Porsche Cayenne Complaints

666 consumer complaints on file.

#11601645July 13, 2024
POWER TRAIN, SUSPENSION, FORWARD COLLISION AVOIDANCE: WARNINGS
The transmission has quite a bit of slop or play when placing it in park. I do not believe it could be parked safely in a residential driveway. Tranny knocks a little in low gears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595610June 20, 2024
UNKNOWN OR OTHER
Dealership is selling vehicle without disclosing recall information or correcting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595414June 20, 2024
UNKNOWN OR OTHER
Remote lock using a phone app locks the door while the trunk is open. This is considered a health and safety concern as individuals assume the vehicle is locked and secured while the vehicle is exposed to theft, misuse, or even the safety of passenger
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593998June 12, 2024
ELECTRICAL SYSTEM
While the vehicle was charging, the protective sheath near the power outlet of the charging cable had possible electrical or fire damage. No warning lights were illuminated. Upon turning off the power and unplugging the outlet, it was determined that the plastic near the plug melted and caused the power to short. I have been unsuccessful getting the manufacturer to resolve the issue. A recall under APB6 was issued but did not include model year 2018 which uses the same cable that is impacted with the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593255June 8, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Much like thousands of Cayenne drivers, I am constantly let down by an ongoing issue with Adaptive Cruise Control failures with an error message that reads, “Adaptive Cruise Control unavailable.” THIS MAY CAUSE SERIOUS INJURY OR DEATH IF NOT REPAIRED AS VEHICULAR COLLISION RATES INCREASE DRAMATICALLY TO NO AVAIL. Porsche dealers are notoriously recalcitrant about taking adequate responsibility for these failures. The cost of repairing Porsche’s poor craftsmanship is either prohibitive or they are disinterested in repairing these problems within an acceptable timeframe. It is long past due for the Federal government to intervene and compel Porsche to recall and repair their Adaptive Cruise Control failures. I had my cameras recalibrated three (3) times in three (3) weeks and yet the problem persists without meaningful redress. HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592066June 3, 2024
ENGINE
Broken and loosened timing chain cover bolts resulting in leaking oil onto drive components, belts and tires/brakes. This recall was done for the Macan and not the Cayenne. Ours was covered under factory extended warranty. That said, this is criminal. Porsche needs to be investigated, they refuse to recall their vehicles and we all know there are some manufaturing issues that are 100% the factory's fault. If the NTSB refuses to hold their feet to the fire this type of engineering will continue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591516May 30, 2024
VISIBILITY/WIPER
The drivers side wiper leaves a streak at drives eye level during most rain events. My dealer has replaced the wiper 3 times but this has not fixed the issue. My Dealer has verified this is happening and verified this happens on all Porsche Cayenne vehicles of this age and model. According to FMVSS 104 and SAE J1903 the area A (drivers viewing area) must be 99% cleaned. This streak is an arc about 2" tall and the full length of the wiper travel. Changing the speed of the wiper system does not eliminate the streak. This has not caused a crash yet but I feel it may in the future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591116May 28, 2024
ELECTRICAL SYSTEM
hello i have cayenne 2020. this car has 360 surround view camera but its not working correctly. sometime its working sometimes some comeras not working maybe front maybe rear meybe both. as i read rennlist this is porshe forum everyone has same problem porshe in warranty replace modules or cameras but its not working i think its recall issue please help us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589558May 19, 2024
FUEL/PROPULSION SYSTEM
Catastrophic failure of Bosch CP4 high-pressure fuel pump in my 2014 Porsche Diesel Cayenne. Resulted in metal shavings/shrapnel throughout entire fuel system. Car abruptly stalled while pulling out of parking lot and was unable to restart. Had vehicle towed to nearest Porsche dealer for repairs. Quote for parts only (without labor) to repair vehicle is $29,440.47. With labor is in excess of $40,000. Car has been determined to be a total loss. My 2014 Porsche Diesel Cayenne has always been maintained at suggested intervals and all service work for the life of the car was performed by Porsche. It has been a wonderful, reliable and fun vehicle to drive prior to this horrible event. No warnings of fuel pump failure came up on vehicle warning and message system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584249April 20, 2024
ENGINE
Oil leaks from timing chain cover due to defective bolt material, bolts loosen and break. This is a widespread known issue with Cayennes and Macans.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584086April 19, 2024
ENGINE
My vehicle has camshaft and crankshaft correlation problems due to the well-known problem with its screws and other things. I reported it to Porsche and they told me that it has already been repaired but I don't understand how to fail again and deny help for its repair.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11582346April 11, 2024
AIR BAGS, UNKNOWN OR OTHER
Porsche dashboard leather shrunk and staples pulled out. I was told that if the vehicle was in an accident the airbag might not deploy correctly. The Porsche dealer looked at it and recommended replacing it. This is a very common issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579292March 25, 2024
EXTERIOR LIGHTING
