Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11432147September 8, 2021
STEERING, SUSPENSION, WHEELS
Had certified preowned truck aligned after purchase and shop could not adjust front end to stop pull to the right. Took it back to the dealer and they replaced a drag link (but tech said it had nothing to do with the pull) and the second time they rotated front tires left to right. Still pulls to right. Googled problem and I find that it is a common problem with Ram trucks but requires an after market install of ball joints to be able to adjust for the pull. Overheard a service writer who stated “ you can’t align a Ram”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430346August 24, 2021
POWER TRAIN
The contact owns a 2017 Ram 2500. The contact stated while driving at an undisclosed speed, the contact had reached a stop sign and when depressing on the accelerator pedal to accelerate when the vehicle loss motive power and stalled. The contact had to restart the vehicle for the vehicle continue to drive, however the failure persist several times intermittently. No warning lights illuminated on the vehicle. The contact took the vehicle to a local dealer to have inspected the vehicle but could not duplicate the failure on the vehicle and could not diagnosed the failure on the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximate 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422603June 28, 2021
AIR BAGS
The warning light on dash says check airbag system and the red warning light goes on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420960June 15, 2021
STEERING
Reference recall 19V-021. Due to fixing the problem the steering linkage was welded, because it is welded I am unable to get a front end alignment done. So my truck now pulls to the right and there is no way to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416395May 13, 2021
TIRES, TIRES:SIDEWALL
CRACKING IN SIDEWALL OF 2 TIRES. ONE WAS NOTICED WITH 12000 MILES, CONTACTED MANUFACTURER AND WAS PRORATED TO 50% AND REPLACED. NOW TIRE NUMBER 2 HAS A CRACK WITH 16400 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415782May 10, 2021
SERVICE BRAKES
ABS MODULE AND HYDRAULIC PUMP FAILED AFTER ONLY 35000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413739April 25, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL
GENERAL ELECTRICAL FAILURE OF ABS AND CRUISE CONTROL AT 22, 275 MILES. HAD TO REPLACE BOTH THE HYDRAULIC CONTROL UNIT (PUMP) AND THE ELECTRONIC CONTROL UNIT. INTERMITTENT WARNING LIGHTS WHILE VEHICLE IN MOTION AND NO ABS OR CURISE CONTROL AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408365April 16, 2021
FUEL SYSTEM, DIESEL, ENGINE
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE DEF PUMP GAUGE REGISTERED A ZERO (0). THE PUMP WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO REPLACED THE DEF PUMP HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407815April 12, 2021
AIR BAGS
DRIVING DOWN HIGHWAY AND BOTH SIDE IMPACT AIRBAGS DEPLOYED FROM SEATS AND THE CEILING COVERING ALL SIDE WINDOWS FOR NO APPARENT REASON AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406173April 3, 2021
SERVICE BRAKES
SERVICE ELECTRONIC BRAKE SYSTEM AND ABS WARNINGS, BOTH VISIBLE AND AUDIBLE. DEALER REPLACED ABS MODULE UNDER WARRANTY FOR FIRST OCCURRENCE AT APPROX 23000 MILES. OCCURRED AGAIN AT APPROX 40000 MILES AND DIAGNOSED AS SAME ISSUE AGIN AT INDEPENDENT SHOP. THIS RESULTED IN A $900 REPLACEMENT OF THE SAME MODULE. THE EFFECT OF THE THE MODULE FAILURE ON BRAKES AND SAFETY IS UNKNOWN TO ME. THE WARNINGS CAN HAPPEN AT ANY TIME, WHEN STARTING VEHICLE, OR WHEN DRIVING. SOMETIMES THE WARNINGS SUBSIDE BUT SEEM TO BE TRIGGERED EASILY BY HITTING A SMALL BUMP ON THE ROAD WHILE MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400183March 10, 2021
