Saturn Ion Complaints

4,344 consumer complaints on file.

#10367185November 22, 2010
ELECTRICAL SYSTEM
I LIVE IN MINNESOTA WHEN THE TEMP DROPS BELOW 30 DEGREES MY 2004 SATURN ION2 WON"T START. THIS JUST STARTED HAPPENING LAST WINTER, I HAD NO PROBLEMS BEFORE THAT. I BOUGHT A NEW BATTERY LAST WINTER. I TOOK MY CAR TO THE SATURN DEALER THEY COULD NOT FIND ANYTHING WRONG. USUALLY IT TAKES FROM 15MINUTES TO HALF A HOUR FOR CAR TO START. BUT TODAY WAS DIFFERENT WENT OUT TO START MY CAR BECAUSE THE TEMP WAS 28DEGREES THIS MORNING I TRIED TO START MY CAR FOR OVER A HOUR I WAS ALMOST LATE FOR WORK STILL NO START. THEN I TRIED STARTING MY CAR WHEN I GOT OFF WORK STILL NO START. I SPOKE WITH A COWORKER SHE HAD THE SAME PROBLEM SHE REPLACED BATTERY, STARTER, AND ALTERNATOR AND HER DOES NOT START WHEN IT RAINS. WHY IS THERE NOTHING BEING DONE TO SOLVE THIS PROBLEM. EVEN THOUGH THE CAR WAS SOLD BY SATURN IT HAS GM PARTS. SOMETHING IS SERIOUSLY WRONG AND SOMETHING NEEDS TO BE DONE TO CORRECT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366930November 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 SATURN ION VTI TRANSMISSION FAILURE, PULLING OUT OF A FAST FOOD DRIVE THRU AT A SLOW RATE OF SPEED, HUNDREDS OF MILES FROM HOME. IT HAS BEEN A KNOWN ISSUE THAT THIS TRANSMISSION WAS A POORLY MADE GM PRODUCT; SATURN WAS AWARE OF IT, GM HAS BEEN AWARE. RECALLS SHOULD HAVE BEEN MADE, BUT INSTEAD THEY ARE ALLOWED TO RIP OFF THE BUYER WITH TRANSMISSIONS THAT FAIL WITHIN 66,000 MILES. CAR HAS BEEN MAINTAINED PERFECTLY. THERE WILL BE NO MORE GM PURCHASES WITH MY DOLLARS. MY WORK IS WORTH A BETTER PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366818November 19, 2010
STEERING
TL*THE CONTACT OWNS A 2006 SATURN ION. THE CONTACT STATED THAT THE POWER STEERING SUDDENLY LOCKED. WHEN SHE TURNED THE VEHICLE OFF AND RESTARTED IT, THE POWER STEERING BECAME FUNCTIONAL; HOWEVER, THE FAILURE PROGRESSED AND THE POWER STEERING WAS COMPLETELY NON-FUNCTIONAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE POWER STEERING ASSIST MOTOR NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 100,000. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366705November 18, 2010
ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL*THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS AND WHEN THE VEHICLE WAS PARKED THAT THE INTERIOR LIGHTS WOULD NOT SHUT OFF. NONE OF THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL. THE CONTACT ALSO STATED THAT THE ALARM SHUTS OFF INTERMITTENTLY AT NIGHT. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366530November 17, 2010
STEERING
I WAS DRIVING MY 2004 SATURN ION VIN# [XXX]. AND THE POWERSTEERING GAVE OUT 2 YEARS AGO A COUPLE TIMES BUT I DIDN'T THINK IT WAS A BIG DEAL CAUSE IT DIDN'T HAPPEN AGAIN UNTIL A COUPLE DAYS AGO AND IT IS NOW IT DOES INTERMITTENTLY . I KNOW THE POWER STEERING FOR THE ION IS ALL ELECTRIC SO I LOOKED ONLINE AND NOTICED THERE ARE THOUSANDS OF COMPLAINTS FOR THE SAME PROBLEM. THE DEALER WANTS TO CHARGE 1000 DOLLARS TO REPAIR IT AND IN MY OPINION A DEFECT. IF YOU COULD PLEASE HAVE SOMEONE CHECK INTO THIS ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366618November 17, 2010
