Ram 2500 Complaints (2015)

215 consumer complaints on file.

#11115620August 3, 2018
VEHICLE SPEED CONTROL
THE SPEED CONTROL WILL NOT SHUT OFF WHEN THE SWITCH IS ACTIVATED. I TOOK THE TRUCK TO THE RAM TRUCK DEALER IN TEMECULA, CA (DCH CHRYSLER, DODGE, RAM) IN JAN 2018 WITH THIS COMPLAINT BUT TO NO AVAIL; THEY COULDN'T FIND A PROBLEM. NOW I READ WHERE OVER 5 MILLION FCA VEHICLES ARE AFFECTED WITH THIS ISSUE. MY TRUCK DOES NOT APPEAR ON THE NHSTA OR RAM TRUCK WEBSITES WHEN I ENTER THE VIN AND SEARCH FOR THIS RECALL. NOW WHAT? IT STILL HAS THE PROBLEM AND I WON'T USE THE SPEED CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115468August 2, 2018
STRUCTURE:BODY
NHTSA ID# 10136541 AND TSB #68093354A$ REFER TO THIS ISSUE. 2015-2017 RAM TRUCKS EQUIPPED WITH POWER LOCKING TAILGATES ARE EXPERIENCEING THE TAILGATE OPENING UNEXPECTANTLY WHILE DRIVING. FIAT CHRYSLER AUTOMOBILES (FCA) RECENTLY ISSUED RECALL U-74 WHICH IDENTIFIES TRUCKS WITH 5-FOOT 7-INCH AND 6-FOOT 4-INCH BEDS AS BEING AFFECTED BUT NOT TRUCKS WITH 8-FOOT BEDS. MY TRUCK IS EQUIPPED WITH AN 8-FOOT BED AND I ASSURE YOU IT IS IN FACT AFFECTED BY THIS ISSUE. SINCE PURCHASING MY 2015 RAM IN MARCH 2018 THIS HAS OCCURRED 3 TIMES. THE FIRST OCCURANCE WAS WHILE DRIVING ON A PAVED, SMOOTH ROAD SURFACE, IN HEAVY TRAFFIC, TRAVLING AT APPROXIMATELY 25 MPH AFTER HAVING BEEN ON THE ROAD FOR OVER 1 HOUR AND TRAVELING AT SPEEDS OF 70 MPH. THE SECOND OCCURANCE WAS WHILE DRIVING IN TOWN AT SPEEDS UP TO 35 MPH ON PAVED, SMOOTH ROAD SURFACES IN MODERATE TRAFFIC. THE THIRD OCCURANCE WAS ON THE HIGHWAY, TRAVELING AT SPEEDS UP TO 65 MPH. I BELIEVE THAT FCA HAS MADE AN ERROR IN NOT INCLUDING ALL 2015-2017 RAM TRUCKS WITH POWER LOCKING TAILGATE LATCHES AND INSTEAD EXCLUDING LONG BED MODELS. IT IS JUST AS MUCH A SIGINIFICANT SAFETY HAZARD AS ON SHORT BED MODELS AND WARRANTS EVALUATION AND INCLUSION IN THE CURRENT RECALL FOR REPAIRS/REPLACEMENT. I HAVE PHOTOS OF THE LOCK ASSEMBLY THAT I CAN PROVIDE PROVING THE EXISTANCE OF THIS ISSUE ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112973July 23, 2018
FUEL/PROPULSION SYSTEM
DEF GAUGE IS STUCK. I HAVE TRAVELED NEARLY 3,000 MILES AND STILL THE GAUGE HAS NOT MOVED. I WAS CHECKING ON-LINE AND SEEN WHERE THERE WAS A RECALL ON THIS PROBLEM WITH A PRIOR MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112400July 19, 2018
STEERING
WHILE DRIVING MY STOCK 2015 RAM 2500 70 MPH ON FREEWAY THE FRONT END BEGAN TO SHAKE UNCONTROLLABLY AFTER TRAVELING OVER A COMMON OVERPASS. STEERING WAS NEARLY IMPOSSIBLE, AND LUCKILY I WAS ABLE TO PULL OFF AND STOP. THIS HAS OCCURRED SEVERAL TIMES SINCE. SUBSEQUENT CONTACT WITH TWO RAM DEALERSHIPS, THIS PROBLEM SEEMS TO BE WELL KNOWN WITHIN THE INDUSTRY,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109872July 6, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER EIGHT MONTHS AGO. THE DEALER (RAIRDON'S DODGE CHRYSLER JEEP RAM OF MARYSVILLE, 16610 SMOKEY POINT BLVD, ARLINGTON, WA 98223) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109506July 4, 2018
