Saturn Outlook Complaints

1,352 consumer complaints on file.

#10525731July 19, 2013
POWER TRAIN
MY WIFE AND CHILDREN WERE DRIVING ON THE HIGHWAY WHEN THE VEHICLE STARTING SHUTTERING DURING ACCELERATION. THE RPMS WOULD INCREASE WITHOUT VEHICLE ACCELERATIONS AND SOMETIMES THE VEHICLE WOULD JERK WITH ACCELERATION. THE VEHICLE CONTINUED TO OPERATE AND MY WIFE WAS ABLE TO COMPLETE THE TRIP. THE PROBLEM WAS OBVIOUSLY RELATED TO THE TRANSMISSION. WHEN I DELIVERED THE VEHICLE TO THE TRANSMISSION CLINIC (COLORADO SPRINGS) THE TRANSMISSION GUY TOLD ME WHAT THE SYMPTOMS WERE AND THE PROBLEM. I DIDN'T HAVE TO SAY ANYTHING. HE EVEN QUOTED ME AN ACCURATE ESTIMATE OF THE REPAIR WITHOUT LOOKING AT ANYTHING YET. IT COST ME $3200 FOR A VEHICLE WITH 84,000 MILES ON IT. THAT DOESN'T INCLUDE THE LETTERS AND SERVICES FOR THE WINDSHIELD WASHER HEATER, THE AIR BAG SENSORS AND THE TIMING CHAIN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525780July 19, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE PASSENGER PRESENCE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525236July 16, 2013
POWER TRAIN
RIGHT AFTER PULLING ON TO THE INTERSTATE, I NOTICED THE CAR WOULD NOT GET UP TO SPEED. WHEN I PRESSED ON THE GAS, IT WOULD MAKE A GRINDING NOISE. I IMMEDIATELY SLOWED DOWN. I THEN REALIZED THAT THE HIGHEST SPEED I COULD GO WAS ABOUT 50. BUT SOON I COULD ONLY GO ABOUT 15-25 MPH, AND I WAS STUCK ON THE INTERSTATE AT THAT SPEED. I INCHED ALONG UNTIL I GOT TO AN EXIT. I IMMEDIATELY PULLED OVER TO CHECK THE FLUIDS, OIL, WATER, ETC. MY FIRST THOUGHT WAS THE TRANSMISSION, BY THE WAY IT WAS ACTING. I FINALLY DID GET IT HOME BY DRIVING ONLY 20 MPH AT BEST. THIS HAPPENED FRIDAY. MY WIFE FOLLOWED ME ON MONDAY AND WE DROPPED IT OFF AT THE MECHANICS. I DID DO SOME RESEARCH OVER THE WEEKEND AND FOUND THAT THE WAVE PLATE ON THE 2007 OUTLOOKS WAS A HUGE PROBLEM. SURE ENOUGH WHEN THE MECHANIC HOOKED IT UP TO THE MACHINE, THAT'S WHAT CODE CAME UP. NOW ITS GOING TO COST ME A NICE $4000 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525269July 16, 2013
AIR BAGS
THE SERVICE AIRBAG LIGHT COMES ON WHEN THE CAR GOES OVER A BUMP OR WHEN A PERSON SHIFTS POSITION IN THE FRONT PASSENGER SEAT. APPARENTLY THIS IS A WIDESPREAD ISSUE AND THE SUBJECT OF SEVERAL SERVICE BULLETINS. GM HAS NOT ISSUED A RECALL FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524342July 11, 2013
POWER TRAIN
THE VEHICLE MAKES A RUBBING/GRINDING NOISE THAT INTERFERES WITH TURNING (ESPECIALLY LEFT). IT FEELS LIKE YOU CANNOT COMPLETE THE TURN OR STOP. THIS CAUSED PROBLEMS WHEN THE GEARS WOULD SHIFT ALSO. FEELING LIKE YOU CANNOT ACCELERATE OR STOP IN A REASONABLE AMOUNT OF TIME. MECHANIC SAYS THE ENTIRE TRANSMISSION NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523886July 9, 2013
