Saturn Outlook Complaints

1,352 consumer complaints on file.

#10360585October 14, 2010
EXTERIOR LIGHTING, ELECTRONIC STABILITY CONTROL (ESC), STEERING
AFTER LESS THAN A YEAR OLD, THE DRIVER SIDE HEADLIGHT ASSEMBLY ON MY 2007 OUTLOOK NEEDED TO BE REPLACED. THE DEALERSHIP DID THE NECESSARY REPAIRS UNDER WARRANTY. IN JULY 2010, I HAD A HEADLIGHT OUT ON THE PASSENGER SIDE. I BROUGHT MY CAR BACK TO THE DEALERSHIP ACCEPTING SATURNS SINCE SATURN HAD NOW CLOSED. I WAS TOLD THAT THE "HEADLIGHT HARNESS" HAD MELTED. I PAID A HEFTY FEE TO HAD THAT REPAIRED. IN OCTOBER 2010, THE SAME THING HAPPENED TO THE DRIVER'S SIDE HEADLIGHT HARNESS. THE DEALERSHIP OFFERED NO SUGGESTION ON TO HOW TO KEEP THIS FROM RE-OCCURRING. FURTHERMORE, I HAVE HAD TO HAVE AIR "BLED" FROM THE "CLOSED" POWER STEERING LINE 3 TIMES. ALSO, THE STABILITRAC SYSTEM WILL OCCASIONALLY "TURN ITSELF OFF" CAUSING THE CAR TO LOSE POWER ON TURNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360376October 13, 2010
ENGINE AND ENGINE COOLING
FOR THE 2007 SATURN OUTLOOK ( SIMILAR TO GM ARCADIA) DURING NORMAL RAIN OR WET ROAD CONDITIONS (NOTHING EXTREME) WATER FROM THE FRONT PASSENGER SIDE WHEEL SPLASHES ONTO THE BELT AND DRIVE PULLEYS CAUSING THE BELT TO SLIP. THE SLIPPAGE RESULT IN LOSE OF POWER STEERING, POWER FROM GENERATOR ...... THIS HAS HAPPEN WHILE DRIVING STRAIGHT AND WHILE ATTEMPTING TO PULL OUT ON TO A ROAD WAY FROM A STOP. THIS HAPPENS DURING ALMOST EVERY WET DRIVING CONDITION. EXAMPLE: NORMAL RAIN AND WET ROAD CONDITION, WIFE AND CHILD ARE PULLING OUT ON TO 4 LANE DIVIDED HIGHWAY, THE BELT STARTS SLIPPING, SQUEALS, WARNING MESSAGES FLASH, THE OUTLOOK MAKES IT INTO THE LANE, BUT WITH OUT POWER STEERING MY WIFE HAD TO DRIVE STRAIGHTEN ACROSS BOTH LANES AND STOP IN THE GRASS MEDIAN. WHEN YOU PICTURE THIS INCIDENT, YOU HAVE TO PICTURE THE TRACTOR TRAILER TRUCK AND OTHER VEHICLE APPROACHING. THEN MY WIFE AND CHILD ARE SOMEWHAT TRAPPED / STRANDED IN OUR SATURN OUTLOOK SITTING IN THE MEDIAN OF US70. SHE STOPPED THE ENGINE, AND AFTER A FEW RESTARTS THE SLIPPAGE STOPPED ENOUGH TO ALLOW HER TO DRIVE TO A NEAR-BY PARKING LOT. AFTER ALLOWING THE ENGINE TO RUN AND DOING SOME TEST CIRCLES IN THE PARKING LOT, THE EXTREME SLIPPAGE DID NOT RETURN. DURING HER DRIVE HOME, THE BELT DID OCCASIONALLY SLIP BUT NOT TO THE EXTREME OF LOSING ELECTRICAL POWER, COOLING, AND POWER STEERING. SINCE BEING SCARED IN THAT LIFE ENDANGERING SITUATION OF NOT BEING ABLE TO TURN THE VEHICLE WITH OTHER TRAFFIC APPROACHING, WE CONDUCTED A SIMPLE GOOGLE OR INTERNET SEARCH THAT SHOWED THAT OTHER SATURN OUTLOOK OWNERS HAVE REPORTED SIMILAR EVENTS - SOME RESULTING IN ACCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359609October 8, 2010
EXTERIOR LIGHTING
