OVER $5,000 TO REPAIR IT. I'VE DONE RESEARCH SINCE THEN AND APPARENTLY GM HAS HAD THIS ISSUE WITH SATURN VUES BEFORE. TIMING CHAINS ARE NOT DESIGNED TO WEAR OUT, PARTICULARLY NOT AT UNDER 100K MILES. MY VEHICLE WAS WELL MAINTAINED. I HAD NO PRIOR INDICATION THAT ANYTHING WAS WRONG, NO CHECK ENGINE LIGHT OR ANYTHING. IT I HAD BEEN DRIVING WHEN IT SNAPPED IT COULD HAVE BEEN EXTREMELY DANGEROUS OR FATAL. THIS IS A SAFETY ISSUE AND GM SHOULD TAKE MEASURES TO PREVENT THIS FROM HAPPENING. THERE HAVE BEEN RECALLS ISSUED ON SATURN VUES WITH SIMILAR ISSUES IN THE PAST, BUT CLEARLY THE RECALLS NEED TO BE EXPANDED TO INCLUDE THE 2007 MODEL YEAR AND ANY OTHER YEARS AFFECTED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576456April 1, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN VUE. THE CONTACT STATED THAT WHILE ATTEMPTING TO EXIT THE VEHICLE, THE KEY BECAME STUCK INSIDE OF THE IGNITION AND COULD NOT BE REMOVED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED ON TWO OCCASIONS BUT DID NOT RECTIFY THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000 AND THE CURRENT MILEAGE WAS 114,000. UPDATED 6/10/14*CN UPDATED 8/7/17*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576113April 1, 2014
STEERING
DURING SLUSHY OR RAINY CONDITIONS, CAR LOSES POWER STEERING MOMENTARILY. ISSUE OCCURS SPORADICALLY UNDER THESE CONDITIONS. GM DEALERSHIP COULD NOT FIND ANY MECHANICAL ISSUES WITH THE POWER STEERING PUMP OR STEERING MECHANISM. SAME DEALERSHIP ADVISED THAT THE POWER STEERING PUMP ON THIS MODEL IS LOCATED IN SUCH A WAY THAT DURING WET DRIVING CONDITIONS THE DRIVE BELT TO THE PUMP CAN GET WET AND SLIP, CAUSING A MOMENTARY LOSS OF POWER STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576149April 1, 2014
ELECTRICAL SYSTEM
STEERING WHEEL NEEDS TO BE MUSCLED TO ALLOW KEY TO BE INSERTED AND TURNED FOR IGNITION WHEN STARTING. HOWEVER, KEY EASILY FALLS OUT WHILE ENGINE IS RUNNING AND CAR IS BEING OPERATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575979March 31, 2014
LATCHES/LOCKS/LINKAGES
WITHIN 6 MONTHS 3 OF THE FOUR DOOR LATCHES ON THE VEHICLE HAVE FAILED AND WOULD NO LONGER LATCH. IN THE FIRST TWO CASES NO PROBLEM OTHER THAN THE DOOR LATCH MECHANICALLY FAILING HAS BEEN FOUND AND THE LATCH HAS HAD TO BE REPLACED. THE THIRD LATCH IS INTERMITTENTLY FAILING AND NEEDS TO BE REPLACED. GIVEN THAT THEY ARE ALL MECHANICAL FAILINGS OF A CRITICAL SAFETY COMPONENT AND I CAN THINK OF NO EASILY EXPLAINABLE REASON OTHER THAN DESIGN I THOUGHT I SHOULD REPORT IT AS A CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575480March 29, 2014
ELECTRICAL SYSTEM:IGNITION
