Saturn Outlook Complaints

1,352 consumer complaints on file.

#10298470January 6, 2010
EXTERIOR LIGHTING
SATURN OUTLOOK HEADLIGHT WIRING HARNESS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298234January 5, 2010
EXTERIOR LIGHTING
HEADLIGHT ON SATURN OUTLOOK MELTED AND DAMAGED COMPLETE LIGHT FIXTURE WITH NO WARRANTY AND I TO PAY $680.00 TO GET A COMPLETE NEW UNIT INSTALLED. REALLY NO FIRE JUST MELTED AND SMELLED BAD ALONG WITH NO LIGHTS. MANY WEB SITES I VISITED, MANY CUSTOMERS HAVE HAD THE SAME PROBLEM WITH NO ACTION TO REPAIR IT FOR NO CHARGE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10295558December 14, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE POWER LIFT-GATE FELL ON HIS HEAD. HE HAD TO RECEIVE TREATMENT FROM THE HOSPITAL FOR INJURIES. HE HAS NOT CALLED THE DEALER OR MANUFACTURER. THE FAILURE MILEAGE WAS 7,000. UPDATED 01/29/10 *BF THE DEALER REPLACED THE FAULTY SHOCK. UPDATED 01/29/10
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10294990December 8, 2009
ELECTRICAL SYSTEM
I BOUGHT A NEW 2009 OUTLOOK IN AUGUST 2009 THREE TIMES SINCE BUYING THE CAR, THE BATTERY HAS GONE COMPLETELY DEAD. THE DEALER HAS CHECKED THE CAR THOROUGHLY AND FOUND NO PROBLEMS. THEY SAY THAT GM HAS PUT OUT A BULLETIN FOR AN "INTERMITTENT PARASITIC DRAW", BUT NO SOLUTION HAS BEEN FOUND TO DATE. THEY ARE SYMPATHETIC TO MY PROBLEM, BUT CAN NOT DO ANYTHING UNTIL GM FINDS THE SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291103November 5, 2009
ENGINE AND ENGINE COOLING:ENGINE
THIS IS A RECURRENCE OF ODI #10226441. CAMS/HEAD OF ENGINE WERE REPLACED FOR THE 3RD TIME BACK IN MAY 2008. NOW, THE VEHICLE IS IN WITH THE DEALER FOR THE 4TH TIME WITH BAD CAMS AND THE REBUILD OF THE ENGINE IS REQUIRED AGAIN (LESS THAN 23,000 MILES ON THE VEHICLE). SATURN CLAIMS THAT IT APPEARS TO BE THE "REAR BANK OF CAMS THIS TIME" BUT IS STILL STRIPPING DOWN THE MOTOR. SATURN, ACADIA AND ENCLAVE USER FORUMS HAVE NUMEROUS COMPLAINTS AGAINST THESE SISTER VEHICLES -- ALL MANUFACTURED BY GM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288874October 18, 2009
STEERING
WHILE AT IDLE, THE STEERING PUMP STARTED "WHINING". THE NOISE STOPPED AFTER GETTING UP TO SPEED. SEVERAL TIMES, WHILE ATTEMPTING TO MAKE A RIGHT HAND TURN, THE STEERING COLUMN SEIZED, CAUSING THE VEHICLE TO SKID AT APPROXIMATELY 25 MPH. THIS IS A SERIOUS SAFETY ISSUE. IT SEEMED TO ONLY OCCUR DURING RAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285752September 30, 2009
ELECTRICAL SYSTEM
2007 SATURN OUTLOOK XR HEADLIGHTS GOING OFF, PS ASSIST GOING OUT, DASH GAUGES GOING TO -0- , NO BRAKE LIGHTS, NO WIPERS, ENGINE NOT SHUTTING DOWN WITH KEY OFF, LOCKED INTO PARK, NO TURN SIGNALS, LOCKS ITSELF. NOTHING REPAIRED YET, IT IS STILL IN THE REPAIR SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284880September 22, 2009
STEERING