FUEL SYSTEM, GASOLINE
1. NO SPECIAL EVENTS LEADING UP TO FAILURE 2. NEEDS NEW FUEL PUMP MODULE KIT DUE TO CRACKS IN PLASTIC TUBING. CAR LEAKS FLAMMABLE GAS VAPOR AT THIS TIME-COULD LEAD TO LIQUID LEAKAGE. 3. LOCAL MECHANIC HAS ORDERED NEW FUEL PUMP MODULE KIT TO FIX PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366404November 16, 2010
ELECTRICAL SYSTEM:IGNITION
ON MULTIPLE OCCASIONS, I COULD NOT RELEASE THE CAR KEY FROM THE IGNITION. I COULD TURN OFF THE ENGINE, BUT THE KEY WOULD NOT DISENGAGE FROM THE ACC MODE. RELEASING THE KEY WOULD TAKE ANYWHERE FROM A FEW SECONDS TO A FEW MINUTES. THESE WERE INCIDENTS THAT COULD NOT BE TIED TO ANY SPECIFIC ACTION FROM THE DRIVER AND THAT WOULD OCCUR RANDOMLY. EVERY TIME I DROVE, I WAS AFRAID THE KEY WOULD GET STUCK AND THAT THIS WOULD FINALLY BE THE TIME THAT I COULD NOT GET IT OUT. THIS IS A SAFETY CONCERN WHEN THERE ARE SEVERE WEATHER CONDITIONS AND THE BATTERY IS IN DANGER OF DYING. THE GM DEALERSHIP FOUND WHAT THEY THOUGHT WAS THE PROBLEM AND THE SOLUTION WAS TO COMPLETELY REPLACE A RANGE OF PARTS. ANOTHER MECHANIC FOUND A DIFFERENT PROBLEM (A MALFUNCTIONING CYLINDER OF SORTS) AND REPLACED IT AND FOR THE FIRST TIME IN YEARS, I CAN DRIVE SAFELY AND WITH THE PEACE OF MIND KNOWING THAT THE KEY WILL NO LONGER GET STUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365842November 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 SATURN ION WITH AUTOMATIC TRANSMISSION, THE CAR STOPPED MOVING IN DRIVE WHILE TURNING ONTO THE FREEWAY. CAR WAS TOWED TO A SATURN DEALER WHICH THEY STATED THAT THE TRANSMISSION IS NO GOOD. NOTHING WAS DONE BECAUSE THEY WANT $5,000 TO FIX THE CAR. FOUND OUT THROUGH THE INTERNET NHTSA#10032327, STATES THAT SATURN GM WILL PAY 50% OF COST OF REPLACEMENT, SATURN DEALER WILL NOT HONOR SERVICE BULLETIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366306November 15, 2010
ELECTRICAL SYSTEM
VEHICLE DID NOT CRANK OR START WHEN KEY TURNED. PASSLOCK CODE BLINKED. CHECK ENGINE LIGHT ON. KNOWN NHTSA ITEM NUMBER : 10007431 NO CRANK, NO START WHEN AMBIENT TEMPERATURES IS COLD - DIAGNOSTIC TROUBLE CODES (DTCS) B2960 AND OR B3033 ARE SET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365455November 12, 2010
STEERING
THE KEY GETS STUCK IN THE IGNITION WHILE TRYING TO TURN THE CAR ON AND OFF. FINALLY THE KEY IS STUCK IN THE ON POSITION AND THE VEHICLE CANNOT BE TURNED OFF. AFTER SEVERAL ATTEMPTS, THE KEY COMES OUT WHILE THE CAR IS STILL RUNNING AND IN THE ON POSITION AND THE CAR IS NOT IN PARK. AFTER SEVERAL REPAIRS, THE IGNITION HOUSING CONTINUES TO FAIL. THE CAR CAN EASILY ROLL OFF AS THE KEY COMES OUT AND THE VEHICLE IS NOT IN PARK, THE KEY EVEN COMES OUT WHILE THE CAR IS DRIVING OR IN DRIVE. THE ONLY WAY TO SHUT THE CAR OFF IS TO MANUALLY REMOVE THE WIRE HARNESS FROM THE BATTERY LOCATED UNDER THE STEERING COLUMN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365387November 11, 2010
STEERING
POWER STEERING IN 2003 SATURN ION JUST WENT! NOT WORKING AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365407November 11, 2010