THIS IS AN ONGOING PROBLEM THAT HAS OCCURRED MULTIPLE TIMES. THE 2005 SATURN VUE HAS THE SAME IGNITION SWITCH PROBLEM THAT GM IS ADDRESSING IN THEIR CURRENT RECALL. HOWEVER, THIS CAR IS NOT LISTED AS PART OF THE RECALL. WHEN THE VEHICLE IS IN DRIVE AT ANY SPEED, THE SWITCH CAN TURN EASILY INTO ACCESSORY MODE. THIS TURNS OFF THE ENGINE AND ALSO DISABLES MULTIPLE SAFETY FEATURES (POWER STEERING, POWER BRAKES, AND AIRBAGS). THE SITUATION THIS CREATES IS EXTREMELY DANGEROUS. ADDITIONALLY, THE KEY ITSELF IS ABLE TO SLIP OUT OF THE IGNITION WHILE THE ENGINE IS RUNNING WITH THE CAR IN DRIVE. THIS TOO CAN HAPPEN AT ANY SPEED. DESPITE NUMEROUS REPORTS FROM CONSUMERS IT APPEARS THIS MODEL HAS NOT BEEN INCLUDED IN THE RECALL AS IT RIGHTFULLY SHOULD...UPDATED 06/09/14 *BF UPDATED 06/12/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575531March 29, 2014
ELECTRICAL SYSTEM
VEHICLE CONTINUALLY DIES AS DRIVING DOWN THE ROAD AT ANY RATE OF SPEED. THE IGNITION SWITCH AND CYLINDER HAVE BOTH BEEN REPLACED WITH NO SUCCESS. ALSO, NEW BATTERY INSTALLED. VEHICLE STILL CONTINUES TO STALL AT ANY RATE OF SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574900March 26, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 SATURN VUE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AS THE ENGINE POWER REDUCED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574933March 26, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN VUE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND WOULD SPORADICALLY ILLUMINATE WHENEVER THE VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE PASSENGER'S SEAT MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574997March 26, 2014
ENGINE
WHILE IN OUR DRIVEWAY GETTING READY TO LEAVE IN OUR SATURN VUE, MY HUSBAND PUT THE CAR INTO REVERSE AND STARTED TO BACK UP. AT THIS TIME THE LANYARD ON THE KEY CHAIN GOT HOOKED AND TUGGED THE KEY A BIT. THE ENTIRE CAR COMPLETELY SHUT OFF.UPDATED 06/09/14 *BF AFTER HEARING OF THE RECENT GM RECALLS AND REMEMBERING THIS HAPPENING WITH MY VUE, WE TRIED TO REPLICATE THE PROBLEM WHILE IN MY DRIVEWAY, BUT NOT IN PARK OR NEUTRAL. BY TUGGING ON THE LANYARD, THE ENGINE TURNS OFF WHEN THE CAR IS IN DRIVE PRETTY MUCH EVERY TIME. I HAVE ALSO HAD THE KEY COME COMPLETELY OUT OF THE IGNITION WHILE DRIVING, BUT AS LONG AS IT COMES STRAIGHT OUT AND DOES NOT PULL AT AN ANGLE TO TURN THE STARTER, THE CAR STAYS ON AND CONTINUES TO DRIVE WITH NO KEY IN THE IGNITION. GM NEEDS TO LOOK AT THIS MODEL AS WELL AS THE OTHERS. IF WE CAN EVEN REPLICATE THE ISSUE ON DEMAND, THERE DEFINITELY IS A PROBLEM. I CAN PRODUCE VIDEO OF THIS HAPPENING WITH MY CAR ON REQUEST. UPDATED 06/12/2014 *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574746March 25, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 SATURN VUE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE IGNITION WOULD MOVE WITHOUT THE KEY BEING INSERTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574789March 25, 2014
ENGINE AND ENGINE COOLING