MY OUTLOOK IS AT APPROXIMATELY 40,000MILES. AT ABOUT 30,000 THERE STARTED TO BE A VERY NOTICEABLE WHINE IN THE STEERING COLUMN, ESPECIALLY UPON TURNING. SEVERAL TIMES I NOTICED THE STEERING KIND OF TURNING ROUGH WITH A SHARP TURN, AS IN BACKING OUT OF A PARKING SPACE. TWO WEEKS AGO AFTER GOING THROUGH STANDING WATER IN THE ROADWAY, I BEGAN TO TURN LEFT ONTO A SIDE STREET AND THE STEERING WHEEL LOCKED UP-NOT A LOSS OF POWER STEERING, THERE WAS NO WAY TO TURN THE WHEEL. I TOOK THE CAR TO THE SERVICE SHOP THAT AFTERNOON. UPON DESCRIBING MY ISSUE TO THE SERVICE REP, HE STATED THAT HE HAD ONLY EVER HAD ONE VEHICLE IN WITH THAT COMPLAINT AND THAT WHAT HAD OCCURRED WAS THAT THEY DROVE THROUGH WATER, SPLASHING IT ONTO THE POWER STEERING BELT (WHICH WAS WORN) CAUSING IT TO SLIP. AFTER DROPPING THE CAR OFF I DID SOME RESEARCH ON MY OWN AND FOUND MULTIPLE UNRESOLVED COMPLAINTS EXACTLY LIKE MINE POSTED ONLINE. WHEN I PICKED THE CAR UP, THEY CHARGED ME $45 AND SAID THAT I HAD SOMEHOW GOTTEN AIR IN MY POWER STEERING FLUID. MY CAR HAS DONE THIS TWICE SINCE THEN. ONCE VERY BRIEFLY WHILE LEAVING A PARKING SPOT AND AGAIN LAST NIGHT IN THE MIDDLE OF A DOWNPOUR. I BOUGHT THIS VEHICLE BECAUSE I HAVE 4 KIDS AND I LIKED THE SAFETY FEATURES OF THE AIRBAG SYSTEM-BUT THIS SCARES ME TO DEATH!! I AM TO THE POINT OF BEING AFRAID TO DRIVE IN THE RAIN. I WANT TO TAKE IT BACK FOR MORE SERVICE, BUT BASED ON WHAT I'M READING, NO ONE IS GETTING ANY RESOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284266September 17, 2009
ELECTRICAL SYSTEM:WIRING, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT UPON INSPECTION, HE NOTICED THAT THE PASSENGER FRONT HEAD LAMP WAS INOPERATIVE. THE VEHICLE WAS TAKEN TO THE DEALER, AND A TECHNICIAN CONCLUDED THAT WIRING HARNESS HAD MELTED AND CAUSED THE BULB TO FAIL. HE THEN ADDED THAT THE OTHER HEAD LAMP WOULD SOON FAIL. THE VEHICLE WAS REPAIRED AT AN EXPENSE OF$ 360.00. THE FAILURE MILEAGE WAS 41,000. THE CURRENT MILEAGE WAS 42,000. UPDATED 10/27/09. *LJ UPDATED 10/29/09.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10283449September 9, 2009
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STARTED THE IGNITION AND THE "CHECK ENGINE" WARNING LIGHT INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE WARNING INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. IN ADDITION, THE FUEL GAUGE INDICATOR DISPLAYED " EMPTY FUEL" AT ANY GIVEN FUEL LEVEL CAPACITY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION ON TWO SEPARATE OCCASIONS. THE FAILURES WERE CONTRIBUTED TO THE CAM SHAFT SENSOR AND FUEL LEVEL SENSOR. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE CONTACT HAD CONCERNS OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283283September 8, 2009