EXTERIOR LIGHTING
SINCE OWNING THE VEHICLE FOR 20 MONTHS, THE DRIVERS SIDE LOW BEAM HEADLAMP HAS BURNED OUT 3 TIMES AND THE PASSENGER SIDE 1 TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523923July 9, 2013
POWER TRAIN
VEHICLE SHIFTED HARD AND SHUDDERED. THE WAVE PLATE AND PLANETARY GEARS HAD FAILED AFTER ONLY 95K MILES NEEDING A NEW TRANSMISSION. WHILE IT THANKFULLY DIDN'T CAUSE AN ACCIDENT, IT HAD THE POTENTIAL TO. IT DEFINITELY FELT UNSAFE AND SHOULDN'T HAVE FAILED THIS SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523823July 8, 2013
STEERING
WHILE DRIVING AT LOW SPEEDS THE POWER STEERING FAILS AND IT IS EXTREMELY CHALLENGING TO COMPLETE TURNS. AS THIS OCCURS RANDOMLY, IT IS IMPOSSIBLE TO PREDICT WHEN THIS WILL OCCUR. NUMEROUS CUSTOMER FORUMS WITH SATURN OUTLOOKS/GMC ACADIA AND BUICK ENCORE INDICATE A PROBLEM WITH EITHER POWER STEERING FLUID, POWER STEERING PUMP OR STEERING RACK. THIS COULD BE EXTREMELY PROBLEMATIC ON WINDING ROADS WITH HAIRPIN CURVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523820July 8, 2013
POWER TRAIN, ENGINE
WHILE ACCELERATING IN SPEED AFTER BEING STOPPED AT A RED LIGHT THE VEHICLE WENT TO SHIFT AND THE ENGINE RPMS WENT UP EXCESSIVELY, AND THE JERKED HARD WHEN SHIFTING. IT PROGRESSIVELY GOT WORSE AS WE TRIED TO MAKE IT HOME. WE ADDED TRANSMISSION FLUID BECAUSE IT LOOKED LOW. THE NEXT DAY THE ENGINE LIGHT CAME ON. I TOOK IT TO A TRANSMISSION REPAIR SHOP WHO PUT IT ON THE DIAGNOSTIC MACHINE. THE SAID THAT IT SHOWED A SOLENOID STUCK OPEN, BUT WAS CONCERNED THAT THE FAIL SAFE DIDN'T WORK PROPERLY. THEY SAID I SHOULD HAVE HAD REVERSE, AND SECOND TO GET ME OFF THE ROAD SAFELY. HOWEVER, THE REVERSE DIDN'T KICK IN UNLESS THE VEHICLE WAS ROLLING BACKWARDS. THEY ARE TELLING ME THAT THE WHOLE TRANSMISSION WILL NEED TO BE REPLACED. THE CAR HAS LESS THAN 60000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522992July 3, 2013
VEHICLE SPEED CONTROL, POWER TRAIN
MY WIFE WAS DRIVING DOWN THE HIGHWAY WHEN ALL OF SUDDEN WHEN SHE HIT THE GAS PEDAL THERE WAS NO RESPONSE, JUST A JERK AND NO ENGINE RESPONSE. SHE HAD TO COAST OFF THE SIDE OF THE ROAD AND LET THE CAR COME TO A RESTING STOP. WHEN SHE DID THAT SHE TRIED TO PUSH THE GAS PEDAL AGAIN AND THE CAR HAD LITTLE TO NO RESPONSE AND THE GEAR GRIND-ED. SHE PUT THE CAR IN REVERSE AND THE CAR WOULDN'T GO IN REVERSE AT ALL. TRIED PUTTING THE CARE IN DRIVE AGAIN AND THE CAR WOULDN'T RESPOND OR MOVE FORWARD, SHE ENDED UP STUCK ON THE SIDE OF THE ROAD AND HAD TO CALL FOR A TOE. AFTER DOING A QUICK RESEARCH ONLINE IT SEEMS THIS PROBLEM IS VERY COMMON WITH THE OUTLOOK, TRAVERSE, ACADIA AND OTHER MODELS JUST LIKE IT. HOPEFULLY THIS WILL END UP BECOMING A RECALL PROBLEM AS LOOSING YOUR