WAS DRIVING ALONG 35 MPH. VEHICLE STARTED TO SMOKE PULL OVER PUT THE CAR IN PARK WHEN I GOT OUT TO CHECK TO SEE WHERE THE SMOKE WAS COMING FROM I SAW FLAMES UNDERNEATH THE VEHICLE ON THE PASSENGER SIDE WITH MINUTES THE VEHICLE WAS ON FIRE WHOLE FRONT END OF THE VEHICLE WAS CONSUMED BY FLAMES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10574602March 24, 2014
ENGINE
THE VUE HAS LOST POWER MULTIPLE TIMES WITH NO WARNING! 3 TIMES WHILE DRIVING IN THE FREEWAY WITH MY 3 CHILDREN!!! I HAVE TAKEN THE CAR WITH MULTIPLE MECHANICS, INVESTED ABOUT 2,700 TRYING TO FIX THE PROBLEM WITH NO LUCK. I'M OUT CAR,MY JOB HAS BEEN AFFECTED BECAUSE OF MY CONTINUES TADIES THANKS TO THE CAR STOPPING AT RANDOM TIMES. IT'S VERY DANGEROUS IT RANDOMLY STOPS ANYTIME ANYWHERE, IT'S A ACCIDENT WAITING TO HAPPEN. I'M LOW INCOME HARD WORKING AMERICAN WHO HAD SPENT A LOT OF MONEY ON THIS CAR. AFTER GOOGLING THIS PROBLEM I HAVE COME ACROSS VARIOUS PEOPLE WITH THE SAME PROBLEM, THIS NEEDS TO BE INVESTIGATED ASAP AND GM NEEDS TO TAKE RESPONSIBILITY THIS PROBLEM CAN TAKE A LIFE AND THAT IS PRICELESS! *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10574124March 22, 2014
VISIBILITY/WIPER
WHILE ON A TRIP DRIVING FROM CENTRAL ARKANSAS TO WISCONSIN, THE WIPER MOTOR WENT OUT AND CAUSED THE FRONT WIPERS TO STOP IN THE MIDDLE OF THE WINDSHIELD. AND OF COURSE THIS STARTED HAPPENING WHILE IT WAS RAINING. THERE WAS NO WAY FOR THE WIPERS TO GO BACK DOWN TO THEIR PROPER POSITION. WHILE IN WISCONSIN I TRIED TO SCHEDULE AN APPOINTMENT WHILE THE LOCAL CERTIFIED SATURN DEALERSHIP BUT THEY SAID IT WOULD BE OVER A WEEK BEFORE THEY COULD GET ME IN. WE HAD TO DRIVE ALL OF THE WAY BACK TO ARKANSAS WITH THE WIPERS NOT WORKING AND STUCK IN THE MIDDLE OF THE WINDSHIELD, OBSTRUCTING THE VIEW. THE COST TO HAVE IT FIXED WAS OVER $500 AND HAD TO DRIVE 1 HR AWAY TO GET THE CAR TO THE CERTIFIED SATURN DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573991March 21, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN VUE. THE CONTACT STATED THE IGNITION KEY GOT STUCK IN THE IGNITION. THIS FAILURE HAD OCCURRED FIVE TIME OVER A PERIOD OF TWO MONTHS. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THE TBS NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574095March 21, 2014
ELECTRICAL SYSTEM, POWER TRAIN
WE HAD PROBLEMS BEFORE MARCH 30, THEY WERE STILL UNDER WARRANTY. SADLY, THE DEALER NEVER TOLD US WE WOULD BE STIFFED WITH TIME IN CERTIFIED GM PRE-OWNED WARRANTY NOR ANY OF THE ISSUES WE HAVE HAD. GOT CAR MAY 2011 AND HAS BEEN IN AND OUT OF SHOPS SINCE APPROXIMATELY SEPTEMBER OF 2011. WE HAVE REPLACED SWAY BAR LINKS 3 TIMES IN LESS THAN 1 1/2 YEARS. TIRES, BATTERY, WINDSHIELD WIPER MOTOR LINKAGE,ELECTRICAL ISSUES, REPLACED DRIVER SIDE AIR BAG. THE KICKER WAS THE TRANSMISSION ON MARCH 30 2013 WHILE HUSBAND WAS DEPLOYED. HAD BOTH OF MY CHILDREN IN THE CAR WHEN IT JUST STOPPED- ON THE ROAD. HAD IT TOWED TO DAVIDSON IN WATERTOWN NY. DIAGNOSTIC DONE 4/1/13 REVEALED 4 CODES FROM TRANNY, HAD