Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11462882April 30, 2022
SERVICE BRAKES
At 13,000 miles, I began to receive 2 warning notifications in the truck’s instrument panel: “Service Electronic Braking System” and an amber ABS (Anti-lock Braking System) warning light. Both warnings include an audible “dinging sound” when they illuminate, appear when driving the truck, but are completely random in nature. Either or both notifications illuminate and the warning lights can stay on for as little as afew seconds to as long as a minute. The frequency of the audible and visual warning lights is also incredibly random. On some driving trips, they may appear up to 6-7 times each hour. On other driving trips they may happen 2-3 times over several miles/hours. Some trips there are no warnings in an hour’s time. I took my truck to a trusted repair facility and was told that the 2 parts leading to the warnings (HSU-Hydraulic Unit and ABS Module) should not need replacement until 50,000-60,000 miles, so the warning lights were reset. He also informed me that this has been a known issue by Ram per an internet search, yet no recalls have been issued to date. Since I tow a trailer, I asked about the safety of not replacing the 2 parts and was told that driving/stopping on wet pavement could be problematic if the parts were not replaced. The warning lights issue persisted despite the resets, so I took the truck to a Ram dealership service center. They confirmed that no safety recall were issued to address this problem and I was quoted $1,500.00 for them to replace the 2 parts. I can provide that paperwork, if needed. My own internet search of Ram Forums confirmed what my repair facility found as well. It appears there has been widespread complaints from other Ram owners since at least 2014 and many are at a loss as to why Ram refuses to address the problem. Many had the repairs done out of sheer frustration with hearing repeated audible “dinging sounds” while driving, plus out of concern for their personal safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462815April 29, 2022
SERVICE BRAKES
The truck had this issue at 7800 miles when I purchased it and now at 33000 miles I have it diagnosed. The ABS control module and hydraulic control module have failed which causes the ABS to not work. This has caused the tires to skid during hard braking or winter weather. Luckily, I am aware of this issue and can anticipate braking needs and adjust accordingly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462641April 28, 2022
SERVICE BRAKES
The service electronic braking system message came on and the traction control icon also illuminated while descending a steep grade while towing my 14’ livestock trailer. Noticed the trucks factory trailer brake controller stopped working when the traction control light came on. It’s not a good feeling coming down a mountain road with cattle in the trailer and all of a sudden no trailer brakes. Got it slowed down and pulled over. Turned the truck off and when I started it back up the icon was gone and trailer brake was functioning normally. This has occurred twice now while towing. This could lead to a serious accident involving others on the road and not to mention my livestock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462321April 26, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ABS Hydraulic unit and ABS Module failed at 72465 Causing cruise control and 4x4 to not work. Warning lights flash on off intermitting. ABS module is on back order for at least 90 days. Not a guarantee fix. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453701February 23, 2022
STEERING
Mopar issued a safety recall for a problem with the jamb nuts on the drag-link becoming loose. I had the recall completed with the expectation that "welding" the adjustable components in place would be a temporary repair until the corrected components were available and then the parts would be replaced. I have made many attempts to contact Mopar to discuss this issue but I haven't been successful. I think welding an adjustable suspension / steering component in place, preventing a re-alignment is ridiculous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448138January 20, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
The truck went into “limp mode” while driving about 60mph which jerked really hard and almost made me lose control of the truck. I took it to the dealer which cost me $2,000 for a transmission solenoid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444665December 22, 2021
SERVICE BRAKES
It seems that there is a failure problem with a ABS component on these trucks. I have already replace the hydraulic control unit once on my truck at about 27,000 miles and now I am experiencing the same problem again at about 45,500 miles. The ABS and traction control warning lights have come on again indicating a problem. It will flash service anti-lock braking system and service electronic braking system but never really stays on all the time, these lights also will cause the cruise control to shut off. Usually only comes on while driving on bumpy roads, but will come on and go off a very excessive amount while driving. This seems to be a problem with a lot of people with this truck as I have seen from my research into the problem and I think the Ram needs to address the issue with a recall and not make people pay $600-$800 to have the vehicle serviced to fix the issue that I'm having for the second time!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443429December 11, 2021