ABILITY TO DRIVE AND STEER WHEN GOING DOWN THE ROAD IS VERY DANGEROUS, I'M JUST GLAD MY WIFE WASN'T ON A MAJOR HIGHWAY DRIVING AT A HIGHER SPEED. HOPEFULLY IT WON'T TAKE A MAJOR CRASH OF FATALITY BEFORE THIS BECOMES RECOGNIZED AS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523045July 3, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY WHILE THE PASSENGER'S SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE TRACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523115July 3, 2013
ELECTRICAL SYSTEM
AFTER A STRONG RAIN STORM THAT LASTED MOST OF THE NIGHT WOK UP TO FIND OUT THAT THE AC BLOWER WILL NOT WORK IN THE FRONT OF THE CAR ONLY THE BACK BLOWER FOR REAR PASSENGERS WORKED. WITH THE BLOWER BEING OUT THERE IS NO DEFROST FOR THE FRONT WINDSHIELD AS WELL. WENT ONLINE AND FOUND ON THE SATURN FORUM A YOUTUBE VIDEO ON WATER DAMAGE 2009-11-13 TSB 07-08-57-002F THE VIDEO CLEARLY SHOWS HOW TO REMOVE THE BLOWER MOTOR AND CHECK FOR WATER DAMAGE, TOOK MY BLOWER MOTOR OUT AND FOUND THE MOTOR LOCKED UP WITH ONE OF THE MOTOR SCREWS SHOWING OXIDATION FROM WATER AND ELECTRICITY CONTACT AND THE COVER WHERE THE BLOW MOTOR SITS HAS A PAD THAT HAS WATER MARKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523138July 3, 2013
POWER TRAIN
VEHICLE STUTTERS AND HESITATES AT RANDOM TIMES. MORE AT HIGH SPEEDS AROUND 60-65 MPH. TROUBLE SHIFTING INTO GEARS AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522030June 27, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING ON THE TOLLWAY, ALL ELECTRICAL PARTS ON INSTRUMENT PANEL WENT COMPLETELY OUT, AND THE AIR CONDITIONER STOPPED BLOWING, AND THE RADIO WENT OUT. EVEN THE SPEEDOMETER STOPPED DISPLAYING. THE ENTIRE INSTRUMENT PANEL SHOWED NOTHING. THE SERVICE TECHNICIAN AT JUPITER CHEVROLET IN DALLAS CHARGED US $770 TO REPAIR A WIRING HARNESS THAT THEY SAID WAS RUINED DUE TO A LEAK IN A DRAINAGE HOSE IN THE SUNROOF AND THAT THIS IS COMMON WITH THIS VEHICLE. I DON'T UNDERSTAND WHY THERE IS NO RECALL. THIS COULD HAVE BEEN VERY DANGEROUS. WATER HAD LEAKED INTO THE PASSENGER FLOOR BOARD AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521705June 25, 2013
POWER TRAIN
WHILE DRIVING WITH MY 3 CHILDREN IN THE VEHICLE WITH ME, I STOPPED AT A STOPLIGHT. UPON THE LIGHT TURNING GREEN I FOUND MY VEHICLE SEEMED TO LACK THE POWER TO GO AND THE CHECK ENGINE LIGHT ILLUMINATED. I INCHED MY WAY THROUGH THE INTERSECTION AND OFF TO THE SIDE OF THE HIGHWAY. THANKFULLY, NO ONE COLLIDED WITH MY VEHICLE DURING THIS LONG SCARY PROCESS. ONSTAR INFORMED ME OF CODES RELATING TO THE TRANSMISSION. ONCE I GOT THE VEHICLE TO THE DEALERSHIP, I WAS INFORMED THIS WAS VERY COMMON FOR THIS VEHICLE. IT TURNED OUT TO BE THE WAVE PLATE HAD BUSTED CAUSING MULTIPLE OTHER