Ram 2500 Complaints (2015)

215 consumer complaints on file.

#11324297May 12, 2020
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
VEHICLE WAS STATIONARY ON A CITY STREET. IN PARK, MOTOR NOT RUNNING, KEYS NOT IN THE IGNITION. VEHICLE STARTED TO ROLL AND CRASHED INTO A UTILITY POLE NEARLY BREAKING IT IN TWO. THERE WAS A RECALL PERFORMED IN 2019 TO PREVENT THIS FROM HAPPENING. A GOOGLE SEARCH SHOWS THAT THE RECALL DID NOT CORRECT ALL THE ISSUES. I CONTACTED FCA, THEY SENT AN INSPECTOR OUT, I WAS TOLD BY THE INSPECTOR([XXX]) VIA PHONE THAT THE TRUCK WAS A ABLE TO BE SHIFTED FROM PARK WITH THE KEYS NOT IN THE IGNITION AND WITHOUT PRESSING THE BRAKE. IT FAILED 2 OUT OF THE 15 OR 20 TIMES THAT HE TRIED. I WAS LATER CONTACTED BY FCA SAYING THERE WAS NO FAULT ON THE MANUFACTURER. THEY MADE NO OFFER TO REPAIR THE VEHICLE EVEN AFTER THE INSPECTORS REPORT. THE INSPECTOR TOLD ME THAT HE WOULD NOT PUT HIS FINDINGS IN WRITING TO ME AND THAT I WOULDN'T BE ALLOWED TO HAVE A COPY OF THE REPORT. HE DID SAY THAT IF HE WAS UNDER OATH HE WOULD TELL A JUDGE AND JURY WHAT HE STATED TO ME. THESE TRUCKS ARE NOT SAFE. THESE BUSINESS PRACTICES ARE NOT ACCEPTABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11324129May 11, 2020
ELECTRICAL SYSTEM
BLOWER MOTOR WORK INTERMITTENTLY, STARTS AFTER DRIVING FOR 30 MINUTES OR MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320289April 6, 2020
POWER TRAIN
DRIVING DOWN HWY AT 45 MPH, TRUCK ABRUPTLY SHIFTED INTO AND STUCK IN 4TH GEAR. RESEARCH SEEMS TO REFLECT THIS IS A COMMON ISSUE ON THESE VEHICLES FOR PAST FEW YEARS MAYBE NEED A RECALL ON THESE PARTS CAUSING THE TRUCK TO GO INTO WHAT DODGE CALLS "LIMP MODE" . ALSO THE TRANSMISSION DIPSTICK TUBE SNAPS OFF WHERE IT BRACKETS TO BELL HOUSING, FREQUENTLY AT 77.00 A POP FOR TUBE IT SHOULD LAST MORE THAN 3 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316844March 8, 2020
POWER TRAIN
TRUCK TRANSMISSION KEEPS GETTING STUCK IN 4TH GEAR, SHIFTING REALLY HARD WHEN IT HAPPENS AND MAKING LOUD NOISES., A LOUD POP AND THUMP AND SOMETIMES A WHINE. HAPPENS WHILE IN MOTION GOING ABOUT 55MPH. STARTED BACK IN SEPT 2019 1 TIME. HAPPENED AGAIN TWICE IN A WEEKS TIME FROM END OF FEB 2020 TO BEGINING OF MARCH 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315564March 2, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I RECENTLY EXPERIENCED A PROBLEM WITH THE ABS/TRACTION CONTROL SYSTEM ON MY 2015 DODGE RAM 2500 PICKUP. THE TRUCK ONLY HAS 40,000 MILES. FIRST NOTICED THE PROBLEM AS I WAS GOING UP HILL ON AN EXIT RAMP OFF THE HIGHWAY. THE ABS/TRACTION CONTROL STARTED COMING ON OCCASIONALLY AT FIRST FOR NO APPARENT REASON. I HAD MY MECHANIC PUT THE TRUCK ON HIS SCANNER TO SEE IF A CODE POPPED UP. NOTHING SHOWED UP AS BEING WRONG. REPLACED THE BACK TIRES ON THE TRUCK AND THAT DIDN'T HELP. TOOK IT TO THE DEALER AND THEY COULDN'T GET A CODE TO SHOW UP EITHER. CHRYSLER HAD A SERVICE BULLETIN AND THE DEALER RE-PROGRAMMED THE COMPUTER ON THE TRUCK. THAT DIDN'T HELP. THEY FINALLY DIAGNOSED THE PROBLEM AS THE OUTER TIE ROD BEING WORN OUT CAUSING THE ANGLE SENSOR AND ABS TO ENGAGE. I ENDED UP PAYING $1,879.19 TO GET IT FIXED. THE DEALER ADMITTED THAT THERE HAD BEEN A RECALL WITH THE DRAG LINK BUT REFUSED TO COVER THE REPAIRS UNDER THE RECALL. I HAVE NEVER HAD A VEHICLE WHERE THE TIE RODS WORE OUT AFTER 40,000 MILES. MY UNDERSTANDING (EVEN THOUGH I AM NOT A MECHANIC) IS THAT THE DRAG LINK/SUSPENSION ON RAM TRUCKS IS NOTORIOUS FOR BEING A PROBLEM. I FELT THAT CHRYSLER SHOULD HAVE COVERED THIS SINCE THEY KNEW ABOUT THE PROBLEM WITH THE DRAG LINKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308294February 10, 2020
SERVICE BRAKES
PARKING BRAKE BECAME LOOSE AND STOPPED HOLDING THE VEHICLE PRIOR TO 86,000 MILES. ADJUSTMENT WAS MADE TO THE PARKING BRAKE BUT IT FAILED TO HOLD THE VEHICLE AFTER ADJUSTMENT WHEN THE PARKING BRAKE WAS TESTED. PROBLEM WAS DIAGNOSED ON 2/10/2020 AS DELIMITATION OF LINING MATERIAL FROM THE PARKING BRAKE SHOES. ONLINE SEARCHES INDICATE OTHER OWNERS REPORTING THE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282359November 25, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 RAM 2500. WHILE DRIVING 35 MPH, "5 MPH MAX SPEED IN 150 MILES" ILLUMINATED ON THE INSTRUMENT PANEL. THE MILES BEGAN TO COUNT DOWN AS THE CONTACT CONTINUED TO DRIVE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO KEN NELSON CHRYSLER DODGE JEEP RAM (1000 N GALENA AVE, DIXON, IL 61021, (815) 288-4455) WHERE IT WAS DETERMINED THAT A NOX SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 100,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271508October 28, 2019
ENGINE, EXTERIOR LIGHTING
AUTO LIGHTS SPORADICALLY WON'T TURN ON. HEATER CORE WENT OUT, JUST BLOWING COLD AIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257269September 23, 2019
STEERING
THE CURRENT "FIX" FOR RECALL "19V-021" IS UNACCEPTABLE. THE FIX THAT CHRYSLER IS CURRENTLY USING FOR THIS RECALL IS TO WELD THE JAM NUTS ON THE DRAG LINK. THIS FIX IS NOT A PERMANENT SOLUTION AND PREVENTS THE VEHICLE FROM HAVING A PROPER STEERING ALIGNMENT COMPLETED DUE TO WELDING THE NUTS AND PREVENTING ADJUSTMENTS. THE DRAG LINK ON THESE VEHICLES NEEDS TO BE REPLACED COMPLETELY, NOT WELDED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257317September 23, 2019
ENGINE
THE ENGINE LIGHT CAME ON AND THE DEALERSHIP SAYS THE CATALYTIC CONVERTER NEEDS TO BE REPLACED, BUT IT APPEARS ITS A RECALL BUT WE HAVE NOT RECEIVED A RECALL NOTICE AND THE DEALER SAYS ITS NOT LISTED YET SO THEY WANT $2,000 TO REPAIR EVEN THOUGH WE TOOK OUT THE EXTENDED WARRANTY WHEN WE PURCHASED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254207September 9, 2019
ELECTRICAL SYSTEM
DRIVERS AND PASSENGER WINDOWS DO NOT RAISE OR LOWER BUT THE BACK SEAT WINDOWS ON BOTH SIDES RAISE AND LOWER FINE. THE OUTSIDE MIRRORS WILL NOT RETRACK AND THE RADIO DOES NOT TURN OFF WHEN THE KEY IS TURNED OFF AND REMOVED, EVEN IF TO GET OUT OF THE TRUCK AND USE THE REMOTE AND LOCK THE DOORS THE RADIO REMAINS ON, THE ONLY WAY TO TURN IT OFF IS USING RADIO KNOB TO TURN IT OFF. THE REMOTE START ONLY ALLOWS THE TRUCK TO RUN FOR 5 SECONDS THEN SHUTS THE ENGINE OFF. THIS TRUCK HAS A MIND OF IT SELF WITH THE DRIVER NOT BEING ABLE TO CONTROL THE