Ram 1500 Complaints (2021)

669 consumer complaints on file.

#11506647February 10, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Once again for the about 100th time our 2021 Ram 1500 EcoDiesel cuts off and when I means cuts off everything is off. No warning of any sort. Was going about 50mph and just completely shutdown on 880 Southbound in SF Bay Area. Truck has 52k miles is maintained and no codes no nothing. I had my children in the vehicle at the time of incident. We slowly pulled the shoulder with the help of rig driver slowing down to make sure no one hit us. It’s ridiculous that the current recalls aren’t as important and hazardous as trucks shutting off yet here we are cause it’s never duplicated while at the dealer. Is the FCA going to wait till someone or folks lives are taken cause of this very HAZARDOUS/SAFETY ISSUE?!
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#11506484February 9, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and the RPM failed to operate as needed. The contact related the failure to NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506207February 8, 2023
FUEL/PROPULSION SYSTEM
My 2021 Ram 1500 eco diesel had roughly 20,500 miles on it. On January 17th I was driving in my neighborhood and the car completely stalled and all electrical systems shut down. I was able to drift to the side of the road, called roadside service and had it towed to the dealership. After inspecting the vehicle it was confirmed the problem stemmed from the unresolved recall issue. They repaired my vehicle at no cost but the recall parts are still not available and there is no timeline as to when they will be available. Therefore the parts they put back in my car can fail again. I received my vehicle back on January 25th. I feel this vehicle is completely unsafe. I expressed my concerns to Chrysler and they reviewed the situation for a possible buyback program but then denied it. After experiencing the complete shutdown of my vehicle and barely being able to get the vehicle to the side of a road in my neighborhood I cannot imagine if this happened while on a highway traveling at a higher speed with myself and my family in the vehicle. It scares me to think what could happen. When I expressed this concern at the dealership they understood but said "well it took 20,000 miles for it to happen so hopefully we get the recall taken care of before the next 20,000 miles". I thought that was a despicable response. Completely inconsiderate to my situation. I am scared to put my kids in our main family vehicle because of this. The recall was announced in October 2022 and as of now there is no timeline to when it will be fixed. I even told them if they did a buyback I would probably be perfectly happy with the same vehicle just with the engine that has not recall. They didn't budge. Please help!!! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506181February 8, 2023
FUEL/PROPULSION SYSTEM
When filling the vehicle gas pours out of the fuel fill tube and onto the pavement. It is almost to the point where I am unable to fill the vehicle with fuel. In order to put gas in you have to basically goes as slow as possible taking up to 20 plus minutes to fill. Dangerous to have gas spilled on the gas station cement that could catch fire and cause explosions'. Dealership informed me of several complaints with this issue. The vehicle has not been inspected by anyone as this vehicle is now out of warranty by 8k miles and could cost up to $1200.00 to fix. There are no warning signals for this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504708January 31, 2023
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
When driving at speeds above 45mph the truck loses acceleration out of no where. It will make grinding/shifting/stuck noises and rapidly going to unsafe speeds. I have been in HIGH traffic EVERY time this has occurred to me. This situation has put myself and my family in harms way too many times. I assume from my research this is a transmission/powertrain issue. This truck is a 2021,I am the first and only owner purchasing in 2021 early year. By three months in I had experienced the issue thinking it was a one off. It is not. I have taken the truck to Ram dealerships in TX as well as New Mexico and no one can seem to find the issue as according to them “nothing shows up”. I have a VERY detailed video of the issue happening as I was driving in 75mph. I have show it to the dealership with no solution from them. Latest service appointment was in October 2022-dealership could not find anything. The truck has been driven no more than 15 times from late October 2022-January 2023. The truck as of today January 31,2023 is currently at a collision shop, not related to this current issue but was caused by the Ram Dealership. I received an alert this morning (MOPAR) stating that the Powertrain malfunction indicator light has come on. Other attached information was ELECTRONIC THROTTLE CONTROL (ETC) WARNING LIGHT-If light is flashing when the engine is running immediate service is required and you may experience a steady RPM with no throttle control or engine stall and your vehicle may require towing. Transmission Temperature Warning Light,Charging System Warning Light also showed as concerns. I have contacted the current shop that has my truck in its possession to inquire what was done when the alerts wee received etc. Waiting on a call back from them. Bottom line, understanding that anything can happen with vehicles and not all can be replicated etc.,if Ram knows it’s a known issue fix it so your drivers/consumers don’t die. Can we enjoy our investment SAFELY Ram?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503595January 25, 2023
AIR BAGS
The airbags failed to deploy with an offset front end collision going 42 mph. My husband was in an accident and now has a brain injury. The airbags did not go off. The vehicle has been inspected by the body shop but no one will tell me why the airbags did not go off. I have called the manufacturer, a dealership, the body shop, my insurance company everyone just passes the buck to each other and I’m going in circles. They are fixing the truck now and it needs a new frame along with thousands of dollars in damage. No one can tell me whether it is safe to drive my family in at this point We have been through a ton of trauma because of my husbands injury and this just adds to it. There were no warning lamps or symptoms prior to the accident. I first emailed Ram and they said the would need to inspect it. Then I heard nothing so I called and talked to a customer service representative who said my insurance company would contact them and I was told by my insurance co that I needed to contact the manufacturer. Then I was hung up on
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11503591January 25, 2023
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