TRANSMISSION DAMAGES. EVEN THOUGH MY VEHICLE WAS UNDER THE 100,000 MILE POWERTRAIN WARRANTY PROVIDED BY GM, I WAS OVER BY A FEW MONTHS TIME WISE. NOW IT IS JUNE 2013 AND I AM AT JUST A FEW MILES UNDER THE 12,000 MILE WARRANTY ON THE REPAIR WORK DONE LAST OCTOBER AND I ENCOUNTERED A VERY SIMILAR INCIDENT. I INCHED MY WAY DOWN THE REST OF THE VERY WINDY AND DANGEROUS HIGHWAY TO MY HOME AS IT WAS SATURDAY AND THE DEALERSHIP HAD CLOSED 20 MINUTES EARLIER. ONSTAR AGAIN GAVE ME THE SAME DIAGNOSTIC CODES AS BEFORE TOO. ON MONDAY, I CONTACTED THE DEALERSHIP SERVICE MANAGER WHO SENT A TOW TRUCK TO PICK MY OUTLOOK UP. AFTER NOT HEARING FROM THEM, I CALLED THIS AFTERNOON (TUESDAY) TO SEE WHAT WAS GOING ON. I WAS INFORMED THIS TIME IT WAS DIFFERENT PARTS OF THE TRANSMISSION AND THEY WOULD NOT BE COVERING THE REPAIRS. SHE ALSO STATED THERE WOULD BE A CHARGE FOR THE TOWING! THESE ARE ALL ISSUES COMMON TO ALL OUTLOOK, ACADIA, AND TRAVERSE OWNERS. I AM VERY THANKFUL NEITHER MY FAMILY NOR ANYONE ELSE WAS HURT DURING THESE INCIDENTS, BUT IS THAT WHAT IT IS GOING TO TAKE FOR GM TO BE FORCED TO RECALL THESE TRANSMISSIONS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521383June 24, 2013
ENGINE, POWER TRAIN
VEHICLE HAS NOT BEEN SHIFTING CORRECTLY FOR THE PAST YEAR OR SO. TOOK IT TO A GM DEALERSHIP LAST WEEK AND WAS TOLD THE WAVE PLATE IN THE TRANSMISSION WAS CRACKED. BEGAN RESEARCHING THIS PROBLEM AND FOUND A FORUM WHERE HUNDREDS OF OTHER GM OWNERS HAVE EXPERIENCED THIS PROBLEM. AFTER READING, IT APPEARS THAT WHEN MY CAR WOULD NOT SHIFT INTO REVERSE TWO YEARS AGO, IT WAS THE BEGINNING OF THE PROBLEM. I DIDN'T RECOGNIZE THAT AS A TRANSMISSION PROBLEM AND WHEN I MENTIONED IT TO THE DEALERSHIP (WHICH IS NO LONGER A GM DEALERSHIP SINCE THEY NO LONGER HAVE SATURN), IT WAS DISMISSED BECAUSE IT ONLY HAPPENED ONE TIME. I CONTINUED TO HAVE ISSUES WITH THE SHIFTING BUT DIDN'T TAKE TO AUTHORIZED GM DEALERSHIP SO THEY DON'T HAVE RECORD OF IT. RECENTLY, RPM'S WERE RANDOMLY JUMPING ABOVE 4 ON THE HIGHWAY EVERY 10 MINUTES AND I FELT LUCKY TO MAKE IT HOME FROM A RECENT TRIP IN THE MOUNTAINS. OF COURSE, GM IS NOT WILLING TO TAKE ANY RESPONSIBILITY AND WILL NOT PROVIDE ANY FINANCIAL ASSISTANCE TO REPAIR CAR BUT I DON'T UNDERSTAND HOW SO MANY PEOPLE CAN BE EXPERIENCING THESE PROBLEMS AND IT NOT BE A RECALL ISSUE? REALLY UPSET THAT MY TWO CHILDREN WERE IN THE CAR AND SCARED TO DEATH WE WERE GOING TO WRECK OR GET STRANDED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521121June 21, 2013
POWER TRAIN, ENGINE AND ENGINE COOLING
IT JERKS REALLY HARD AROUND 50-60MPH ABOUT 10 TIMES A WEEK. ABOUT EVERY OTHER DAY, WITHIN THE FIRST QUARTER MILE FROM MY BEGINNING DESTINATION, AND BEFORE REACHING A SPEED OF 30MPH, MY 07 OUTLOOK JERKS REALLY HARD, THE CHECK ENGINE LIGHT COMES ON, AND IT WILL NOT SHIFT DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521337June 19, 2013