TO REMOVE IT TO TEST FURTHER. WE HAVE NEVER RECEIVED ANY RECALL INFO AT ANY PINT SINCE 2011; MOST OF THEM SEEM TO BE LISTED UNDER 2008; WE HAVE NO IDEA HAOW WE WOULD HAVE KNOWN ABOUT THEM, OR IF THE ISSUES HAVE EVER BEEN FIXED. THE TRANNY WENT RIGHT AFTER POWER TRAIN WARRANTY CONVENIENTLY EXPIRED- IT WAS THE 3-5 WAVE PLATE , WHICH I JUST READ ON INTERNET WAS A RECALL. GM CASE MANAGER , [XXX],WAS SUPPOSEDLY TRYING TO ASSIST ME. HE ALSO WAS IN CONTACT WITH [XXX], SERVICE MANAGER @ DAVIDSON. AS SOON AS THEY KNEW I HAD A LOAN SECURED FOR 4000.00 , NO ONE COULD HELP ALL OF THE SUDDEN! I WAS TOLD BY GM THAT I WOULD GET HELP WITH COST; EITHER CERTIFICATE WITH SMALLER AMOUNT FOR TRADE IN, OR 30% OF REPAIR COST. I SAID REPAIR COST TO LOWER MY LOAN. THEN NEITHER WOULD HELP ME AND BOTH BECAME UNPROFESSIONAL. I HAVE SENT LETTERS TO GM WITH NO RESPONSE. ALSO, I HAD TO PAY FOR RENTAL CAR. IT IS NOTED THAT CLUTCH SPRING AND PISTON ALSO DAMAGED. I FEEL THAT WE WERE GIVEN THIS CAR UNDER FALSE PRETENSES AS FAR AS SAFETY AND BEING GM CERTIFIED PRE-OWNED. MULTIPLE ISSUES. THE DEALERSHIP HAD TO KNOW THESE ISSUES, PRIOR TO SCAMMING US, TO MAKE THIS CAR CERTIFIED GM ADVERTISED!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573740March 20, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 SATURN VUE. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH IN CRUISE CONTROL. THE BRAKES WERE APPLIED BUT THE VEHICLE STALLED. THE VEHICLE WAS NOT TAKEN TO DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,583.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573783March 20, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION SWITCH ON THE VEHICLE IS ALMOST IMPOSSIBLE TO TURN IN THE "ON" POSITION, AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573031March 18, 2014
AIR BAGS
PASSENGER AIR BAG LIGHT SHOWS THAT IT'S NOT ACTIVE WHEN THERE'S SOMEONE IN THE SEAT AND THE AIR BAG PROBLEM INDICATOR LIGHT STAYS LIT. THIS IS AN $800-$1,000 FIX AND THERE ARE NUMEROUS COMPLAINTS. FEEL THIS SHOULD BE ROLLED INTO THE NEW RE-CALL THAT WAS ISSUED THIS WEEK FOR THE SAME ISSUE! (ALREADY REPLACED THE MASTER CONTROL MODULE FOR THE ELECTRONICS THIS PAST FALL BECAUSE EVERYTHING STARTED TO FAIL!). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573107March 18, 2014
AIR BAGS
VEHICLE (2009 SATURN VUE) WAS TRAVELLING SOUTHBOUND THROUGH AN INTERSECTION AND WAS STRUCK ON THE REAR PASSENGER SIDE, BY ANOTHER VEHICLE (TRAVELING EASTBOUND) WHO DID NOT STOP FOR A RED LIGHT. AFTER BEING STRUCK THE SATURN VEERED TOWARD THE SOUTHWEST CORNER WHERE IT ROAD UP A SNOWBANK AND THEN HIT A TELEPHONE POLE ON THE FRONT DRIVERS QUARTER/DRIVERS DOOR. THE SIDE AIRBAG DID NOT DEPLOY, AND THE DRIVER SUFFERED A CONCUSSION WHEN HER HEAD STRUCK THE INTERIOR OF THE VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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