Saturn Aura Complaints

1,444 consumer complaints on file.

#10605036June 22, 2014
ELECTRONIC STABILITY CONTROL (ESC)
THIS IS A RECURRING INCIDENT THAT BEGAN IN APRIL 2013. IT IS ALWAYS THE SAME: RUNS ROUGH LIKE IT IS GOING TO STALL, ENGINE LIGHT, SERVICE ESC AND TRACTION CONTROL MESSAGES ILLUMINATE. LATEST INCIDENT WAS JUNE 19, 2014. THIS VEHICLE HAS BEEN TO GM DEALER AT LEAST 5 TIMES FOR THIS PROBLEM, AND EXPECTING TO GO BACK TO DEALER THIS WEEK. I DO NOT KNOW WHY AND WOULD LIKE TO KNOW WHY I HAVE NOT RECEIVED A RECALL NOTICE FROM GM ABOUT THIS ONGOING PROBLEM. IS THIS DOUBLE-TALK FROM GM, BECAUSE I FEAR THAT THE SAFETY OF MYSELF AND MY PASSENGERS ARE IN JEOPARDY. I WOULD APPRECIATE AN ANSWER TO THIS SAFETY ISSUE AS SOON AS POSSIBLE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604998June 21, 2014
SEATS
THE DRIVER'S SEAT FRAME WELD IS BROKEN ON THE FRONT RIGHT .THE SEAT IS LOOSE AND SLUMPS ON THE RIGHT SIDE. THE VEHICLE IS UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604707June 20, 2014
SERVICE BRAKES, EXTERIOR LIGHTING:BRAKE LIGHTS
TL* THE CONTACT OWNS A 2009 SATURN AURA. THE CONTACT STATED THAT THE BRAKE LIGHT ILLUMINATED WHEN THE PEDAL WAS NOT APPLIED AND WHEN APPLIED THE LIGHT WOULD NOT ILLUMINATE. THE FAILURE CONTINUED TO OCCUR FOR ONE MONTH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 14V252000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , EXTERIOR LIGHTING , SERVICE BRAKES, HYDRAULIC , VEHICLE SPEED CONTROL), HOWEVER THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE DEFECTS. THE APPROXIMATE FAILURE MILEAGE WAS 54,000 .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604775June 20, 2014
POWER TRAIN, ENGINE
I ARRIVED AT DRIVEWAY TO MY HOME AND PUT THE CAR INTO PARK. I GOT OUT OF THE CAR AND CLOSED DRIVER DOOR TO UNLOCK CHAIN ON GATE IN FRONT OF DRIVEWAY. I PROCEEDED TO MANUALLY OPEN THE 25' METAL GATE. WHEN THE GATE WAS ALMOST COMPLETELY OPEN I TURNED TOWARDS THE CAR AND TO MY SURPRISE THE CAR WAS MOVING FORWARD WITH NO ONE IN IT. THE CAR TRAVELED APPROXIMATELY 15' AND WAS STOPPED BY A 3' DIAMETER METAL CYLINDER. THE CARS FRONT BUMPER WAS DAMAGED. LUCKILY, NO PERSONS WERE INJURED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10604535June 19, 2014
ENGINE, STEERING, POWER TRAIN
ON SATURDAY, JUNE 14 MY CAR WOULD NOT START. I MOVED THE FLOOR GEAR SHIFT DEEPER INTO THE PARK POSITION AND IT STARTED. ON MONDAY, JUNE 16 I PARKED MY CAR AFTER PURCHASING AN ITEM AT DRIVE-THROUGH WINDOW. WHEN I ATTEMPTED TO START IT, IT WOULD NOT START. THE GEAR SHIFT MOVED THROUGH ALL OF THE INDICATORS (PRD...) AND THE CAR BEGAN TO ROLL BACKWARDS NEARLY HITTING ANOTHER CAR. I CALLED FOR A TOW, AND THE DRIVER NOTED THE PROBLEM. TODAY, PEP BOYS COMPLETED REPAIR OF THE THE GEAR SHIFT ASSEMBLY. THERE