ENGINE AND ENGINE COOLING:ENGINE
THE KEY STICKS IN THE IGNITION WHENEVER I TRY TO TURN THE CAR OFF. IT TAKES AWHILE BEFORE I AM ABLE TO GET IT OUT, CAUSING THE BATTERY TO DRAIN. I HAVE HAD TO REPLACE MY BATTERY ALREADY. THIS IS A MAJOR ISSUE THAT AFTER DOING SOME RESEARCH A VERY COMMON ISSUE FOR ION OWNERS. WITH IT BEING SO COMMON I DON'T UNDERSTAND WHY A RECALL HAS NOT BEEN DONE. I COULD HAVE BEEN STRANDED SOMEWHERE BECAUSE OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365212November 10, 2010
UNKNOWN OR OTHER
I OWN A 2006 SATURN ION AND YESTERDAY MY KEY GOT STUCK IN THE IGNITION AND THE CAR WOULD NOT TURN OFF. NO ONE WAS ABLE TO GET MY KEY OUT OR MY CAR OFF, SO I TOOK IT INTO THE DEALERSHIP AND THEY HAD TO REPLACE THE CYLINDER AND IT COST $430. I RESEARCHED ONLINE AND THERE ARE HUNDREDS OF OTHER PEOPLE HAVING THE EXACT SAME PROBLEM WITH THESE SATURNS AND THERE HAS NOT BEEN A RECALL. I FEEL THIS SHOULD BE A RECALL THROUGH SATURN, SO I WANTED TO FILE A FORMAL COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365124November 9, 2010
STEERING
POWER STEERING MESSAGE COMES UP ON MY 2005 SATURN ION 3-- I WAS DRIVING AND IT ALL OF A SUDDEN BECAME VERY HARD TO TURN THE WHEEL LEFT OR RIGHT-- I HAVE REPLACED THE POWER STEERING MOTOR AND IT STILL DOESN'T WORK AND NOW THEY TELL ME I MAY HAVE TO REPLACE THE WHOLE POWER STEERING COLUMN- GM EXTENDED THE WARRANTY TO 10 YRS OR 100,000 MILES WHICHEVER OCCURS FIRST -WELL I HAVE 5 YEARS WITH MY COMPANY AND I BOUGHT IT BRAND NEW AND I HAVE OBVIOUSLY GONE HIGHER THAN THE 100,000 MILES AND NOW GM WILL NOT COVER THE EXPENSES.. THERE NEEDS TO BE A RECALL FOR THIS DEFECTIVE POWERSTEERING ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365043November 8, 2010
STEERING
2003 SATURN ION. OVER THE PAST 3 WEEKS, POWER STEERING FAILS AT LEAST ONCE DURING EACH TRIP. ONE SUCH OCCASION, IT OCCURRED WITHIN 100 YARDS OF A WIDE BEND ALMOST RESULTING IN CRASH/INJURY. THIS IS THE SECOND COMPLAINT I HAVE FILED FOR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365045November 8, 2010
STEERING
TL* THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT WAS DRIVING 10 MPH WHEN THE POWER STEERING LIGHT ILLUMINATED AND THE CONTACT HAD A VERY DIFFICULT TIME TURNING THE STEERING WHEEL. THE CONTACT HAD TO USE EXTREME FORCE TO PULL OVER AND TURN THE VEHICLE OFF. THE DEALER WAS NOT INFORMED OF THE FAILURE AND THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE RECURRED TWICE. THE FAILURE MILEAGE WAS 117,242 AND THE CURRENT MILEAGE WAS 117,276.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364114November 5, 2010
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