ANOTHER FOR THE LOW BEAM CONNECTOR MELTING -- PERHAPS A LITTLE MORE AGGRESSIVELY THAN SOME. AT 73K REPLACED DRIVER SIDE H11 LOW BEAM BULB. COULDN'T GET LIGHT TO STAY ON. NOTICED PARTIALLY MELTED CONNECTOR. APPLIED A LITTLE ELECTRICAL GREASE. WORKED FOR A FEW HOURS. DAYS LATER (AFTER VACATION) APPLIED MORE ELECTRICAL GREASE. STARTED WORKING AGAIN. CLOSED UP THE WHEEL WELL. AS I GET UP FROM THE WHEEL WELL ON THE DRIVER SIDE I SEE SMOKE FROM THE *PASSENGER* SIDE HEADLAMP AREA AND LIGHT FOGGING OF THE TOP OF THE LENS. I HAVEN'T TOUCHED THE PASSENGER SIDE! IT STILL HAS THE ORIGINAL WORKING HEADLAMP AND CONNECTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359611October 8, 2010
EXTERIOR LIGHTING
LEFT LOW BEAM HEADLIGHT ON MY 2007 SATURN OUTLOOK FAILED FOR THE THIRD TIME IN THREE MONTHS AT APPROX 40,000 MILES. FROM OTHER REPORTS ON SAME ISSUE IT APPEARS THE WIRING HARNESS/SOCKET ASSEMBLY MAY BE FAULTY AND NEEDS TO BE REPLACED; BUT PARTS ARE REPORTEDLY HARD TO GET AND THE HARNESS/SOCKET HAS NOT BEEN FIXED. THIS IS A SAFETY ISSUE AND SHOULD BE ADDRESSED BY OUR GOVERNMENT OWNED COMPANY, GENERAL MOTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359036October 4, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
DAYTIME RUNNING LIGHT, LOW BEAM HEADLIGHT WENT OUT. REPLACED BULB AND LIGHT STILL DIDN'T WORK. WHILE REINSTALLING LIGHT FLICKERED AND I NOTICED THERE IS A SHORT WITHIN THE HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359048October 4, 2010
EXTERIOR LIGHTING
I HAVE A 2008 SATURN OUTLOOK. ABOUT A YEAR AGO MY LEFT HEADLIGHT WENT OUT. IT WAS REPAIRED AND WENT OUT AGAIN. I HAD IT REPAIRED YET AGAIN AND IN LESS THAN 2 WEEKS IT BLEW AGAIN. A FEW DAYS LATER THE RIGHT ONE BLEW. LAST WEEK BOTH HARNESSES WERE REPLACED. WE LEARNED FROM THE DEALER THAT THIS IN AN ONGOING PROBLEM WITH THIS VEHICLE BUT NO RECALL HAS BEEN ISSUED. WE ALSO LEARNED THAT THE HARNESS WAS REMODELED DUE TO THE ONGOING PROBLEM. FORTUNATELY I'VE HAD NO CRASHES DUE TO THIS, BUT HAVING A HEADLIGHT BLOW ESPECIALLY WHEN ONLY ONE IS OPERATIONAL IS EXTREMELY DANGEROUS FOR ME AS I TRAVEL OFTEN AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358903October 3, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE WIRING HARNESS ON THE PASSENGERS SIDE LOW BEAM HAS MELTED TWICE. IT WAS LAST REPLACED TWO WEEKS AGO, AND HAS SINCE GONE OUT AGAIN, I SUSPECT THAT IT HAS MELTED AGAIN BUT WILL NOT KNOW FOR SURE UNTIL I TAKE THE CAR BACK TO THE SHOP. WHY ARE THESE HARNESS MELTING AND WHY HASN'T GM MADE A RECOMMENDATION TO FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358557October 1, 2010
EXTERIOR LIGHTING
