Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11527862June 20, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
My trucks ABS keeps cutting off, it’s operation is intermittent. This also disables the cruise control and traction control. I have researched this on this year and it’s a problem with many of doges trucks. The dealer has no fix for this safety issue.This is an on going issue that happens every time i drive the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527699June 19, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
Cruise control quit working when towing my trailer with tractor loaded. Service antilock brake system and service electronic brake system messages and lights on dash showed. Would occur intermittently, then became more steady. Took to dealer today, 6/19/2023, and was told no part could be ordered to fix this. Dealer advised they do not have an answer/fix. May have by August 16. Seems a long time to wait for a brake system solution/fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527508June 17, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The abs light and service electric braking system light come on cost 1500 dollars to fixe to put new modules in it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527208June 15, 2023
SERVICE BRAKES
ABS Braking System Failure. Safety is at risk as the manufacturer has advised to park the truck and not operate. The issue has been confirmed by the dealer and confirmed the risk and also advise to park. Yes warning lights are present on the dash for the problem. The components are currently still in the vehicle and new are not available per the dealer and manufacture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526777June 13, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Service ABS system and Traction Control light and bell comes on intermittently while driving. Well known and documented problem. Many people have reported this and replaced parts with no solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526825June 13, 2023
SERVICE BRAKES
My ABS Light is on and Service Electronic Braking System warning is on as well. I have taken it to a repair shop and they have told me that my ABS Hydraulic Control Unit needs to be replaced. This seems to be a problem with this make and model truck and it is an expensive repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526345June 10, 2023
POWER TRAIN
Over the last couple years the Service 4WD warning light would come on causing the vehicle to drive erratically. However this was intermittent and the light would go out after turning the truck off and then on again. Dealers could not diagnose the problem unless there was a code showing. Finally my local dealer found a stored code and diagnosed the problem as a failed front axle actuator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525090June 2, 2023
UNKNOWN OR OTHER
When I bought the truck (in Feb 2022), the dealership had just fixed the abs module. It had 87,000 miles on it when i bought it. About a year later (Feb 2023) it started dinging and flashing the abs error again. Shuts off or prevents cruise control from working, constantly dings and flashes the error while driving. Dodge said the part is on backorder and I'm waiting for them to be able to get it in to fix it.. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524676May 31, 2023
ELECTRICAL SYSTEM
The contact owns a 2017 Ram 2500. The contact stated while pulling out of the driveway, there was a message stating that the sensors were not connected. Additionally, the ABS warning light and several other unknown warning lights were illuminated. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524443May 30, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS Light and Anti Lock Break System Alarm and Light constantly goes off. The light an alarm started within one month of purchasing and the vehicle is over $40,000.. every shop that we have taken it to said that it’s something that the manufacture should fix it at some point it’s not safe because it is your antilock brake system. It needs to be fixed and we shouldn’t have to pay the outrageous cost of having this fax one we just purchased a vehicle..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522862May 19, 2023
WHEELS
Since I have purchased the truck over 8 wheel studs have broken off. Most broken off at different tire shops while removing the bolt. Others have fallen off while driving. This is supper unsafe and need to be a recall due to safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522589May 18, 2023
SERVICE BRAKES
Service electronic brake system/antilock brakes comes on and off with disabling of antilock brakes, cruise control and anti skid while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522323May 16, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact stated that the dealer had previously replaced the ABS module twice; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the Repair ABS System message was displayed. The vehicle was taken to the dealer, where it was diagnosed that the ABS module needed to be replaced for the third time; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521579May 11, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
My 2017 Ram 2500 has the ABS and HCU issues commonly found on these vehicles. To my Suprise the dealer cannot get the part due to how common this issue is the parts are on backorder. I have videos of the system failing while driving and the codes it is throwing. Due to it's tie to the ABS I do not think the truck is safe to operate. I am still making payments so this is a big deal for me. I can't trade it in for a couple of reasons. One of the main ones being I will have to take less money due to this defect. Yes, it has been reproduced by a local service center and I have video of it malfunctioning on the road. Inspected by a local service center but not a dealership yet. The warning lights come on and it "dings" at me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521612May 11, 2023
SERVICE BRAKES
I am getting intermittent warning lights on my dash indicating that the abs, traction control and cruise control are turned off due to a message reading “service electronic brake system” on the dash. I took my truck to the dealer and was advised that they weren’t sure if the HCU module or ABS module is failing. At any rate, neither of the parts is available from mopar. I have found that there are no recalls thru mopar. Also, a class action lawsuit has been filed in California and Texas
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520707May 5, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Traction control/ ABS light consistently chiming on and off. Took to local dealer where I bought the truck from, diagnosed a bad ABS hydraulic control unit. They can’t get the part due to the amount of these rams needing this part replaced. Multiple forums of Rams stating the exact same thing, could be dangerous to drive if you are counting on your ABS to work properly in an emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519407April 28, 2023
SERVICE BRAKES
Failed Component(s): Anti-Lock Brake System (ABS) Module P/N 68347098 Hydraulic Control Unit (HCU) P/N 68143491 Since I bought the truck new back in July 2017, I've had the ABS Module & HCU Fail on (3) separate occasions, each time it failed unexpectedly in wet conditions. The failure causes the ABS and traction control systems to not function correctly. The 1st time it failed was approximately 1 year of owning the truck(~Aug 2018), I was towing a 5th wheel camper in the western part of North Carolina in the mountains. I had to hit the brakes coming down a grade due to traffic. The brakes unexpectedly locked up, when the module failed, so I left off and eased back into them. Thankfully, there was no accident. The 2nd (~Sept 2020) and 3rd (~Sept 2022) times the Modules failed I was not towing, but they did fail in wet conditions. After each failure, I took my vehicle to a Ram Dealer for them to diagnose and replace the parts and to document the failures. Prior to the failures there were no warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519517April 28, 2023
SERVICE BRAKES
Service electronic brake system warning flashes on the dash multiple times while driving. A code reader indicates failure of the hydraulic control unit. Code is c0020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518561April 23, 2023
SERVICE BRAKES
ABS light continues to come on after changing my Hydraulic Brake Module several of times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518383April 22, 2023
ELECTRICAL SYSTEM
2017 Ram 2500. 24,000 miles While driving at any speed, warning lights and chime intermittently come on. Display reads "Service Electronic Braking System" and "Service ABS". ABS and Traction Control lights also illuminate on the dash. Sometimes the chime will come on and off so fast that the truck is constantly chiming which is very. Sometimes the warning lights stay illuminated. Sometimes they go away. Sometimes they flash on a off rapidly. The ABS module and Hydraulic control unit have already been replaced under warranty at 15,000 miles. I have been waiting for the parts to repair for over 8 months (since August 2022) with a promised part mid April. Upon contacting servicing dealer Daimler Chrysler has put this part under “engineering review” AGAIN with a new ETA of sometime in August 2023 for part availability. Safety concern is improper braking while ABS component is active or constantly going in and out during normal driving or while towing under all road conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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