POWER TRAIN, VISIBILITY:SUN/MOON ROOF ASSEMBLY, STEERING
WHILE IN A STOPPED POSITION, I TRIED TO ACCELERATE AND MY TRANSMISSION WOULD NOT GO INTO GEAR. I WAS STUCK NOT BEING ABLE TO PULL OVER TO GET OUT OF TRAFFIC, BECAUSE MY CAR WOULDN'T GO INTO GEAR. I PUT IT INTO PARK, THEN BACK INTO DRIVE SEVERAL TIMES, AND I FINALLY GOT IT TO CREEP ENOUGH IN LOW GEAR TO GET IT TO THE SIDE OF THE ROAD. THIS COULD HAVE BEEN A DISASTER IF I WERE TRYING TO PULL OUT INTO TRAFFIC. THE CAR WAS IN THE SHOP PRIOR DUE TO THE TRANSMISSION SLIPPING. THIS WAS NOT COVERED AND COST ME $3000. I AM STILL NOT SURE THIS CORRECTED THE PROBLEM AND I DON'T FEEL SAFE IN THIS CAR. THIS CAR HAS BEEN IN THE SHOP SEVERAL TIMES FOR A FRONT LEAK AT THE DRIVER'S DOOR FROM THE SUNROOF, WHICH STILL LEAKS WITH HEAVY RAIN. ALSO, THE CONSTANT SQUEALING WHEN TURNING THE WHEEL WHICH NO MECHANIC WILL ACKNOWLEDGE. NOTHING HAS EVER BEEN DONE TO CORRECT THIS. I ASSUME IT IS THE POWER STEERING PUMP. THE CAR DOESN'T HAVE GOOD ACCELERATION POWER COMPARED TO ANY OTHER SUV MODEL. IT DRAGS WITH NO PICK UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520486June 18, 2013
POWER TRAIN
WAS SITTING AT STOP LIGHT AND ACCELERATED NORMALLY GOING THROUGH FIRST GEAR WHEN THE TRANNY SLIPPED AND THE RPMS REVVED UP. I STEPPED BACK OFF THE GAS AND WAS ABLE TO GET BACK HOME DOING ONLY 20-25 MPH;WHEN I GOT INTO THE GARAGE, I FOUND I HAD NO REVERSE AND THE ENGINE WOULD ONLY GO UP IN RPMS WITH NO MOVEMENT. I ENTERED A TICKET W/ GM CS THE NEXT MORNING AND CALLED AROUND, LEARNING THE REPAIR JOB WOULD BE $4K-5K BECAUSE OF COURSE, I WAS OUT OF WARRANTY DUE TO TIME. IT APPEARS THIS HAS HAPPENED TO MANY, MANY SATURN OWNERS AND GM IS DOING NOTHING TO HELP THE AMERICAN CONSUMER WHEN IT'S CLEARLY OBVIOUS THERE IS A MASS FAILURE OF THE WAVE PLATE. I FINALLY GOT A CALLBACK FROM GM 3 DAYS AFTER I FILED THE COMPLAINT AND THEY 'OFFERED' TO PAY FOR ROUGHLY 25% OF THE COST OF THE REPAIR WITH ME FOOTING THE REST. TOO LATE. I TRADED IT IN YESTERDAY AND WAS NOT HAPPY WITH THE TRADE-IN VALUE BUT DIDN'T HAVE MUCH CHOICE. I PLAN ON JOINING ANY LAWSUIT THAT COMES ALONG AGAINST GM IF ONE HITS MY MAILBOX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520502June 18, 2013
POWER TRAIN
TRANSMISSION FAILED TO KEEP IN GEAR WHILE TRAVELING ON FREEWAY AT FREEWAY SPEEDS. WOULD NOT RE-ENGAGE. LIMPED TO SIDE OF ROAD. TOWED TO DEALERSHIP AND MECHANIC NOTED INTERNAL TRANSMISSION FAILURE DUE TO FAULTY WAVE PLATE. VEHICLE HAS LESS THAN 100K MILES, HOWVER 6 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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