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2008 SATURN OUTLOOK. WHILE DRIVING APPROXIMATELY 25 MPH, THE DRIVERS SIDE HEADLIGHT SUDDENLY STOPPED FUNCTIONING. THE DEALER INFORMED THE CONTACT THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 44400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282427August 31, 2009
AIR BAGS:SIDE/WINDOW
I WAS DRIVING MY 2007 GM SATURN OUTLOOK. THE AIRBAGS ALL DEPLOYED AT THE SAME TIME. GM HAS HAD MY CAR FOR INVESTIGATION FOR OVER A MONTH AND REFUSES TO PAY FOR A RENTAL. I HAVE NECK INJURY AND HAVE BEEN UNDERGOING PHYSICAL THERAPY. I HAD AN MRI DONE ON FRIDAY. THEY KEEP GIVING ME THE RUNAROUND AND I HAVE BEEN OUT THOUSANDS AND THOUSANDS AND MY CAR JUST SITS WHILE THEY DO NOTHING BUT ASK ME TO SEND PROOF OF OUT OF POCKET EXPENSES ETC. I SENT RECEIPT FOR RENTAL AND SHE SENT AN EMAIL REQUESTING THE METHOD OF PAYMENT THAT I USED. WHY IS THAT RELEVANT?? *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10281715August 25, 2009
STEERING, EQUIPMENT:MECHANICAL
I HAVE A 2007 SATURN OUTLOOK, APPROXIMATELY 45K MILES. LAST WEEK, AFTER A PERIOD OF HEAVY RAIN, I DROVE THROUGH SEVERAL LARGE PUDDLES OF WATER. AFTER LEAVING ONE, THE STEERING SEEMED TO LOCK UP. I AM OLD ENOUGH TO HAVE DRIVEN CARS WITHOUT POWER STEERING, BUT THIS WAS MUCH WORSE. AS IT HAPPENS I WAS ALMOST HOME AND GOING QUITE SLOWLY - WAS ABLE TO GET HOME SAFELY. HAD THIS OCCURRED ON A HIGHWAY OR AT SPEED, THERE IS NO DOUBT THAT DISASTER WOULD HAVE ENSUED. I HAD ENCOUNTERED SOMETHING SIMILAR SOME MONTHS AGO AFTER WASHING MUD OUT OF MY WHEEL WELLS. HAD NOT RECURRED UNTIL RECENTLY. SCARY STUFF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279892August 10, 2009
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING AT ANY SPEED, THE CHECK ENGINE LIGHT WOULD ILLUMINATE AND THE VEHICLE WOULD SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE FUEL PUMP FLOW MODULE NEEDED TO BE REPLACED. THE REPAIR WAS MADE, BUT THE FAILURE STILL PERSISTS. THE CURRENT AND FAILURE MILEAGES WERE 5,336. UPDATED 09/14/09. *LJ UPDATED 09/16/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278267July 25, 2009
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE
SUNROOF LEAKS. THE LEAKS LEAD TO RESERVES OF WATER ABOVE THE HEADLINER THAT CAN BE HEARD WHEN TURNS ARE MADE. SIGNIFICANT AMOUNTS OF WATER RUN THROUGH AIR BAGS ON A COLUMNS AND DASHBOARD. GIVEN THAT THE BATTERY HAS DIED ON ME SIX TIMES, I AM CONCERNED ABOUT LONG TERM ELECTRICAL DAMAGE AND PROPER AIR BAG DEPLOYMENT. DEALER HAS ATTEMPTED TO REPAIR FIVE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275124June 27, 2009
STEERING