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT THE LOW-BEAM HEADLAMPS HAD BEEN REPLACED EVERY 3 MONTHS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FISHER CHEVROLET BUICK GMC (775 E 32ND ST, YUMA, AZ 85365, (928) 257-3580) WHERE IT WAS DIAGNOSED WITH NEEDING THE HEADLAMPS TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397683February 24, 2021
FUEL/PROPULSION SYSTEM
WHEN PULLING OUT ONTO A BUSY INTERSECTION YOU PUSH THE PEDAL DOWN AND THE VEHICLE STUMBLES OR COMPLETELY DOESN'T REACT. IT HAS CAUSED ME TO ALMOST BE INVOLVED IN A SIDE COLLISION BECAUSE I COULDN'T GET POWER TO CROSS A LANE OF TRAFFIC. I CALLED DEALER AND THEY SAY ITS A COMMON THING THAT HAPPENS AND THERE IS CURRENTLY NO FIX. THEY ARE CALLING IT ""DEAD PEDAL"" RAM HAS TO HAVE A FIX FOR THIS. AFTER RESEARCHING ONLINE I HAVE HEARD A EGR DELETE AND TUNE WILL FIX THE ISSUE. EGR DELETE IS ILLEGAL IN MY STATE AND I DO NOT WANT TO MODIFY MY VEHICLE FROM FACTORY SPECS. THIS IS A VERY UNSAFE CONDITION AND RAM NEEDS TO MAKE A FIX FOR THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397817February 24, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL
AFTER APPROXIMATELY 8K MILES MY 2017 RAM 2500 INTERMITTENTLY HAD THE TRACTION CONTROL LIGHT AND ABS LIGHT ILLUMINATE. AT FIRST IT WOULD ONLY TEMPORARILY FLICKER AND CHIME, BVENTUALLY THE CODE/LIGHTS REMAINED IN THE SYSTEM. WHEN THIS OCCURS CRUISE CONTROL IS NOT AVAILABLE. I'M NOT SURE IF THE ABS OR TRACTION CONTROL SYSTEMS OPERATE. AFTER MULTIPLE VISITS TO THE DEALERSHIP THE ISSUE WAS LOCATED AND THE ABS MODULE AND HYDRAULIC MOTOR CONTROL WERE REPLACED. EVERYTHING HAS OPERATED PROPERLY UNTIL THE LAST COUPLE WEEKS, WHICH IS 2 YEARS AND 3 MONTHS LATER, WITH 19.8K MILES. AFTER STARTING THE TRUCK AND LETTING OFF THE BRAKE THE ABS/TRACTION CONTROL LIGHTS FLASHED AND THEN IT DIDN'T REOCCUR FOR SEVERAL DAYS. THEN AS TIME WENT ON AND BUMPIER ROADS WERE ENCOUNTERED IT WOULD HAPPEN MORE FREQUENTLY, SOMETIMES SEVERAL TIMES PER MINUTE. THIS FELT EXACTLY LIKE WHAT I HAD EXPERIENCED PREVIOUSLY. THEN IT WAS BACK TO THE DEALER WHERE THE CODE WAS TRACED TO C0020 - ABS PUMP MOTOR CONTROL - GENERAL ELECTRICAL FAILURE. SO AGAIN, THE ABS MODULE AND HYDRAULIC MOTOR CONTROL NEEDED REPLACEMENT. AFTER A HANDFUL OF MILES THINGS ARE BACK TO NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395975February 12, 2021
ENGINE
THERE IS A KNOWN DEFECT IN THE CUMMINGS DIESEL ENGINE REGARDING THE INTAKE AIR GRID RISER, THAT IF NOT REPLACED WILL CAUSE COMPLETE ENGINE FAILURE. THE BOLT INSIDE THE GRID FAILS DUE TO EROSION FROM HEAT OR ELECTRICAL CURRENT EXPOSURE AND DROPS INTO THE ENGINE DESTROYING THE PISTON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389329January 21, 2021
WHEELS
THE TIRE PRESSURE MONITORING SYSTEM REQUIRES I HAVE 60 PSI IN THE FRONT TIRES AND 80 PSI IN THE REAR TIRES. UNLESS I HAVE A CONSIDERABLE AMOUNT OF WEIGHT LOADED IN THE PICKUP BOX, THE REAR TIRES ARE OVER-INFLATED AT 80 PSI. THIS OVER-INFLATED CONDITION CAUSES A RAPID WEARING OF THE REAR TIRES. MY REAL CONCERN THOUGH, IS THAT THE OVER-INFLATED CONDITION CAUSE THE TIRES TO LOSE TRACTION UNEXPECTEDLY DURING WET OR ICY CONDITIONS. ON SEVERAL OCCASIONS MY VEHICLE HAS BECOME 'SQUIRRELLY' WHILE I WAS JUST DRIVING DOWN THE HIGHWAY. MY DEALERSHIP HAS TOLD ME THE PRESSURE IS SET AT THE FACTORY AND CAN NOT BE CHANGED BY THE DEALERSHIP AND THAT REMOVING THE PRESSURE SENSORS WOULD CAUSE MY DASH GAUGES TO INDICATE I HAD NO PRESSURE IN THE TIRES. THIS OVER-INFLATED TIRE PRESSURE SITUATION IS CAUSING A VERY HAZARDOUS CONDITION, NOT ONLY TO MYSELF BUT TO OTHERS AS WELL. THIS PROBLEM NEEDS TO BE FIXED. THIS IS A ONGOING SITUATION BUT IS ESPECIALLY HAZARDOUS DURING WINTER MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388983January 20, 2021
SEATS