When I start the vehicle I get an error message that the rear lights are not working properly, but they are functioning well. This message is random and it can show up at anytime. I have contacted Porsche about this and they said that this is due to a faulty part that can be replaced, but requires 5000 USD. This problem was there when the vehicle was under warranty, but they never pursued or investigated it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576584March 11, 2024
ELECTRICAL SYSTEM
The contact owns a 2018 Porsche Cayenne S E-Hybrid. The contact stated that while the vehicle was charging, he observed that the protective sheath near the power outlet of the charging cable had possible electrical or fire damage. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the damage was the result of external factors but provided a replacement charging cable. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575222March 4, 2024
EXTERIOR LIGHTING
My 2024 Cayenne is outfitted with the LED HD Matrix headlights. The low beam lights "when adjusted to specifications" only project 30-40ft down the road. This is very dangerous not being able to see adequately in front of the car especially where I live which have many deer. I'm told this is partially because the US does not allow full HD Matrix functionality. Porsche should not sell vehicle which do not function properly in the USA>
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572810February 19, 2024
EXTERIOR LIGHTING
Headlight not working properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571965February 14, 2024
POWER TRAIN
The contact owns a 2006 Porsche Cayenne S. The contact stated that the front of the vehicle was facing uphill, the contact decided not to reverse down the hill and was attempting to turn the vehicle around to drive down the hill. The contact put the vehicle in park and was hanging over the driver’s front door attempting to see where the edge of the hill was to back up the hill and drive down the hill. However, the gear went into neutral, and the vehicle unexpectedly moved, rolling down the hill. The contact jumped into the moving vehicle and depressed the brake pedal as the back of the vehicle hit the ground smashing the muffler into the vehicle. No warning light was illuminated. The vehicle was taken to the dealer and the contact was informed of the recall. The contact sustained injuries to the chest, left arm and shoulder, and the head. The contact had bruises on both legs and arms, and a large laceration on right shin which required medical attention. In addition, the contact was traumatized. The vehicle was repaired by replacing the plastic bushing on the selector lever cable. The contact referenced NHTSA Campaign Number: 19V446000 (Power Train) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the failure, and informed the contact the vehicle would be repaired and the vehicle and paying for the damages. The contact was provided a claim number however, the contact was unsuccessful in reaching a representative. The approximate failure mileage was 158,322.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11568669January 29, 2024
FUEL/PROPULSION SYSTEM
Engine light came on and vehicle decelerated while making a turn in traffic. Based on the owners manual and code test, it comes up as a DPF issue. We could have been seriously injured had the oncoming traffic been closer to us or had someone attempted to follow me on the turn. When the car lost power, I could not accelerate to complete my turn. The problem has been duplicated by my husband who has some mechanical expertise, but the next step would be to take it to a dealer. It is available for inspection, but it is not safe to drive. The check engine light and the glow plug lamp came on at the same time. It happened once before on the interstate coming across I-80 on the interstate. In the middle of nowhere with no cell phone service, we were able to pull over, shut off and restart the engine which cleared the code for the rest of the trip. Then it didn’t do this again for nearly two months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564216January 8, 2024
EXTERIOR LIGHTING
The backup lights of the 2024 Porsche Cayenne Coupe when the car is put into reverse are extremely dim, and do not adequately highlight what is behind the car. I learned this the first time on September 8th when I tried to back out of my friend’s narrow windy tree lined driveway at night. Something that usually took a few minutes took more than 15 minutes because I could not see where I was going. I took my Cayenne to Amityville Porsche Service and was told the car is “working as designed.” I also escalated it to Porsche's national customer service organization sending them pictures of my new Cayenne in reverse backing up and a Porsche Macan loaner in same place. While the person acknowledged there was a major difference, they said the Cayenne was working as designed. I am concerned I will not see someone behind the car or hit a tree or obstruction. I currently cannot go to my friend's with fear of hitting a tree. I have tried to upload pictures showing a marked difference, but it is not working on your site. The upload box just disappears. Porsche needs to improve the back up lights. please! Happy to send you pictures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562147December 27, 2023
EXTERIOR LIGHTING
The contact owns a 2016 Porsche Cayenne. The contact stated that water had leaked inside the front driver's side and passenger's side headlamps. The contact stated that the failure caused the headlights to become foggy and significantly dim, reducing the visibility of the roadway. The contact stated that he had received notification of NHTSA Campaign Number: 22V656000 (Exterior Lighting) and the vehicle was taken to the dealer, where the recall repair was performed. The contact stated that the dealer sealed the headlamps while there was water inside. The dealer declined to perform additional repairs. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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