VEHICLE WAS TAKEN TO AUTHORIZED SATURN DEALER, 2003 SATURN ION HAD CONTINUOUS HIGH ENGINE IDLE AFTER BEING DRIVEN AT HIGHWAY SPEEDS. IF VEHICLE WAS SHUT OFF THE POWER CONTROL MODULE(PCM) COMPUTER RESET IT SELF. SATURN DEALER SERVICED THE VEHICLE BY RE-PROGRAMMING THE PCM( 10/21/10) AS PER A ISSUED SERVICE BULLETIN OF 4/2004 . THIS DID NOT WORK. THEN THEY ADVISED A SPRING IN THROTTLE BODY (ENGINE) WAS BAD AND REPLACED SPRING ( 10/28/10). THIS ALSO DID NOT WORK, ENGINE STILL HAS HIGH IDLE AND I BOUGHT THE VEHICLE BACK ON 11/2/10 TO THE SERVICE DEALER.. SERVICE DEALER THEN HOOKED UP CAR TO COMPUTER AND HAS SER TECH DRIVE VEHICLE FOR OVER 25 MILES, 2 TIMES ; AND THENFOUND ANOTHER PROBLEM. THEY INDICATED THAT THE POWER CONTROL MODULE COMPUTER HAD A SHORT AND CAUSED A BURNED OUT COMPONENT IN THE COMPUTER. SINCE THE SATURN IS NO LONGER BEING PRODUCES, THE COMPUTER WHICH MUST BE REPLACED IS ON BACK ORDER; AND UNKNOWN WHEN PART WILL ARRIVE. THE SATURN SERVICE DEALER ( INGERSOLL AUTO IN DANBURY CT) ADVISED THAT THE VEHICLE SHOULD NOT BE DRIVEN AS IT WAS A SAFETY HAZARD, SINCE THE COMPUTER CONTROLS NOT ONLY THE ENGINE BUT THE ABS BRAKING SYSTEM. AT THIS TIME UNKNOWN WHEN A PART WILL ARRIVE AS IT IS ON BACK ORDER. IN SEARCHING THE INTERNET I FOUND NUMEROUS COMPLAINTS FROM PERSON WHO ALSO HAD PROBLEMS WITH THE POWER CONTROL MODULE COMPUTER. I BELIEVE THAT GM/SATURN HAS HAD FULL KNOWLEDGE OF THE PROBLEM AND SHOULD HAVE TAKEN CARE OF THIS PROBLEM PRIOR; AND AS OTHER OWNERS OF SATURNS ARE HAVING THIS SERIOUS PROBLEM THEN GM SHOULD BE MAKING REPLACEMENT PARTS FOR THIS COMPUTER MORE AVAILABLE TO SATURN OWNERS. INGERSOLL AUTO IN DANBURY CT HAS ADVISED ME THAT THEY DO NOTKNOW WHEN THE REPLACEMENT COMPUTER WILL BE AVAILABLE AS THERE IS NO PART AVAILABLE IN THE ENTIRE USA. PART WILL HAVE TO BE MADE BY GM AND UNKNOWN WHEN THIS WILL HAPPEN. SO MY 2003 SATURN ION MUST BE LEFT AT THE DEALER UNTIL A REPLACEMENT COMPUTER IS SENT BY GM , SO MY CAR CAN BE REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364748November 5, 2010
STEERING:ELECTRIC POWER ASSIST SYSTEM
2006 SATURN ION. CONSUMER STATES PROBLEMS WITH STEERING *TGW THE CONSUMER STATED WHILE DRIVING, SHE RECEIVED A SIGNAL STATING THE POWER STEERING WAS NOT FUNCTIONING. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, WHERE SHE WAS INFORMED OTHER MODELS THAT HAVE THE SAME STEERING MOTOR WAS RECALLED. THE CONSUMER MAILED IN A TECHNICAL SERVICE BULLETIN OF THE AFFECTED MODELS WITH ELECTRIC POWER STEERING PROBLEMS WHICH INCLUDED HER MAKE, MODEL AND YEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364097November 4, 2010
STEERING
WHILE DRIVING MY 2005 SATURN ION THE POWER STEERING WENT OUT. AFTER I STOPPED AND CHECKED THINGS UNDER THE HOOD I RESTARTED THE CAR THEN THE POWER STEERING WAS WORKING AGAIN. A FEW MINUTES LATER THE POWER STEERING WENT OUT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363942November 3, 2010
STEERING
2005 SATURN ION 2 COUPE, POWER STEERING GOES OUT ACCOMPANIED WITH A CHIME AND A PWR STR WARNING ON DASH. RESETS AFTER CAR IS TURNED OFF AND RESTARTED. PROBLEM RECURS SHORTLY AFTER RESET. DTC CODE C0475 .THERE IS A RECALL ON CHEVY COBALT FOR THIS SAME PROBLEM BUT NOT ON THIS CAR, FROM WHAT I UNDERSTAND THEY ARE ACCENTUALLY THE SAME CAR. PART # ON THE POWER STEERING MOTOR IS 995-10800 WHICH IS THE PART # FOR A COBALT POWER STEERING MOTOR. GM SAYS THERE IS SPECIAL COVERAGE ON THIS ISSUE BUT ONLY IF IT FAILS. NO RECALL ? I WILL BE INSTALLING A NEW MOTOR PART # 19257875 TO FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Saturn Ion