DAYTIME RUNNING HEADLIGHTS AND NIGHT LOW BEAM HEADLIGHTS STOPPED WORKING. LUCKY FOR ME I HAVE AUXILIARY LIGHTING TO USE. RIGHT SIDE HEADLIGHT QUIT WORKING ABOUT 2 MONTHS AGO AND FOUND THE WIRING CONNECTOR WAS MELTED. REMOVED CONNECTOR AND MADE A NEW ONE. NOW BOTH LIGHTS ARE NOT WORKING AND NEEDS TO BE SERVICED. OUT OF WARRANTY NOW AND WILL PAY. SOMETHING DOESN'T MATCH UP AND NEEDS TO BE FIXED. HEADLIGHTS NOT WORKING IS A MAJOR CONCERN OF MINE AND PROBABLY ANY OTHER OUTLOOK OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358367September 29, 2010
EXTERIOR LIGHTING
WIRE HARNESS MELTED JUST LIKE EVERYONE ELSES. DRIVERS SIDE LOW BEAM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357772September 27, 2010
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT ENTERED THE VEHICLE AND WAS UNABLE TO ACTIVATE THE LOW BEAM HEADLIGHTS. THE HIGH BEAM HEADLIGHTS WOULD FUNCTION BUT NOT THE LOW BEAMS. THE CONTACT ATTEMPTED TO REPLACE THE LOW BEAM HEAD LIGHT BULBS HERSELF AND NOTICED THAT EACH WIRING HARNESS WAS MELTED. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER WHERE THE WIRING HARNESSES WERE BEING REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 60,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10357841September 27, 2010
EXTERIOR LIGHTING
2007 SATURN OUTLOOK HAS A KNOWN PROBLEM WITH HEADLIGHT WIRING BURNING RESULTING IN LOSS OF LOW BEAM HEADLIGHT FUNCTIONALITY. MY INCIDENT OCCURRED ON THE RIGHT LOW BEAM HEADLAMP SOCKET. THE HEADLIGHT WOULD GO OUT AND COME BACK ON INTERMITTENTLY FOR SEVERAL MONTHS BEFORE BECOMING COMPLETELY NONOPERATIONAL. AFTER DISCOVERING ON THE INTERNET THAT THIS WAS A COMMON COMPLAINT AMONG OTHERS OWNING THIS VEHICLE, I CALLED GM CUSTOMER SERVICE. I TOOK IT INTO AN AUTHORIZED DEALER PER THEIR REQUEST AND THEY DIAGNOSED THE PROBLEM AS A CORRODED SOCKET. SINCE I WAS SURE THE SOCKET WAS PLASTIC I QUESTIONED THIS BUT WENT AHEAD AND HAD THEM ORDER ME A NEW SOCKET AND REPLACE BOTH THE SOCKET AND THE LIGHT BULB. I ASKED FOR THE OLD SOCKET BACK. UPON INSPECTION, THE OLD SOCKET WAS CLEARLY MELTED AND HAD BLACKENED BURNED AREAS ON THE WIRING. THE SOCKET WAS BURNED TO THE POINT THAT IT WOULD NO LONGER HOLD THE HEADLIGHT BULB. REPLACEMENT WITH PARTS AND LABOR WAS APPROX $200. REPORTED ISSUE TO SATURN, PROVIDED THEM WITH COPIES OF OTHER CUSTOMER COMPLAINTS AROUND SAME ISSUE FROM OTHER SATURN OUTLOOK OWNERS. I SUGGESTED THAT HEADLIGHTS GOING OUT INTERMITTENTLY COULD BE A SAFETY ISSUE AS IS BURNING WIRES. THEY WERE UNABLE TO REIMBURSE ME AND DID NOT FEEL A RECALL WAS IN ORDER. I READ ON THE INTERNET THAT THERE WAS A SERVICE ALERT ISSUED FOR THIS SAME PROBLEM BUT MY PARTICULAR VEHICLE WAS NOT COVERED UNDER THAT ALERT BASED ON THE VIN PER GM. I HAVE THE OLD SOCKET AND LIGHT BULB THAT WAS REPLACED. POTENTIAL SAFETY ISSUE AS LOSS OF HEADLIGHT FUNCTIONALITY IS SUDDEN AND INTERMITTENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357311September 24, 2010