STEERING
I HAVE COMPLAINED OF THIS TRUCKS STEERING BEFORE. Complaint#11253556. The recall on the DRAG LINK, which effects steering, has NOT been corrected even tho the recall "weld fix" was done. The truck STILL PULLS TO THE RIGHT. I have had 4 wheel alignments. There is NO room for any alignment to be effective. I complained about this problem BEFORE the recall and it NEEDS TO BE FIXED. The dealer has done nothing to help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443163December 8, 2021
SERVICE BRAKES
My 2017 Ram 2500 diesel pickup truck has a failure code of C0020-01 - ABS Pump Motor Control General Electrical Failure. This is for the antilock brakes. I had an outside repair shop check the code with a scan tool along with a Ram dealership. The warning light & alarm goes on and off non stop when driving or even sitting still (very annoying) which also means my antilock brakes are not working. In Michigan, that is a very helpful safety feature when driving on snow and ice. I have contacted the factory Ram customer service number 4 times now and all I'm told is it is out of warranty. I could see that if the truck had, say 100,000 miles on it, but it only has 22,000 miles on it and the antilock brakes need to be worked on already? I'm not asking for new brake pads here. This is a safety issue and Ram Trucks should be forced into a recall about it. I am not the only one. Google it and you will find many, and I mean many trucks having the same issue and many comment, why isn't there a recall on such a safety item as antilock brakes. When talking to the service rep, he said they don't have the parts in stock and they do not have an ETA when any will be available. Makes me wonder if so many others are buying them, they cannot get enough to keep up with demand. We all want safer roads. So I ask, why do we have auto manufacturers install antilock brake systems on new vehicles and then not stand behind them? I realize my truck is out of warranty, but 22,000 miles on my truck and I need serious brake work already? Unexcusable Ram!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442521December 3, 2021
STEERING
I noticed my shifter being very loose and getting harder to put in park. I have always move it very gently so when it started get very loose to the point it feels like it will fall off at any moment I took of the piece of the steering wheel interior to inspect it and have found the shifter bracket is broken which can be very dangerous. I have went out and bought a new one to replace it with for mine and my children's safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442271December 1, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
I have a C0020-01(ABS pump motor control general electrical failure) code on my 2017 Ram 2500 truck with only 43,xxx miles. This code and mechanical issue was identified/confirmed by a Ram dealership. The ABS/traction control warning light started intermittently turning on, and then off about 1,000 miles ago and has continued until now. With this issue, the ABS/traction controls do not work on the vehicle. This alone puts myself, my family’s, and other people’s lives at risk. This is a very well documented and well known safety issue on these Ram trucks. Any simple internet search will show that this is true. Even the Ram Service Representative said that these trucks should be recalled because of this safety issue. There should absolutely be a recall because it is a direct safety issue that involves so many of these Ram trucks. With an extremely common faulty ABS/traction control issue such as this, people’s lives are at risk. I believe that I shouldn’t have to pay Ram over 1,000 dollars to have this safety issue fixed, but I will because it will be to keep my family safe by having a functioning ABS and traction control system on my truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442135November 30, 2021
POWER TRAIN
The contact owns a 2017 Ram 2500. The contact stated that while operating the vehicle, the transmission malfunctioned, and the vehicle would not move. The message "transmission overheated" was displayed. Additionally, the transmission had experienced slipping and shifting issues. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 70,000. Consumer stated, note that the 70,000 miles was when heater core issues was discovered, casting sand in the engine block that plugged it up. The transmission issues started at about 98,500 miles. The second repair of the transmission and didn’t even get 10 miles down the road until it stopped working and they had to be towed away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441136November 20, 2021
STEERING