ELECTRICAL SYSTEM, ENGINE
WHILE YOUR DRIVING THE VEL SHUTS OFF AND YOU LOSE POWER THE BRAKES DONT WORK AND YOU CANT DRIVE THE VEL ITS HAPPEN 3 TIME IN THE LAST WEEK THE DEALER SAID IT IS NOTHING PLUS THEY SAID THERES NO RECALL ON ANYTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098088May 26, 2018
SERVICE BRAKES
INTERLOCKING BRAKING SYSTEM WAS ON AN OPEN RECALL WITH NO PARTS AVAILABLE WHEN SOLD TO ME ON 1/20/2018 AT DCH TEMECULA DODGE RAM, I WAS NEVER ADVISED AND DID NOT LEARN THAT THE VEHICLE HAD ONE UNTIL I FILED A COMPLAINT WITH CORPORATE ON 5/21/2018 AT WHICH TIME I WAS TOLD THERE WERE PARTS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090761April 28, 2018
POWER TRAIN
RECALL T79/NHTSA 17V=V-821. I KEEP GETTING RECALL NOTICE FROM FCA. BUT I TAKE TIME OFF OF WORK TO TAKE THE VEHICLE TO THE DEALER, WAIT ALL DAY, NOT HEAR ANYTHING, THEN FINALLY RETURN TO THE DEALER TO BE TOLD THERE IS NO REMEDY OR NO PARTS. I AM NOT WASTING ANY MORE OF MY TIME DUE TO FCA'S INCOMPETENT ENGINEERS AND DEALERS. THEY WILL NOW HAVE TO COME TO ME TO FIX THIS RECALL, ONCE THEY FIGURE OUT HOW TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090255April 26, 2018
AIR BAGS
WE WERE INVOLVED IN A TRAFFIC ACCIDENT ON I95. WE WERE HIT FROM THE REAR AND WE SLAMMED INTO THE CONCRETE HIGHWAY DIVIDER AT APPROXIMATELY 45-50 MPH. THE AIRBAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11089603April 23, 2018
ENGINE
TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONTACT CALLED THE DEALER (DICK COUNTRY DODGE, 767 SW BASELINE ST, HILLSBORO, OR) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084613April 11, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. KEN GARFF WEST VALLEY CHRYSLER DODGE JEEP RAM FIAT (4175 WEST 3500 S, WEST VALLEY CITY, UT 84120) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY AND DID NOT KNOW WHEN THEY WOULD BE AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONTACT STATES VEHICLE WILL NOT PASS EMISSION INSPECTION DUE TO MULTIPLE EMISSIONS FAILURE. WATER PUMP WAS REPLACED BY SALT LAKE VALLEY DODGE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083519April 5, 2018
STEERING:LINKAGES
TRAVELING ON HIGHWAY 101 AT 65-70 MILES PER HOUR, ONE QUARTER OF THE WAY INTO A HARD LEFT HAND TURN, THE STEERING ROD TO THE RIGHT FRONT WHEEL CAME LOOSE WITHOUT ANY IMPACT OR ANY OTHER FORM OF ROAD HAZARD. THE THREADED END DISENGAGED FROM THE TURNBUCKLE NUT LEAVING ME WITH ABSOLUTELY NO STEERING. THE OUT OF CONTROL TRUCK TRAVELED INTO A TURN OUT, UP A HILL, AND INTO A DITCH. THE ANTI SKID #2 KICKED IN, REDUCING MY BRAKES, MAKING THE TERRAIN EVENTUALLY STOP THE TRUCK. IT WAS APPROXIMATELY 400 FEET OF TRAVEL AFTER LEAVING THE HIGHWAY. FIAT-CHRYSLER WAS CONTACTED (CAIR # [XXX]) AND THEY SENT AN INVESTIGATOR (BOSCH AUTOMOTIVE SERVICE SOLUTIONS) WHO TOOK PHOTOGRAPHS AND DOCUMENTATION AFTER VIEWING THE TRUCK. I WAS NOT ALLOWED TO REVIEW THE REPORT. THEN, FIAT-CHRYSLER RESPECTFULLY DECLINED ANY ASSISTANCE ASSOCIATED WITH