POWER STEERING FAILS ON MY 2007 SATURN OUTLOOK. DEALER HAS ATTEMPTED TO FIX IT 3 TIMES BUT FAILED. IT'S CURRENTLY AT DEALER NOW FOR THE 4TH ATTEMPT. IT'S BEEN THERE FOR THE LAST 21 DAYS. I NEVER KNOW WHEN STEERING IS GOING TO FAIL. IT USED TO ONLY FAIL WHEN I WENT THROUGH PUDDLES BUT NOW IT DOES IT EVEN ON A DRY DAY. I HAVE ALMOST HIT TELEPHONE POLES, TREES, CARS AND PEOPLE. IT'S VERY DANGEROUS AND SOMEONE IS GOING TO GET HURT OR KILLED IF SATURN CANNOT FIX THIS PROBLEM. I DROPPED CAR OFF ON JUNE 7, 2009 WITH NO POWER STEERING. THEY RETURNED IT TO ME ON JUNE 25. I DROVE ONLY A FEW MILES BEFORE THE STEERING FAILED AGAIN. LUCKILY, I WAS TURNING INTO PARKING LOT AT THE TIME SO I WAS NOT GOING THAT FAST. I ALMOST WENT UP SIDEWALK AND INTO A TREE. THE CAR HAD TO BE TOWED FROM PARKING LOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272978June 5, 2009
STEERING
WHEN DRIVING DURING OR AFTER A HEAVY RAIN THROUGH PUDDLES OUR SATURN OUTLOOK LOOSES ANY STEERING CAPABILITY. HAVE GONE TO DEALERSHIP SEVERAL TIMES AND A WHEEL LINER WAS INSTALLED BUT THAT DID NOT CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272851June 4, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING:COLUMN
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE TURNING THE VEHICLE, THE CONTACT HEARD A LOUD POPPING SOUND IN THE STEERING COLUMN. SHE ALSO EXPERIENCED GEAR SLIPPAGE. ON ONE OCCASION, WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. SHE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE TRANSMISSION AND STEERING COLUMN. SEVERAL WEEKS AFTER THE REPAIR, THE FAILURE RESURFACED. SHE TOOK THE VEHICLE BACK TO THE DEALER AND THEY REPLACED THE COOLANT LINES. IMMEDIATELY AFTER THE REPAIR, THE TRANSMISSION FAILED AGAIN. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WOULD NOT ASSIST. THE FAILURE MILEAGE WAS 1,600 AND CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272561June 1, 2009
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2008 SATURN OUTLOOK. THERE IS AN ODOR INSIDE THE VEHICLE THAT MAKES THE DRIVER AND PASSENGERS ILL. THE CONTACT IS CONCERNED THAT THE ODOR MAY DERIVE FROM A TOXIC SOURCE. THE DEALER CANNOT SMELL THE ODOR; THEREFORE, IT STILL REMAINS. THE CONTACT FOUND PAPER AIR FRESHENERS INSIDE THE VEHICLE AND WONDERED IF THE DEALER WAS AWARE OF THE ODOR PRIOR TO SELLING THE VEHICLE. THE FAILURE MILEAGE WAS 680 AND CURRENT MILEAGE WAS 5,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272465May 31, 2009
AIR BAGS:FRONTAL
I OWN A 2007 SATURN OUTLOOK XE. THE FRONT PASSENGER AIRBAG DOES NOT APPEAR TO ENGAGE WHEN MY WIFE WHO WEIGHS 120 POUNDS SITS IN THE SEAT. THERE IS A LIGHT IN THE DASH THAT TOGGLES ON OR OFF BASED ON IF SOMEONE IS IN THE PASSENGER SEAT. MANY TIMES WHEN I'M DRIVING AND MY WIFE IS IN FRONT PASSENGER SEAT, THE LIGHT WILL BE "PASSENGER AIRBAG OFF" MODE. IF I SHUT DOWN THE VEHICLE, IT SOMETIMES CORRECTS ITSELF APPEARS "PASSENGER AIRBAG ON". THIS PROBLEM IS SPORADIC. I'VE HAD THE DEALER CHECK IT SEVERAL TIMES, BUT THEY SAY IT IS WORKING CORRECTLY. HOWEVER, AS RECENTLY AS MAY 30TH, THE PROBLEM OCCURRED AGAIN, THE DAY AFTER THE DEALERSHIP INSPECTED THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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