FUNCTIONS. IT HAS BEEN SEEN BY DODGE MANY TIMES IN TEXAS AND NOW ARIZONA OVER A SPAN OF TWO YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253736September 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT STATED THAT THE ANTI-FREEZE RESERVOIR WAS LEAKING. THE VEHICLE WAS TAKEN TO DICK MYERS CHRYSLER DODGE JEEP RAM FIAT (540-908-3882, LOCATED AT 1711 S MAIN ST, HARRISONBURG, VA 22801) WHERE IT WAS DETERMINED THAT THE RESERVOIR WAS NOT COVERED UNDER THE WARRANTY AND THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE DEALER ORDERED THE PART. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 51,753.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253634September 6, 2019
STEERING
TL* THE CONTACT OWNS A 2015 RAM 2500. THE VEHICLE WAS TAKEN TO WESTGATE DODGE RAM WAKE FOREST (10936 STAR RD, WAKE FOREST, NC 27587, (919) 809-6559) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) WHERE THE REMEDY WAS TO WELD THE NUT. THE CONTACT WAS CONCERNED THAT THE REMEDY WAS NOT THE CORRECT REMEDY FOR THE RECALL DUE TO WELDING TWO DIFFERENT METALS TOGETHER AND BURNING THE NUT. THE CONTACT WAS ALSO CONCERNED THAT THE REMEDY WOULD STOP THE VEHICLE FROM HAVING AN ALIGNMENT PERFORMED. THE SAME DEALER WAS CALLED AND INFORMED THE CONTACT THAT THE RECALL REMEDY WAS TO WELD THE NUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244067August 14, 2019
ELECTRICAL SYSTEM
WHEN I BUMPED THE IGNITION KEY WITH MY KNEE WHILE DRIVING 75 MPH ; THE ENGINE DIED. I HAD TO COME TO A COMPLETE STOP, PUT THE VEHICLE IN PARK, AND PRESS ON THE BRAKE TO RESTART THE ENGINE. I LOST POWER STEERING WHILE PULLING A LOAD IN HEAVY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243075August 11, 2019
SERVICE BRAKES
OEM TRAILER BRAKE CONTROLLER FAILS TO PROVIDE ADEQUATE VOLTAGE TO APPLY TRAILER BRAKING FOR THIS VEHICLE. TRAILER BRAKE CONTROLLER IS UNABLE TO LOCK THE TRAILER BRAKES AND THEREFORE YOU ARE UNABLE TO "SET" THE PROPER GAIN ON THE TRAILER BRAKE CONTROLLER. THIS CREATES A UNSAFE CONDITION THAT ALLOWS THE TRAILER TO PUSH THE TOW VEHICLE WHEN BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242063August 6, 2019
VEHICLE SPEED CONTROL
VEHICLE LOOSES 6 MPH BEFORE TRANSMISSION SHIFTS DOWN TO PICKUP SPEED, I AM UNABLE TO USE ANYWHERE THERE IS ANY TYPE OF INCLINE. IN ORDER TO USE CRUISE CONTROL NEED TO DRIVE IN TRUCK LANE TO AVOID BEING REAR ENDED. DEALER CLAIMS THAT IT IS NORMAL BECAUSE THEY CAN'T CHANGE ANY SETTINGS. YOU WANT DATE THAT THE CRUISE CONTROL DOESN'T WORK THAT WOULD BE EVERY DAY I DRIVE MY TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241351August 2, 2019
POWER TRAIN
MY COMPLAINT HAS TO DO WITH THE APPROVED FIX FOR THE V06 REMEDY ON DODGE TRUCKS. IT IS RIDICULOUS TO THINK THAT AN APPROVED FIX IS TO DO A SOLID WELD ON THE JAB NUT THAT HOLD MY FRONT END TOGETHER. THAT I CAN ONLY GET ALIGNMENTS ON MY TRUCK IF I GO TO THE DEALERSHIP, AS THEY HAVE BEEN TOLD HOW TO SET THE ALIGNMENT WITHOUT HAVING TO BREAK THE WELD. PLEASE!!!! SINCE THEY HAVE WELDED THIS NUT, THE FEEL OF THE STEERING IS WORSE THAN IT WAS BEFORE THAT, ALL BE IT IN A DIFFERENT WAY. WHY WOULD ANYONE THINK