WAS A MISSING PART. THE INCIDENT NOTICE (HTTP://WWW.MOTORTREND.COM/CARS/2008/SATURN/AURA/RECALLS/) RECALL ID # 103875 - POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFTPLUSHIDE DETAILS RECALL DATE: APR 30, 2014 MODEL AFFECTED: 2008 SATURN AURA SUMMARY: GENERAL MOTORS LLC (GM) NOTIFIED THE AGENCY ON APRIL 29, 2014, THAT THEY ARE RECALLING 56,214 MODEL YEAR 2007 AND 2008 SATURN AURA VEHICLES. CONSEQUENCES: IF THE TRANSMISSION SHIFT CABLE FRACTURES WHILE THE VEHICLE IS BEING DRIVEN, THE TRANSMISSION GEAR SELECTION MAY NOT MATCH THE INDICATED GEAR AND THE VEHICLE MAY MOVE IN AN UNINTENDED OR UNEXPECTED DIRECTION, INCREASING THE RISK OF A CRASH. FURTHERMORE, WHEN THE DRIVER GOES TO STOP AND PARK THE VEHICLE, DESPITE SELECTING THE 'PARK' POSITION, THE TRANSMISSION MAY NOT BE IN 'PARK.' IF THE VEHICLE IS NOT IN THE "PARK" POSITION THERE IS A RISK THE VEHICLE WILL ROLL AWAY AS THE DRIVER AND OTHER OCCUPANTS EXIT THE VEHICLE OR ANYTIME THEREAFTER. A VEHICLE ROLLAWAY INCREASES THE RISK OF INJURY TO EXITING OCCUPANTS AND BYSTANDERS. REMEDY: GM WILL NOTIFY OWNERS, AND GM DEALERS WILL REPLACE THE SHIFT CABLE ASSEMBLY AND MOUNTING BRACKET, FREE OF CHARGE. THE MANUFACTURER HAS NOT YET PROVIDED A NOTIFICATION SCHEDULE. OWNERS MAY CONTACT GENERAL MOTORS AT 1-800-553-6000. GM'S NUMBER FOR THIS RECALL IS 14152. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604591June 19, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL:CRUISE CONTROL, EXTERIOR LIGHTING
BRAKE LIGHTS MALFUNCTION ON THE 2007 SATURN AURA. DEPRESS THE ACCELERATOR AND THE BRAKE LIGHTS ENGAGE - THEN PRESS THE BRAKE AND THE BRAKE LIGHTS TURN OFF . . . REVERSE OF HOW THEY SHOULD WORK. WHEN THE BRAKE LIGHTS ARE ON THEY MAY OR MAY NOT STAY ON - IT IS UNPREDICTABLE. A RECALL IS LISTED ONLINE (GM RECALL NUMBER 13036; NHTSA CAMPAIGN NUMBER 14V252000). CALLING GM (1.800.462.8782) AND SATURN (1.800.553.6000) RESULTED IN NO HELP - THEY ACKNOWLEDGE THE RECALL BUT HAVE NOT ASSOCIATED VINS OR RELEASED IT TO DEALERS. THIS IS A SAFETY ISSUE. THE RECALL NEEDS TO BE RELEASED IMMEDIATELY AND WHEN VEHICLES ARE IDENTIFIED TO HAVE THIS ISSUE THEY SHOULD BE CLEARED TO BE FIXED IMMEDIATELY UNDER THE WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599144June 18, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN AURA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE AIR BAG OFF INDICATOR ILLUMINATED EVEN THOUGH THERE WAS A FRONT SEAT PASSENGER PRESENT. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599199June 18, 2014
SUSPENSION, STRUCTURE
EXITING ROUTE 53 AT LAKE COOK ROAD AT 30 MPH. ALL OF A SUDDEN, THE CAR STARTING SWERVING AND WENT DOWN INTO A DITCH FOR NO KNOWN REASON. THE CAR WAS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10604418June 18, 2014