The contact owns a 2021 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle stalled. No warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a high pressure fuel pump failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502878January 20, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that they experienced a failure but was luckily travelling at a low speed in a residential area. There was metal found in the fuel filter and the entire fuel system needs to be replaced but the parts are not available. The contact has deemed the vehicle not usable and the manufacturer has been unable to help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502831January 20, 2023
ENGINE, ELECTRICAL SYSTEM
2021 Dodge Ram Hemi Etorque shuts down while driving. This has happened approximately a dozen times in the last year. On most occasions this has happened within the first 5 minutes of driving. On all but one occasion we were yielding and then pulling into an intersection and the truck shut off in the middle of the intersection. This caused vehicles that were driving at full speed to swerve from hitting us. The vehicle shut off, goes into park, and the emergency brake engages. A message appears on the dashboard indicating autopark engaged, In order to get moving again, we have to start the card, disengage the emergency brake, and put the car in drive. This is a DANGEROUS situation that will result in serious injury or worse. The very last incident the truck has been running a while. We stopped at a location and placed the truck in park. We never shut the motor off. A few minutes later, we put the car in drive and accelerated. Within the first 20 feet the vehicle shut off and came to a stop. Again, the vehicle automatically went into park and the E brake engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502578January 19, 2023
FUEL/PROPULSION SYSTEM
When fueling at the gas station the nozzle will not continuously flow. Even manually pressing the trigger to release the fuel from the hose it constantly clicks off after a few seconds. Adjusting the nozzle has no effect and fueling takes an extensive amount of time having to put small amounts over and over
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501834January 15, 2023
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ENGINE
After completing a left hand turn, the vehicle stalled while moving. The emergency brake activated. The car would restart but not immediately engage leaving me stuck in traffic. To get going again the emergency brake had to be deactivated and the vehicle restarted. Following the event an internet search brings up dozens of similar events with many being much worse as they happened at highway speeds. This is incredibly dangerous. I booked a service appointment and will have it looked at. However, even with this being a repeat failure with Ram 1500 eTorque as indicated through a simple internet search, that the dealership indicated they were not aware of this problem is surprising.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501623January 13, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Ram 1500. The contact stated that on multiple occasions while stopped at a red traffic light, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer however, the mechanic was unable to duplicate the failure. The contact then received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline; Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 6,700. VIN tool confirms parts not available. The consumer stated the truck was sold back to the dealer due to feeling unsafe in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501491January 12, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500648January 8, 2023
ELECTRICAL SYSTEM
I was driving my new 2021 dodge ram 1500 classic and smoke started to come out from under the hood so I pulled over bc I thought it was overheating and then it caught on fire whilst I was still in it I immediately dialed 911 and by the time they arrived my whole truck was on fire from front to back the truck got totaled and I currently don’t know where it is this happened in September of 2022 and the dealership that sold me the truck are refusing to do anything as it was still under warranty.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11500639January 8, 2023
ENGINE
While driving down the road my vehicle randomly prompted me to engage the break, then shutdown and abruptly engaged the emergency brake. This could have easily been a life threatening situation for me and other nearby motorists. It is my understanding this is becoming a common occurrence and should be investigated immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499669January 1, 2023
UNKNOWN OR OTHER
Front piece of panoramic sunroof blew out. Going 70 mph on highway. No other vehicles near me. Temp was approx 62F out. Overcast. No overpasses. Blew out without warning and without previous issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498529December 22, 2022
VISIBILITY:WINDSHIELD WIPER/WASHER
The contact owns a 2021 Ram 1500. The contact stated while attempting to use the windshield washer function, there was no washer fluid coming out as needed. The contact parked the vehicle in the garage and notice that due to 5-degree weather, the windshield washer fluid line had burst. The vehicle was not repaired. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 40,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498237December 20, 2022
ENGINE
Car has turned off on multiple occasions while driving and emergency brake engages. Very dangerous. Forums show this is a common issue but does not produce an error code. Something must be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498157December 19, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On 12/16/21 with mileage at 10,380 my truck lost power and engine turned off as i was making a left turn at a speed of somewhere between 5-10 MPH. After a complete stop i was able to turn the truck back on and everything seemed normal. I did called FCA the following day and was told to have it checked at a dealership near me but Covid hit my family around that time so i didn’t take it in for service. on 2/27/22 with 14,800 miles the truck stalled again as i was making a left turn at a busy intersection. The truck stalled on me again for the 3rd time but i didn’t document date or mileage. Currently i have a little over 32,000 miles and truck has stalled 3 times and not once did i get a check engine light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498050December 19, 2022
FUEL/PROPULSION SYSTEM
I was at service station to get gas, and the nozzle clicks off no matter what speed I try, even though my tank shows being 1/2 full. Gas also runs out getting on my hand, the truck, and the ground. This is my first report of the problem, but it has occurred several times over the past two months. I had wondered if it could have been the nozzle malfunctioning, but I pulled up to the next pump and encountered the same issue. Had we been on a trip and unable to add fuel we could have been stranded. Had we been on an Interstate and got stuck in traffic for an extended time, we could suffer the consequence of running out of fuel. The result could be tragic had the overflowing gas found an ignition source. Finally, the presence and smell of gasoline on me and my clothing is irritating and disguising
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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