THAT THIS IS A REASONABLE FIX FOR A $60K VEHICLE? I AM ASKING THAT YOU HAVE RAM, GO BACK TO THE DRAWING BOARD AND COME UP WITH SOMETHING THAT IS MORE REASONABLE AND GIVES THE CONSUMER THE CONFIDENCE THAT THINGS HAVE BEEN ADDRESSED PROPERLY. BECAUSE I DO NOT FEEL ANY SAFER HAVING HAD THIS STUPID WELD DONE, AND BEING LOCKED INTO THE CONDITIONS JUST EXPLAINED TO ME BY FCA US LLC. ALSO, THE DEALERSHIP HAS BEEN HORRIBLE TO ME. I HAVE HEARD TEN DIFFERENT THINGS ABOUT THIS RECALL FROM THEM (PARTS ARE AVAILABLE, BUT MOVE OUT THE DOOR QUICKLY, YOUR TRUCK HAS ALREADY BEEN FIXED, THEY ARE STILL WORKING ON A FIX, OR THEY DON'T RETURN CALLS, OR THEY TRANSFER YOU TO A SERVICE MANAGER IN TEXAS WHEN YOU LIVE IN UTAH). THIS WHOLE THING IS SUCH A BIG JOKE. PLEASE TAKE SOME TIME TO DETERMINE IF RAM IS BEING HELD ACCOUNTABLE FOR THIS FLAW IN THEIR DESIGN. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220171June 14, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 RAM 2500. WHILE DRIVING 65 MPH, "DEF SYSTEM 75 MPH SPEED LIMIT WILL BE LIMITED TO 5 MPH" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT DROVE THE VEHICLE TO WINNIE DODGE CHRYSLER JEEP RAM (LOCATED AT 125 TX-124, WINNIE, TX 77665, (409) 296-3500) WHERE IT WAS DIAGNOSED THAT THE DEF FUEL PUMP SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218878June 10, 2019
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
TL* THE CONTACT OWNS A 2015 RAM 2500. WHILE DRIVING APPROXIMATELY 40 MPH OVER A BUMP IN THE ROAD, THE CONTACT HEARD A BANG SOUND. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND FOUND THAT THE TAILGATE FELL DOWN AND STRUCK THE TRAILER JACK. THE CONTACT ALSO STATED THAT THE TAILGATE OPENED AT LEAST TEN TIMES SINCE OCTOBER OF 2018. THE VEHICLE WAS TAKEN TO LEN STOLER CHRYSLER/DODGE/RAM (1001 BALTIMORE BLVD, WESTMINSTER, MD 21157) WHERE IT WAS DETERMINED THAT THE TAILGATE WAS FINE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208422May 18, 2019
STEERING
A RECALL NOTICE, (#V06/NHTSA 19V-021) WAS ISSUED 1/31/2019. I IMMEDIATELY CONTACTED MEADOR CHRYSLER DODGE JEEP THAT FOLLOWING WEEK, AND WAS TOLD THEY HAD NO TIMEFRAME FOR REPAIR/REPLACE OF THE DEFECTIVE AND DANGEROUS PART. THE FOLLOWING MONTH, (MARCH), I RECEIVED ANOTHER NOTICE, CONTACTED THEM, AND I WAS PLACED ON A LIST FOR THE PART TO BE ORDERED. TWO MORE NOTICES WERE RECEIVED AND I WENT DIRECTLY TO THE DEALERSHIPS SERVICE MANAGER TO FIND OUT HOW MUCH LONGER I MUST DRIVE A DANGEROUS VEHICLE BEFORE THEY WOULD BE ABLE TO REPAIR IT AND WAS TOLD "WE ARE NOT CONCERNED WITH 2015 VEHICLES NOW, ONLY THE 2018 AND 2017", AND "DON'T CALL US, WE WILL CALL YOU WHEN WE ARE READY FOR YOURS". I HAVE NOTICED SLACK IN THE FRONT OF MY TRUCK AND HEARD SOME POPPING, YET THE DEALERSHIP IS EXHIBITING ABSOLUTELY NO CONCERN FOR OUR SAFETY AND POTENTIAL LOSS OF LIVES SHOULD THE STEERING BECOME SEPARATED WHILE TRAVELLING AT HIGHWAY SPEEDS. PLEASE HELP ME TO UNDERSTAND WHY THE DEALERSHIPS ARE SO LACKADAISICAL IN THEIR ATTITUDES WHEN LOSS OF LIFE IS POSSIBLE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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