Porsche Macan Complaints (2020)

28 consumer complaints on file.

#11510692March 7, 2023
STRUCTURE:BODY, AIR BAGS
A terrible drain design that has plugged drains emptying rain water into the car. The water from rear drain will fill into then Battery & Sub woofer compartment under under the spare. The drains are not easy to access for cleaning either. you have to be pulling off wheel liners and yanking/cleaning the plugs just so my car doesn’t flood itself. Porsche should modify the plugs so water does not flood into the car. This water damaged caused over $6,500 worth of damage. The main factor is the Airbag Sensors were faulted by the water damage. Might have effects the Airbag function if I was in an accident. That is what scares me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493669November 15, 2022
ELECTRICAL SYSTEM
MY 2020 PORSCHE MACAN FROM DELIVERY NEW ON 10/2/2020 HAS EXPERIENCED FAILURE OF BACK-UP CAMERA SYSTEM (A DOT REQUIRED PIECE OF SAFETY EQUIPMENT). MANY TRIPS TO DEALER, BEING TOLD IT IS SOFTWARE PROBLEM AND I SHOULD JUST WAIT A FEW YEARS FOR A FIX AS PORSCHE HAS NONE AND REFUSES TO SPEND ANYTHING TO MAKE REPAIR OR REPLACEMENT. I AM AWARE OF OTHER SIMILAR VEHICLES WITH SAME PROBLEM WHEREIN PORSCHE IS NOT DOING A FIX, BUT TELING OWNERE TO WAIT A COUPLE OF YEARS! SOMETIMES HITTING REAR BUMPER WITH SOFT MALLET RESTARTS CAMERA!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490875October 25, 2022
SERVICE BRAKES
The 2020 Macan developed extreme shakes with 14,000 miles. I had to replace rear brakes and rotors at 14,000 and fronts brakes and rotors at 21,000 at a cost of $3,000.00. Porsche has denied payment for these defective parts. They should recall and fix this ridiculous brake and rotor failures before someone is killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460470April 11, 2022
TIRES:SIDEWALL, TIRES
The contact owns a 2020 Porsche Macan equipped with Continental Tires, Tires Line: ContiSportContact, Tire Sizes: 265/40/R21, DOT Number: HW43D3JM4320 and 295/35/R21, DOT Number: HW7DD3JK4820. The contact stated while driving approximately 30-35 MPH, the front passenger's side and the rear passenger's side tires experienced blowouts, causing the vehicle to spin out. The contact was able to veer to the side of the road. The vehicle was towed to the dealer where it was diagnosed and a diagnostic report was sent to the manufacturer. The manufacturer sent a letter to the contact, stating that the tires experienced impact damage on the sidewall, which caused the tire blowouts overtime; therefore, they could not assist. The contact stated that the tires were brand new replacement equipment. The tires were not replaced. Additionally, the contact stated that the failure was a recurring failure and she had previously replaced tires 8 to 10 times. The tire failure mileage was unknown. The vehicle failure mileage was approximately 18,000. VIN was not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452704February 18, 2022
AIR BAGS
I was involved in an accident October 12, 2021 in which the passenger side of my car was hit. The damage was from the front passenger door to the rear bumper. The total damage to date 02/18/2022 is approximately $25K. In the incident - not one single air bag deployed. I suffered a concussion as I hit my head upon impact. I reported the incident directly to Porsche within 2 weeks of the accident. I was transparent with all information and provided all requested documents to Porsche. However, I was advised in December that their engineers weren't able to inspect the airbags and the car worked as it was supposed to in the accident. Strangely enough - I am still waiting as of today 02/18/2022 for my car repairs to be completed by the body shop. So there was ample time for Porsche to inspect the airbag system - 4 months to be exact. Porsche touts it's safety as a top selling feature and I am yet to receive a resolution to the incident of the airbags not deploying during the accident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11444288December 19, 2021
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Rear back up camera distortion makes it virtually unusable and like unsafe. Porsche is aware of the issue as it is disclosed on their legal notice at https://www.porsche.com/usa/legal-notice/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378443December 8, 2020
ENGINE
TL* THE CONTACT OWNED A 2020 PORSCHE MACAN GTS. THE CONTACT STATED THAT AFTER THE VEHICLE HAD BEEN PARKED OVERNIGHT, THEY HAD RETURNED TO THE VEHICLE AND DISCOVERED THAT THE VEHICLE HAD COMPLETELY BURNED DOWN. THE CONTACT HAD CONTACTED THE FIRE DEPARTMENT, DUE TO THE VEHICLE STILL SMOLDERING. THE FIRE HAD ALREADY DISSIPATED. THE FIRE DEPARTMENT ALONG WITH THE CONTACT'S INSURANCE HAD CONCLUDED THE FIRE HAD STARTED IN THE ENGINE COMPARTMENT. THERE WERE NO INJURIES AND NO MEDICAL ATTENTION WAS NEEDED. A FIRE REPORT WAS MADE. THE VEHICLE DEEMED TOTALED. THE CONTACT CONTACTED THE DEALER (PORSCHE NAPLES 3147 DAVIS BLVD, NAPLES, FL 34104; (239) 227-2800) WHO WERE INFORMED OF THE ISSUE, HOWEVER, NOTHING HAD COME OF IT. THE MANUFACTURER WAS MADE AWARE HOWEVER NO ONE HAD REACHED BACK OUT TO THE CONTACT REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11362061September 30, 2020
UNKNOWN OR OTHER
BACK UP CAMERA FAILS INTERMITTENTLY SINCE CAR WAS NEW A YEAR AGO. PORSCHE USA AND DEALER PORSCHE OF SAN DIEGO HAVE REFUSED TO EVEN LOOK INTO PROBLEMS AS I HAVE NOT SUCCEEDED IN BRINGING IT TO DEALER WHEN CAMERA DOESN'T WORK! I HAVE FIXED IT MYSELF TWICE BY HITTING CAMERA ABOVE BUMPER WITH MY HAND. THIS IS DANGEROUS, AND CAR CANNOT SAFELY BE DRIVEN WITHOUT A BACKUP CAMERA. I NOTE FORD IS RECALLING 700000 VEHICLES FOR SIMILAR PROBLEM! WHAT DO I DO? OCCURS WHEN PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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