I am inquiring as to when FCA will provide the consumer with a permanent fix for the current bandaid VO6 Drag Link recall. The idea of welded jam nuts being a “forever fix” seems ridiculous. I understand getting an alignment isn’t something that the average individual is doing on a regular basis however in the event one might modify his/her Ram it must be taken to a Ram dealer in order for the welds to be cut. I feel that this VO6 recall has been in play for long enough that FCA would have by now provided replacement parts that properly/safely fit the effected models so an alignment, and adjustments can be made without the need of breaking welds, and re-welding each time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440095November 11, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Service Electronic Brake and ABS lights flash on with dash chime indicating failure while operating the vehicle. No code stored. Intermittent issue - after reading other complaints it appears that this is a serious issue across all Ram owners. Dealer indicated that numerous truck owners are having the same issues and that currently parts are not available. Service tech advised me that the vehicles ABS may fail while operating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438212October 26, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact stated while driving at various speeds, the ABS, traction control, and "Service anti-lock braking system" warning lights and messages were illuminated. The four-wheel drive and cruise control were also inoperable. The vehicle was taken to the dealer and the dealer diagnosed with a code reader that the anti-lock brake control module and hydraulic control unit was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact there was no recall associated with the VIN. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436114October 8, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ABS malfunction indicator lamp, service ABS system and service electronic braking system message intermittently coming on. Sometimes for a short period of time and sometimes stay on for entire trip. Causes cruise control and traction control to be immobilized. My safety is at risk due to the ABS and traction control not being functional. I have not had it diagnosed by a dealer yet, however there are hundreds if not thousands of people on Ram forums complaining of the same issues without Ram taking care of the fix and the costs are on the vehicle owners. Its not something like a radio is having issues, its the braking system, which I would think that RAM or FCA and the NHTSA would think is a pretty serious problem with these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435200October 2, 2021
ENGINE
We were told by a car dealer the head gasket might be bad. So, we had it towed to a mechanic, where it was repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435001September 30, 2021
SERVICE BRAKES
SERVICE ELECTRONIC BRAKE SYSTEM AND ABS WARNINGS, BOTH VISIBLE AND AUDIBLE. THE EFFECT OF THE MODULE FAILURE ON BRAKES AND SAFETY IS UNKNOWN. THE WARNINGS CAN HAPPEN AT ANY TIME, WHEN STARTING VEHICLE, OR WHEN DRIVING. SOMETIMES THE WARNINGS SUBSIDE BUT SEEM TO BE TRIGGERED EASILY BY HITTING A SMALL BUMP ON THE ROAD WHILE MOVING. Currently Dealer can not fix as the part is backordered. (Sept 2021)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432564September 11, 2021
SERVICE BRAKES, WHEELS
The Hydraulic Control Unit and the Anti-lock brake module on my 2017 Ram 2500 Diesel truck is going out. It has 84,000 miles on this truck. This is very costly to repair and Ram knows it is a problem! It is also very dangerous for the brakes to be an issue on any vehicle, but especially on one that has a heavy front end as diesel trucks do. The braking system must be reliable to stop the truck itself. This truck was built and designed to pull trailers and as a work truck. It is very dangerous to consider that these 2 components are not working when pulling a loaded trailer which depends on the braking system as well to stop the vehicle. I am also enclosing several websites to show you that Ram knows there is a problem but hasn't issued a recall on the problem. One of these sites is a Ram forum that shows many people are dealing with this issue. https://www.ramforumz.com/threads/abs-hcu-replacement.276340/ https://www.dieseltruckresource.com/forums/3rd-generation-ram-non-drivetrain-all-years-101/abs-cab-hcu-replacement-218820/ Thank you for your time! Scott McKenzie, Arkansas
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432120September 8, 2021
ENGINE
The contact's son owns a 2017 Ram 2500. The contact stated that while her son was driving at an undisclosed speed, the vehicle loss motive power without warning. The vehicle was taken to the dealer, but the dealer could not replicate the failure after test driving the vehicle for 75 miles. The failure recurred after the contact's son received the vehicle back from the dealer. The vehicle was not repaired and was waiting for an unknown part to arrive in December for the dealer to replace. The manufacturer was made aware of the failure and a case was opened and the manufacturer provided a rental vehicle for the contact's son. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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