STEERING, VEHICLE SPEED CONTROL
I WAS DRIVING ACROSS THE PARKING LOT GOING TO GET SOMETHING TO EAT. MY SON WAS IN THE REAR LEFT PASSENGER SEAT. AS I BEGAN TURNING THE WHEEL, THE CAR LOCKED UP, HESITATED, THEN QUICKLY SPED UP. BECAUSE THERE WAS NO ABILITY TO GAIN CONTROL OF THE CAR, THE VEHICLE STUCK THE CURBSIDE AND THEN A TREE. MY SON AND I WERE NOT INJURED, ONLY SHOOK UP. THE INCIDENT WAS REPORTED IMMEDIATELY AND THE ADJUSTER INFORMED ME OF THE RECALL ON THE SATURN AURAS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10598732June 17, 2014
STEERING
2009 SATURN AURA XE, APPROXIMATELY 124,400 MILES. WHEN I STARTED THE CAR, THE DIC POWER STEERING LIGHT WAS ON. I WAS UNABLE TO TURN THE STEERING WHEEL AT ALL. I GOT A RIDE HOME FROM WORK. THE NEXT DAY, A FRIEND CHANGED THE POWER STEERING FUSE. THE INDICATOR LIGHT WENT OUT AND I WAS ABLE TO DRIVE THE CAR HOME. THIS DIDN'T FIX THE PROBLEM, THOUGH. I HAD TO HAVE IT TOWED TO A REPAIR SHOP WHEN IT WENT OUT FOR GOOD. CODE: C0545-STEERING WHEEL TOGGLE SENSOR. THEY BLAMED THE POWER STEERING ISSUE ON HAVING THE BATTERY REPLACED. THEY DID SOME RESETTING OF CODES AND DID A RELEARN. THEY SAID THERE WERE NO RECALLS POSTED. MY SON PICKED UP THE CAR 3 DAYS LATER, WAS ABLE TO DRIVE 5 MILES BEFORE THE STEERING FROZE UP AGAIN. HE WAS STRONG ENOUGH TO BE ABLE TO TURN THE STEERING WHEEL AND GET THE CAR BACK TO THE SHOP. THEY DETERMINED THE PROBLEM WAS WITH THE STEERING COLUMN AND THE ENTIRE THING HAD TO BE REPLACED, STATING THERE WERE NO SERVICEABLE PARTS. AFTER ANOTHER WEEK, I PICKED UP MY CAR. THIS ENTIRE EVENT COST ME $1300+ IN REPAIRS AND RENTAL CAR FEES. IF GM HAD POSTED A RECALL SOONER, THEY WOULD HAVE FIXED IT RIGHT THE FIRST TIME. NOW, SATURN IS SAYING MY CAR ISN'T INCLUDED IN THE LATEST RECALL FOR POWER STEERING ASSIST AND THEY REFUSE TO REIMBURSE ME EVEN THOUGH MY CAR HAD A DEFECTIVE PART AND COULD HAVE CAUSED AN ACCIDENT HAD IT GONE OUT WHILE I WAS DRIVING ON THE INTERSTATE. THEY SAY THE RECALL IS VIN SPECIFIC AND THE PART IN MY CAR WASN'T DEFECTIVE. MAYBE MY CAR DIDN'T HAVE THE PREVIOUSLY IDENTIFIED PART THAT FAILED, BUT MINE STILL FAILED, WHICH MEANS THE PART WAS DEFECTIVE, TOO. GM NEEDS TO ACKNOWLEDGE THIS FAILURE AND THE POTENTIAL TO HARM OR KILL PEOPLE. IF YOU OWN A SATURN AURA AND THE POWER STEERING ASSIST HAS GONE OUT, REPORT IT HERE, WRITE TO GM, POST IT ON SATURN'S AND GM'S FACEBOOK PAGES, WRITE TO YOUR LOCAL NEWSPAPERS. MAKE SOME NOISE & MAKE GM TAKE RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598854June 17, 2014
STEERING