THIS MATTER. I HAVE BEEN INFORMED THAT ALTHOUGH THE PARTS INVOLVED WERE UNDER WARRANTY, MY WARRANTY HAS BEEN VOIDED WITH NO EXPLANATION. THEY SUGGESTED I TURN IT OVER TO MY INSURANCE CARRIER, WHICH HAS ALSO DECLINED TO COVER THE DAMAGES. AS OF TODAY, APRIL 5 2018, MY TRUCK STILL SITS AT SPORTS CHRYSLER JEEP DODGE, AS NO ENTITY HAS ASSUMED RESPONSIBILITY OR AIDED ME IN ANY WAY IN FIXING THE TRUCK OR EXPLAINING THE CAUSE OF THE FAILURE. *DSY SEE ALSO ODI 11053917. *DSY *CN *DT *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 10/17/18*JB UPDATE 10/9/18 *DT *TR UPDATED 10/31/18*JB *BF *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11082633April 3, 2018
POWER TRAIN
MAY 2016, AFTER COMING HOME FROM WORK, I PARKED MY RAM IN MY DRIVEWAY. THE TRUCK STARTED TO ROLL FORWARD (SLIGHT DECLINE) AFTER I PUT INTO PARK. IT WENT ABOUT 5 FEET BEFORE I WAS ABLE TO REACH IN AND PUSH THE EMERGENCY BRAKE. THIS WAS NOT EASY, AS I AM DISABLED FROM A BRAIN TUMOR SURGERY AT MSKCC- CAUSING BALANCE, BACK, AND HIP NERVE ISSUES AND USE A CANE. I THOUGHT IT WAS USER ERROR. FAST FORWARD TO OCTOBER 2017. MY TRUCK WAS PARKED 30 FEET IN FRONT OF MY GARAGE, IN FRONT OF A UTILITY PEDESTAL 10 FEET AWAY. I WENT INSIDE. LATER THAT DAY, I CAME OUT AND MY TRUCK HAD ROLLED, BY ITSELF, INTO THE PEDESTAL- DENTING THE BUMPER IN. I THOUGHT, MY GOODNESS, WHAT IF MY 2 KIDS WERE OUTSIDE PLAYING? I CALLED MOPAR DIRECTLY RIGHT AWAY AND WAS TOLD THAT IT THERE ARE NO RECALLS. I PAID TO HAVE THE BUMPER PULLED OUT, BUT THE PASSENGER SIDE FENDER HAS A SMALL SPOT OF RUST WHERE IT CRUNCHED. I KNOW IT WILL SPREAD FROM THERE. NOW, I RECEIVE A LETTER FROM MOPAR SAYING THAT THE TRUCK CAN SLIP OUT OF PARK ON ITS OWN- RECALL T79. I DO NOT FEEL SAFE WITH THE TRUCK. I LOVE THE RAM, BUT PARK ON THE SIDE OF THE ROAD FOR 7 MONTHS BECAUSE OF THIS. I WILL BE SATISFIED IF MY TRUCK IS BOUGHT BACK AND I BUY A DIFFERENT ONE- AND IF NOT, I AM SENDING THIS COMPLAINT AND WILL BE HAVING MY ATTORNEY COMMENCE A LAWSUIT. THIS CAN BE A FATAL ISSUE AND IF MY FAMILY GETS INJURED, IT WILL BE A WRONGFUL INJURY OR WORSE. PLEASE LET ME KNOW HOW TO PROCEED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11074860February 26, 2018
ENGINE
2015 DODGE RAM 2500. CONSUMER WRITES IN REGARDS TO DEFECTIVE WATER PUMP AND PARK POSITION T79 AND T51. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074562February 23, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT STATED THAT THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (SCOTT ROBINSON CHRYSLER DODGE JEEP RAM, 20900 HAWTHORNE BLVD, TORRANCE, CA 90503) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED CASE NUMBER: 3585335. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072164February 11, 2018
VEHICLE SPEED CONTROL