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED WHILE DRIVING 30 MPH, AFTER TURNING OFF THE FRONT DRIVER HEATED SEAT OFF BUT STATED IT WAS AFTER 15 MINUTES AND THE HEATED SEAT WAS STILL ON. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS CONSERVED IT MAY CAUSE A FIRE. THE VEHICLE WAS TAKEN MULTIPLE TIMES TO LOCAL DEALER BOSAK MOTORS (3111 W LINCOLN HWY, MERRILLVILLE, IN 46410: (219) 682-0497) AND WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT STATED HE CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. *DT CONSUMER HAS TAKEN THE VEHICLE FOR REPAIRS 5 TIMES AND TOLD BY THE DEALER TO NO RESOLUTIONS COULD BE PROVIDED AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388885January 19, 2021
POWER TRAIN, STEERING, SUSPENSION
FRONT PASSENGER SIDE UNDERBODY FRAME BOLT & NUT CAME OUT CAUSING LOAD NOISE AND FRAME ENGINE SUPPORT SHIFTED DOWN 25MILS AND FORWARD. OCCURRED IN PARKING LOT 5 MPH GOING OVER SPEED BUMP. REQUESTED DEALERSHIP TO CHECK ALL OTHER UNDERBODY TORQUE SETTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374563November 13, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
MY 2017 RAM 2500 HAD 55K MILES WHEN I GOT A DASHBOARD WARNING INDICATING THAT SERVICE OF MY ELECTRONIC BRAKING SYSTEM WAS NEEDED. I ALSO GOT WARNING INDICATORS FOR ABS AND TRACTION CONTROL. I HAD POOR BRAKING, NO TRACTION CONTROL AND NO CRUISE CONTROL WHEN THESE WARNING LIGHTS WERE LIT. THE DEALER DIAGNOSED AND REPLACED THE ABS HYDRAULIC CONTROL UNIT (HCU), COSTING ME $750. MY RESEARCH REVEALS THAT THIS IS A COMMON PROBLEM WITH THIS TRUCK AT VARIOUS LEVELS OF MILEAGE, AND RAM/FCA HAS RESTRICTED THE DISTRIBUTION OF THE HCUS IN RECOGNITION OF THIS PROBLEM. RAM REFUSES TO ACKNOWLEDGE THAT THIS IS A PRODUCT DEFECT. I'VE OWNED MANY OTHER BRANDS OF VEHICLES (BMW, TOYOTA, HONDA), WITH VARYING LEVELS OF MILEAGE, AND NONE OF THEM HAVE EVERY EXPERIENCED A FAILURE IN ABS COMPONENTS. RAM/FCA SHOULD ACKNOWLEDGE THAT THESE COMPONENTS HAVE A MANUFACTURER'S DEFECT AND REIMBURSE CLIENTS WHO PAID TO HAVE THE PARTS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373418November 6, 2020
ENGINE, POWER TRAIN
HI...RAM IS FAILING TO INVESTIGATE MY COMPLAINT. I HAD VERBATIM THE EXACT SAME THING HAPPEN TO ME AS IN MY DOCUMENTATION. I ALSO HAVE DASH CAM FOOTAGE THAT THEY WON'T REVIEW SHOWING THERE WAS NO ROAD DEBRIS. I WAS DRIVING UP A STEEP GRADE, TOWING A TRAILER, THE RADIATOR WENT INTO OVERDRIVE, AND THEN MY SHROUD GOT SUCKED IN. FURTHER PROOF OF THE FAILED INSTALLATION ARE THE DUST RINGS ON MY SHROUD. MY TWO CONCERNS ARE THE ISSUE ITSELF AS WELL AS RAMS FAILURE TO EXAMINE MY CONCERNS INCLUDING EVIDENCE OF FAILED INSTALLATION AS WELL AS DASH CAM FOOTAGE PROVING THAT WHAT THEY CLAIM IS FALSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373215November 5, 2020
STEERING
WHILE DRIVING DOWN THE HIGHWAY, ON A RIGHT HAND CORNER I TURNED AND COULD HEAR AND FEEL A 'POP'. THEN HAD SLOP IN THE STEERING, NEARLY CAUSING ME TO CATASTROPHICALLY CRASH . I CONTROLLED IT ENOUGH OFF THE ROADWAY INTO A FIELD AND STOPPED, IF THERE WAS A GUARDRAIL OR DROP OFF, I WOULD HAVE MAJORLY CRASHED. I COULD TURN LEFT, GO STRAIGHT. BUT GOING RIGHT I'D TURN THE WHEEL 1 FULL TURN BEFORE IT 'ENGAGED' STEERING. AFTER INSPECTING THE TRUCK, I NOTICED THE TRACK BAR WOULD MOVE 4-6 INCHES BEFORE THE WHEELS WOULD EVER MOVE. WHEN SHAKING THE WHEEL WHILE PARKED, THE WHEELS WOULD NOT MOVE BUT THE ENTIRE BODY OF THE TRUCK WAS MOVING LIKE CRAZY AS IF IT WERE DANCING. AFTER PULLING THE TRACK BAR OFF THE TRUCK, THE ENTIRE 'HEAD' AROUND THE BEARING ATTACHED TO FRONT PASSENGER SIDE WAS COMPLETELY SHEARED SHEARED ON 1 POINT CAUSING THE BEARING TO HAVE FREE PLAY. THIS TRUCK IS 3 YEARS OLD WITH 57,000 PAVEMENT MILES. CATASTROPHIC FAILURE OF THE STEERING MECHANISM SHOULD NOT HAPPEN AND COULD POTENTIALLY KILL SOMEONE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 2500