POWER STEERING WENT OUT IN THE MIDDLE OF DRIVING. WAS ABLE TO GET CAR OFF THE ROAD, TURN CAR OFF, TURN CAR BACK ON AND POWER STEERING WORKED AGAIN FOR ABOUT 1/2 MILE BEFORE IT WENT OUT AGAIN WHILE DRIVING. I TOOK PICTURES OF THE WARNING LIGHTS THAT CAME ON. GM DEALER STATES EVERYTHING IS WRONG EXCEPT THE RECALLED PART. REFUSING TO REPLACE RECALLED PART. TRYING TO CHARGE 600 DOLLARS FOR REPAIR OF ENTIRE STEERING COLUMN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598956June 17, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2007 SATURN AURA. THE CONTACT STATED THE VEHICLE FAILED TO SHIFT INTO PARK. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER STATED THE CONTACT'S VIN WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 14V224000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 112,335 AND THE CURRENT MILEAGE WAS 112,435. UPDATED 8/19/14*CN THE CONSUMER STATED THE MANUFACTURER ADDED THE VEHICLE TO THE RECALL. THE OWNER HAS BEEN REIMBURSED THE COST OF THE REPAIRS. UPDATED 8/28/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599037June 17, 2014
STEERING
POWER STEERING FAILED MID-TURN. POWER STEERING LINE CONTACTED HOT EXHAUST, WHICH BURNED A HOLE IN THE HYDRAULIC HOSE. FAILURE WAS IMMEDIATE. CAR WAS NOT CONTROLLABLE. LUCKILY, NO ONE WAS IN THE PATH OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598476June 16, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2007 SATURN AURA. THE CONTACT STATED THAT AFTER PARKING, THE VEHICLE ROLLED FORWARD. THE CONTACT MENTIONED THAT SHE WAS UNABLE TO START THE VEHICLE AND IT CONTINUED TO ROLL FORWARD ALTHOUGH THE EMERGENCY BRAKE WAS ENGAGED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V224000 (TRANSMISSION SHIFT CABLE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000. THE CURRENT MILEAGE WAS 141,365.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598588June 16, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 SATURN AURA. THE CONTACT STATED WHILE TRAVELING 20 MPH ON A HIGHWAY THE VEHICLE FAILED TO ACCELERATE BEYOND 20 MPH. THE CONTACT DROVE ONTO THE EMERGENCY LANE AND RESTARTED THE VEHICLE; HOWEVER, IT DID NOT ACCELERATE OVER 20 MPH. THE VEHICLE RESUMED TO ITS NORMAL ACCELERATION AFTER IT WAS RESTARTED A THIRD TIME. THE FAILURE OCCURRED ON THREE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS NO DIAGNOSTIC TEST PERFORMED. THE FAILURE AND CURRENT MILEAGE WERE 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598303June 14, 2014
STEERING
STEERING WILL NOT STAY STRAIGHT WANTS TO GO LEFT OR RIGHT. STEERING WHEEL WILL SHAKE WHILE IDLING. WHEN DRIVING ON HIGHWAY AND THIS HAPPENS CAN BE HAIR RAISING AND DANGEROUS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598006June 13, 2014