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT WAS DRIVING 35 MPH WHEN THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS DISCOVERED THAT THE WIRING HARNESS HAD OVERHEATED AND MELTED. THE DEALER REPLACED THE PASSENGER SIDE HEADLIGHTS AT THE CONTACT'S EXPENSE. THE DRIVER SIDE HEADLIGHT WAS REPAIRED BY THE CONTACT. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 43,000 AND THE CURRENT MILEAGE WAS 48,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10357393September 24, 2010
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, EQUIPMENT, POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING
I HAVE EXPERIENCED ONLY ISSUES ALL YEAR WITH MY 2007 SATURN OUTLOOK. IT HAS 55,000 MILES AND IN JUNE 2010 THE WIRING SHORT CIRCUITED BEHIND THE STEERING WHEEL CAUSING THE THEFT SECURITY LOCK SYSTEM TO GO INTO EFFECT ASSUMING THE CAR WAS BEING HOT-WIRED. IT COST ME OVER $300 TO FIX AT THE DEALER AND HAD TO BE TOWED. THEN THE DEALER SAID MY INSIDE FUSE BOX WAS COMPLETELY CORRODED FROM WATER AND THEY WOULD NEED TO FIX THE LEAK MY SUNROOF WAS CAUSING. THE DEALER HAS MADE 6 ATTEMPTS TO FIX AND I JUST PICKED UP MY CAR THIS MORNING, HOPEFULLY AFTER THE FINAL ATTEMPT. NOW MY BREAKS ARE CAUSING ISSUES, THE BREAK PEDAL SOFTENS AND GOES DOWN TO ALMOST THE FLOOR WHEN PRESSED EVERY 4TH OR 5TH TIME AND IT IS DRINKING BRAKE FLUID, I NEED TO TAKE IT THIS WEEKEND TO CHECK FOR A LEAK. NOT TO MENTION MY POWER STEERING IS MAKING LOUD WHINING SOUNDS EVERY TIME THAT I MOVE THE STEERING WHEEL. OH, AND MY PASSENGER SIDE LOW BEAM HEADLIGHT HAS GONE OUT A FEW TIMES AND MY HUSBAND HAS HAD TO ACCESS THE BACK OF IT TO REPLACE IT BUT IT CONTINUES TO GO OUT. OH, AND MY TRANSMISSION CAUSED PROBLEMS TWO WEEKS AGO AND THE DEALER FIXED IT UNDER MY POWERTRAIN WARRANTY.. 55,000 MILES AND THIS CAR IS GIVING ME ISSUES AS IF I'M OVER 200,000 MILES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357112September 23, 2010
EXTERIOR LIGHTING
2008 SATURN OUTLOOK: DRIVERS SIDE HEADLIGHT HARNESS MELTED ABOUT 6 MONTHS AGO. NOW PASSENGER SIDE HEADLIGHT HARNESS MELTED 1 MONTH AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356933September 22, 2010
EXTERIOR LIGHTING
DRIVERSIDE HEADLAMP ON LOW BEAM TURNED OFF, REPLACED BULB AND WENT OFF AGAIN WITHIN 3 WEEKS, HARNESS IS CAUSING A SHORT THEREFORE REPLACING THE BULB MAKES NO DIFFERENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356289September 18, 2010
EXTERIOR LIGHTING
WAS DRIVING DOWN I-80 IN SACRAMENTO COUNTY WHEN THE LEFT LOW BEAM HEADLAMP WENT OUT. DIDN'T REALLY THINK ANY THING OF IT UNTIL I STARTED TO HEAR A CLICKING SOUND. UPON FINALLY FIGURING OUT HOW TO GET TO THE LOWBEAM HEADLAMP I DISCOVERED THAT THE LAMP WIRING CONNECTOR HAD MELTED. HOW DOES THAT HAPPEN IN A NEW CAR? LOOKED AT OTHER ISSUES FOR THE OUTLOOK AND HAVE DISCOVERED THAT THIS IS A SYSTEMIC ISSUES AND IS OCCURRING WITH SIMILAR MODEL OUTLOOKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355708September 15, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2008 OUTLOOK HAD A BURNED OUT LOW BEAM ON THE DRIVER SIDE AT 31,750 MILES. DEALER CONFIRMED THAT THE WIRING HARNESS WAS MELTED CAUSING THE FAILURE AND NEED REPLACING. GM NEEDS TO RECALL BOTH WIRING HARNESSES AS I AM SURE THE NEXT ONE WILL GO AND IT WILL BE PAST THE WARRANTY. THIS IS CLEARLY A SAFETY DEFECT HAVING A LIGHTS WIRING HARNESS MELT. APPARENTLY, THIS IS A COMMON PROBLEM WITH '08 OUTLOOKS. PLEASE ISSUE A RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355143September 13, 2010
EXTERIOR LIGHTING
HEADLIGHT HARNESS MELTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355217September 13, 2010
EXTERIOR LIGHTING
PASSENGER SIDE HEADLAMP ON 2007 OUTLOOK FAILED TO TURN ON. HAD LIMITED VISIBILITY DURING NIGHT TIME. I REPLACED THE BULB THINKING IT HAD SIMPLY BURNT OUT, WITHIN A COUPLE OF HOURS THE NEW BULB ALSO WENT OUT. I DECIDED TO LOOK CLOSER AT THE CONNECTOR AND DISCOVERED THE H9 FEMALE CONNECTOR HAD A MELTED FEMALE CONNECTER AND WIRE. I HAVE BEEN PULLED OVER A FEW TIMES BY VARIOUS POLICE SINCE THE LIGHT WENT OUT AND EACH TIME I HAVE TO EXPLAIN WHAT HAPPENED. WHILE SEARCHING THE INTERNET FOR A NEW REPLACEMENT PART AND INSTRUCTION ON REPAIR (ALL SATURN DEALERS HAVE CLOSED AND REMAINING GM DEALERSHIPS ARE NOT CLOSE OR CONVENIENT) WHEN I READ ABOUT OTHER OWNERS GOING THROUGH THE SAME PROBLEMS. THE REPLACEMENT PARTS ARE THE SAME INADEQUATE COMPONENTS THAT HAVE FAILED IN THE PAST. SUDDEN LOSS OF HEADLIGHTS AT NIGHT COULD RESULT IN MANY ACCIDENTS RESULTING IN SEVERE INJURY OR DEATH. THE DRIVERS WOULD BE UNABLE TO SEE THE ROAD, OBSTACLES, OR PEDESTRIANS IF THE LIGHTS WERE TO GO OUT WHILE DRIVING ON AN UNLIT STREET OR ROAD. I HAVE REPLACED THE BULB THREE TIMES BEFORE NOTICING THE MELTED CONNECTOR AS THE HEAD LIGHT ASSEMBLY IS ONLY ACCESSIBLE THROUGH THE WHEEL WELLS. THE SPACE IS VERY LIMITED AND VERY DIFFICULT TO WORK IN MAKING IT VERY DIFFICULT TO SEE THE FAILED CONNECTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354961September 11, 2010
EXTERIOR LIGHTING
I OWN A 2007 SATURN OUTLOOK XE AND AM HAVING ISSUES WITH THE LOW BEAM HEADLAMPS ON BOTH THE DRIVER AND PASSENGER SIDES. MY PASSENGER HEADLAMP WENT OUT 2 WEEKS AGO FOR THE THIRD TIME AND TODAY MY DRIVERS SIDE HEADLAMP WENT OUT FOR THE SECOND TIME. THE SECOND TIME THE PASSENGER LAMP WENT OUT I INSPECTED IT AND FOUND THAT THE WIRING HARNESS HAD MELTED JUST BELOW THE RETENTION CAP. THE WIRES WERE REPLACED AND THE NEW BULB LASTED APPROXIMATELY 5 MONTHS. I INSPECTED THE DRIVERS SIDE HARNESS TODAY AND HAVE FOUND THAT IT TOO HAS MELTED. THIS WOULD APPEAR TO ME TO BE AN ELECTRICAL PROBLEM AND MAY LEAD TO A FIRE IN THE ENGINE COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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