THIS REPORT FOLLOWS THE NHTSA REPORT 11051041 OF UNINTENDED ACCELERATION IN THE SAME 2015 RAM 2500 TRUCK (11/4/17). ON 2/10/18, THE 2ND AND 3RD EPISODES OCCURRED. AFTER A HARD ACCERATION TO 70 MPH, THE TRUCK DID NOT SLOW IN RESPONSE TO BRAKING. THE ENGINE CONTINUED TO REV. AFTER TWO APPLICATIONS OF THE BRAKES, I PUSHED THE TRANSMISSION INTO NEUTRAL AND HIT THE HAZARD FLASHERS. EVEN IN NEUTRAL AND WITH THE BRAKES APPLIED, THE ENGINE CONTINUED TO REV, BUT THE TRUCK SLOWED VERY GRADUALLY. I EASED TO THE SIDE OF THE ROAD, AND PUSHED IT INTO PARK. THE ENGINE CONTINUED TO REV. ENGAGED THE EMERGENCY BRAKE, AND TURNED THE TRUCK OFF. WHILE TRYING TO REGAIN CONTROL, SLOW THE TRUCK AND GET IT OFF OF THE ROAD, A MESSAGE FLASHED TWICE. I BELIEVE THE MESSAGE WAS--SERVICE ELECTRONIC THROTTLE. BUT I AM NOT SURE. THE MESSAGES LITERALLY BLINKED ON AND OFF, AND I WAS STRUGGLING WITH THE TRUCK. THE FIRST EPISODE OF UNINTENDED ACCELERATION IN THIS TRUCK WAS TERRIFYING. THIS EPISODE FELT MUCH MORE DANGEROUS. IF I HAD NOT READ EXTENSIVELY ABOUT THE PROBLEM OF UNINTENDED ACCELERATION AND STRATEGIES FOR REGAINING CONTROL OF THE VEHICLE, THE OUTCOME COULD HAVE BEEN MUCH WORSE. AND, MY HUSBAND AND I HAD PRACTICED STRATEGIES FOR REGAINING CONTROL WHILE DRIVING TO OTHER PLACES AND WHEN THE TRUCK WAS OPERATING NORMALLY. AFTER PARKING I CALLED MY HUSBAND. HE CAME TO THE LOCATION. THE TRUCK WAS TURNED OFF FOR TEN MINUTES. WE SWITCHED TRUCKS. HE GOT INTO THE RAM AND STARTED IT. THE ENGINE WAS AGAIN REVVING. HE TURNED THE TRUCK OFF AND RESTARTED IT. THE ENGINE STARTED NORMALLY. HE THEN TOOK THE TRUCK TO AN AUTO SUPPLY STORE TO PULL THE CODES. THERE WAS NOTHING. THE TRUCK WAS DRIVEN HOME. IT IS PERMANENTLY PARKED AND IS DANGEROUS TO DRIVE. ACCIDENTS HAVE ONLY BEEN AVOIDED BECAUSE WE LIVE IN A RURAL AREA WITH SPARSE POPULATION AND TRAFFIC, COUPLED WITH WIDE ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072193February 11, 2018
POWER TRAIN
1 TO 2 SECOND LAG TIME IN THROTTLE RESPONSE WHEN FIRST TAKING OFF FROM A DEAD STOP. THIS CAN BE DANGEROUS WHEN OPERATING IN HEAVY TRAFFIC. A VERY NOTICEABLE DELAY IN RESPONSE WHEN PEDAL IS PLACED IN FULL THROTTLE POSITION. THIS IS A CONTINUAL CONDITION. THIS IS NOT A ONCE ONLY OR OCCASIONAL OCCURRENCE. THIS IS A PERMANENT CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072097February 10, 2018
ELECTRICAL SYSTEM
WIRE HARNESS CHAFED CAUSING THE BCM TO SHORT OUT AND LOST USE OF FUEL GAUG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063768January 19, 2018
AIR BAGS, POWER TRAIN, SEAT BELTS
RECALL COMPLAINT. SCHEDULED AN APT WITH DEALERSHIP TO ADDRESS TWO RECALLS (17V-302, 17V-821). PARTS ARE EITHER NOT AVAILABLE OR THERE IS NOT A REMEDY. I AM SUPPOSED TO JUST KEEP CHECKING WITH THE STEALERSHIP TO FIND OUT WHEN THESES SAFETY ISSUES CAN BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057032December 28, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2015 RAM 2500 WITH THE CUMMINS 6.7 DIESEL, ENGINE SEEMS TO LOOSE ALL POWER DURING THE INITIAL START OF ACCELERATING FROM A STOP LIGHT OR STOP SIGN FOR A FEW SECONDS. WHICH LEAVES ME WITH PARTLY IN INTERSECTION LIKE IT STALLING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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