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THERE ARE 4 RECALLS OUT FOR MY CAR, AND I HAVE NEVER RECEIVED ANY LETTERS TO GET THE WORK DONE. THE SUMMER OF 2013 THE CAR STALLED ON ME AND I HAD TO GET IT TOWED AND PAY TO REPLACE A WIRING HARNESS. I'M NOT SURE IF THIS WAS DUE TO A PART THAT WAS RECALLED OR NOT. IF IT IS, I WOULD LIKE TO KNOW IF I CAN GET REFUNDED FOR IT. ALSO, RIGHT BEFORE WINTER 2013 MY REMOTE STARTER QUIT WORKING; THE ENGINE LIGHT IS ON; I'M GETTING A FALSE WARNING LIGHT FOR THE TIRE PRESSURE; I HAVE HEARD A BING NOISE LIKE THE DOOR WAS OPEN BECAUSE I WAS USING THE TURN SIGNAL WHEN DRIVING; MY LEFT FRONT DOOR SPEAKER COMES ON WHENEVER IT FEELS LIKE IT; THE LIGHTS HAVE BLINK ON AND OFF AND MY CAR ALMOST WOULDN'T START. I THINK ALL OF THIS MIGHT BE AN ELECTRICAL PROBLEM. PLEASE CONTACT ME AND/OR SEND ME A LETTER ABOUT GETTING RECALLED PARTS REPLACED ON MY CAR. THANK YOU. [XXX] [XXX] [XXX] DUBOIS, PA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598010June 13, 2014
AIR BAGS
WE PURCHASED A 2008 SATURN AURA XE 3.5 V6 WHITE IN COLOR IN JANUARY FROM A CARMAX IN NEWPORT NEWS THE FIRST DAY WE WERE SUPPOSED TO TAKE IT HOME THEY DIDN'T ALLOW US BECAUSE THEY SAID SOMETHING ABOUT A AIRBAG LIGHT SO THEY REPLACED THE BATTERY,NOW A COUPLE AMOUNTS DOWN THE ROAD THE PASSENGER AIRBAG STAYS OFF MOST OF THE TIME WHEN A PERSON OF 120+ POUNDS SITS IN THE SEAT ITS BECOME A HAZARD AS I HAVE TWO TEEN BOYS AND A DAUGHTER THAT HAVE TO RIDE IN THIS CAR CARMAX WANTS TO CHARGE ME TO FIX IT WHEN ITS SUPPOSED TO BE COVERED BY WARRANTY I NEED ADDITIONAL HELP THIS IS VERY DANGEROUS THIS CAR SHOULD HAVE BEEN RECALLED ALONG WITH THE PONTIAC G6 CARS THAT'S WERE HAVING THE SAME PROBLEM. *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598077June 13, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED THAT THE BRAKE LIGHTS FAILED TO ILLUMINATE WHEN THE BRAKES WERE ENGAGED. THE CONTACT MENTIONED THAT THE BRAKE LIGHTS WOULD REMAIN ILLUMINATED WHILE IN PARK OR WHILE DRIVING. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER 14V252000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE 73,985 WAS AND THE CURRENT MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598162June 13, 2014
ELECTRICAL SYSTEM:IGNITION
I PARKED MY CAR, THEN TURNED THE IGNITION KEY SWITCH TO THE "OFF" POSITION AND PULLED THE KEY OUT OF THE IGNITION. THE KEYS WERE IN MY HAND AND OUT OF THE IGNITION BUT THE ENGINE WAS STILL RUNNING. I INSERTED THE KEY BACK INTO THE IGNITION AND TURNED IT FORWARD (IN THE SAME MANNER AS ONE WOULD TO START THE CAR) AND THEN, TURNED THE KEY BACK TO THE OFF POSITION AND THIS TIME, THE CAR TURNED OFF AS USUAL. A FORMAL COMPLAINT WAS FILED TODAY WITH GM AT: 800-553-6000 AND WAS GIVEN AN SR# BEGINNING IN 71- AND ENDING IN [XXX] . TO DATE, I HAVE NOT RECEIVED NOTIFICATIONS OF A GM RECALL REGARDING FAULTY IGNITION SWITCHES FOR SATURN AURA'S. I FAIL TO BELIEVE I'M THE ONLY ONE THAT HAS EXPERIENCED THIS ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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